Job Search Results for help desk

Insight Global is looking to bring on a PLM Application Analyst to sit onsite 5x a week in Hartford, CT. This person will be responsible for the administration of Teamcenter Application Rich client,... More active workspace and Teamcenter reporting and analytics. They will also be responsible for performing software releases, system upgrades & patches ad well as troubleshooting any issues in current Teamcenter implementations. In addition, they will respond and resolve Help Desk tickets and provide support for Digital Thread Enterprise Applications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Support Spectrum Enterprise sales professionals by configuring, processing, and expediting order, contract, and quality control activities for complex orders. Ratify complex orders for completeness,... More accuracy and commission eligibility, and provide pre and post-sale monitoring, escalation and resolution support. Subject matter experts with the Enterprise end to end sales and ordering process; provide guidance and help-desk support to sales professionals, Order Operations, Client Services, and Service Delivery personnel to improve order accuracy and accelerate the sales and ordering process. Point of contact working with key stakeholders from partner teams to identify, develop, and initiate resolution plans with defective opportunities throughout all stages of the sales & ordering process.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Help Desk Technician plays a key role in initiating support responses and maintaining ongoing communication with clients. This position requires strong skills in troubleshooting, problem-solving,... More communication, and situational awareness. Most support tasks are performed remotely using specialized software tools, though occasional travel to client sites may be necessary to deliver on-site services.Under the guidance of the Administration team and through regular communication, the Support Technician is responsible for delivering core services and monitoring for managed service clients.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related... More issues, troubleshoot devices (PC, laptops, printers, etc.) and document tasks. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day :We?re looking for a hands-on Oracle Business Analyst with functional expertise in Oracle Fusion Supply Chain modules to support our transition from NAV to Oracle Fusion Cloud. In this... More post-go-live support role, you'll serve as a Tier 2 contact?working directly with business users to resolve issues, troubleshoot process problems, and ensure Oracle is being used to its full potential across our supply chain operations.This role is about understanding how the system works, not how to build it. You won?t be coding or configuring integrations?you?ll be the person people turn to when they need answers and functional insight. Responsibilities: ?Serve as a functional point of contact for Oracle SCM (Inventory, Procurement, Order Management, MRP) issues escalated beyond our internal help desk? Support users across Supply Chain, Manufacturing, and Logistics by helping troubleshoot transactional or process-based system issues? Collaborate with business teams to understand workflows and ensure effective system usage? Partner with IT and our Oracle implementation partner to support business process optimization? Trace issues to root cause (e.g., ?Why didn?t this PO generate??) and guide users through system navigation and resolution? Document common issues, provide internal training, and help teams become more confident using Oracle FusionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

JOB DESCRIPTION:Insight Global is seeking to hire a Vice President of Information Technology that will be integral to the bank?s digital backbone, ensuring critical computing services are not only... More highly reliable for daily business operations, but also strategically evolving to enhance performance, availability, and security. This is a leadership role that demands strong team and technical leadership, hands-on problem solving, disciplined process management, and finesse in collaborating with senior management, IT staff, consultants, and end users. You will directly oversee and guide all IT functions and staff, including systems and applications, network engineering, IT project management, help desk operations, disaster recovery/business continuity planning, and cybersecurity to ensure a cohesive and high-performing technology infrastructure. While this role is a key leadership position in the organization, you will still be responsible for guiding the IT operations and functions from a high level but also being actively involved with technical issues.Key Responsibilities:-Strategic & technical leadership-Operational management & team development-Network design, architecture, and security-Documentation, policies, and standards-Disaster recovery and business continuity-Budget and resource strategy-Strategic initiativesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring for multiple locations across Stuttgart, Germany; Honolulu, HI; Colorado Springs, CO; Vandenberg, CA; Ft. Hood, TX; Tacoma, WA; Ft. Bragg, NC, Virginia Beach, VA, and... More Washington, DC. We are seeking skilled operations and intelligence professionals with experience using advanced data integration platforms to join our team.As a Field Service Representative (FSR) Analyst, you will play a critical role in supporting our client?s mission by enabling the successful adoption and utilization of their technology solutions. This position involves working directly with end users to train, mentor, troubleshoot, and optimize workflows, ensuring seamless integration and adoption of tools into operational environments for various government customers and end users. You?ll collaborate closely with analysts and technical teams to develop new use cases, resolve technical challenges, and provide actionable feedback for system improvements. These roles are highly interactive and require strong communication skills, adaptability, and a customer-first mindset. The ideal candidate will be able to train and mentor both technical and non-technical users. Core Responsibilities?Deliver hands-on and classroom training for analysts and operators?Embed with user teams to understand workflows and identify gaps?Assist in building dashboards and guiding users through data-driven solutions?Respond to Help Desk inquiries and escalate issues as needed?Diagnose and resolve technical issues quickly and effectively?Document activities, issues, and resolutions; support system upgrades?Provide detailed feedback to improve system functionality and user experience ?Stay current on platform capabilities and best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an ambitious and energetic self-starter to join our dynamic IT team as a Network Administrator. Under the supervision of the Senior Network Administrator, the Network Administrator... More will be responsible for the daily operation and administration of a data center in a Microsoft Windows Active Directory / Microsoft Office 365 environment. The Network Administrator will be a key support partner and must have strong diagnostic and troubleshooting skills. This position requires hands-on experience with supporting users with application and network connectivity issues. The Network Administrator must have a solid understanding of all networking and operating system concepts, excellent problem-solving skills to diagnose programs, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with work orders. Troubleshoots and maintains Windows Servers in a VMWare environment. Maintains a strong knowledge of basic network fundamentals. Documents processes of all projects to ensure future review and understanding. Collaborates with the broader team to brainstorm and create new systems. Stays educated on the leading edge of administration and support practices. Updates job knowledge by studying state-of-the-art administration tools, techniques and computing equipment, participates in educational opportunities, reads professional publications, maintains personal networks, and participates in professional organizations. Monitors and maintains network stability and security. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day:This is a hands-on technical role supporting a secure, high-performing IT infrastructure for a 24/7 manufacturing operation. The Systems Administrator will: Responsibilities:Manage... More servers, applications, and network services to ensure uptimeDeploy, monitor, update, and troubleshoot Hyper-V virtual servers and business-critical applicationsAdminister Active Directory, Entra ID, Group Policies, RDS, Intune, and Microsoft 365 toolsAssist with DHCP, DNS, wireless access points, switching, and firewall tasksMonitor infrastructure health and respond to alertsApply patches and updates to prevent security incidentsMonitor system activity for threats and assist with incident responseSupport backup, restore, and disaster recovery planning/testingAct as SME for key business applications (Korber One/HighJump, Salesforce, Power Apps)Provide Tier III escalation support and participate in after-hours on-call rotationCollaborate with junior team members on troubleshooting and projectsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day Insight Global is looking for a Plant IT Engineer to join the team at an automotive customer located in Metro Detroit. This team is responsible for providing technical support for both... More hardware and software within the company's manufacturing plant on a 5x24 basis. As the Plant IT Engineer you will be implementing, maintaining and troubleshooting IT applications in the plant to ensure maximum contribution to productivity, quality and responsiveness. The Plant IT Engineer also facilitates the implementation of IT enablers in the plant to support the company's process efforts in terms of flexible and lean manufacturing, error proofing and manufacturing execution systems. You'll provide technical support for both IT applications and infrastructure while also focusing on the integration and long term maintenance of the production scheduling execution systems in an assembly setting. This position provides an excellent opportunity both to apply IT skills to manufacturing, and to acquire manufacturing experience that will enhance long-term career potential. This individual must be able to work flexible hours to support a multi-shift operation and requires a rotating schedule- may include days, nights and/or weekends. Compensation: $35/hr to $43/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less