Job Search Results for help desk

Insight Global is seeking highly skilled IT Support Engineers to provide dedicated, high-touch technical support for Vice Presidents and Directors. This role is focused exclusively on executive-level... More support and is not part of the general help desk. You will ensure seamless technology experiences for leadership, particularly during meetings and daily operations. You?ll work in a Dell environment and support Microsoft Teams, Windows 10/11 troubleshooting, and iOS devices. Collaboration with cloud, security, compliance, and Intune teams is essential. You will partner with Executive Admins to support technical assistance for presentations and conference rooms for leadership meetings and events, in addition to managing VP level laptops, desktops, mobile devices and peripherals.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Onsite IT support tasks: imaging, data wiping, lifecycle activities (repairs, replacements, recovery, disposition).Physical tasks: lifting and installing monitors or computers (not heavy).Handling... More tickets: ~10?15 tickets/day via walk-ins or on-prem support.Inventory and storage management.Limited permissions due to security constraints (cannot perform certain tasks but occasional temporary permissions for setup or data wipeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a proactive, detail-oriented HR Administrative Assistant to support the Human Resources team onsite at our clients HQ in San Diego, CA. This role is pivotal in maintaining smooth HR... More operations, especially during special projects and organizational transitions. The ideal candidate will be a friendly, solution-oriented professional with strong Workday and Excel skills, capable of managing sensitive data and supporting various HR functions.Key Responsibilities:HR Operations & Systems Support?Enter and maintain employee data in Workday, ensuring accuracy and integrity of records.?Assist with onboarding workflows in Workday, including document collection and task tracking.?Support HR team members during out-of-office coverage, ensuring continuity of operations.Temporary Staffing & Reporting?Compile and manage data related to temporary staffing.?Generate weekly/monthly reports and ad hoc analyses using Excel, maintaining spreadsheet formulas and data consistency.?Track and update temporary staff records across departments.Recruitment & Talent Acquisition Support?Post job descriptions to approved staffing agencies and platforms.?Coordinate reference and background checks with external screening vendors.?Maintain documentation and retention protocols for Talent Acquisition.Employee Lifecycle Support?Prepare and distribute exit paperwork for separating employees.?Assist with updating internal profiles and job descriptions for newly acquired companies (M&A support).?Help standardize job descriptions and internal documentation as part of ongoing HR projects.Front Desk & Reception Coverage?Serve as a welcoming presence at the clients HQ front desk, providing coverage as needed.?Answer questions from employees and visitors with professionalism and warmth.Special Projects?Support digital transformation initiatives, including converting physical files into digital records.?Assist with M&A-related updates to employee profiles and organizational documentation.Help Perform Executive Business Review (EBR) is a strategic meeting or presentation conducted by HR and/or program managers to:?Review workforce performance and staffing metrics.?Align HR initiatives with business goals.?Present updates on contingent workforce programs, Statement of Work (SOW) engagements, and talent acquisition trends.?Discuss compliance, cost savings, and operational efficiencies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Overview: In this role, you will serve as a key liaison between Internal teams supporting Fiserv merchants and our warehouse operations teams, ensuring timely resolution of issues while fostering... More strong relationships. The right candidate will be able to combine problem-solving and communication skills to minimize service disruptions and help to enhance merchant satisfaction. This position requires a proactive approach to account management and a commitment to delivering high-quality support within defined SLAs. What You?ll Do: ? Act as a primary point of contact for internal inquiries, ensuring resolution within SLA and maintaining strong client relationships. ? Collaborate with internal operations teams to troubleshoot and resolve merchant issues efficiently. ? Analyze incoming requests to identify root causes and recommend process improvements. ? Communicate clearly and professionally with internal stakeholders. ? Provide timely reporting, follow-up, and escalation of issues to appropriate teams. ? Maintain accurate documentation of internal interactions and resolutions. ?Work in an office environment, primarily at a desk using a computer for data analysis and communication.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global client is seeking 2 NOC Technicians to join their team in the St. Louis, MO area. This person will be responsible for responding and resolving alerts for the company's core... More infrastructure, core monitoring system is PRTG and alerts would be regular capacity alerts like CPU, available memory, drive space, network bandwidth, and service status monitoring. Main responsibilities for these alerts include resolving drive space alerts through adding capacity or running tools like WinDirStat to see what might be consuming the space, troubleshooting CPU and memory alerts, or other server issues that could impacting core systems. Ability to follow runbooks that will be provided to assist with the troubleshooting of systems and escalate any alerts or issues to other team members when needed. This person will respond to alerts for core applications at MOHELA such as public websites, internal websites and internal applications. Critical alerts will be sent out via Pingdom or PagerDuty. Triage of these alerts and following steps through runbooks to resolve and if unable to resolve escalating the alerts to other teams or team members with information on the troubleshooting that was performed. This individual will be working on ServiceNow for ticketing needs as well. This is 2 days onsite 3 remote in Chesterfield, MO.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re looking for a hands-on Controls Engineer who can hit the ground running ? someone who understands how to troubleshoot logic, interpret PLC code, and support a machining-heavy production floor.... More This role is ideal for candidates with foundational PLC experience who are eager to grow with a Fortune 100 company. Troubleshooting & Support (50%)?Respond to carry-over issues from previous shifts or help with maintenance breakdowns ?Diagnose equipment downtime and assist with recovery?Plug into PLCs, read logic, and identify root causes?Collaborate with operators and maintenance to restore functionalityProject Work (50%)?Support corrective action plans and process improvements?Participate in meetings and offline programming tasks?Design drawings and contribute to automation upgrades?Work both on the floor and at your desk depending on project phaseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global?s client is seeking a Tier 1 Technical Support Specialist in Brooklyn, NY. We are seeking a proactive and customer-focused Tier 1 Technical Support Specialist to provide onsite... More technical assistance to approximately 20 end users at our client?s photo printing facility. This role is essential to maintaining smooth operations by resolving hardware and software issues related to Windows-based systems.Key Responsibilities:?Serve as the first point of contact for technical support requests from onsite staff.?Troubleshoot and resolve issues related to Windows desktops, laptops, printers, and peripherals.?Install, configure, and maintain Windows operating systems and standard software applications.?Escalate complex issues to Tier 2/3 support or external vendors as needed.?Maintain accurate records of support requests and resolutions using a ticketing system.?Assist with onboarding new employees by setting up hardware and user accounts.?Perform routine maintenance and updates on systems to ensure optimal performance.?Support network connectivity issues including Wi-Fi and LAN troubleshooting.?Collaborate with the IT team to improve support processes and documentation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an ambitious and energetic self-starter to join our dynamic IT team as a Network Administrator. Under the supervision of the Senior Network Administrator, the Network Administrator... More will be responsible for the daily operation and administration of a data center in a Microsoft Windows Active Directory / Microsoft Office 365 environment. The Network Administrator will be a key support partner and must have strong diagnostic and troubleshooting skills. This position requires hands-on experience with supporting users with application and network connectivity issues. The Network Administrator must have a solid understanding of all networking and operating system concepts, excellent problem-solving skills to diagnose programs, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with work orders. Troubleshoots and maintains Windows Servers in a VMWare environment. Maintains a strong knowledge of basic network fundamentals. Documents processes of all projects to ensure future review and understanding. Collaborates with the broader team to brainstorm and create new systems. Stays educated on the leading edge of administration and support practices. Updates job knowledge by studying state-of-the-art administration tools, techniques and computing equipment, participates in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations. Monitors and maintains network stability and security. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

?Answering franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.?Actively listen, acknowledge, accurately categorize contact... More reasons/experiences, and respond accordingly. ?Keeping up to date on email communications.?Ability to multitask using multiple databases to accurately research and respond to inquiries.?Ensure data/report integrity by continuously understanding use of tools and the business needs for information.?Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Learning & Technology Adoption Specialist (IT Trainer) to join a prestigious international law firm client in NYC. This individual will be a vital member to the firm?s... More learning and technology adoption team, responsible for delivering high-impact technology training, personalized coaching, and ongoing support that helps attorneys and business professionals operate efficiently and confidently in a modern legal environment. The ideal candidate is an excellent communicator with a passion for helping others learn and a strong understanding of emerging technologies, including generative AI tools. This role will be in-office five days a week with some travel required.The day-to-day responsibilities may include:?Core Technology Training & OnboardingoDeliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech toolsoLead structured onboarding for new attorneys and business staff, with customized guidance tailored to each roleoSupport firmwide training initiatives related to new software rollouts or major upgrades?Personalized Coaching & Office HoursoHost ?Tech Office Hours? in-person and remotely, offering 1:1 support and workflow-specific helpoProvide individual coaching for users seeking targeted refreshers or tool-specific assistanceoServe as a trusted guide for professionals adapting to generative AI tools and modern work platforms?Just-in-Time Learning & Content DevelopmentoCreate user-friendly learning content including tip sheets, brief walkthroughs, and video snippetsoMaintain and enhance the firm?s internal learning resource libraryoTailor training materials to highlight practical, real-world use cases ? especially for AI and automation tools?Needs Analysis & CollaborationoTrack training trends and feedback to proactively identify skills gaps or emerging needsoCoordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablementoShare observations and user feedback with internal product and engineering teams?AI & Innovation EnablementoDeliver foundational training on generative AI concepts and best practices for responsible usage in the legal industryoIntroduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practiceoStay current on AI developments and recommend relevant training opportunities or adjustmentsThis is a full-time position that is local to NYC ? in the office 5 days a week with occasional travel to other offices across the US. Compensation $100k-$120k per year annual salary. Exact compensation may vary based on several factors, including skills, level of experience, geographic location, education, and consideration of internal equity. Benefits packages for this role include: comprehensive health and well-being benefits, personal and professional development, career growth opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less