Job Search Results for remote customer service

Senior Manager, IT Service Delivery ? Field Operations

The Sr. Manager, IT Field Operations manages a national team of onsite IT resources at ITSM practices, handling escalations from the Service Desk, coordinating onsite field support, supplemental... More field support vendor management, and partnering with key stakeholders to advance IT projects and initiatives. As a technical leader overseeing both individual contributors and people managers, this resource will help ensure our onsite and field support teams operate at a high level and consistently advance the broader goals of our IT Support Model. The role will be 80% people management and 20% hands on technical. It will be managing a team of 20 resources located at various practices as Site Managers and Tier 2 support. Travel will be heavier up front as you get acclimated with the team. ? Reports to Director, IT Service Delivery; adhering to all Service Delivery processes and procedures. ? Supervise day-to-day performance of onsite practice IT Support resources, providing guidance, coaching, and support to drive accountability and excellence. ? Act as the primary escalation point for complex IT issues requiring onsite intervention, collaborating closely with the Service Desk team. ? Consistently keeps the customer experience at the center of process creation, team leadership, and day-to-day operations. ? Manage third-party vendor relationships to supplement onsite support where needed, including contract negotiation and performance monitoring. ? Coordinate with the end user computing team to ensure onsite resource cooperation in desktop lifecycle management schedules and standards. ? Work with vCIO and other stakeholders to align onsite activities with Practice IT roadmaps and organizational objectives. ? Establish and monitor KPIs and SLAs for field operations, consistently seeking improvements in service delivery and process efficiency. ? Develop, implement, and enforce policies and procedures for onsite IT support and incident management that address practice nuances, while still following larger service delivery processes. ? Ensure physical installation, configuration, and troubleshooting of physical technologies devices and various IT hardware at each location. ? Oversee onboarding and offboarding processes for onsite IT staff, including training, performance assessments, and career development. ? Maintain effective communication channels between the field team, internal IT leadership, and practice stakeholders. ? Ensure compliance with security, privacy, and regulatory requirements for IT operations in the field. ? Coordinate logistics for IT equipment shipments, moves, and installations as practices open, close, or relocate. ? Drive a culture of customer service, continuous improvement, and operational excellence within the field team. ? Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Business Analyst (Part Time)

Insight Global is looking for a REMOTE Business Analyst to support their manufacturing customer. This person will be responsible for going through market data and research in order to provide... More accurate depictions of competitors investments and priorities as well as new product development and changes in industry.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Epic Healthy Planet Architect

This role is heavily customer-facing and design-focused, with significant time spent in meetings guiding Healthy Planet strategy, architecture, and optimization across the enterprise. The architect... More will partner closely with stakeholders to align quality measures, support ongoing maintenance, and help organizations approach their environment as if it were a new install- even within mature Epic instances. Day to day, this person will balance leadership and execution, mentoring team members, influencing design decisions, and owning overall project delivery while operating without direct reports. The role is ideal for someone stepping into leadership who still enjoys hands-on technical work.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Machine Learning Engineer

Insight Global is looking for a Machine Learning Engineer to help lead the design, development, and deployment of scalable machine learning models that power business decisions across this company?s... More enterprise. This role combines technical depth in ML/AI with a strong understanding of business domains such as Sales, Service, Finance, Order Fulfillment, and Supply Chain. You will collaborate closely with Data Scientists, Data Engineers, and business partners to build production-ready solutions that drive measurable impact.Responsibilities:Machine Learning Development & Deployment-Design and implement supervised and unsupervised models for predictive analytics, including churn prediction, demand forecasting, renewal risk scoring, and cross-sell/upsell opportunity identification.-Translate business problems into ML frameworks and production solutions that improve efficiency, revenue, or customer experience.-Build, optimize, and maintain ML pipelines using tools such as MLflow, Airflow, or Kubeflow.Cross-Functional ML Use Cases-Partner with teams across Sales (e.g., lead scoring, next-best action), Customer Service (e.g., case deflection, sentiment analysis), Finance (e.g., revenue forecasting, fraud detection), Supply Chain (e.g., inventory optimization, ETA prediction), and Order Fulfillment (e.g., delivery risk modeling) to define impactful ML use cases.-Develop domain-specific models and continuously improve them using feedback loops and real-world performance data.Model Governance and MLOps-Ensure robust model monitoring, versioning, and retraining strategies to keep models reliable in dynamic environments.-Work closely with DevOps and Data Engineering teams to automate deployment, CI/CD workflows, and cloud-native ML infrastructure (AWS/GCP/Azure).Data Engineering and Feature Architecture-Collaborate with data engineers to define feature stores, data quality checks, and model-ready datasets on platforms like Snowflake or Databricks.-Perform feature selection, transformation, and engineering aligned with each domain?s business logic.Communication & Stakeholder Collaboration-Present technical insights and model results to business and executive stakeholders in a clear, actionable format.-Work with Product Owners and Program Managers to scope, prioritize, and plan delivery of ML projects.This will be a contract to hire opportunity, with the ability to sit remotely anywhere in the US.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Technical Services Engineer

We are seeking a?Technical Services Engineer?to join our customer support team and provide expert application support for our?state-of-the-art?healthcare solutions. This role is ideal for a seasoned... More professional with experience supporting enterprise SaaS applications and?a strong desire?to deepen product?expertise?while delivering exceptional customer service.??As part of the?Support Engineering?team, you will:?Troubleshoot complex issues and improve the user experience for?the?customers.?Provide technical support to both internal and external clients across hosted and on-premises environments.?Leverage your?proficiency?in Java-based technologies and frameworks to resolve issues efficiently.?Collaborate with IT, operations, product development, product management, and other stakeholders to drive innovation and continuous improvement.?Utilize a broad range of technologies and develop deep knowledge of?products to ensure high-quality support delivery.?This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Help Desk - Weekend Shift - FULLY REMOTE

A client based in Phoenix is seeking a fully remote Help Desk Technician to join their growing IT support organization. This role will serve as the first point of contact for all incoming IT-related... More incidents and requests via phone, email, and chat, supporting corporate users, retail stores, and distribution centers.The technician will intake and manage tickets through ServiceNow, utilizing incident management, request fulfillment, and the knowledge base to ensure timely and accurate resolution. Daily responsibilities include troubleshooting POS issues within retail stores, supporting store-level hardware and peripherals such as Lexmark printers and Zebra printers/scanners, and assisting with basic network connectivity and equipment-related issues.This role also includes diagnosing and resolving issues related to PC software, operating systems, and hardware, including installing, uninstalling, patching, upgrading, and replacing devices remotely. The technician will regularly support users through Microsoft Teams, handle phone-based troubleshooting using Cisco Jabber, and ensure all activity is properly documented, escalated when needed, and resolved within SLA expectations.The ideal candidate is comfortable multitasking, communicating with diverse user groups, and navigating IT issues efficiently in a large enterprise and retail IT environment. This is a great opportunity to join a collaborative team of 19 service desk professionals, with strong potential for growth within the organization.Potential Shifts:Tues - Sat 5a - 130p off Sun/MonTues -Sat 6a - 230p off Sun/MonSun - Thurs 5a - 130p off Fri/SatWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Pharmacist - NY

we power the future of consumer healthcare. We started in 2016 with a visionto modernize healthcare. We provide the building blocks needed to launch and scaleworld-class healthcare experiences.With... More millions of prescriptions shipped and millions of patients served, we work with manyof the world?s largest healthcare organizations - including payers, providers, life sciencescompanies, and consumer health brands. And with new partners continually joining ourmission, we aim to further shape the future of healthcare - one patient at a time.We?re so glad you?re here. Let?s build something great together.Aboutthe RoleThe Staff Pharmacist reports to the Pharmacist in Charge to support our Pharmacy Operations team. You will be responsible for verifying prescriptions (RX image to data entry remotely).As a Staff Pharmacist with Truepill, you will play a key role in ensuring the delivery of high-quality pharmaceuticalservices, and maintaining regulatory compliance.Why You?ll Love Working at Truepill?? We put patients first ? We put patients first because their well-being is ourpriority.? We are curious ? We never settle for how it?s done today. We invent how it will bedone tomorrow. Because we don?t just ask ?why??, we ask ?why not??.? We have impact with urgency ? We?re the spark that ignites positive change inhealthcare. We create impact because we don?t anticipate; we innovate.? We lead with Integrity ? Leading with integrity is the foundation of trust. Wealways do what?s best for our people, our customers, and above all, our patients.? We hold customer confidentiality ? We put discretion & confidentiality at theheart of every relationship.You?re excited about this opportunity because?? You will maintain appropriate documentation for services rendered, including prescription records and patient profiles.? You?ll coordinate the provision of pharmaceutical services and the delivery ofmedications and products to patients.? You will ensure the security of legend drugs and adherence to regulatorystandards.? You will participate in the quality assurance program to maintain and improvepharmacy operations.? You will maintain patient confidentiality with medication profiles and sensitiveinformation.? You?ll collaborate with cross-functional teams to support organizational goals andinitiatives.? Your daily duties will include patient consultations, prescription verification, anddrug utilization review? You have an active, clear, and unrestricted Pharmacist license within the state ofNew York.? You are a Registered Pharmacist and in good standing with the Board of Pharmacy.? You have a Bachelor?s degree in Pharmacy or Pharm D degree.? You possess a minimum of 1 year of pharmacy experience, preferably in a clinicalsetting.? You have the ability and willingness to work at a computer screen for long periodsif needed.? You have demonstrated excellent leadership and organizational skills to effectivelymanage pharmacy operations.? You display a commitment to patient-centered care and adherence to ethicalstandards.? You have strong communication skills and the ability to work collaboratively in ateam environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Globalscape Consultant (Remote)

Insight Global is looking for a Globalscape Consultant who is responsible for the design, implementation, optimization, and governance of Globalscape EFT (Managed File Transfer) solutions within our... More customer?s environment (large hospital system). This role ensures secure, compliant, highly available file-based integrations that support clinical, revenue cycle, and enterprise workflows, including Epic and third-party vendor integrations. You will act as both a technical architect and hands-on expert, partnering with application teams, security, and infrastructure to modernize and stabilize healthcare data exchange.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Solution Architect

An aerospace manufacturing organization is seeking a Solution Architect to support a Model-Based Enterprise (MBE) and digital thread initiative. This role will architect a new AI-enabled production... More and manufacturing solution that captures, manages, and connects engineering, supplier, and customer data to drive improved business and manufacturing outcomes.The Solution Architect will assist with the assessment of the current technical environment and engineering workflows, define a future-state solution, and design the architecture, integrations, and implementation roadmap. The role requires strong understanding of traditional engineering and manufacturing processes and how they translate into model-based design artifacts, supporting design for manufacturability and production readiness. This includes integrating supplier inspection and quality data and enabling feedback loops to engineering and design teams.This architect will design a scalable, secure framework supporting MBE and digital thread principles, define data flows, transformation rules, validation mechanisms, and architect integrations with existing enterprise systems and databases. They will evaluate and recommend appropriate tools and technologies, support solution build and testing, and deliver architecture and data flow documentation.The role will also support deployment, user training, and post-implementation optimization as the solution evolves and expands connectivity across the enterprise.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Incident Manager - Day Shift

We are seeking an experienced and composed Incident Manager to join our Reliability Engineering & Operations (REO) team. In this role, you will serve as the primary coordinator and driver of the... More escalated incident management process, owning the end-to-end response to Sev1 and Sev2 incidents across our hosted customer environments. You will bridge technical and business stakeholders, ensuring incidents are resolved with urgency and precision, communications are clear and timely, and every incident leaves behind a documented record that feeds continuous improvement. This is a high-visibility, cross-functional role that demands strong situational awareness, calm under pressure, and a command of ITSM principles across incident, problem, and change management.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less