Job Search Results for call center

Position: Systems Operations Engineer IIOpenings: 1Salary: $106,000 ? $118,000kLocation: 2041 Georgia Ave NW, Washington, DC 20060Schedule:? Core hours: 8:00 AM ? 5:00 PM? Hybrid ? 2 days onsite / 3... More days remote? On call as hospital operates 24/7Interview Process:? Round 1: Virtual technical interview with 3 team members -1 hour? Final Round: Virtual interview with Sr. Director of Enterprise Dev Ops - 1 hour? Interview Blocks: Monday-Friday 11am-2pm Key Pain Points at Howard University Hospital? Legacy infrastructure with many outdated systems? Manual processes everywhere ? goal is automation via scripting? Patch management is a major issue? No formal patching tool in place today? Monitoring is immature and still being learned? Bad habits baked into systems over time Overview: Insight Global is seeking a Systems Operations Engineer II to support a complex, mission-critical healthcare IT environment.Major Responsibilities:? Support, maintain troubleshoot infrastructure (Windows and Linux servers, virtualization platforms, and enterprise storage systems) on a daily basis? Ensure system uptime, performance, and reliability in a high-availability healthcare environment.? Respond to infrastructure incidents, perform root cause analysis, and implement preventative solutions.? Manage longer term strategic roadmap including creating a Patch Management plan / Business Continuity/ Disaster Recovery / Runbook plan and documentation plan (systems, processes, and operational runbooks) Other responsibilities? Develop scripts and automation for provisioning, configuration, and patch management.? Improve and standardize identity and access management using Active Directory, Azure AD, SSO, and MFA.? Support hybrid cloud initiatives and infrastructure modernization efforts (Azure/AWS). Future responsibilities? Assist with data center migrations, new equipment deployments, and legacy system modernization.? Partner with security teams to support HIPAA compliance and infrastructure security standards.? Collaborate cross-functionally with network, security, and application teams.? Serve as a senior technical resource and mentor to junior team members.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

-Description:oOur client has an immediate opportunity for a knowledgeable and organized IT Helpdesk Technician. We are seeking an experienced helpdesk technician with a strong understanding of a... More Windows-based AD/Azure network environment, Lenovo and Dell PC hardware, a general knowledge of IT operations and remote tools, and the Windows 10/11 operating systems. Our employees operate on a hybrid schedule, blending a traditional office-based model and remote work.-Duties and Responsibilities:oThe successful candidate will join a team of knowledgeable and organized Customer Service Technicians supporting a large call center. This role requires a customer service-oriented professional who can easily follow instructions and guidance, quickly resolve IT-related issues and ensure systems, hardware, and software are functioning optimally. The IT Helpdesk Technician will be responsible for answering calls, creating tickets using an ITSM tool, callbacks, updating the knowledge database, etcoSpecific Duties Include, but are not limited to: ?Serve as the first point of contact for customers seeking technical assistance over the phone or email.?Perform remote troubleshooting through diagnostic techniques and pertinent questions using a combination of templates and response plans.?Determine the best solution based on the issue and details provided by customers. ?Walk the customer through the problem-solving process. ?Direct unresolved issues to the next level of support personnel. ?Record events and problems and their resolution into the Incident management system.?Follow-up and update customer status and information. ?Pass on any feedback or suggestions by customers to the appropriate internal team lead and manager. ?Identify and suggest possible improvements to procedures so that they be added to the knowledge database. ?Install and configure computer hardware, software, systems, networks, printers, and scanners. ?Report outage based on incomings/emails to team lead so that a broadcast can be created and issue escalated to management.?Maintain a high level of customer service at all times.Pay Rate: $21/hr - $24/hr based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our large transportation clients is looking for a recruiting assistant to help qualify and pre-screen candidates to send to internal recruiters for interviews. This candidate should be... More comfortable in a high volume setting, used to multitasking, and managing their time efficiently to achieve company metrics and KPIs. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A mid-sized manufacturing company is seeking a Technical IT Site Lead to join their team to oversee end-to-end service delivery and operations for their manufacturing site in Pleasant Prairie, WI. As... More an IT Site Lead, this individual will be responsible for ensuring 100% uptime of all site-critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In addition, they will support any event failures that occur, and will be expected to oversee expediting service restoration and drive continuous improvement to eliminate risks. They will be expected to lead diverse local teams of internal employees, contractors, and key 3rd party vendors while also communicating with and presenting to upper level leadership to understand the business needs and service opportunities. Along with local IT activities and priorities, the Site IT Leader will be expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc. The ideal candidate for this position should have a background in Networking/ Telecommunications (hands on and leadership preferred) and should have proven experience working in a fast-paced, dynamic environment. This role requires the individual to be onsite 5 days a week and will be expected to be on-call as an escalation point as this is a 24x7 site. This is a 6- 8 month contract to hire opportunity!Additional Details: Service Delivery Responsibilities: * Manage Site IT operations with respect to service delivery. * Manage ServiceNow tickets to ensure timely resolution * Point of contact for escalation of critical service tickets. * Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.) * Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control) Administrative Responsibilities: * Responsible for Site IT! Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services. * Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans. * Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc. * MyAccess Administrator MyAccess requests and approvals (unique to some sites) * Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM). * Develop and maintain a site disaster recovery plan for IT assets.Enterprise Support: ?Oversee vendor management to maintain and optimize software licensing agreements with key vendors (e.g., Microsoft, DocuSign, Adobe) to meet IT service requirements effectively.?Responsible for approving the procurement of IT hardware corporate-wide (i.e., IQMS, SharePoint, Active Directory, Azure, etc.).?Serve as the cybersecurity control owner, responsible for overseeing BSI reviews of actions related to changes in Active Directory and other systems and accountable for approving on Audit board.?Oversee and manage corporate mobility initiatives, ensuring seamless integration and functionality of mobile device.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Lead, coach, and develop a team focused on delivering exceptional customer experiences across end-to-end service workflowsTrack, measure, and report on key customer experience performance indicators... More (KPIs), including Net Promoter Score (NPS) and Customer Satisfaction (CSAT)Analyze customer feedback and operational data to identify trends, root causes, and opportunities to improve the customer journeyTranslate complex data and insights into clear, actionable recommendations for cross-functional stakeholdersPartner closely with internal teams to ensure customer pain points are identified, prioritized, and addressedLead cross-functional initiatives to implement process improvements and system enhancements that positively impact customer experienceManage and monitor operational queues and workflows to ensure efficiency, quality, and service-level adherenceOversee daily staffing and queue management, including schedules, shifts, specialty skills, time off, meetings, and trainingCoordinate across departments to ensure consistent execution of processes and service standardsEffectively allocate resources by identifying performance trends, operational risks, and opportunities for improvementDesign and implement innovative, efficient processes to reduce cycle times and improve service qualitySupport, recommend, and implement technology and automation initiativesRoutinely review individual and team performance metrics, providing coaching and feedback to drive continuous improvementPerform additional related duties as assignedDemonstrate behaviors aligned with organizational values, culture, and customer-centric principlesThis role pays up to $36 hourly.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented Utility Services Specialist to greet and respond to customer inquiries regarding utility services. You must be able to establish and maintain customer accounts,... More process payments, and work under general supervision. The ideal candidate is someone with great customer service experience that is not afraid to ask questions, can pick up new processes quickly, and can be flexible in their work environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

? Acts as an escalation point for OARnet customers, providers and ServiceDesk staff; assigns and manages tickets in an ITIL environment to ensure that network changes and problems adhere to standard... More operating procedures.? Emphasizes written procedures while supporting the ServiceDesk staff; ensures work follows established NOC processes and operational standards.? Works with general guidance to evaluate, develop and implement enhancements to OARnet routers and switches to maintain and improve the OARnet network in accordance with established IT processes and operational standards.? Participates in change control by developing, reviewing and implementing MOPs (Method Of Procedure) and documentation for the OARnet Engineering change process.? Works with general guidance to assess and report on the impact of network outages and scheduled vendor maintenance to OARnet services and customers. Responds to customer availability, security and performance problems in the fulfillment of customer Service Level Agreements (SLAs).? Works with national carriers to troubleshoot and resolve complex network issues with limited supervision; provides guidance to national carrier technical staff to identify problems in infrastructure outside of OARnet?s administrative control.? Coordinates with OARnet?s Tier 3 and Client Services groups in the development of network architecture solutions that align with OARnet?s technology services roadmap.? Evaluates current and developing technologies to provide information about system capabilities, limitations, and requirements.? Sets a tone of professionalism in the NOC that is consistent with organizational goals.? Mentors junior network staff.May be required to be available during off duty hours and/or on call. Once trained, the person in this position will be part of a weekend rotation. Positions currently available are on the 2nd and 3rd shifts.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A mid-sized manufacturing company is seeking a Technical IT Site Lead to join their team to oversee end-to-end service delivery and operations for their manufacturing site in Pleasant Prairie, WI. As... More an IT Site Lead, this individual will be responsible for ensuring 100% uptime of all site-critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In addition, they will support any event failures that occur, and will be expected to oversee expediting service restoration and drive continuous improvement to eliminate risks. They will be expected to lead diverse local teams of internal employees, contractors, and key 3rd party vendors while also communicating with and presenting to upper level leadership to understand the business needs and service opportunities. Along with local IT activities and priorities, the Site IT Leader will be expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc. The ideal candidate for this position should have a background in Networking/ Telecommunications (hands on and leadership preferred) and should have proven experience working in a fast-paced, dynamic environment. This role requires the individual to be onsite 5 days a week and will be expected to be on-call as an escalation point as this is a 24x7 site. This is a 6- 8 month contract to hire opportunity!Additional Details: Service Delivery Responsibilities: * Manage Site IT operations with respect to service delivery. * Manage ServiceNow tickets to ensure timely resolution * Point of contact for escalation of critical service tickets. * Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.) * Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control) Administrative Responsibilities: * Responsible for Site IT! Service delivery, and plans that meet objectives. This also includes receipt of services for various IT services. * Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans. * Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc. * MyAccess Administrator MyAccess requests and approvals (unique to some sites) * Responsible for monitoring, reviewing, and scheduling IT workflow for your site(s) through the Service Desk management tool (SOM). * Develop and maintain a site disaster recovery plan for IT assets.Enterprise Support: ?Oversee vendor management to maintain and optimize software licensing agreements with key vendors (e.g., Microsoft, DocuSign, Adobe) to meet IT service requirements effectively.?Responsible for approving the procurement of IT hardware corporate-wide (i.e., IQMS, SharePoint, Active Directory, Azure, etc.).?Serve as the cybersecurity control owner, responsible for overseeing BSI reviews of actions related to changes in Active Directory and other systems and accountable for approving on Audit board.?Oversee and manage corporate mobility initiatives, ensuring seamless integration and functionality of mobile device.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Security Engineer will be responsible to actively promote, maintain and validate the availability, integrity, and confidentiality of the organizational information assets. This will be done in... More compliance with company security policies, standards and best practices. The Security Engineer will work across functional/divisional lines to develop and implement IT Security strategies, policies, and procedures. They will carry out all phases of information systems/networks security program that involves access to computers and computerized data. They will conduct regular audits to ensure that systems are being operated securely, and information systems security policies and procedures are being implemented as defined in security plans. They will conduct investigations of computer security violations and incidents as well as any associated reporting requirements. They Security Engineer will respond to queries and requests for computer security information and reports. This individual is responsible for protecting the organization?s information assets by ensuring their availability, integrity, and confidentiality while implementing security strategies, policies, and procedures. This role includes conducting ongoing vulnerability assessments and audits, driving remediation work, and investigating security-related help desk tickets as incidents arise. The engineer analyzes intrusion detection and prevention logs, supports internal security products and services, and provides clear status updates to both management and business teams. Additionally, they resolve technology issues for employees, promote security awareness across the organization, and support system patch management. This role may include other related tasks as assigned by leadership. Please note there is an aspect of on call rotation in the role. The goal of this contract is to convert this person full time. The expected salary range for this role is between $105,000-130,000. Please note that pay will be negotiated and numbers can fluctuate depending on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less