Job Search Results for help desk

Insight Global is supporting a client in the construction and engineering space seeking a Revit/BIM specialist to support their VCS team and projects. This role focuses on Revit model management,... More standards, and content creation, while also providing project detailing support as needed.Role OverviewThis individual will serve as the primary point of contact for Revit families, templates, and model standards within the VCS department. The role also supports collaboration tools such as Revizto and Navisworks, drives efficiency improvements, and assists with training and onboarding.Key ResponsibilitiesManage and maintain Revit families, templates, and standards used for detailing and fabricationCreate new Revit families based on approved submittals and validate existing contentMaintain a centralized Revit family library and template settings (views, sheets, worksets, etc.)Troubleshoot Revit models, families, and templates; escalate issues to the ConTech team as neededSupport Revizto model setup and coordination for collaborative projectsAssist with Navisworks model setup for clash detection and coordinationIdentify and implement process improvements and efficiencies (including use of Dynamo where applicable)Provide part-time detailing support as project schedules allow, following company drafting standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

DAY TO DAY:? Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications... More that are linked to these.? PROBLEM solve and identify solutions to non-standard requests.? DOCUMENT and communicate effectively in order to ensure timely resolutions.? SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);? Assesses and interpret customers' needs and requirements.? TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;? TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.? SUPPORT and assist with Vendor Access Requests.? TROUBELSHOOT and assist UHG ServiceDesk tickets and requests, if any.? DOCUMENT and prepare to send out notifications/outages/maintenance via email to the stakeholders.? Analyze technology solutions options and provides feedback to appropriate parties.? Maintain with all IT policies and procedures required.? TAKE OWNERSHIP to schedule TEAMS meetings in order to gather appropriate IT professionals and or Clinical Management in order to communicate on a bigger scale for projects, tasks, updates, if no project manager is involved.? Run through the testing process a clinical staff members would process through a patient case file in a day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a VIP/Executive IT Support Specialist to serve as the technical point of contact for our client's new office location. You will be supporting executive leadership and... More other VIP users. This role requires strong technical expertise and the ability to work alone in an enterprise environment. Aside from providing high touch IT support to senior leadership, you will also assist other onsite and remote users as needed. You will serve as the dedicated IT team member for the New Jersey office, ensuring day-to-day operational support. Responsibilities: ? Assist with user and device access management using Active Directory and Entra ID (Azure AD).? Support account provisioning, deprovisioning, group membership, and role-based access requests.? Ensure executive endpoints comply with security policies, including MFA, endpoint protection, and encryption.? Handle sensitive information with strict confidentiality and adherence to security best practices.? Provide technical support for executive meetings, board meetings, and high-visibility events.? Perform pre-meeting technology checks and remain on standby during critical sessions.? Configure and troubleshoot conference room AV systems, displays, and hybrid meeting setups.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A partner of Insight Global is looking for a Technical Support Specialist to join their team. The Technical Support Specialist provides timely technical assistance to a variety of end users across... More the organization focusing on issues related to endpoint hardware, software, networks, and related systems. This role focuses on diagnosing and resolving issues to minimize downtime, delivering exceptional customer service, and ensuring smooth technology operations in a fast-paced environment. As a key member of the IT team, you will handle tier 1-2 support while collaborating with engineering and product teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a qualified TSSCI Poly Systems Administrator/Help Desk Technician in support of one of our large federal clients in Fort Meade, MD. This candidate will support... More mission-critical government systems and users by providing Tier I and Tier II help desk support, system administration assistance, and first-contact resolution for software, database, and system-related issues within a secure environment. This candidate will be responsible for ensuring availability, reliability, and This person usability of government databases, applications, and systems by responding to user issues, troubleshooting technical problems, supporting system access, and escalating complex issues as needed. The role directly supports operational continuity and end-user productivity across a classified enterprise environment. Their day to day will include but is not limited to: ?Serve as a Tier I / Tier II Help Desk technician, providing first-contact resolution for user issues related to: oGovernment databases and applications oOperating systems and desktop software oAccount access, permissions, and password resets?Receive, document, track, and resolve Help Desk tickets and phone calls using a ticketing system, ensuring issues are resolved within established SLAs. ?Perform initial troubleshooting and root cause analysis for software, system, and user access issues; escalate unresolved issues to Tier III or engineering teams as required. ?Assist with systems administration tasks, including: oUser account creation and maintenance oSystem access validation oMonitoring system health and availability?Support users by providing clear communication, guidance, and technical explanations, maintaining a strong customer service mindset in a secure government environment. ?Perform basic system maintenance, configuration checks, and validation activities under general supervision. ?Assist with documentation of standard operating procedures (SOPs), troubleshooting guides, and knowledge-base articles to improve first-call resolution. ?Operate in a fast-paced, high-visibility environment, managing multiple tickets and priorities while maintaining attention to detail.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

You'll be joining the banks Employee Technology Services team as a Help Desk Agent, providing first level support with technology products or applications. You'll resolve escalated client needs... More (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You will interpret information received from first level of response when issues are escalated, identify gaps in existing problem resolution process to improve operational efficiencies, and determine solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting. This is a 12 month contract, remote. One of the two position will be dedicated to night, shift start at 11PM until 7AM. The second role will be primarily working on days but can expect to be swap to an evening or overnight position to cover vacation\absences.The contract positions pays 22-25/hr CAD depending on shift availability and skill level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. *Escalation point of issues or services forwarded from the IT Help Desk that may... More require hands on or onsite support *Answering IT requests via phone, email and walk-ins *Track request through call and incident tracking software (Autotask/Service Now) *Manage and resolve requests and as needed escalate calls using incident management system *Analyze, coordinate, and deliver timely and accurate problem resolutions for end users *Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support. *Support business approved standard desktop software as well as business approved custom developed applications *Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images *Support business approved hardware PC/Laptops/ Printers/Projectors *Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform *Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users *Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing *Creating and maintaining agency standard Images via Microsoft Deployment Tools system *Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Software Engineering Specialist will play a critical role in supporting and sustaining complex software products by combining deep engineering knowledge with strong diagnostic and design... More comprehension. This individual will facilitate product design reviews and documentation while owning third level (Tier 3) support across multiple product development teams. The role requires a strong understanding of cross-product architecture, including functionality, dependencies, and how data flows between systems, with the ability to look at a product design and quickly understand how it works end-to-end. Responsibilities include diagnosing and resolving complex application issues such as data fixes and software bugs, performing deep root-cause analysis, and managing approximately 10?20 support tickets per day based on urgency and impact. The ideal candidate thrives in a fast-paced support environment, takes ownership of the development help desk, partners closely with engineering teams to escalate and resolve issues, and serves as a trusted technical resource by clearly articulating product design and functionality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related... More issues, troubleshoot devices (PC, laptops, printers, etc.) and document tasks. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are looking for a Front Office Medical Receptionist for a well-established cardiology practice in Temecula, CA. This role will serve as the first point of contact for patients, supporting... More check-ins, phones, scheduling, and light triage reporting while working alongside an experienced front-office team. You?ll help ensure a calm, organized experience for an older patient population and keep the clinic running smoothly day to day.Job LogisticsShifts / Hours: Monday-Friday, 8:30 AM - 4:30 PMWork model: Onsite6-Month Contract with Potential to HireDAY TO DAY RESPONSIBILITIES:Greet patients and visitors and provide a calm, welcoming front-desk experienceAnswer multi-line phones and route calls appropriatelySchedule patient appointments, testing, and hospital proceduresCheck patients in and out across two suitesVerify and update patient information and documentation in the EMRAssist with a small amount of triage calls by taking information and relaying to clinical staffCollaborate with medical assistants, providers, and other front-office staff to support smooth daily flowMaintain confidentiality and compliance with clinic policies and HIPAASupport general office tasks such as filing and basic administrative workCompensationCompensation: $19/hr-$21/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less