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Jul 30, 2026

Tampa, FL

|

Business Analysis

|

Perm

|

$100k - $120k (estimate)

{"JobID":558624,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-82.48,"Longitude":27.95,"Distance":null},"State":"Florida","Zip":"33610","ReferenceID":"TPA-cbe32468-9391-464d-84d6-caecd2509ead","PostedDate":"\/Date(1785440189000)\/","Description":"A Client of Insight Global is seeking a Financial Systems Business Intelligence Developer to join their team in Tampa, FL. In this role, the Financial Systems Business Intelligence Developer will be responsible for designing, developing, and supporting business intelligence and reporting solutions that drive data-informed decision making across the organization. This individual will write and optimize SQL/T-SQL queries, build and maintain SSRS reports, develop ETL/ELT processes using SSIS, and create Power BI dashboards to deliver meaningful insights from operational and financial data. The role also involves partnering with business stakeholders to gather reporting requirements, troubleshoot data and reporting issues, improve existing reporting processes, and deliver scalable analytics solutions that support ongoing business intelligence initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Financial Systems Business Intelligence Developer","City":"Tampa","ExpirationDate":null,"PriorityOrder":0,"Requirements":"4-6 years of experience in Business Intelligence for Financial Systems Multi-system data integration experience Advanced SQL development (T-SQL, stored procedures, views, functions, query tuning, and database troubleshooting)SQL Server Reporting Services (SSRS)PowerBI or Tableau for dashboard development, report buildingSQL Server Integration Services (SSIS) - developing \u0026 maintaining SSIS packages and ETL processesETL/ELT process development and support using SSISKnowledge of financial systems \u0026 concepts, including ERP systems, General Ledger (GL), Accounts Payable/Receivable (AP/AR) Bachelor\u0027s degree","Skills":"TableauExperience with legal financial systems Aderant Expert Sierra","Industry":"Business Analysis","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":120000.0000,"SalaryLow":100000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A Client of Insight Global is seeking a Financial Systems Business Intelligence Developer to join their team in Tampa, FL. In this role, the Financial Systems Business Intelligence Developer will be... responsible for designing, developing, and supporting business intelligence and reporting solutions that drive data-informed decision making across the organization. This individual will write and optimize SQL/T-SQL queries, build and maintain SSRS reports, develop ETL/ELT processes using SSIS, and create Power BI dashboards to deliver meaningful insights from operational and financial data. The role also involves partnering with business stakeholders to gather reporting requirements, troubleshoot data and reporting issues, improve existing reporting processes, and deliver scalable analytics solutions that support ongoing business intelligence initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 14, 2026

Mesa, AZ

|

Project Manager

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Contract,Perm Possible

|

$46 - $57 (hourly estimate)

{"JobID":551771,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-111.85,"Longitude":33.44,"Distance":null},"State":"Arizona","Zip":"85201","ReferenceID":"MSP-977c8345-017c-41a9-82f3-ff053d703304","PostedDate":"\/Date(1784043235000)\/","Description":"Position Summary:As a Contracts Manager on our growing contracts and compliance team, you will be a key player in supporting the full lifecycle of government-related agreements. You will work closely with cross-functional teams?legal, sales, product, operations, and finance?to review, redline, negotiate, and manage a wide range of contracts. The ideal candidate is a detail-oriented, solutions-driven professional with the flexibility and initiative to thrive in a high-growth, fast-paced environment.This role demands a self-starter who can operate independently, drive contracts to closure, and ensure compliance with internal policies and applicable regulations.Key Responsibilities:?Oversee end-to-end state and local government contracting processes beginning with request for proposal or sole source opportunity through wind-down in accordance with applicable regulations, statutes and laws for contracts in the Contract Manager\u0027s region. ?Support cradle-to-grave contract lifecycle activities including intake, review, negotiation, execution, compliance monitoring, amendments, and close-out.?Partner with stakeholders to ensure contractual obligations, deliverables, and risk mitigation measures are understood and actionable.?Coordinate contract approvals and documentation in alignment with internal Delegation of Authority (DOA) and governance frameworks.?Provide guidance to internal clients on contractual interpretation, risk exposure, and escalation paths.?Maintain accurate contract records and data in our CLM system (Cobblestone/Salesforce), identifying opportunities for automation and process improvement.?Maintain compliance artifacts in Microsoft SharePoint/tools. ?Help develop and refine contract templates, playbooks, SOPs, and training materials.?Support audits, compliance reviews, and reporting obligations in collaboration with Finance, Legal, and Executive leadership.________________________________________We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Contracts Manager","City":"Mesa","ExpirationDate":null,"PriorityOrder":0,"Requirements":"?Bachelor?s Degree or equivalent experience required?5+ years of contract management experience in a corporate or government contracting environment.?Prior experience working in small to mid-sized companies or startups where cross-functional collaboration and wearing multiple hats is required.?Proficient in contract law principles, drafting, redlining, and negotiation.?Experience with contract lifecycle management systems and tools (Cobblestone, Salesforce, or similar).?Familiarity with government contracts, especially state and local (SLED) contracting, cooperative agreements, and flow-down requirements.?NCMA certification is strongly preferred (CCMA, CFCM, or CPCM).Contracting Expertise:?Proven cradle-to-grave experience across a diverse contract portfolio resulting from sole source or RFx opportunities, including. Ideally this contract management experience includes things like SaaS or subscription-based agreements, licensing and IP-heavy agreements, data privacy/data sharing agreements, subcontractor and teaming agreements (although our team does not process subcontract/teaming agreements, previous experience is preferred to be an effective partner with our Supply Chain counterpart). ?Strong redlining skills and understanding of risk clauses (indemnity, limitation of liability, termination, etc.)Systems \u0026 Process Orientation:?Experience with or appetite for CLM administration (Cobblestone preferred) and Salesforce workflows.?Process-minded with a desire to automate, improve turnaround time, and reduce administrative overhead.?Strong documentation habits (e.g., audit trails, intake logs, approvals).Workstyle \u0026 Soft Skills:?Comfortable operating in ambiguity with minimal direction, able to prioritize, make judgment calls, and move work forward without delay.?Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.?Strong organizational skills with high attention to detail and ability to manage multiple priorities simultaneously.?High emotional intelligence and professional polish when interacting with internal teams and public sector clients.?Collaborative team player who brings solutions, not just issues.?Strong critical thinking skills combined with creative problem-solving ability.","Skills":"?JD or contract management certifications is a plus.?Business/government contracts training/certifications a plus.?Advanced experience with Excel and or SharePoint including building dashboards?Any administrator experience on a contract management software platform?Any contract management experience from outside of the US, specifically UK, Australia, or New Zealand experience is a huge bonus","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Position Summary:As a Contracts Manager on our growing contracts and compliance team, you will be a key player in supporting the full lifecycle of government-related agreements. You will work closely... with cross-functional teams?legal, sales, product, operations, and finance?to review, redline, negotiate, and manage a wide range of contracts. The ideal candidate is a detail-oriented, solutions-driven professional with the flexibility and initiative to thrive in a high-growth, fast-paced environment.This role demands a self-starter who can operate independently, drive contracts to closure, and ensure compliance with internal policies and applicable regulations.Key Responsibilities:?Oversee end-to-end state and local government contracting processes beginning with request for proposal or sole source opportunity through wind-down in accordance with applicable regulations, statutes and laws for contracts in the Contract Manager's region. ?Support cradle-to-grave contract lifecycle activities including intake, review, negotiation, execution, compliance monitoring, amendments, and close-out.?Partner with stakeholders to ensure contractual obligations, deliverables, and risk mitigation measures are understood and actionable.?Coordinate contract approvals and documentation in alignment with internal Delegation of Authority (DOA) and governance frameworks.?Provide guidance to internal clients on contractual interpretation, risk exposure, and escalation paths.?Maintain accurate contract records and data in our CLM system (Cobblestone/Salesforce), identifying opportunities for automation and process improvement.?Maintain compliance artifacts in Microsoft SharePoint/tools. ?Help develop and refine contract templates, playbooks, SOPs, and training materials.?Support audits, compliance reviews, and reporting obligations in collaboration with Finance, Legal, and Executive leadership.________________________________________We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 30, 2026

Overland Park, KS

|

Claims/Denials

|

Perm

|

$120k - $130k (estimate)

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This individual will lead a team of adjusters and supervisors to ensure high-quality, compliant claims handling while driving operational efficiency. The ideal candidate is a strong leader with deep... workers? compensation expertise, capable of overseeing complex claims, managing vendor and legal relationships, and implementing strategic improvements. This role requires a balance of technical knowledge, leadership, and business acumen to support both claims excellence and broader organizational goalsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 07, 2026

Vancouver, BC

|

Corporate Operations

|

Perm

|

$100k - $120k (estimate)

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Insight Global is seeking a Banking Paralegal to support one of Vancouver?s leading full-service law firms within their Banking & Financial Services group. This is a full-time, permanent opportunity... supporting lawyers and legal assistants on secured lending transactions and a variety of commercial banking matters. The successful candidate will play a key role in managing transaction files from opening to closing, coordinating with clients, lenders, borrowers, and external counsel, and ensuring transactions are completed accurately and efficiently.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 19, 2026

Atlanta, GA

|

Corporate Operations

|

Contract

|

$50 - $62 (hourly estimate)

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As a Strategic Sourcing Manager (SSM), you will serve as a trusted advisor to our business units, managing the end-to-end sourcing lifecycle. You will be responsible for aligning sourcing strategies... with business goals, ensuring competitive pricing, and maintaining robust contractual frameworks. You will act as an extension of the business units you support, driving value through data-driven insights and strategic supplier management across categories including Engineering/IT Services, Consulting & BPO.Key ResponsibilitiesRFx Execution: Lead competitive sourcing events (RFI, RFP, RFQ) from requirement definition to supplier selection and debriefing. Ensure all processes are transparent, well-documented, and aligned with business objectives.Contract Negotiation: Own the commercial negotiation of MSAs, MSOWs, and SOWs. Partner with Legal, Risk, and InfoSec to ensure favorable terms and enterprise protection.Business Advisory: Build strong stakeholder relationships to influence workforce and sourcing strategies. Use spend data and market intelligence to provide actionable recommendations.Sourcing Strategy: Implement category strategies that prioritize strategic suppliers while rationalizing non-strategic or "tail" suppliers.Data-Driven Decision Making: Provide periodic data sets (spend trends, blended rates, onshore/offshore mix) to business stakeholders to support strategic decision-making and cost-reduction initiatives.Supplier Relationship Management (SRM): Maximize supplier performance through defined governance models (MBRs/QBRs), KPI tracking, and driving innovation.Contract Lifecycle Management: Maintain contract compliance, monitor utilization, and manage renewals or exits proactively.Risk & Compliance: Enforce procurement policies, ensure proper service classification, and mitigate legal and reputational risks.Continuous Improvement: Identify process inefficiencies, pilot new templates, and contribute to the evolution of our sourcing playbooks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 23, 2026

Minnetonka, MN

|

Pharmacy Technician

|

Contract

|

$16 - $21 (hourly estimate)

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The Prior Authorization Pharmacy Technician is responsible for supporting members, providers, and pharmacies by processing prior authorization requests for prescription medications while ensuring... excellent customer service, accuracy, and compliance with regulatory requirements. The Pharmacy Technician will answer inbound calls (up to 50 to 70 calls per day) from providers/members and electronic inquiries related to prior authorizations (PAs) with a high level of professionalism, empathy, and customer service. Demonstrate the ability to accurately capture and verify information provided by prescribers, members, and pharmacies to support timely and compliant medication access decisions. This role involves receiving and reviewing authorization requests via phone, fax, and electronic systems, gathering and verifying clinical information, documenting interactions, evaluating requests against coverage criteria and benefit plans, and collaborating with pharmacists to support coverage determinations. The technician manages a high-volume workload, prioritizes requests based on service level agreements and turnaround times, maintains accurate records, resolves coverage-related issues, and communicates effectively with providers, members, pharmacies, and internal teams to facilitate timely access to medications and positive patient outcomes. This position will take incoming requests for prior authorizations, for formulary and non-formulary medications (this can include Commercial, Part D, High Touch Clients, Community and State cliental, Adherence and Monitoring and Prior Authorization Clinical Appeals), while ensuring a high level of customer service and maximizing productivity. Requests can be received via fax or telephone, from providers' offices and pharmacists. The position provides clinical review for authorizations in keeping with legal and contractual requirements, including but not limited to turn around times (TATs) and service level agreements (SLAs). The technician must provide the information clearly, accurately and in a professional manner. Interactions with callers must be documented per contractual and various regulatory / legal requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 23, 2026

Minnetonka, MN

|

Pharmacy Technician

|

Contract

|

$16 - $21 (hourly estimate)

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The Prior Authorization Pharmacy Technician is responsible for supporting members, providers, and pharmacies by processing prior authorization requests for prescription medications while ensuring... excellent customer service, accuracy, and compliance with regulatory requirements. The Pharmacy Technician will answer inbound calls (up to 50 to 70 calls per day) from providers/members and electronic inquiries related to prior authorizations (PAs) with a high level of professionalism, empathy, and customer service. Demonstrate the ability to accurately capture and verify information provided by prescribers, members, and pharmacies to support timely and compliant medication access decisions. This role involves receiving and reviewing authorization requests via phone, fax, and electronic systems, gathering and verifying clinical information, documenting interactions, evaluating requests against coverage criteria and benefit plans, and collaborating with pharmacists to support coverage determinations. The technician manages a high-volume workload, prioritizes requests based on service level agreements and turnaround times, maintains accurate records, resolves coverage-related issues, and communicates effectively with providers, members, pharmacies, and internal teams to facilitate timely access to medications and positive patient outcomes. This position will take incoming requests for prior authorizations, for formulary and non-formulary medications (this can include Commercial, Part D, High Touch Clients, Community and State cliental, Adherence and Monitoring and Prior Authorization Clinical Appeals), while ensuring a high level of customer service and maximizing productivity. Requests can be received via fax or telephone, from providers' offices and pharmacists. The position provides clinical review for authorizations in keeping with legal and contractual requirements, including but not limited to turn around times (TATs) and service level agreements (SLAs). The technician must provide the information clearly, accurately and in a professional manner. Interactions with callers must be documented per contractual and various regulatory / legal requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jul 29, 2026

Minnetonka, MN

|

Pharmacy Technician

|

Contract

|

$16 - $21 (hourly estimate)

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The Prior Authorization Pharmacy Technician is responsible for supporting members, providers, and pharmacies by processing prior authorization requests for prescription medications while ensuring... excellent customer service, accuracy, and compliance with regulatory requirements. The Pharmacy Technician will answer inbound calls (up to 50 to 70 calls per day) from providers/members and electronic inquiries related to prior authorizations (PAs) with a high level of professionalism, empathy, and customer service. Demonstrate the ability to accurately capture and verify information provided by prescribers, members, and pharmacies to support timely and compliant medication access decisions. This role involves receiving and reviewing authorization requests via phone, fax, and electronic systems, gathering and verifying clinical information, documenting interactions, evaluating requests against coverage criteria and benefit plans, and collaborating with pharmacists to support coverage determinations. The technician manages a high-volume workload, prioritizes requests based on service level agreements and turnaround times, maintains accurate records, resolves coverage-related issues, and communicates effectively with providers, members, pharmacies, and internal teams to facilitate timely access to medications and positive patient outcomes. This position will take incoming requests for prior authorizations, for formulary and non-formulary medications (this can include Commercial, Part D, High Touch Clients, Community and State cliental, Adherence and Monitoring and Prior Authorization Clinical Appeals), while ensuring a high level of customer service and maximizing productivity. Requests can be received via fax or telephone, from providers' offices and pharmacists. The position provides clinical review for authorizations in keeping with legal and contractual requirements, including but not limited to turn around times (TATs) and service level agreements (SLAs). The technician must provide the information clearly, accurately and in a professional manner. Interactions with callers must be documented per contractual and various regulatory / legal requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

May 07, 2026

Seattle, WA

|

Help Desk

|

Contract

|

$24 - $30 (hourly estimate)

{"JobID":527701,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.33,"Longitude":47.61,"Distance":null},"State":"Washington","Zip":"98101","ReferenceID":"BOS-d4b389ff-b8ac-4c23-8805-4bc7c7171845","PostedDate":"\/Date(1778157442000)\/","Description":"An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Seattle office - The shift is 9am-6pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the \"faces\" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won\u0027t be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Tier 2 Service Desk Analyst (onsite Seattle)","City":"Seattle","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 3+ years experience as a Service Desk Analyst or Technical Support - experience with white glove support c-level/executives- previous technical research experience for complex tickets- hands-on documentation experience writing KBs, etc- Proven expertise with positive customer service skills and communication skills- onsite technical support experience as well as remote support- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk- Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!)Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripheralsSupport of Microsoft Windows 10 Operating SystemSupport of MS O365 provisioned accountsSupport of mobile devices such as iphone, android, iPads, Surface Devices, etc.Password Reset, Account Unlock, etc.Support of MacBook devices and MacOSSupport of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc.","Skills":"- Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus- Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred)- ServiceNow experience- Legal applications (iManage, InTapp, Box, etc)- Experience supporting MacOS 10-11; MacBook Air and MacBook Pro- Technical certifications","Industry":"Help Desk","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":30.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Seattle office - The shift is... 9am-6pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Jun 05, 2026

Round Lake Beach, IL

|

Psychologist/Psychiatrist

|

Contract

|

$50 - $62 (hourly estimate)

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Essential Functions ? Assessment & Evaluation: Conducts comprehensive evaluations (academic, behavioral, emotional) and interprets results.? IEP & 504 Support: Participates in IEP/504 planning,... writes reports, and ensures compliance with legal standards.? Counseling & Crisis Response: Provides individual/group counseling and crisis intervention.? Consultation & Collaboration: Works with families, teachers, and agencies to support student needs.? Behavioral Support: Develops FBAs, BIPs, and supports positive behavioral change.? Program Development: Assists in designing special education programs and transition planning.? Documentation: Maintains accurate records, billing, and communication logs.? Professional Engagement: Attends meetings, provides training, and may serve as administrative designee.Mobility: Travels between multiple sites as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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