Job Search Results for call center

Company Overview:Insight Global's client is one of the largest law firms in the area with over 60 attorneys in various office locations. Their record of success is built by considerable settlements... More in civil cases and acquittals in criminal cases, but they work in other areas including personal injury, workers' compensation, family/divorce law, litigation, real estate law, and more. Company offers room for growth, great culture, and stability across teams.Position Summary:Insight Global's client is seeking a full-time Intake Specialist to join their team in the Concord, NH office. Intake Specialists are often the first point of contact with our firm, who works in a fast-paced, high-volume, collaborative environment and conducts interviews with potential new clients. The intake team is an integral part of a thriving firm and works closely with a variety of practice areas. Day to Day:Conducting phone, email/text, and occasional in-person interviews with potential new clients to understand their story, and document accurately the details of the potential matter.Managing dozens of potential client files through a defined workflow, from initial contact through to potential retention or decline. Following up as necessary.Understand the different information needs of several practice areas and accurately record information received from potential new clients in the firm database.Collaboratively working with the intake team to ensure the best client/potential client experience.Assuring client confidentiality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Serve as the lead DevOps engineer and subject matter expert for the B1 programOversee CI/CD pipelines, build new pipelines as needed, and drive automation maturityConsult on DevOps roadmap, strategy,... More and modernization away from legacy systemsPartner with FIS and other vendors managing the hosted cloud environmentSupport the bank?s release cadence increase from four to six releases annuallyParticipate in rapid communication cycles when major pivots occurWork onsite with Juan Antonio and team M/W/F for problem solving and alignmentCoordinate environment readiness, data refreshes, and pipeline stabilityProvide leadership guidance to team members; work with, not for, the teamJoin open bridge calls during major issues or releases as neededHelp push cloud-native solutions and accelerate migration effortsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a Trade Services Support Specialist to join their team of 8 in Cincinnati, OH. There will be in person training to learn and understand the operations... More within the Trade Services group. This person will be responsible for supporting the custody re-platform project. This includes working within a shared inbox to complete daily assignments involving order entries and post execution of trades. The Support Specialist will receive trade instructions for processing, posting, and updating accounts for investment advisors. This may include some research and cross-checking for discrepancies within account types to help confirm that trade reports are accurate and updated. This person must be highly organized to hit various deadlines, well versed in Excel, and comfortable working in a fast-pace environment. This role is paying between $18 to $19 per hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Network Admin to join one of our clients at Pacific Beach, WA. The Network Administrator is responsible for administration, maintenance, and cybersecurity defense of... More all client and server infrastructure used to support enterprise-wide modeling and simulation applications and services. This position will also support operations as EW Operator, Link-Inject-to-Live Operator and other watch positions as required. This is in support of daily operations as dictated by the flying activity of Aviation squadrons utilizing the Pacific Northwest Tactical Training Range (PNWTTR) for training. The candidate will work in close coordination with site leadership and other team members and departments to update, monitor and maintain servers and workstations used throughout the enterprise. Additional duties include performing Microsoft Windows server administration, manage GPOs, create/modify DHCP reservations, patching and configuring systems in compliance with DoD Security Technical Implementation Guides (STIG). Individuals must be able to work independently and work within a team.Essential Job Responsibilities? Manage daily operations of local area, wide area, and virtual private network.? Plan, install, and reconfigure hardware and software elements of communication networks.? Troubleshoot routers, firewalls, switches, and other network devices.? Monitor and analyze network performance for both short- and long-term planning.? Maintain technical documentation including network diagrams and operational procedures.? Collaborate with vendors on third-party maintenance and network solutions.? Propose and implement network designs to optimize performance and cost-efficiencyCompensation: $38/hr to $45/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Oversee 2 senior managers, each with ~15 direct reports.? Build and maintain a diverse leadership pipeline, attracting, hiring, and onboarding top talent while cultivating a collaborative,... More positive workplace.? Drive revenue growth, customer expansion, and retention by modeling a proactive ?hunter? mindset and identifying new opportunities within the RF components and technical solutions market.? Manage teams responsible for Customer Success and Inside Sales.? Ensure Inside Sales teams:? Answer inbound customer calls.? Enter orders into internal systems (Nav System, ERP).? Ensure Customer Service teams:? Perform Inside Sales tasks.? Provide order status updates.? Resolve order-related issues.? Process online orders into the ERP.? Establish and manage performance standards and KPIs (CSAT, NPS, FCR, AHT, revenue, customer growth), using data to identify trends, close gaps, and improve outcomes.? Oversee daily operations to ensure service levels, response times, and customer experience standards are consistently met or exceeded.? Champion continuous improvement, process optimization, and automation initiatives to enhance efficiency, scalability, and service delivery.? Partner cross-functionally with Sales, Engineering, Sales Operations, IT, Marketing, Product, and Procurement to optimize customer journeys and align customer success strategies with broader business objectives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less