Job Search Results for help desk

You'll be joining the banks Employee Technology Services team as a Help Desk Agent, providing first level support with technology products or applications. You'll resolve escalated client needs... More (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You will interpret information received from first level of response when issues are escalated, identify gaps in existing problem resolution process to improve operational efficiencies, and determine solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting. You'll be a key part of an innovative, "first to market" technology culture, contributing to the banks digital transformation. This is a 12 month contract, hybrid-remote schedule, with morning to evening and weekend shifts.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of Insight Global's clients is looking for an AP Help Desk Analyst to join their CS team. As an Accounts Payable Help Desk Analyst, they will be primarily responsible for assisting the help desk... More team on problem resolution with a high level of customer service for vendors and internal customers. This includes responding to inquiries and issues to provide the first line of customer service for internal and external partners, performing root cause analysis and resolving technical problems related to the AP system and applications. The role also involves escalating complex issues to the appropriate level of support or management, providing guidance and training to partners/users on the AP system and applications, including new features and enhancements. They will also create and maintain user manuals, FAQs, and other documentation for the AP system and applications, participate in the testing and validation of the AP system and applications, including system upgrades, patches, and integrations, monitor and report on the performance and availability of the AP system and applications, and collaborate with other cross functional teams to ensure the alignment and integration of the AP system and applications with other systems and processes.This is going to be a Hybrid opportunity located at their Santa Clara, CAThe Pay Range for this Role is based on years of experience;- 5-9 years of experience - $38 to $42 per hour- 10+ years of experience - $42 to $48 per hourWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Job Description:Insight Global is seeking an experience Desktop Support Specialist to help our client in their Windows 11 upgrade project to migrate from Microsoft Windows 10 and Office 365 (32-bit)... More to Windows 11 and Office 365 (64-bit). This individual will be responsible for upgrading and reimaging workstation to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other the organization's technical and project teams. The target pay rate for this position is between $20-26/hour and based on experience. Parking is also not provided for contractors at this time. Responsibilities:Deploying and reimaging workstations from Windows 10 to Windows 11Deploying Microsoft Office 365 64-bitInstalling and configuring software on workstationsCoordinating, scheduling, and communicating with end users on timeframe for deploymentCommunicating deployment status on a weekly basis to project teamTroubleshooting and resolving any issues related to migration and upgrade effortsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Product Manager is responsible for assisting in organizing, preparing, and conducting various business technology activities related to the eTasks Portal and linked applications, including but... More not limited to participating in all Agile ceremonies, assisting with writing user stories and representing the voice of the customer when decisions are made. This role will also help assess training needs and work with the training managers to determine the appropriate delivery mechanism for all training content. The Product Owner will also acts as the primary contact for the Line of Business for questions regarding the eTasks Portal, assists the Help Desk team address user needs and proactively supports eTasks adoption related activities. Responsibilities:? Participation in all Agile ceremonies and helping the day-to-day activities in the Agile team? Support line of business with refresher training as needed? Review and provide feedback and content on eLearning modules for Commercial Lending tools ? Assisting the Help Desk team resolve issues raised by the users? Proactively raise issues and risks that impede the delivery of customer-focused enhancements? Monitor and convert user (internal/external) feedback into actionable backlog items? Ensure documentation and training materials are up to date (eTasks portal documentation, email repository and so on)? Backlog management: writing, refining and prioritizing enhancement requests with Senior Product Owner oversight? Overseeing the delivery of product enhancements from start to finish to ensure they meet the clients needs and preferences? Review and accept/return user stories in accordance with Agile Standard Practice and user needsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. *Escalation point of issues or services forwarded from the IT Help Desk that may... More require hands on or onsite support *Answering IT requests via phone, email and walk-ins *Track request through call and incident tracking software (Autotask/Service Now) *Manage and resolve requests and as needed escalate calls using incident management system *Analyze, coordinate, and deliver timely and accurate problem resolutions for end users *Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support. *Support business approved standard desktop software as well as business approved custom developed applications *Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows systems/images *Support business approved hardware PC/Laptops/ Printers/Projectors *Evaluate, test and recommend new software and hardware solutions to meet business needs and to determine integration issues with the current platform *Work with technical staff in other departments and within the managed services organization to help drive the highest levels of systems availability, clients notified and IT staff informed of any ongoing technical issues that impact multiple users *Co-responsibility for tracking equipment orders and shipments into the agency, incoming and outgoing *Creating and maintaining agency standard Images via Microsoft Deployment Tools system *Developing and updating knowledge base and standard operating procedures with new applications/ policies/FAQ information We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A premier employer is seeking an IT System Administrator will provide day-to-day and project-related technical support primarily for the Rio Grande LNG Facility in Brownsville and remotely for other... More office locations. This includes analytical and problem-solving skills to contribute to problem resolution by closing/resolving tickets, giving first class, hands-on support to end-users. This role includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end-user requests, including the monitoring, tracking and coordination of service desk functions. This person will manage the processing of incoming support requests to ensure courteous, timely, and effective resolution of end user issues, coordinate and/or perform hands-on fixes at the desktop level, installing/upgrading system software, hardware configuration and setup, manage applications and system tools, as well as participate in technical projects including - Image/OS testing, new software rollouts, tenant migration and Azure/Active Directory consistency. They will provide application support for multiple programs, including administration of O365 environment (Azure, MS Teams, SharePoint, Exchange). They will help deploy/manage and inventory IT Asset Lifecycle Management program for end point computing devices, deliver frontline technical support for all employees and partners, and promote and adhere to a culture of compliance and governance with respect to documentation, reporting, knowledge transfer and training.This person must stay current on the latest trends in IT Infrastructure and Cloud technologies and promote a culture of innovation and technology awareness, as well as analyze and monitor for outages pertaining to our services, applications, and networking tools.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related... More issues, troubleshoot devices (PC, laptops, printers, etc.) and document tasks. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer in the San Diego area is looking for a Civil Engineering Project Manager - planning. The client supports residential land development. The PM needs to know CAD and know how to design.... More They will write contracts manage budget, manage clients, tend to meetings, and help to bring in/close business. This position entails Project Management for preparation of Tentative Maps and Site Plans, exhibits and Concept Land Plans from a desk using AutoCAD. The Planning Department is somewhat of a hybrid between Planning and Civil Engineering and our plans are on the technical side.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Support Spectrum Enterprise sales professionals by configuring, processing, and expediting order, contract, and quality control activities for complex orders. Ratify complex orders for completeness,... More accuracy and commission eligibility, and provide pre and post-sale monitoring, escalation and resolution support. Subject matter experts with the Enterprise end to end sales and ordering process; provide guidance and help-desk support to sales professionals, Order Operations, Client Services, and Service Delivery personnel to improve order accuracy and accelerate the sales and ordering process. Point of contact working with key stakeholders from partner teams to identify, develop, and initiate resolution plans with defective opportunities throughout all stages of the sales & ordering process.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A restaurant industry client of Insight Global is seeking a systems administrator to join their team. This person will provide restaurant system configuration and menu maintenance & administration... More (food, beverage, retail, pricing, and related configurations) in support of the business needs. Assist the New Restaurant Opening (NRO) process by entering setup information in a timely manner. Frequently assist the Restaurant System Support and Guest Experience Innovation functions by performing related project tasks and assignments. Act as support escalation for all POS menus and related system configurations. Assist with menu and store level tasks related to the new Point of Sale project.Day to Day:-Administer approved menus & prices on all required computer applications including, but not limited to the NCR suite of products: Aloha, NCR Back Office (NBO), Online Ordering Web Admin & Menu Configurator.-Maintain system configuration settings on related computer applications, for all restaurants using Aloha Configuration Center, Command Center, NBO Back Office Manager, and any other tool that there is a developed need for.-Perform customer service relationship management, by responding to inquiries regarding system setup of related topics.-Provide escalation support of all restaurants as relates to POS system, back-office system, online ordering system, and any designated system that a need is developed for, using the designated support desk software.-Provide and maintain documentation regarding system configuration, maintenance processes & schedules, and support plans of related activities.-Provide and maintain related knowledge base articles for designated help desk software.-Provide support for the new Point of Sale project.Compensation:$40 to $60 per HourExact compensation may vary based on several factors, including skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one ofemployment, including options for medical, dental, and vision insurance. Eligibility to enroll inthe 401(k) retirement plan begins after 90 days of employment. Additionally, employees in thisrole will have access to paid sick leave and other paid time off benefits as required under theapplicable law of the worksite location.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less