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Transformation Scrum Master - Contact Center AI

This role is ideal for a Technical Scrum Master with enterprise-wide transformation experience and Contact Center AI initiatives. They will drive Agile ways of working, leading organizational change,... More optimizing value streams, and ensuring measurable business value realization across Contact Center AI and cross-functional strategic technology product programs.The Transformation Scrum Master is responsible for driving organizational change and ensuring the successful realization of business value across strategic transformation initiatives. This role supports Contact Center AI programs, cross-product initiatives, and portfolio-level coordination efforts by facilitating agile practices, coaching teams and leaders, and helping the organization adopt new ways of working. The individual acts as a change agent, enabling alignment between business objectives, product outcomes, and enterprise transformation goals.Key Responsibilities? Lead and facilitate agile delivery practices across multiple teams and transformation programs.? Drive organizational change initiatives and support adoption of new processes, technologies, and operating models.? Facilitate Program Increment (PI) Planning, dependency management, and cross-team coordination.? Partner with product, business, and executive stakeholders to align strategy, priorities, and outcomes.? Coach teams, leaders, and stakeholders on Agile principles, Lean thinking, and continuous improvement practices.? Monitor and track benefits realization, ensuring initiatives deliver measurable business value.? Optimize value streams and identify opportunities to improve efficiency, flow, and customer outcomes.? Manage portfolio-level dependencies and coordinate activities across multiple product and business groups.? Develop and communicate transformation progress, risks, and outcomes to executive audiences.? Support AI enablement initiatives within Contact Center operations and business transformation programs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Site Reliability Engineer

Lead SRE project plan and implementation for distributed applications across GCP and Azure covering API's , data pipelines , messaging/event driven systems and also external data platforms. Job... More Description: - Design and implement comprehensive SRE monitoring for distributed applications - Implement distributed tracing and logging using W3C Trace Context headers and OpenTelemetry standards across all applications- Create drill-down Grafana dashboards with correlation between metrics, logs, and traces- Integrate GCP and Azure Monitoring, Logging, and Trace with existing Open telemetry standards by enterprise teams- Implement zero code instrumentation for monitoring and traceability- Experience in defining and working with core SRE models like SLI's , SLO's , Error budgets etc- Design reliability focused metrics (Latency, Request rate, Error, Duration, Availability) dashboards- Build service health dashboards with drill-down capabilities and error message analysis- Develop and maintain SRE automation/scripts within GKE namespaces for monitoring, deployment, and troubleshooting-Configure APIGEE monitoring and API performance tracking for applications working with enterprise teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE EST - Social Media Manager

We are seeking a Social Media Manager to help drive the social strategy, content execution, and community engagement for a large gaming company. This person will be an operator and creator?someone... More who can jump from content ideation to copywriting to analytics, while staying deeply connected to gaming culture and emerging social trends. You'll partner closely with the leadership team to plan, schedule, publish, and optimize content across major channels including TikTok, Instagram, X, and YouTube, while helping bring game launches, events, and cultural moments to life for a global audience.Key Responsibilities-Manage and publish content across TikTok, Instagram, X, YouTube, and emerging platforms.-Develop engaging social content, write platform-specific copy, and execute publishing calendars.-Create culturally relevant content that resonates with gaming audiences and drives engagement.-Support social campaigns, game launches, partnerships, and go-to-market initiatives.-Monitor social trends, gaming culture, creators, and player sentiment to identify new content opportunities.-Analyze channel performance, track KPIs, and provide data-driven recommendations using analytics and AI-powered social listening tools.-Collaborate with marketing, community, creative, and international teams to ensure consistent and impactful social execution.-Act as a hands-on operator who can move quickly from ideation to execution while supporting day-to-day social operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Consultant: Ceph Storage & OpenShift Data Foundation (ODF)

A client of Insight Global is seeking a Senior Consultant to support the deployment, management, optimization, and troubleshooting of enterprise OpenShift and storage environments. This consultant... More will serve as a technical leader responsible for architecting and maintaining Red Hat OpenShift platforms while ensuring reliable, scalable, and highly available storage solutions through OpenShift Data Foundation (ODF) and Ceph. The ideal candidate will possess deep expertise in OpenShift administration, cloud-native storage technologies, and distributed storage architectures, with the ability to troubleshoot complex infrastructure issues and provide strategic guidance to customer stakeholders.The Senior Consultant will be responsible for OpenShift platform deployment and lifecycle management, including cluster installation, application deployment, upgrades, patching, networking, performance tuning, and operational support. This individual will work closely with platform engineering, application, and infrastructure teams to ensure OpenShift environments are secure, resilient, and optimized for business-critical workloads. The role also requires hands-on experience deploying and managing OpenShift Data Foundation (ODF), including storage cluster installation, expansion, monitoring, and ongoing administration.A strong background in Ceph storage architecture is required, including experience with OSDs, MONs, MGRs, Pools, CephFS, RBD, and RGW. The consultant must be able to troubleshoot degraded clusters, analyze performance bottlenecks, manage capacity growth, and support replication and rebalancing operations across distributed storage environments. Candidates should have a minimum of 4?5 years of OpenShift experience and 6+ years of enterprise storage experience, with a focus on cloud-native and software-defined storage platforms.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Engineer - CCAS

Insight Global's healthcare client is seeking Data Engineers to join a growing team focused on building and supporting large-scale data solutions that power analytics and AI-driven insights. This... More team is responsible for ingesting and processing call center transcript data, developing scalable data pipelines, and enabling data science models to operate efficiently in production environments. This is a highly technical, hands-on individual contributor role that requires strong expertise in PySpark, SQL, and cloud technologies. The ideal candidate enjoys solving complex data challenges and building reliable, production-grade data solutions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Salesforce Technical Architect

We are seeking a highly skilled Salesforce Technical Architect to lead the design, architecture, and implementation of enterprise Salesforce solutions. This individual will serve as the technical... More authority across Salesforce initiatives, providing architectural guidance and ensuring scalable, secure, and high-performing solutions that align with business objectives.The ideal candidate will bring deep Salesforce platform expertise along with strong front-end development skills, specifically in Lightning Web Components (LWC) and React. This role requires a hands-on architect who can bridge the gap between Salesforce and modern web technologies while mentoring development teams and driving technical excellence.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Creative Production Lead

We are seeking a Senior Creative Production Lead to drive the execution of world-class motion, visual, and product design experiences across emerging consumer products. This role sits at the... More intersection of creative strategy, motion design, design systems, and production leadership, partnering closely with Design, Product, Engineering, Brand, and Research teams to bring innovative experiences from concept through launch.The ideal candidate has a background leading multidisciplinary creative teams within premier agencies, creative studios, design consultancies, or innovation-focused product organizations. They are equally comfortable discussing creative vision, motion systems, production pipelines, tooling, and organizational strategy, and have a proven track record building high-performing teams that deliver exceptional creative work at scale.This is a highly cross-functional leadership role that requires strong creative judgment, operational rigor, and the ability to influence teams without direct authority.Responsibilities? Lead end-to-end creative production across motion design, visual design, storytelling, prototyping, and digital product experiences from concept through launch.? Partner with Design Directors and cross-functional leadership to define production strategy, staffing plans, prioritization frameworks, and execution roadmaps.? Build and scale creative systems, workflows, and operating models that enable teams to produce high-quality work efficiently and consistently.? Oversee the execution of complex creative initiatives involving motion design, interaction design, branding, product design, content creation, and emerging technologies.? Assemble and lead interdisciplinary teams of designers, motion artists, producers, engineers, technologists, and external creative partners.? Establish creative production best practices and ensure excellence across craft, process, quality, and execution.? Drive innovation in AI-enabled creative workflows, identifying opportunities to improve speed, efficiency, experimentation, and creative output.? Collaborate with engineering and technical teams to navigate platform limitations, performance requirements, and implementation constraints.? Serve as a trusted advisor to design leadership, providing recommendations on team structure, vendor strategy, operational investments, and production planning.? Translate ambiguous creative goals into scalable programs, actionable roadmaps, and clearly defined deliverables.? Evaluate creative work and provide thoughtful feedback that elevates both execution quality and strategic impact.? Manage relationships with external agencies, creative studios, production houses, and freelance talent.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Backend Engineer ? INTL India

A large global electronics and semiconductor manufacturing company is seeking 4 strong AI Engineers to join their team to support ongoing digital transformation initiatives. This is an immediate need... More and will sit remotely in India. This resource should have experience working with Azure ecosystem tools and services, including CI/CD workflows and data services. The role involves developing production APIs, orchestrating AI workflows, integrating enterprise data, and operationalizing AI solutions. Candidates should have expertise in at least one AI framework, adapt quickly to new AI methods, and possess strong collaboration and communication skills for agile, global teamwork. This team is currently working on building out their AI Center of Excellence so they will be gathering requirements from the business and developing the use cases.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Agentic AI Software Engineer

ContextWe are supporting a BCG X team running ~10 concurrent workstreams, including:?~7 active client projects ?~3 internal systems/tools in build/test The team is focused on building and deploying... More agentic AI systems across client and internal use cases.________________________________________What We?re Looking ForWe are seeking execution-oriented engineers (?builders?) who have:?Built agentic systems end-to-end (not just components) ?Hands-on experience designing, coding, and deploying production systems ?Ability to work across both: oModern GenAI tooling oTraditional engineering stacks ________________________________________Core CapabilitiesCandidates should demonstrate:?End-to-end system ownership (design ? build ? deploy ? iterate) ?Experience building agentic AI workflows ?Strong coding ability (Python + backend engineering) ?Experience integrating AI systems into real applications ?Ability to operate in ambiguous, fast-moving environmentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Python Backend Engineer (Systems Lead)

A client of Insight Global is seeking a Senior Python Back End Engineer responsible for designing, building, and maintaining reliable, scalable back-end systems for cloud-based web applications. In... More this role, this individual will design and maintain APIs and back-end services that support application workflows, data processing, and machine learning model inference. This individual will work across Python services, databases, cloud infrastructure, CI/CD, and containerized environments to deliver secure, maintainable, and production-ready systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less