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This role is responsible for driving and coordinating large-scale network device OS upgrades across a highly complex environment. The work involves managing upgrade planning, validation, tracking,... More and execution for tens of thousands of devices spanning multiple vendors, models, and operating system versions. This individual serves as the central driver ensuring that upgrades move from request through lab validation, trials, and remote deployment in a controlled, trackable, and repeatable way. Key Responsibilities?Drive end-to-end coordination of operating system upgrades across thousands of production and lab devices, spanning numerous vendors and device models?Own tracking and visibility of device code versions, upgrade status, lab validation results, and trial outcomes prior to production rollout?Coordinate lab validation and required trial cycles before upgrades are approved for deployment outside of the lab environment?Manage and track remote upgrade activities, whether initiated by internal teams or external vendors?Act as the primary point of accountability for upgrade requests coming from multiple stakeholders with competing priorities?Partner closely with engineering, automation, security, and vendor teams to translate upgrade requirements into executable plans?Proactively follow up with stakeholders to unblock dependencies and ensure timely completion of upgrade activities?Stand up and refine repeatable processes for upgrade tracking and reporting in an environment where this work has historically been handled reactively?Work closely with data-focused team members who gather raw device and upgrade data, providing direction, prioritization, and ownership to drive execution?Provide clear status updates and reporting on upgrade progress, risks, and readiness for broader deploymentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is responsible for managing exports of U.S.-based products to Johnson & Johnson affiliates, with a primary focus on shipments domestically and other international destinations. The position... More sits within an operational supply chain organization and partners closely with Planning, Distribution, Trade Compliance, Transportation, and internal order management teams to ensure compliant, timely, and efficient international order execution. D2D: Manage end-to-end export operations for U.S.-based products shipping to Johnson & Johnson international affiliates, with primary ownership of order execution and issue resolution.Coordinate closely with Planning, Distribution, Transportation, and Trade Compliance teams to ensure compliant, timely, and accurate international shipments.Own international order management activities within SAP and S/4HANA, supporting inventory alignment, documentation, and shipment readiness.Serve as a key liaison for customers and internal stakeholders, resolving product, shipment, and compliance issues across platforms and portals.Support strategic initiatives under Project Transcend and Margin Expansion, including cost reduction and process optimization across export and inbound freight models.Leverage data and legacy team knowledge to drive process improvements, workload streamlining, and operational efficiency.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a highly skilled and experienced Software Development Engineer in Test (SDET) who is equally proficient in development and testing. The ideal candidate will have strong coding... More expertise, advanced CI/CD experience, and the ability to leverage the latest generative AI technologies for development and testing. The candidate should also have experience working in agile environments and collaborating closely with development teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are hiring for a Data Scientist in Columbus (or Cleveland) Ohio. You will join a growing team focused on applied AI and large language model (LLM) development. This is a developer-style data... More science role and is ideal for someone who enjoys heads-down coding, building models end-to-end, and turning AI concepts into production-ready solutions.This role will work closely with internal teams and external AI vendors on large-scale automation and AI initiatives.Responsibilities include:- Design, build, and deploy data models and machine learning solutions, with a heavy emphasis on LLMs and applied AI use cases- Develop and productionize AI solutions end-to-end (data ingestion, modeling, testing, deployment)- Work hands-on in Python and modern ML/AI frameworks to build scalable, maintainable solutions- Partner with engineering teams and vendors to integrate AI models into real-world systems- Contribute to large, high-visibility AI projects focused on automation and intelligent decision-making- Continuously improve model performance, reliability, and scalability in production environmentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are looking for a Sr. Sales Compensation Analyst to help support sales administrators across different regions. As part of a high performing team, you will drive the day-to-day sales compensation... More process ranging from, but not limited to owning support of your assigned region by addressing all sales inquiries, performing audits of crediting and commission calculations, and creating ad hoc reporting requests from sales. You will assist in the set-up of new participants and review the accuracy and completeness of this process. This role will also prepare the monthly commissions accruals. This role will work cross-functionally, and will collaborate with Sales Ops, Sales Finance, HR, Legal, Accounting and Revenue Operations.The ideal candidate is self-sufficient, and a team player that constantly strives to scale and improve processes, has an eye for details with accuracy, and has strong interpersonal and communication skills. They are highly motivated to contribute to efficient monthly, quarterly, and annual close processes and have a strong attention to detail and ability to meet deadlines.Hourly Rate Expectations are $35-$38/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a CMDB Administrator?for a top performance apparel and consumer retail technology organization. This individual will play a critical role in administering and continuously... More improving the ServiceNow CMDB, ensuring trusted, accurate configuration and asset data across enterprise systems. The ideal candidate is highly skilled in CMDB governance, discovery, and data integrity, and enjoys collaborating cross-functionally to enable strong ITSM, ITOM, and ITAM outcomes. This role offers the opportunity to work within a mature ServiceNow environment while contributing to a culture that values innovation, ownership, and connection.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Full Stack Developer to join a retail customer onsite in Vancouver 3 days a week. As a Full Stack Developer, you will design and implement software solutions... More independently across the full development lifecycle from requirements analysis through production deployment, writing high-quality code for complex features including service integrations, data processing pipelines, and user-facing functionality while applying software design patterns and architectural best practices. You will contribute to technical design discussions researching and presenting proposals and trade-offs, conduct thorough code reviews ensuring quality and maintainability standards, and mentor junior engineers through pair programming and technical guidance on coding practices and problem-solving approaches. You will collaborate closely with product managers and stakeholders on technical feasibility and scope definition, make technical decisions for projects including technology choices and implementation strategies, and contribute to team engineering practices and standards that improve code quality and development velocity. You will apply these standards while building DEP?s experimentation and personalization capabilities (e.g., A/B tests, targeting rules, and scalable delivery paths) across React/Next.js experiences and AWS services. Other duties and responsibilities include: Design and implement features and systems within established architectural frameworks, including component design, API contracts, and data models. Write high-quality, scalable code across the full stack while following established engineering standards, secure coding practices, and maintainability expectations. Contribute to technical design discussions by proposing implementation approaches, evaluating tradeoffs, and making implementation-level decisions for owned features. Build engaging guest-facing experiences using React, Next.js, and micro-frontend patterns to support personalization and experimentation. Develop and operate AWS-based services, including Lambda, S3, and API management components, that integrate with personalization, measurement, and data pipelines. Implement and maintain A/B tests, targeting logic, personalization behavior, and analytics instrumentation using the Kameleoon platform. Partner with data teams to integrate clickstream analytics pipelines and support accurate, reliable experiment data capture. Contribute to CI/CD pipelines, deployment automation, and operational readiness for DEP services and frontend experiences. Operate and support production systems by debugging issues, improving performance and reliability, and contributing to monitoring and observability (e.g., Datadog). Participate in on-call rotations, incident response, and post-incident reviews as part of shared team ownership. Review code for quality, security, performance, and maintainability, providing actionable feedback to support team growth. Implement and maintain automated testing practices, including unit, integration, and end-to-end testing, to ensure reliability. Balance feature delivery with addressing technical debt by raising concerns and contributing improvements over time. Collaborate with Product, Data Science, Analytics, and Experience Design partners to deliver cohesive, high-quality guest experiences. Mentor Associate Engineers through pairing, code reviews, and knowledge sharing; contribute to team learning and Communities of Practice.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Technical Business Analyst for a top client operating in a data-forward environment. This individual will sit at the intersection of business and technology, supporting... More data initiatives from ingestion through reporting. The ideal candidate brings strong analytical skills, hands-on SQL experience, and a deep understanding of data flows, modeling, and lineage. This role requires excellent communication skills and the ability to collaborate cross-functionally with engineers, analysts, and business stakeholders to ensure data is accurate, well-documented, and actionable.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Senior Agile Leader to support a large health insurance client of ours. This role sits within an enterprise PMO team and partners closely with a technology team to deliver... More Medicare Senior Supplemental and Ancillary products. You?ll lead Agile delivery with high independence and strong judgment to drive outcomes?facilitating PI-level and cross-team execution, managing release readiness and risks, coaching teams on Agile practices and Jira usage, and taking on targeted project/program management and financial stewardship responsibilities to keep critical work moving.What You?ll Do?Serve as the day-to-day Senior Scrum Master for 2-3 small Scrum teams, ensuring strong execution across ceremonies, flow, commitments, and delivery outcomes?Be prepared to program manage complex, cross-functional projects across multiple teams and domains as needed, driving clarity on scope, owners, milestones, dependencies, and decisions?Assume some parts of an RTE role- examples: Lead Scrum of Scrums and other cross-team forums; actively manage and drive closure on risks, dependencies, and cross-team blockers?Own risk management end-to-end: identify, escalate with options, and drive mitigation through to resolution?Remove impediments by coaching teams and partners, negotiating tradeoffs, and unblocking decision paths?not just ?tracking issues??Own release management activities, including GitHub helper reporting (release sign-off critical path) and release night escalation support?Facilitate PI retrospectives and continuous improvement (including Agile coffee chat format)?Champion Jira and Agile tooling (including migration ?Day 2? coordination and Jira-integration-friendly PI planning)?Maintain Medicare delivery/reporting hygiene (e.g., Medicare Reporting database entries based on release notes)?Produce executive-level status reporting: clear, concise updates for senior leaders on progress, risks, decisions needed, and tradeoffs, with a bias toward early visibility?Handle defined PM/ops ownership where needed (e.g., ITPR management, timesheet audit/backup approval coverage, SSI Space Owner stewardship)?Reinforce team culture through simple, consistent morale practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Senior Telephony/Amazon Connect Engineer for a top financial client in the Des Moines area. This person will:Own the architecture and roadmap for Amazon Connect and... More Salesforce Service Cloud Voice, ensuring reliability, scalability, and security.Design, build, and maintain contact flows, routing strategies, queues, Lex bots, call recording/transcription, and analytics (e.g., Contact Lens).Implement and govern Salesforce Voice configuration: Omni-Channel routing, agent setup, call controls, call dispositioning, transcripts, and visibility.Build integrations and event-driven services using AWS (Lambda, EventBridge, Kinesis, DynamoDB, S3, CloudWatch), and Salesforce (APIs, Platform Events, Flows).Production support of Amazon Connect contact centers and Salesforce Service Cloud Voice.Participate in an on-call rotation and support after-hours production releases.Support incident response, root-cause analysis, and post-mortems; produce standards and documentation; mentor engineers.Establish observability and SLIs/SLOs for voice quality and platform health; automate alerts, dashboards, and runbooks.Partner with Network/Security to ensure QoS, identity/SSO, and least-privilege IAM across environments.Deliver self-service reporting and dashboards for operations leaders (AHT, ASA, service levels, occupancy, contact outcomes, agent performance). The hourly pay rate for this role will be $55-70/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less