Job Search Results for call center

Insight Global is looking to add a Facilities Project Manager to their client?s IT Corporate Connectivity organization. This person will be the central point of coordination for multiple concurrent... More IT infrastructure projects, with a strong focus on hardware and facilities components such as low voltage systems and audio/video installations. This person will work on networking, infrastructure, and data center related projects so needs to have prior experience with these types of projects. Example of projects: updating conference rooms for all locations, adding 100 seats to a call center, etc. The role is approximately 80% meeting facilitation and stakeholder alignment, and 20% hands-on project updates and management. You will lead daily meetings, capture detailed notes, and drive cross-functional alignment across IT delivery teams and business stakeholders. Your responsibilities include managing project scope, schedule, and quality, translating technical requirements (e.g., network, servers, application support) into actionable plans, and proactively identifying and resolving risks. You?ll provide executive-level status updates and ensure timely, high-quality delivery. In a fast-paced environment, you?ll organize and prioritize competing tasks and dependencies, applying project management fundamentals and tools such as Microsoft Project, Visio, Excel, and Jira.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is assiting a client in identifying a Systems Engineer to support and optimize critical on premises and hybrid infrastructure environments. This role is hands on and infrastructure... More focused, supporting Windows and Linux servers, VMware platforms, and automation initiatives that ensure reliable, resilient business operations. This position is ideal for a problem solver who enjoys troubleshooting complex server environments, working directly in a data center, and improving reliability through automation and infrastructure best practices.Key Responsibilities?Manage the full server lifecycle, including installation, configuration, upgrades, patching, troubleshooting, and decommissioning?Support and administer VMware vSphere, vCenter, and virtualized Windows and Linux environments?Perform Windows Server administration (including custom environments and legacy versions such as 2012 R2) with a focus on server management rather than end user workstations?Troubleshoot infrastructure issues, perform root cause analysis, and implement long term fixes?Administer and support Active Directory, distributed file systems, and enterprise storage solutions (vSAN)?Support and maintain backup and recovery systems, including Rubrik?Collaborate with offshore and internal teams where portions of server deployment and automation are handled?Leverage PowerShell and SCCM/MECM to support automation and improve operational efficiency?Participate in infrastructure design discussions, documentation, and major enterprise initiatives?Support disaster recovery planning, business continuity efforts, and cross site replication?Perform scheduled hardware maintenance and support third party application environments?Act as a second level escalation point for infrastructure and server related issues?Participate in an on call rotation for after hours support as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An enterprise company is initiating a large-scale enterprise transformation to migrate from the current billing platform (Systems Enabler) to the STMS billing system. This initiative will impact the... More entire customer base, including both residential and business customers with highly complex billing structures. The Program Manager will lead the end-to-end migration program, driving strategy, execution, stakeholder alignment, and risk mitigation across all functional areas. Scope of Work Program Leadership ?Establish and lead a large-scale enterprise migration program ?Oversee migration of millions of customers across complex billing ecosystems ?Coordinate efforts across multiple workstreams and supporting project managers (1?2 PMs) ?Drive cross-functional alignment across all impacted business units ? all units in the organization for example call centers because of influx of calls, marketing as not to loose customers, etc.Migration & Transformation ?Lead platform migration from legacy billing system to STMS ?Define customer cohorts (e.g., paper billing vs. digital, complex packages, promos, many different groupings of cohorts and billing packages) ?Develop migration sequencing strategy based on customer complexity and risk exposure ?Ensure minimal customer disruption and avoid churn events Stakeholder Management ?Partner with: oCall Centers (forecast increased call volumes) oMarketing (customer communication, churn mitigation) oFinance (budget tracking, funding alignment) oTechnology & Engineering (development dependencies) ?Facilitate conversations around billing changes and customer impact Program Planning & Execution ?Build and manage: oEnterprise program roadmap oDetailed project plans, timelines, and milestones oProgram governance structure ?Track deliverables across Program Increments (PIs) and funded initiatives ?Manage budget oversight and reporting Risk & Change Management ?Identify, quantify, and mitigate migration-related risks ?Drive contingency and rollback planning ?Monitor impacts on: oCustomer experience oCall center volumes oRevenue and churn oMigration successReporting & Communication ?Provide executive-level reporting to leadership ?Deliver consistent status updates across stakeholders ?Escalate risks and roadblocks proactivelyWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a Senior Network Engineer to serve as a senior subject matter expert responsible for troubleshooting, configuring, and managing enterprise networks and... More devices including switches, routers, firewalls, load balancers, encryptors, routing protocols, and telecommunications technologies. While providing expert technical guidance to the Government, Project Lead, and Network Engineers in support of customer network operations. Duties also include reviewing contractor work for compliance with government standards and best practices; staying current on network, technology, and IT trends to recommend system and process improvements; serving as an on-call escalation point to advise on ticket resolution and escalation procedures; delivering professional customer service; and completing and submitting After-Action Review templates to the GPOC within 24 hours of closing any critical ticket.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Technology Operation Center (TOC) Analyst. This person will be supporting a large enterprise wide environment for monitoring of IT infrastructure. This person will... More support both the NOC , ITSM and SOC to provide system health, performance and incident management. They will monitor systems using tools including Splunk, QRadar, Sentinel, Netbrain, Zabbix and ServiceNow. They will be triage events for service disruptions and performance degradation. This role will closely collaborate with cybersecurity, network and infrastructure teams for major incidents and bridges to support any root cause analysis, reporting and post incident documentation. There is a 24x7 on call rotation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Fire Service Technician in the Chattanooga, TN market. In this role, you will receive calls from the Service Resource Center detailing equipment or system malfunctions... More and contact customer representatives to identify and diagnose issues. Responsibilities include performing necessary repairs on electronic fire alarm systems and related building products, following troubleshooting procedures and technical manuals, and installing various Fire & Life Safety systems, including SimplexGrinnell. Your role involves interpreting blueprints, diagrams, and specifications, while consistently communicating with district staff and customers to ensure satisfaction. Additionally, you'll complete service acknowledgements, obtain customer signatures, participate in on-call rotations, and help train or mentor team members.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Technical Support Representative is responsible for taking... More inbound phone calls from truck drivers, shop foremen, dealership technicians, or warranty analysts. They will assist in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will join a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Remote Outbound Enrollment Representative for a telehealth and food care company. The goal of this company is to connect members to one on one telehealth nutrition... More counseling with Registered Dietitians and support them with a digital platform that includes meal planning, grocery savings, and food access resources?all designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan. In this role, you will contact eligible individuals to educate them on the client?s services and the benefits of meeting with a Registered Dietitian?all from the comfort of their home. You will then help schedule their first initial consultation with one of the client's Registered Dietitian's and get them excited about starting this new journey. You are the first point of contact that most people will have, so your ability to connect with people is crucial! You are responsible for scheduling as many members as possible for their initial consultation. This role requires meeting weekly scheduling quotas and working comfortably in a high-volume outbound calling environment. While not a true sales role, it involves cold-call style outreach and the ability to connect with people from diverse backgrounds. The main responsibilities include: * Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 150+ calls per day) * Follow a call script without sounding like you are reading from it- making it sound like your own and be engaging on the phone * Hit the daily goal of getting 10-14+ new members signed up per day* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is... More responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

- Manage a personal daily queue of 25?35 customer cases, ensuring timely and accurate resolution.- Handle complex customer inquiries, including:- Billing audits- Interim billing adjustments- Price... More matching- Financial discrepancies- Work across thousands of customer accounts with high attention to detail.- Utilize 40+ internal programs and systems, including Salesforce and AS400 (primary system of record).- Collaborate with team leads and managers within a structured team environment divided by invoice specialties-Communicate with customers primarily via email, with some phone interaction (not a call-center environment).- Maintain accuracy and professionalism when handling sensitive financial information.- Prioritize workload effectively in a fast-paced, high-volume environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less