Device Upgrade Process Lead

This role is responsible for driving and coordinating large-scale network device OS upgrades across a highly complex environment. The work involves managing upgrade planning, validation, tracking, and execution for tens of thousands of devices spanning multiple vendors, models, and operating system versions. This individual serves as the central driver ensuring that upgrades move from request through lab validation, trials, and remote deployment in a controlled, trackable, and repeatable way.

Key Responsibilities
• Drive end-to-end coordination of operating system upgrades across thousands of production and lab devices, spanning numerous vendors and device models
• Own tracking and visibility of device code versions, upgrade status, lab validation results, and trial outcomes prior to production rollout
• Coordinate lab validation and required trial cycles before upgrades are approved for deployment outside of the lab environment
• Manage and track remote upgrade activities, whether initiated by internal teams or external vendors
• Act as the primary point of accountability for upgrade requests coming from multiple stakeholders with competing priorities
• Partner closely with engineering, automation, security, and vendor teams to translate upgrade requirements into executable plans
• Proactively follow up with stakeholders to unblock dependencies and ensure timely completion of upgrade activities
• Stand up and refine repeatable processes for upgrade tracking and reporting in an environment where this work has historically been handled reactively
• Work closely with data-focused team members who gather raw device and upgrade data, providing direction, prioritization, and ownership to drive execution
• Provide clear status updates and reporting on upgrade progress, risks, and readiness for broader deployment

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Strong experience driving complex, cross-functional technical initiatives in environments with high scale and operational risk
• Background working with network infrastructure, device operating systems, or large distributed hardware environments
• Proven ability to manage multiple workstreams, stakeholders, and dependencies simultaneously
• Comfortable operating in ambiguity and establishing structure where formal processes previously did not exist
• Experience coordinating lab validation, testing cycles, and production rollouts
• Strong communication and follow-up skills, with the ability to drive action across engineering, security, automation, and vendor teams
• Ability to partner effectively with technical engineers while serving as the execution and accountability driver for the overall initiative

• Experience building or enhancing tracking and reporting solutions using tools such as Power BI, Power Apps, or similar platforms (preferred over Excel-based solutions)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.