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May 19, 2025

San Antonio, TX

|

Business Analyst (BA)

|

Perm

|

$90k - $100k (estimate)

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Responsible for the behavioral, conversion/task flow completion and adoption analysis for all digital properties, with a focus on the public site, account opening, mobile and online banking.... Continually monitors the properties and their instrumentation to ensure the data is being collected and is consistent with the established tracking standards and strategy.Translates data into insights and recommendations for user experience enhancements, content creation, and other performance improvements. Must have strong communication skills and an ability to document findings, draw conclusions from disparate data and present relevant and concise results to peers and senior management. Develop and maintain reporting and dashboards across different platforms such as Adobe Analytics and PowerBI. Assist senior analytics team members in developing and executing KPIs and strategy. Create data visualization and dashboarding deliverablesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 02, 2025

Hunter Mill, VA

|

Data Warehousing

|

Contract

|

$38 - $48 (hourly estimate)

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-The Data Encryption Analyst is responsible for implementing a cryptographic inventory process that includes collecting cryptographic configuration settings from network(s) and applications to... identify the use of weak settings, engage respective asset owners, follow-up and track configuration updates.-The Data Encryption Analyst is also responsible for gathering requests for guidance from application teams and working with a cross functional subject matter expert (SMEs) to identify possible solutions and provide guidance.-The person preferably has hands-on experience in configuring TLS, including tasks like obtaining a certificate from a trusted CA, installing it on the system, defining cipher suites, and ensuring proper TLS handshake.-Prior experience with encryption key management, including implementing policies, monitoring compliance, and ensuring secure handling of cryptographic materials, is preferred.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 05, 2025

Lincolnshire, IL

|

Laboratory Technician

|

Contract-to-perm

|

$30 - $38 (hourly estimate)

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Insight Global is seeking a Sr. Analyst (Chromatography) to join one of our testing and inspection clients in Lincolnshire, Illinois. This position will be focused on Liquid Chromatography Mass... Spectrometry (LCMS) and is responsible for performing method development, validation, and routine analysis for Nitrosamine impurities in drug product test samples. The ideal candidate will have over 5 years of experience with these analyses as well as exposure to analytical tools such as Sciex Triple Quad Mass Spec (with Analyst software), Xcalibur, or Thermo Watson LIMS. This is a 6 month contract to hire opportunity and requires to be on site 5 days a week.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Dec 09, 2024

Austin, TX

|

Treasury

|

Contract

|

$28 - $35 (hourly estimate)

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Insight Global is looking for a Cash Management Treasury Analyst to join a global leader in the FinTech industry. This candidate will be joining a team that has a heavy presence in Austin, Texas with... some global team members/leaders as well. They will support different business functions such as products and partner companies. Daily responsibilities include:-Support cash management activities-Review, opening and closing balances, inflows and outflows, and decipher whether funding or defunding is neededPerform daily administration to bank accounts, investments, and debt obligationsReconciling accountsVerify bank statements, payouts, flows, and forecastType: 14-month contractPay: $30-$34/hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Feb 06, 2025

Richmond, VA

|

Business Analysis

|

Contract,Perm Possible

|

$28 - $35 (hourly estimate)

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We are seeking a Data Analyst with experience in call center operations to help drive performance improvements by analyzing call center data, identifying trends, and delivering actionable insights.... This role will involve evaluating key performance metrics, generating reports, and working closely with call center teams to optimize customer service operations. You will be responsible for providing data-driven recommendations to enhance efficiency, customer satisfaction, and agent performance. Pay rate: $27-$32We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 04, 2025

San Diego, CA

|

Business Analyst (BA)

|

Contract-to-perm

|

$43 - $54 (hourly estimate)

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A university is seeking a BSA to join a large projectWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an... equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 05, 2025

San Diego, CA

|

Business Analyst (BA)

|

Perm

|

$130k - $133k (estimate)

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As a Business Systems Analyst focused on AI, you will serve as a strategic liaison between business stakeholders and technical teams to drive the discovery, design, and implementation of AI/ML... solutions. You will identify high-impact opportunities such as Prior Authorization Automation, Fraud/Waste/Abuse Detection, and Drug Recommendation systems, translating business needs into actionable AI/ML requirements. Your role will involve defining data pipelines, ensuring regulatory compliance, and supporting model governance through bias detection, explainability, and performance monitoring. You will collaborate cross-functionally to develop ROI analyses, lead user acceptance testing (UAT), and manage change initiatives to ensure successful AI adoption. Additionally, you will support the full AI/ML lifecycle, from documenting use cases to monitoring production models and optimizing human-in-the-loop workflows.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 29, 2025

Richmond, VA

|

QA

|

Contract

|

$26 - $33 (hourly estimate)

{"JobID":417813,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-77.4398181818182,"Longitude":37.5511818181818,"Distance":null},"State":"Virginia","Zip":"23219","ReferenceID":"RIC-785400","PostedDate":"\/Date(1748517249000)\/","Description":"Insight Global is seeking a QA Analyst so support a call center. Conduct quality assurance evaluations on customer phone calls, web queries, billing transactions, and connection fee transactions. Perform quality assessments on processed transactions within the Customer Information System (CIS) to ensure compliance with policies and procedures. Analyze trends and quality monitoring data to identify skill gaps and training needs. Assist with onboarding and conduct refresher training for staff, developing coaching materials and feedback based on QA evaluations. Evaluate training effectiveness using metrics such as test scores, error ratios, and employee feedback. Update training documentation and reference materials in line with procedural and policy changes. Serve as a subject matter expert (SME) for internal systems and processes, including phone systems (e.g., Cisco ), IVR, and other customer service tools. Collaborate with other Business Division workgroups to validate and improve customer service processes. Identify and promote best practices to support continuous improvement and consistent quality results. Pay rate up to $33hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"QA Analyst","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Minimum of 5 years of operational experience, preferably within a call center or high-volume customer service environment.At least 3 years of experience performing quality assessments and delivering structured performance feedback.Over 5 years of telephony experience, with preference for familiarity with Cisco, Webex, and Calabrio Quality Monitoring.","Skills":"","Industry":"QA","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":33.0000,"SalaryLow":26.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a QA Analyst so support a call center. Conduct quality assurance evaluations on customer phone calls, web queries, billing transactions, and connection fee transactions.... Perform quality assessments on processed transactions within the Customer Information System (CIS) to ensure compliance with policies and procedures. Analyze trends and quality monitoring data to identify skill gaps and training needs. Assist with onboarding and conduct refresher training for staff, developing coaching materials and feedback based on QA evaluations. Evaluate training effectiveness using metrics such as test scores, error ratios, and employee feedback. Update training documentation and reference materials in line with procedural and policy changes. Serve as a subject matter expert (SME) for internal systems and processes, including phone systems (e.g., Cisco ), IVR, and other customer service tools. Collaborate with other Business Division workgroups to validate and improve customer service processes. Identify and promote best practices to support continuous improvement and consistent quality results. Pay rate up to $33hr.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 19, 2025

Newark, NJ

|

Business Analyst (BA)

|

Contract-to-perm

|

$54 - $68 (hourly estimate)

{"JobID":416535,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-74.1570454545455,"Longitude":40.7410363636364,"Distance":null},"State":"New Jersey","Zip":"07102","ReferenceID":"NNJ-783447","PostedDate":"\/Date(1747664166000)\/","Description":"- Background in software development or scripting for automation- Previous experience in the financial services industry Success Metrics- MTTA: Mean time to acknowledge- MTTR: Mean time to resolve- Stakeholder satisfaction with incident communication- Knowledge base usage rate and coverage- Number of issues handed over to L1/L2, EMKT teams- Measure # of system identified vs user reported alerts and trends over time- Enhancements and alerts requested- Minimize # of user reported incidents- Measure incidents resolved with L1/L2 without app support team- Reduction in resolution times due to documented processesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Technical Business Analyst","City":"Newark","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Oversee the triage, investigation and resolution of production issues, ensuring timely communication and status updates- Manage incident response efforts, including documentation and root cause analysis and post-incident reviews to identify preventative actions- Establish clear escalation protocols and ensure adherence to serve level agreements (SLAs)- Coordinate resolution and follow ups with dependencies outside immediate team- Coordinate KTs between development teams and L1/L2 triage to establish runbooks and knowledge base Team Leadership and Coordination:- Coordinate with development, QA, and infrastructure teams to ensure seamless issue resolution and knowledge sharing- Foster a strong ownership mindset within the team, ensuring accountability for system health and stability Monitoring and Alerting- Define and maintain effective monitoring solutions in partnership with development teams to proactively identify and address potential issues","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":68.0000,"SalaryLow":54.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

- Background in software development or scripting for automation- Previous experience in the financial services industry Success Metrics- MTTA: Mean time to acknowledge- MTTR: Mean time to resolve-... Stakeholder satisfaction with incident communication- Knowledge base usage rate and coverage- Number of issues handed over to L1/L2, EMKT teams- Measure # of system identified vs user reported alerts and trends over time- Enhancements and alerts requested- Minimize # of user reported incidents- Measure incidents resolved with L1/L2 without app support team- Reduction in resolution times due to documented processesWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 04, 2025

Toronto, ON

|

Business Analyst (BA)

|

Contract

|

$64 - $80 (hourly estimate)

{"JobID":418672,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":0,"Longitude":0,"Distance":null},"State":"Ontario","Zip":null,"ReferenceID":"TOR-786549","PostedDate":"\/Date(1749046547000)\/","Description":"Insight Global is seeking a Lead Business Analyst with expertise in Salesforce Financial Services Cloud (FSC) and industry experience in Wealth Management. This role is critical to driving the success of multiple large projects in the Wealth Management space. The successful candidate should have the confidence to work closely with stakeholders to map business requirements for Salesforce FSC solutions, ensuring effective integration and data management. The role will involve working closely with team members and stakeholders to add value and drive successful outcomes in technology modernization projects.Key Responsibilities:- Elicit and document business requirements in order to construct personas, identify user profiles, and align to user stories or compose a record/client in Salesforce. - Map data and databases within the Salesforce ecosystem, ensuring seamless integration and effective data management.- Collaborate with cross-functional teams, including sales, product, analysts, legal, and PR, to deliver accurate positioning and storytelling of products and solutions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Lead Business System Analyst (Salesforce FSC)","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- 8+ years of experience as a Business Analyst or Business Systems Analyst with expertise implementing Salesforce solutions, in Wealth Management domain.- Must have in-depth knowledge of Salesforce FSC and ability to gather requirements and support Wealth modernization projects.- Proficiency in Agile project management tools (Confluence, JIRA) and advanced MS Office Suite (Excel, PowerPoint, Outlook, Word, Power BI).- Excellent written and verbal communication skills for productive discussions collaborative, requirements gathering, and problem solving.- Salesforce certifications and hands on experience in large scale Salesforce modernization projects.","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":80.0000,"SalaryLow":64.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Lead Business Analyst with expertise in Salesforce Financial Services Cloud (FSC) and industry experience in Wealth Management. This role is critical to driving the... success of multiple large projects in the Wealth Management space. The successful candidate should have the confidence to work closely with stakeholders to map business requirements for Salesforce FSC solutions, ensuring effective integration and data management. The role will involve working closely with team members and stakeholders to add value and drive successful outcomes in technology modernization projects.Key Responsibilities:- Elicit and document business requirements in order to construct personas, identify user profiles, and align to user stories or compose a record/client in Salesforce. - Map data and databases within the Salesforce ecosystem, ensuring seamless integration and effective data management.- Collaborate with cross-functional teams, including sales, product, analysts, legal, and PR, to deliver accurate positioning and storytelling of products and solutions.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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