Job Search Results for customer service remote

Remote Lead Cobol Developer - 2141

Insight Global is seeking a Remote Lead Cobol Developer who has extensive experience hands on in the code and working closely with outside vendors. Responsibilities include: Implement new features... More while maintaining overall quality of software. Contribute to a culture of learning by documenting and sharing technical knowledge as a developer on an agile squad. Participate in developer communities of practice by following best practices, participating in code reviews, and sharing knowledge. Remain current on relevant technology trends. Participate in researching and resolving customer issues. Other duties as assigned. Knowledge of object-oriented design and development experience with one or more of the following programing languages: Cobol, SAS, other open-system languages. Familiarity with relational databases and SQL. Experience with any of the following, a plus: Snowflake environment tools like Elevate, Switchboard, DBT; ETL; file movement using sFTP. Understanding of basic networking and firewall concepts. Experience with version control solutions, preferably Git/GitHub. Understanding of the full software development lifecycle. Familiarity with security best practices for software development. Strong analysis and problem-solving skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst - Night Shift

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Machine Learning Engineer

Insight Global is looking for a Machine Learning Engineer to help lead the design, development, and deployment of scalable machine learning models that power business decisions across this company?s... More enterprise. This role combines technical depth in ML/AI with a strong understanding of business domains such as Sales, Service, Finance, Order Fulfillment, and Supply Chain. You will collaborate closely with Data Scientists, Data Engineers, and business partners to build production-ready solutions that drive measurable impact.Responsibilities:Machine Learning Development & Deployment-Design and implement supervised and unsupervised models for predictive analytics, including churn prediction, demand forecasting, renewal risk scoring, and cross-sell/upsell opportunity identification.-Translate business problems into ML frameworks and production solutions that improve efficiency, revenue, or customer experience.-Build, optimize, and maintain ML pipelines using tools such as MLflow, Airflow, or Kubeflow.Cross-Functional ML Use Cases-Partner with teams across Sales (e.g., lead scoring, next-best action), Customer Service (e.g., case deflection, sentiment analysis), Finance (e.g., revenue forecasting, fraud detection), Supply Chain (e.g., inventory optimization, ETA prediction), and Order Fulfillment (e.g., delivery risk modeling) to define impactful ML use cases.-Develop domain-specific models and continuously improve them using feedback loops and real-world performance data.Model Governance and MLOps-Ensure robust model monitoring, versioning, and retraining strategies to keep models reliable in dynamic environments.-Work closely with DevOps and Data Engineering teams to automate deployment, CI/CD workflows, and cloud-native ML infrastructure (AWS/GCP/Azure).Data Engineering and Feature Architecture-Collaborate with data engineers to define feature stores, data quality checks, and model-ready datasets on platforms like Snowflake or Databricks.-Perform feature selection, transformation, and engineering aligned with each domain?s business logic.Communication & Stakeholder Collaboration-Present technical insights and model results to business and executive stakeholders in a clear, actionable format.-Work with Product Owners and Program Managers to scope, prioritize, and plan delivery of ML projects.This will be a contract to hire opportunity, with the ability to sit remotely anywhere in the US.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Billing Expert

We are seeking an experienced Billing Expert to support insurance billing operations on a temporary basis. This role will focus on the accurate and timely collection of insurance premiums for... More homeowners and renters? insurance policies. The ideal candidate brings deep hands on billing experience, preferably within the insurance industry, and is comfortable working closely with offshore resources to ensure billing accuracy, compliance, and customer satisfaction.Key Responsibilities?Manage and oversee the end to end billing process for homeowners and renters? insurance premiums?Monitor and reconcile premium payments collected across billing cycles?Maintain accurate customer account balances and billing records?Coordinate with offshore billing teams to ensure timely and accurate processing?Identify and follow up on overdue accounts and issue cancellation or non payment notices as required?Process and manage the return of over payments and credits?Resolve billing discrepancies and customer account issues efficiently?Ensure billing activities comply with internal standards and applicable insurance regulations?Provide guidance, oversight, and quality checks for offshore billing operationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Data Engineer

Insight Global is seeking a Data Engineer to join our actuarial consultant customer 100% remotely. In this position as a Data Engineer of our client?s Data Platform, you will be responsible for... More designing and implementing robust Data Platform solutions that meet business objectives while ensuring compliance with industry-leading data privacy standards. You will collaborate closely with cross-functional agile teams to drive data architecture decisions, implement best practices, and contribute to the success of our client?s projects. Responsibilities include: ?Data Platform: Creation of a Databricks Data Warehouse(s) and Lakehouse solutions for a healthcare data focused enterprise. oData Governance: Configuring and maintaining unity catalog to enable enterprise data lineage and data quality oData Security: Building out Data Security protocols and best practices including the management of identified and de-identified (PHI/PII) solutionsoExternal Data Products: Building data solutions for clients while upholding the best standards for reliability, quality, and performanceoETL: Building solutions within Delta Live Tables and automation of transformationsoMedallion Architecture: Building out performant enterprise-level medallion architecture(s) oStreaming and Batch Processing: Building fit-for-purpose near real-time streaming and batch solutions oLarge Data Management: Building out performant and efficient enterprise solutions for internal and external users for both structured and unstructured healthcare dataoPlatform Engineering: Building out Infrastructure as Code using Terraform and Asset BundlesoCosts: Working with the business to build cost effective and cost transparent Data solutions?Pipeline/ETL Management: You will help architect, build, and maintain robust and scalable data pipelines, monitoring, and optimizing performanceoExperience working with Migration tools i.e., AWS DMS, AWS Glue, Fivetran, integrate.iooIdentify and implement improvements to enhance data processing efficiencyoExperience with building out effective pipeline monitoring solutionsoBuild the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, Delta Live Tables, Python, Scala, and cloud-based ?big data? technologies.?Data Modeling: Lead design, implementation, and maintenance of standards based (FHIR, OMOP, etc.) and efficient data models for both structured and unstructured dataoAssemble large, complex data sets that meet functional and non-functional business requirementsoDevelop and maintain data models, ensuring they align with business objectives and data privacy regulations?Collaboration: Partner internally with key stakeholders to ensure we are providing meaningful, functional, and valuable dataoEffectively work with Data, Development, Analysts, Data Science, and Business team members to gather requirements, propose, and build solutions. oCommunicate complex technical concepts to non-technical stakeholders and provide guidance on best practices.oEnsure that technology execution aligns with business strategy and provides efficient, secure solutions and systems?Processes and Tools: Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.oBuild analytics tools that utilize the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.oCreate data tools for clinical, analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote ServiceNow Developer

Insight Global is seeking a skilled ServiceNow Developer or Configuration Specialist to support ServiceNow IRM and TPRM configuration. This role will focus on administering and configuring ServiceNow... More Integrated Risk Management (IRM) and Third Party Risk Management (TPRM) modules to meet stakeholder needs, while ensuring internal platform configuration standards are met. This effort is supporting a major ServiceNow migration from Archer, so any prior experience of that kind is helpful. Compensation: $50-60/hourExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Sr. Data Engineer

Insight Global is seeking a Sr. Data Engineer to join our actuarial consultant customer 100% remotely. In this position as a Sr. Data Engineer of our client?s Data Platform, you will be responsible... More for designing and implementing robust Data Platform solutions that meet business objectives while ensuring compliance with industry-leading data privacy standards. You will collaborate closely with cross-functional agile teams to drive data architecture decisions, implement best practices, and contribute to the success of our client?s projects. Responsibilities include: ?Data Platform: Creation of a Databricks Data Warehouse(s) and Lakehouse solutions for a healthcare data focused enterprise. oData Governance: Configuring and maintaining unity catalog to enable enterprise data lineage and data quality oData Security: Building out Data Security protocols and best practices including the management of identified and de-identified (PHI/PII) solutionsoExternal Data Products: Building data solutions for clients while upholding the best standards for reliability, quality, and performanceoETL: Building solutions within Delta Live Tables and automation of transformationsoMedallion Architecture: Building out performant enterprise-level medallion architecture(s) oStreaming and Batch Processing: Building fit-for-purpose near real-time streaming and batch solutions oLarge Data Management: Building out performant and efficient enterprise solutions for internal and external users for both structured and unstructured healthcare dataoPlatform Engineering: Building out Infrastructure as Code using Terraform and Asset BundlesoCosts: Working with the business to build cost effective and cost transparent Data solutions?Pipeline/ETL Management: You will help architect, build, and maintain robust and scalable data pipelines, monitoring, and optimizing performanceoExperience working with Migration tools i.e., AWS DMS, AWS Glue, Fivetran, integrate.iooIdentify and implement improvements to enhance data processing efficiencyoExperience with building out effective pipeline monitoring solutionsoBuild the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, Delta Live Tables, Python, Scala, and cloud-based ?big data? technologies.?Data Modeling: Lead design, implementation, and maintenance of standards based (FHIR, OMOP, etc.) and efficient data models for both structured and unstructured dataoAssemble large, complex data sets that meet functional and non-functional business requirementsoDevelop and maintain data models, ensuring they align with business objectives and data privacy regulations?Collaboration: Partner internally with key stakeholders to ensure we are providing meaningful, functional, and valuable dataoEffectively work with Data, Development, Analysts, Data Science, and Business team members to gather requirements, propose, and build solutions. oCommunicate complex technical concepts to non-technical stakeholders and provide guidance on best practices.oEnsure that technology execution aligns with business strategy and provides efficient, secure solutions and systems?Processes and Tools: Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.oBuild analytics tools that utilize the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.oCreate data tools for clinical, analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IVR Platform Designer - Remote

Day- to-Day:One of our healthcare clients in hiring a highly analytical and technically skilled IVR & Contact Center Platform Designer to join their Contact Center Operations team. This role is ideal... More for someone who thrives at the intersection of technology, operations, and customer experience. The designer will own the creation and optimization of IVR flows, outbound dialing strategies, platform configuration, and interaction analytics?ultimately ensuring members have a seamless, efficient, and compliant experience. This is a great opportunity for a candidate who enjoys solving complex routing challenges, improving operational performance, and bringing clarity to technical processes through strong documentation. Ideal candidate looking for $45-55/hrResponsibilities:Design, build, and optimize IVR call flows across multiple business areas (Portfolio, Conversion, Member Experience, Hybrid).Create and maintain clear, well-documented IVR flowcharts that make routing logic easy for stakeholders to understand.Manage outbound dialers and campaigns, ensuring alignment with business priorities, compliance rules, and operational capacity.Maintain platform configuration including roles, permissions, routing attributes, teams, hours of operation (HOO), and do-not-call (DNC) settings.Monitor and analyze interaction analytics to identify trends, performance gaps, and opportunities to improve both IVR and agent-assisted experiences.Produce ad hoc reports to support leadership requests and operational decision-making.Develop and maintain documentation for IVR logic, platform configuration, reporting workflows, and operational standards.Partner with Operations, Technology, and Compliance to ensure contact center platforms support business goals and regulatory requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Amazon Connect Engineer

We are seeking a mid-level Amazon Connect Solutions Engineer who combines hands-on development experience with strong requirements ownership and business judgment. This role is designed for a... More technologist who can sit between architecture and execution?owning intake, translating business needs into technical solutions, and actively contributing across delivery, testing, and operations.This is a high-business-critical role. The hire will directly impact delivery velocity, solution quality, and the organization?s ability to run two major Amazon Connect initiatives in parallel.Why This Role ExistsThe current team includes highly specialized engineers and senior architects but lacks a mid-level engineer who can think end-to-end?from business problem to technical implementation. This role fills that gap by pairing real development exposure with strong functional and stakeholder-facing capability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE (Kentucky)- Tax Analyst

A client is seeking an entry level Tax Analyst for a contract position that can sit remotely in Kentucky. This individual will join the Tax and Credit team within the organization and assist with... More migration efforts to a new tax software. The client is moving from SAP 4hana to Vertex O Series and needs assistance with the manual migration process of moving customer exemptions into the new system. The client is looking for a candidate who is highly organized, detail oriented with strong Excel skills. This project also is aiming to be completed by November.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less