Job Search Results for desktop support

The Help Desk Technician plays a key role in initiating support responses and maintaining ongoing communication with clients. This position requires strong skills in troubleshooting, problem-solving,... More communication, and situational awareness. Most support tasks are performed remotely using specialized software tools, though occasional travel to client sites may be necessary to deliver on-site services.Under the guidance of the Administration team and through regular communication, the Support Technician is responsible for delivering core services and monitoring for managed service clients.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A large wholesale distributor is seeking a professional IT Technician with experience in a large company enterprise support role, help desk / support call center experience, and / or onsite repair... More or other technical support position. PC Techs will install, troubleshoot, and repair computer systems, hardware, and computer peripherals. Looked-for skill set should include advanced troubleshooting strategies, desire to learn and implement innovative technologies, competent and efficient communication with users (ability to use simple explanations), and an aptitude for flexibility and multi-tasking in a challenging environment. Responsibilities may include:Manage a comparable case assignment load as assigned by management. Able to work independently in an efficient manner until case it completed to user satisfaction.Technician may be assigned by senior technician/leadership to work on various small project(s), or parts of larger project(s), and is expected to drive progress to complete the necessary work.Prepare and image machines for field deployment.Replace internal components of computer assets.Technician must be familiar with software installation and required maintenance.Technician must be able to troubleshoot issues in multiple support disciplines at the same time and ensure work is completed to the satisfaction by senior PC Techs and other IT management.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A DoD client in the Dayton, OH area is seeking a system admin to help support their Airforce client at a new facility. This role supports the government cyber lead and provides cybersecurity support... More for advanced software-intensive technologies to include agile manufacturing, conditioned-based maintenance, augmented reality/virtual reality, cloud-based infrastructure and services, and robotics.Position SummaryAssist in Cybersecurity Planning and Maintenance: The System Administrator will assist in planning, developing, implementing, and maintaining cybersecurity oversight for all aspects of the AMPO cybersecurity program.Prevent Unauthorized Access: Prevent and defend AMPO cybersecurity program Information Systems against unauthorized access, including securing computer systems, standalone systems, and data ingress/egress points.Cybersecurity Software Administration: Maintain and administer the AMPO Information Systems Cybersecurity Software Suites.IT Team Collaboration: Serve as a member of the Information Technology (IT) team for all AMPO cyber system administration, configuration, hardening, compliance, and security reporting.Project Management: Accomplish computer project assignments that require a wide range of knowledge of computer requirements and techniques pertinent to the position.System Design and Maintenance Analysis: Analyze and present alternative approaches to advising management on major aspects of IT system design and maintenance.Baseline Monitoring: Monitor baseline changes to information systems.System Security Controls: Assist and advise maintenance personnel on system security controls implemented. Test and verify system changes after maintenance is performed on the information system.System Interrelationships: Define and brief on system interrelationships, operating modes, system software, and equipment configurations appropriate for specific projects or systems.Security Control Assistance: Assist ISSO and ISSM with security control implementation, development of security control plans, and POAMs.Information Assurance Enforcement: Enforce Information Assurance, Intrusion Detection, and Computer Systems Security for all AMPO Information Systems and AM Process Systems.Patch Management: Manage Patch Management operations and ensure all AM information systems meet Information Assurance Vulnerability Alert (IAVA) or POAM compliance dates.Network Security Monitoring: Monitor the security of all AM standalone system networks.Configuration Management: Assist with laptop and desktop computer system configuration management, including imaging, encrypting, and performing software and hardware updates.IA Training and Certification: Experience and/or completion of specific IA training which demonstrates IT knowledge, as defined in the IA Approved Baseline Certifications.Attention to Detail: Apply attention to detail by completing thorough and accurate work independently, even in difficult or stressful situations.Customer Service: Demonstrate good customer service by committing to provide quality products and services for all customers, internal and external.Clear Communication: Communicate IT-related complex information clearly and concisely to customers, adjusting style when working with individuals with different levels of understanding, and using various methods to explain and convey information.Future IT Security Systems Management: Manage IT security systems to meet current and future business requirements, and apply, extend, enhance, or optimize the existing architecture.Team Collaboration: Willingly help the team anticipate problems, identify, and evaluate potential sources of information.Continuous Improvement and Learning: Engage in continuous professional development to stay updated with the latest cybersecurity trends, tools, and best practices. Participate in relevant workshops, conferences, and training sessions to enhance skills and knowledge.Incident Response: Develop and maintain incident response plans. Participate in and coordinate response to cybersecurity incidents and breaches.Compliance and Documentation: Ensure compliance with DoD and other relevant cybersecurity standards and regulations. Maintain accurate documentation of cybersecurity processes, configurations, and incidents.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing... More profitable service labor sales, exercising disciplined expense control, attracting, and retaining outstanding talent and effectively engaging department personnel. Responsibilities:Onboarding and job trainer for all service technicians. Manage the service department, headcount, and resolve HR issues.Manage customer calls as needed.Manage all shop metrices.Direct responsibility metrics. Effectively manage technician labor rates, technician productivity, technician efficiency, WIP, and billing cycle days. Reports weekly location metrics and tracking progress.Support the Foreman and Clerk when corrective action is needed to maintain metrics or customer experience. Manage Satisfyd survey and Dealer experience. Manage warranty process, including the Pending list. Support regional call support and dispatch to improve customer experience. Onboarding trainer for all service clerks. Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction. Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals. Takes the lead in sharing best practices and implementing common processes throughout the Service Department. Coordinates customer clinics, field days and related promotional events. Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit if Warranty Admin is unavailable. Develops and retains key talent by maintaining individual development plans. Reviews work orders for completeness and accuracy prior to customer billing Ensures all departmental tools, equipment, and vehicles are in good working order Support management in the pursuit of corporate policies, plans, goals, and long-term objectives. Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer. Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.Compensation:$60,000K -$75,000K SalaryExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A global chemical manufacturing company is seeking a Sr. IT Manufacturing Applications Specialist in the Woodlands, TX area. This person will be responsible for managing around a dozen or so... More applications within the organization's Central Manufacturing area of the business, including but not limited to: AspenTech, RAPNET, Meridian, OSI Pi and AutoCAD. This person will be responsible for full lifecycle management of global or regional strategic apps, testing & deployment, rationalization, collaborating with stakeholders, and ensuring proper documentation.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Create Power BI and Tableau Dashboards to meet complex user requirements and demand. Performance tuning and aesthetics customization to meet user expectations. Develop and implement design best... More practices to ensure a seamless user-experience for business stakeholders. Transform complex reporting needs into technical specifications, including calculations, custom groups, parameters, filtering criteria, aggregations etc. Breakdown complex requirements into user stories, and drive delivery with the product team Work with the business on managing Power BI & Tableau user permissions, performance troubleshooting, and managing general help inquiries. Develop and Test Python and Custom API-related Workflows to build on the capabilities of the Power BI and Tableau Platform. Work with Tableau for support, ticket resolution, feature requests and defect tracking. Demonstrate strong backend platform expertise and front-end consultancy capability Recommend best practices from both a technical and process perspective as related to Power BI and Tableau development. Groom large datasets for optimal performance and maintainability Troubleshoot issues as they occur, identify criticality and impact, and provide appropriate workaroundsWhat You Will Need:er of preference: Power BI, SQL, Python, Power Automate, TableauWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less