Job Search Results for Customer Service

Business Development Executive ? Army

Preferred candidates will have prior Army service or deep Army mission-network experience, ideally as a former officer (O-3/O-4), warrant officer, or senior enlisted leader (E-7 to E-9), with... More established relationships across Army cyber, IT modernization, network, spectrum, and electronic warfare communities. The role will primarily focus on Army cyber, IT modernization, cloud, zero trust, enterprise networks, and managed IT services. Secondary focus areas include electronic warfare, spectrum operations, EMSO, RF-enabled mission systems, and opportunities aligned to Indigo IT's Xtremis/spectrumOS strategic partnership ecosystem.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Secret / TS SWE - C#, React

C#, React, MSSQL, Azure DevOps) ? Secret ClearanceWe are seeking a hands on Technical Development Engineer to design, develop, enhance, and maintain C#/.NET applications, React front end components,... More and MSSQL backed systems supporting mission critical programs. The ideal candidate is a strong individual contributor with deep Microsoft stack expertise, experience working in complex legacy environments, and the ability to support modernization and integration efforts while aligning with program and customer requirements.This role focuses on full stack engineering, system enhancement, and technical problem solving, working closely with program teams, architects, and stakeholders to deliver reliable, secure, and scalable solutions.________________________________________Primary ResponsibilitiesC# / .NET Application Development?Design, develop, and maintain C#/.NET applications, APIs, and services supporting enterprise and mission systems.?Work with legacy .NET Framework components while modernizing to .NET 6+ where appropriate.?Implement object oriented design principles, design patterns, and modular architectures to support maintainability and scalability.?Develop and maintain reusable .NET libraries and shared components.Front End Development (React)?Build and enhance React based UI components integrated with backend APIs.?Maintain legacy front end elements where required (e.g., older JavaScript, jQuery).?Ensure responsive, accessible, and secure user interfaces.Database Development (MSSQL)?Design, optimize, and maintain MSSQL schemas, stored procedures, queries, and data models.?Troubleshoot performance issues and support data driven application enhancements.Code Quality, Debugging & Maintenance?Perform code reviews to ensure adherence to .NET, React, and secure coding best practices.?Identify, troubleshoot, and resolve defects, performance issues, and technical debt across existing codebases.?Support refactoring efforts to improve code quality, stability, and long term maintainability.?Write unit and integration tests to validate functionality and support regression testing.Technical Proofs of Concept & Modernization?Develop technical POCs to evaluate new frameworks, architectures, or approaches within the Microsoft ecosystem.?Support technology insertion and refresh efforts, integrating new tools and capabilities into existing systems.?Evaluate emerging technologies and assess their applicability to program requirements.?Assist with incremental modernization while maintaining operational continuity.System Integration & Lifecycle Support?Collaborate with program management, system architects, and technical stakeholders to ensure solutions meet functional and non functional requirements.?Support the full software development lifecycle, including design, implementation, testing, deployment, and sustainment.?Work within secure and compliance driven environments, ensuring solutions meet mission and security requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Innovations & AI Solutions Engineer

The Innovations and AI Solutions Engineer position is part of our client's Innovation Department. This position will be responsible for developing, optimizing and growing the firm?s corpus of... More innovation and AI solutions for both practice and enterprise side use cases, as well as optimizing data collection and flows across these solutions. The role will support our attorneys and staff with software development, low/no-code solutions, and data initiatives. The Innovation and AI Solutions Engineer is a self-directed, people-oriented employee who is comfortable supporting the development and data needs of the organization, including clients, attorneys, practice groups and administrative teams. Duties include the below:-Support innovation projects by facilitating and participating in discussions, meetings with management and department groups, developing business processes, implementing data integrations and recommending best practices on the effective use of data and data analytics tools. -Build and maintain innovation and AI solutions alongside optimal data API and pipeline architectures. -Design, build and implement machine learning models, including the development of AI Models and prompts for various applications. -Collaborate with business users and technical teams to support and improve how data is collected, analyzed, and reported throughout the organization. -Analyze user's needs to determine business and data requirements, effectively applying technology to meet the firm?s strategic objectives. -Assemble and manage large, complex data sets that meet business and technical requirements. -Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, and improving infrastructure within assigned projects and data systems. -Build system infrastructure and processes for the efficient extraction, transformation, loading and integration of data to and from a wide variety of data sources using SQL, Power BI and Azure technologies. -Develop and/or apply analytics tools that utilize data pipelines to provide actionable insights into customer acquisition, operational efficiency, billing analytics, case outcomes, and other key business and legal practice performance metrics. -Ensure firm and client data security across multiple office locations, data centers, vendors and applications. -Develop data visualization and reporting tools to effectively convey meaningful insights from complex and diverse data sets. -Leverage statistics and computational techniques in problem solving. -Be familiar with common NLP and machine learning techniques. -Research and use applicable models in creative problem solving. -Work with GitHub and software version control. -Demonstrate the ability to efficiently and smartly document code and end-to-end processes. -Implement models in a production environment via custom API?s and enterprise solutions such as AzureWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Digital/Technical Product Manager

Insight Global is looking for a Digital/Technical Product Manager. This person will have several responsibilities and daily tasks. They will independently leverage Digital or Technology research,... More business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer ?needs? and ?wants? as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.). Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership, and facilitates Digital or Technology product definition, concept and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies. Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products. Actively manages ambiguity, influences others to bring in ?big picture? thinking and drives clarity, solutions, and execution plan among team and stakeholders. Maintains and applies expert knowledge of the business, technology, UX, and relevant experiences and processes and an expert understanding of Product Management. Consistently provides guidance and mentoring to team members and acts as an escalation point and ensures issues are resolved.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Engineer

Insight Global is looking for a seasoned Network Engineering consultant to support one of our largest telecom customers on a Data Center Migration initiative for one of their financial banking... More clients. This role is responsible for leading and overseeing data center migration initiatives, supporting the transition of customers from one data center to another. The individual will serve as the primary point of coordination with clients, participating in migration calls to gather required technical information, review proposed changes, ensure approvals are obtained, and manage escalations or troubleshooting as needed throughout the migration process. While the hands-on execution is largely handled by third-party partners, this role maintains accountability for successful delivery, providing guidance and oversight. The position requires strong experience with Cisco routing and switching, proficiency with ServiceNow for submitting and managing tickets, and familiarity with network monitoring tools to ensure stability and performance during migration activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Network Engineer

Insight Global is looking for a seasoned Network Engineering consultant to support one of our largest telecom customers on a Data Center Migration initiative for one of their financial banking... More clients. This role is responsible for leading and overseeing data center migration initiatives, supporting the transition of customers from one data center to another. The individual will serve as the primary point of coordination with clients, participating in migration calls to gather required technical information, review proposed changes, ensure approvals are obtained, and manage escalations or troubleshooting as needed throughout the migration process. While the hands-on execution is largely handled by third-party partners, this role maintains accountability for successful delivery, providing guidance and oversight. The position requires strong experience with Cisco routing and switching, proficiency with ServiceNow for submitting and managing tickets, and familiarity with network monitoring tools to ensure stability and performance during migration activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Intelligence & Analytics Manager (Lead) - INTL India

Our client is looking for a senior leader to own and scale their Engineering Intelligence function ? a capability that transforms raw engineering and business data into strategic insights that drive... More executive decision-making across a $100M+ engineering investment portfolio spanning 1,800+ features. This is not a traditional BI or reporting role. You will be the voice of engineering data, translating complex delivery metrics into business narratives that shape portfolio prioritization, resource allocation, and organizational strategy.You will inherit a strong foundation: a suite of operational dashboards and analytics tools already built and gaining traction with leadership. Your mandate is to productize these, build real-time data infrastructure, and evolve from reactive reporting to proactive intelligence that anticipates risks, surfaces opportunities, and quantifies business impact.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Lead Saviynt Engineer

The Lead Saviynt Engineer will own and evolve our Saviynt Enterprise Identity Cloud (EIC) platform, which is the centerpiece of our Identity Governance and Administration program. This role is... More responsible for supporting day-to-day operations of the Saviynt IGA system and driving enhancements, including managing entitlements, configuring security systems & connectors, setting up endpoints for target systems, and enforcing segregation of duties (SoD) policies. As a lead, the engineer will guide the IAM team in implementing new capabilities, integrating applications (on-premises and cloud such as Entra ID/Azure AD, AWS, GCP), and ensuring the platform meets compliance requirements like SOX.Team Collaboration: Works with the technical IAM team and coordinates with Business Analysts and project managers on identity projects. Works with application owners, database administrators, and IT teams across the enterprise to onboard systems into Saviynt. Frequently collaborates with the Security Compliance/Audit team to support access certification campaigns and SoD controls, and with IT service teams (e.g., HR systems, ServiceNow team) to integrate identity workflows.Key Responsibilities:?Saviynt Platform Ownership: Serve as the primary Architect and Engineer for the Saviynt EIC platform. Manage global configuration settings, identity repositories, and platform upgrades/patches to ensure Saviynt is running optimally and securely. Monitor system health, job queues, and workflows, addressing any issues or performance bottlenecks.?Connector & Integration Management: Configure and maintain Saviynt connectors and endpoints for various systems: e.g., Active Directory (on-prem AD), Entra ID (Azure AD), SaaS applications, databases, and cloud infrastructure (AWS, GCP). Ensure that accounts and entitlements from these systems are being imported and provisioned correctly. Develop new connectors or scripts (using REST APIs or JDBC) for any custom integrations required. Oversee integration with ServiceNow for access request workflows.?Entitlement Management & SoD: Define and manage entitlement catalogs and role definitions within Saviynt for applications. Implement Segregation of Duties (SoD) policies and preventative controls in the platform ? e.g., set up SoD rules and risk matrices so that access requests and role assignments trigger appropriate SOD conflict checks. Work with business owners to configure certification campaigns and automated access reviews aligning with regulatory requirements (such as periodic SOX user access reviews).?Project Leadership & Enhancements: Lead Saviynt-related projects and enhancements (e.g., onboarding new applications, enabling new features like identity analytics or mobile access). Gather requirements from stakeholders and design solutions using Saviynt?s capabilities (e.g., build dynamic roles, create custom workflows, implement identity triggers). For instance, spearhead upcoming integrations for cloud platforms ? building connectors for AWS and GCP accounts to manage their lifecycle through Saviynt. Ensure changes are tested (UAT) and follow change management processes before production rollout.?Compliance & Audit Support: Oversee the execution of access certification campaigns and onboarding of high-risk applications to meet compliance needs. Provide technical support during internal and external audits ? generating reports on user access, SoD violations, and remediation status from Saviynt. Implement controls and remediation in the Saviynt system as audit findings demand and ensure the platform?s security configuration aligns with industry best practices and SOX controls.?Team Leadership & Knowledge Sharing: Guide and mentor a small team of IAM engineers working with the Saviynt platform. Establish best practices for configuration management, development (promotion of changes across Dev/UAT/Prod), and incident response for identity services. Document key configurations and train backup personnel to administer Saviynt. Coordinate with the Saviynt vendor support for complex issue resolution and stay updated on new EIC features and releases.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Fullstack GO Developer

One of Insight Global?s retail clients is seeking a Fullstack Go Developer to join their Members Mark Community (MMC) initiative?a greenfield member-engagement platform being built for Sam?s Club?s... More Member?s Mark brand. MMC is designed to give members a space to submit ideas, provide feedback, and influence future product creation. This engineer will primarily build and maintain backend APIs in Go while also contributing to user-facing features using React. They will work across the stack to support microservices, event-driven services, and the member-facing portal, collaborating closely with backend, data, and frontend engineers. This is not a pure frontend role, but the ideal candidate is comfortable jumping into React work without heavy hand-holding.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Pharmacist - NY

we power the future of consumer healthcare. We started in 2016 with a visionto modernize healthcare. We provide the building blocks needed to launch and scaleworld-class healthcare experiences.With... More millions of prescriptions shipped and millions of patients served, we work with manyof the world?s largest healthcare organizations - including payers, providers, life sciencescompanies, and consumer health brands. And with new partners continually joining ourmission, we aim to further shape the future of healthcare - one patient at a time.We?re so glad you?re here. Let?s build something great together.Aboutthe RoleThe Staff Pharmacist reports to the Pharmacist in Charge to support our Pharmacy Operations team. You will be responsible for verifying prescriptions (RX image to data entry remotely).As a Staff Pharmacist with Truepill, you will play a key role in ensuring the delivery of high-quality pharmaceuticalservices, and maintaining regulatory compliance.Why You?ll Love Working at Truepill?? We put patients first ? We put patients first because their well-being is ourpriority.? We are curious ? We never settle for how it?s done today. We invent how it will bedone tomorrow. Because we don?t just ask ?why??, we ask ?why not??.? We have impact with urgency ? We?re the spark that ignites positive change inhealthcare. We create impact because we don?t anticipate; we innovate.? We lead with Integrity ? Leading with integrity is the foundation of trust. Wealways do what?s best for our people, our customers, and above all, our patients.? We hold customer confidentiality ? We put discretion & confidentiality at theheart of every relationship.You?re excited about this opportunity because?? You will maintain appropriate documentation for services rendered, including prescription records and patient profiles.? You?ll coordinate the provision of pharmaceutical services and the delivery ofmedications and products to patients.? You will ensure the security of legend drugs and adherence to regulatorystandards.? You will participate in the quality assurance program to maintain and improvepharmacy operations.? You will maintain patient confidentiality with medication profiles and sensitiveinformation.? You?ll collaborate with cross-functional teams to support organizational goals andinitiatives.? Your daily duties will include patient consultations, prescription verification, anddrug utilization review? You have an active, clear, and unrestricted Pharmacist license within the state ofNew York.? You are a Registered Pharmacist and in good standing with the Board of Pharmacy.? You have a Bachelor?s degree in Pharmacy or Pharm D degree.? You possess a minimum of 1 year of pharmacy experience, preferably in a clinicalsetting.? You have the ability and willingness to work at a computer screen for long periodsif needed.? You have demonstrated excellent leadership and organizational skills to effectivelymanage pharmacy operations.? You display a commitment to patient-centered care and adherence to ethicalstandards.? You have strong communication skills and the ability to work collaboratively in ateam environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less