Job Search Results for help desk

We are seeking a PC Refresh Technician (Tier 1/2) to support enterprise-level hardware refresh initiatives while delivering a high-touch, white-glove experience to end users. This role is responsible... More for the deployment, replacement, configuration, and support of end-user computing devices, ensuring minimal disruption and an exceptional customer experience. The ideal candidate is customer-focused, technically capable, and comfortable working directly with users in a professional environment, including executives and VIP stakeholders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Provide Tier 2 support of the CCaaS (AWS Connect) application escalated by the Tier 1 support team. *Fill in the role as part of the Tier 1 support to provide CCaaS 800 Number support when... More needed (high call volumes or absence Tier 1 resources) to log issues and requests in ServiceNow IT Service Manager. *Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution. *Triage requests to ensure accurate transfers and escalation of customer requests or issues. *Provide off-hour emergency support as needed.The pay range for this position is $35/hr - $48/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a dedicated and customer-oriented Level 1 Helpdesk Technician with experience in Microsoft 365 (M365) to join our IT support team. The successful candidate will be responsible for... More providing first-level technical support and assistance to end-users, resolving issues related to M365 applications and services, and ensuring a positive customer experience. This role offers an excellent opportunity to develop technical skills in a supportive and growth-oriented environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a proactive and customer-oriented Desktop Support Specialist to join our IT team. In this role, you will be responsible for providing timely Level 1 and Level 2 technical support... More to internal users, ensuring that hardware, software, and network issues are resolved efficiently. You will support various applications used by employees, troubleshoot PC-related problems, and assist with network connectivity. The position also involves deskside support for laptops, printers, scanners, and other peripheral devices.As part of our commitment to service excellence, you will respond to service desk tickets in accordance with established SLAs, including acknowledging VP-level tickets within 15 minutes. You?ll work closely with internal teams to resolve issues quickly and consistently exceed SLA expectations. Exceptional customer service is at the heart of this role, and we expect you to prioritize user satisfaction in every interaction. Additionally, you will be responsible for documenting issues, resolutions, and updates in our ticketing system to ensure transparency and continuous improvement.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Slot Technician has a proven electronics background with at experience in a technical role. This position is responsible for the servicing, installing, converting, upgrading and preventative... More maintenance of all gaming equipment. The Slot Technician position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to a Technical Field Supervisor. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a research analyst who is self-driven and independent, with strong critical thinking, computer, and communication skills. You will handle urgent tasks to ensure timely... More delivery of products, manage productivity cases, and use systems like Salesforce. This role involves minimal phone calls and focuses on case management, considering different time zones. Your work will support doctors and nurses by providing essential supplies, preventing delays in surgeries. Typical tasks include tracking orders, checking product availability, and resolving discrepancies. Strong problem-solving and communication skills are essential. We seek candidates who want to build a career in this field and can handle the details that make a big impact. The pay rate for this role is $18-21hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Customer Care Specialist is a dynamic customer service role that encompasses all aspects of frontline application, technical, and infrastructure support along with the respective escalation... More pathways. There are multiple customer entry points to ISS Customer Care ranging from: phone, face-to-face, email, self-service ticketing, chat, and text. The Customer Care Specialist is expected to navigate them all with fluidity and utmost professionalism. Additionally, Customer Care Specialists monitor and manage numerous alerting services and are expected to follow escalation protocols and defined policies and procedures day-to-day 24x7. Perform Lead duties, as assigned/scheduled.Tier 1 Support (Password Reset, DUO Enrollment, Ticket Creation for calls that are Tier 2)Knowledge of Win and MAC are a plus, would kindly request a typing speed of 50+ WPM (Will need to type as they are speaking with endusers)UCLA?s ticket Management system is ServiceNow and they will be providing training to selected contractors.Contractors to receive between 25-45 calls per day.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seeking a Robot Service Technician to join the humanoid product ecosystem of a leading robotics company. This position will be responsible for daily robot and system operation, repairs, maintenance,... More and spare parts management. In addition, this role is focused on maintaining high uptime on robotic systems, documenting performance, tracking fleet reliability, and supporting other team members. Responsibilities also include:Report daily status of robot fleetPerform basic troubleshooting, repair, preventative maintenance, and spare parts managementDocument processes, work instructions, user manuals, troubleshooting guides, knowledgebase articles, FAQ's, training plans, and any other materials needed to maximize system uptimeRecord and document system performance, issues, and suggestions for improvementThis position is 100% onsite in Mountain View, CAWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for an Event Services Tier I IT Support Analyst to join their team. This individual will be responsible for working at the events (sports games, concerts,... More corporate events, etc.) held at Mercedes-Benz Stadium providing Tier I IT support. On an event basis, this individual will be responsible for running tickets and supporting the IT hardware infrastructure at MSB, which includes TVs, Microsoft Surface tablets, desktops, and more. This is not a full-time 40-hour role, and candidates will only work on a sign up basis for events held at MSB. Pay rate for this position is $30/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality.Pay Range: $15/hr. - $22/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less