Job Search Results for call center

In this fast-paced position, you will respond to calls from members and prospective members, answering questions regarding purchasing or changing health plan coverage for individuals and... More families/Medicare, and helping them choose which insurance plan is right for them. You will be both taking inbound calls and making outbound calls using a headset. As a consultative sales representative, you will be expected to identify health coverage needs, present and sell appropriate plan options, and actively enroll prospective members. You'll take 20-30 unscripted calls a day during open enrollment, sometimes up to 45 minutes each. Your role is to find out what is important to the consumer ("Why are you calling? What's wrong with your current coverage?" "Here is what doctor would be in network, a quote of how much it'd be").? Assist with incoming prospective member calls regarding Medicare or Individual Commercial Products? Determine coverage needs in a prompt, professional and customer friendly manner.? Proactively recommend appropriate health plan coverage options and create coverage proposals.? Follow up by phone with potential applicants to answer additional questions.? Follow HealthPartners? procedures for documenting conversations and tracking contacts in CRM system.? Comply with all Centers for Medicare and Medicaid Services (CMS), State of Minnesota, and departmental policies and procedures.? Meets and exceeds specified sales goals for Medicare and/or individual product new member sales.? Meet benchmarks for call metrics (number of calls answered, average call time, etc.)Schedule adherence.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Assistant Maintenance Manager supports maintenance operations, within one of the world?s largest distribution center networks. This role partners closely with technicians, site leadership, and... More clients to ensure equipment reliability, safety compliance, and continuous operational improvement.The AMM plays a hands-on leadership role by prioritizing work orders, leading shift handoffs and briefings, conducting facility inspections, and supporting preventive and corrective maintenance programs. High performers gain strong visibility and clear advancement paths into Senior Maintenance Manager and regional leadership roles.This is an on call 24/7 based role aligned with technician schedules and supports a highly automated, fast-paced distribution environment.Compensation: $115k-$125K per year +10% bonus. Benefit packages for this role include: comprehensive medical, dental, and vision coverage, 401(k) with immediate vesting, generous PTO and holidays, and paid parental leave and wellness programs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This person will support day-to-day operations inside a 24x7 mission-critical data center facility, helping keep critical systems and services online for customers and end users. Responsibilities... More will include installing, racking, maintaining, troubleshooting, and decommissioning servers, network devices, and storage equipment. They will also support copper/fiber cabling work, including Cat6/Cat6a termination and testing, monitor/report environmental conditions, work through tickets, and interact with customers, vendors, and internal teams as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Unified Communications Sr Engineer ? Cloud provides technical leadership, architectural direction, and end-to-end ownership of global cloud-based Unified Communications and Contact Center... More platforms. This role is responsible for the strategy, design, migration, operational reliability, and continuous improvement of UCaaS and CCaaS services, with a primary focus on Webex Calling and Cloud Contact Center. This position serves as a senior technical authority across cloud migration initiatives, hybrid architectures, PSTN/SBC integrations, and global service delivery. The role partners closely with IT leadership, security, network teams, managed service providers, and business stakeholders to ensure scalable, secure, and resilient communications services that support global operations.Position Responsibilities may include, but not limited to:?Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center?Lead the architecture, design, and execution of large-scale cloud migrations, transitioning from on premise Cisco UC (CUCM, Unity, UCCX/UCCE) to cloud-based solutions?Design, implement, and maintain SIP gateways, Cisco CUBE SBCs, PSTN integrations, and E911 services (Cisco Emergency Responder, RedSky, Intrado)?Define and enforce enterprise standards, reference architectures, and best practices for cloud, hybrid calling, SBCs, and carrier connectivity?Develop and maintain architecture diagrams, migration plans, risk assessments, runbooks, and operational documentation?Provide technical leadership and mentorship to engineers, acting as an escalation point and subject-matter expert?Lead contact center architecture and integrations, including IVR, ACD, WFM, CRM integrations, analytics, and reporting?Support AV and video collaboration integrations aligned with enterprise UC platforms?Provide end-to-end technical ownership and accountability for enterprise UCaaS and CCaaS platforms, including Webex Calling and Webex Contact Center?Own global call routing, resiliency, failover, DR, and capacity planning for voice and contact center environments?Other projects or duties as assigned.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Assistant Maintenance Manager supports maintenance operations, within one of the world?s largest distribution center networks. This role partners closely with technicians, site leadership, and... More clients to ensure equipment reliability, safety compliance, and continuous operational improvement.The AMM plays a hands-on leadership role by prioritizing work orders, leading shift handoffs and briefings, conducting facility inspections, and supporting preventive and corrective maintenance programs. High performers gain strong visibility and clear advancement paths into Senior Maintenance Manager and regional leadership roles.This is an on call 24/7 based role aligned with technician schedules and supports a highly automated, fast-paced distribution environment.Compensation: $115k per year. Benefit packages for this role include: comprehensive medical, dental, and vision coverage, 401(k) with immediate vesting, generous PTO and holidays, and paid parental leave and wellness programs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Assistant Maintenance Manager supports maintenance operations, within one of the world?s largest distribution center networks. This role partners closely with technicians, site leadership, and... More clients to ensure equipment reliability, safety compliance, and continuous operational improvement.The AMM plays a hands-on leadership role by prioritizing work orders, leading shift handoffs and briefings, conducting facility inspections, and supporting preventive and corrective maintenance programs. High performers gain strong visibility and clear advancement paths into Senior Maintenance Manager and regional leadership roles.This is an on call 24/7 based role aligned with technician schedules and supports a highly automated, fast-paced distribution environment.Compensation: $101k per year. Benefit packages for this role include: comprehensive medical, dental, and vision coverage, 401(k) with immediate vesting, generous PTO and holidays, and paid parental leave and wellness programs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring for a Systems Administrator with Physical Security experience (video/access control) to provide technical support for physical security infrastructures and projects. This... More person will support several physical security projects and daily general Cooperate and Regulatory operational support of the different environments.The ideal candidate will be capable of quickly integrating into an established team and independently supporting complex Windows environments, Avigilon Access Control systems (Unity Access 7), Avigilon Video management Systems, and a variation of switches and appliances while maintaining the standards required for critical infrastructure operations.Responsibilities Include:-Administer, support and deploy Video and Access control equipment-Evaluate, test, and deploy operating system and application patches.-Administer and troubleshoot Microsoft Active Directory.-Perform advanced technical troubleshooting across server, application, and infrastructure components.-Support and troubleshoot the following enterprise security and infrastructure platforms:-Symantec Endpoint Protection / Malware Prevention-Veeam Backup & Replication and Backup Exec-Tripwire Log Center-Avigilon Unity AccessAvigilon Video Management Systems-AMAG Symmetry Access Control Systems-Develop, configure, and deploy Veeam Backup Solution and Truenas NAS solution-Assist with system monitoring, incident response, root cause analysis, and problem resolution.-Develop, maintain, and update technical documentation, procedures, and operational records.-Work closely with internal technical staff, vendors, and project teams to support infrastructure.On-Call Support-This position is mission essential and participates in a rotating 24x7x365 on-call support schedule supporting mission-critical Operational Technology and security infrastructure. Candidates should be comfortable responding to after-hours incidents and working in a highly available production environment. May require extended onsite support during emergency operations (e.g. hurricane, ice storms, etc.)The compensation for this position ranges from $80,000-120,000 depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global Health is looking for an experienced Trauma OR Nurse for one of our large Level 1 Trauma Center clients in the Cincinnati, OH area! The Medical Center is opening brand new facility and... More adding 8 new operating rooms. This Trauma OR Nurse will be responsible forproviding high-level emergency care to patients suffering from serious and life-threatening injuries and illnesses and must be able to handle demanding and complex problems while also remain calm in stressful situations. The Trauma OR nurse will be responsible for performing the initial assessment of critically injured or ill patients and will assist in a wide array of emergent medical procedures. Shifts: * 10 hour shifts * Flex shifts available - can be flexed to an off shift (evening or night) up to 3 weeks out of a 6 week schedule but no more than that AND will not be scheduled various shifts within the same week (If given an off shift, that will be the shift worked that entire week) * Call Requirements: 8 hours per week, scheduled directly before or after staff shift typically in 4 hour blocks Not given call on off days PAY RATE:Local: 40-50/hrTravel: $2500 weekly take homeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global's client is family owned and operated business of self storage units. They are seeking an inside sales representative to sit full time onsite at their main call center in South Bend,... More IN.Primary Responsibilities:? Lead Conversion: Primary daily responsibilities include converting incoming sales calls into rented units, managing and following up on tenant inquiries and reservations, and helping prospective customers identify the storage solution that best meets their needs.? Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and building strong rapport with customers.Secondary Responsibilities:? Administrative Tasks: Handle administrative duties as needed, including account research, maintenance task creation, inventory reconciliation, delinquent collection calls, and processing payments.? Company Meetings: Participate in company meetings and training sessions to stay updated on company policies, procedures, and industry trends.? Software Proficiency: Utilize management and office software effectively to streamline daily tasks and improve efficiency.Hours:? During Training: 10:00 AM ? 5:00 PM, Monday through Friday.? After Training: 10:00 AM ? 6:00 PM, Monday through Friday.Weekend Requirements:? Required to be on call for one weekend a month, which includes bringing the work laptop home and answering calls from home.? Required to work a maximum of two Saturdays a month from 8:30 AM ? 3:00 PM.? If you?re on call the same weekend as your Saturday shift, your hours will be from 9:00 AM ? 2:00 PM.? The week following an on-call weekend, you may take one unpaid day off.? The week following a Saturday shift, you may take a half day or full day off, unpaid.? These items do not stackWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Responsibilities:? Serve as the day-to-day contact for assigned client accounts, providing timely and professional support.? Manage and monitor client reporting schedules, deliverables, and... More operational processes.? Analyze reports, account data, and exception reporting to identify trends, issues, and opportunities for improvement.? Ensure the accuracy and quality of client-facing documentation and reporting.? Coordinate with internal departments including Operations, IT, Finance, Audit, and other business units to support client initiatives and resolve issues.? Communicate process updates, system enhancements, and operational changes to stakeholders.? Track and escalate client concerns, risks, or service issues as needed.? Support special projects and client-driven initiatives.? Review operational workflows and account inventories to ensure alignment with client objectives.? Manage exception reports and ensure timely resolution of outstanding items.? Maintain detailed documentation of processes, client requirements, and business procedures.Assist with inbound client support call center and operational coverage as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less