Job Search Results for Customer Service

Point-of-Sale (POS) Analyst

A Fortune 500 client, within the Hospitality/Food and Beverage industry, is looking for a Point-of-Sale Analyst to join their team remotely. Will be responsible for supporting new and/or existing... More point-of-sale (POS) solutions, systems, processes, etc. This will involve deploying, configuring, implementing, testing, etc. of POS technologies/functionality and ensuring client satisfaction from pre to post go-live. Will be receiving escalated tickets, understanding requirements, creating and verifying configurations, working with the field users to ensure that new implementations/installations are operating successfully, and more. Key Responsibilities: ? Engineer and setup POS and commerce solutions as we open new accounts and locations.? Become an expert in the commerce hardware and software, ensuring the successful deployment of POS, Kiosk, Self-Check-Outs, Mobile Apps, and Websites across the U.S. and Canada? Maintain application and user security, adhering to Payment Card Industry (PCI) standards.? Build and maintain POS menus, process new item requests, and manage data for dashboards.? Programming of payment keys, discounts, and menu templates for point-of-sale touchscreens.? Manage deployments and upgrades, ensuring environment stability and proper documentation.? Champion excellent customer service by resolving issues efficiently, communicating clearly, and building strong relationships with our field users.? Document current configurations and processes to ensure knowledge transfer and maintain efficiency. ? Provide second-level support for POS technologies, including troubleshooting, reconciliation, network, and trend analysis.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Payment Accuracy Advisor

Our client is a Healthcare Software company that provides revenue and payment cycle management and connects payers, providers, and patients to the healthcare system. They are looking to hire a... More Payment Accuracy Advisor for an 12-month contract opportunity with potential to be extended or brought on full time.The Payment Accuracy Advisor (PAA) role functions to implement and maintain the ClaimsXten (CXT) Rules and Rule Logic for customers' use. As such, the PAA is assigned customers, as part of the Services Delivery Team, to understand the customers' claim system(s), payment policies, and integration data elements managed using CXT for total payment accuracy, to carry out actions and activities such as:* Consulting, gathering, and documenting intent and technical requirements for rules and non-rule work* Triage, troubleshooting, and problem-solving for rule and non-rule issues reported during implementation and upgrade projects, Go Live, and post Go Live production support* Guiding customers thru impacts for routine CXT content and rule updates* Estimating level of effort for new or existing rule work for forecasting and/or pricing* Confirmation of milestone completions by supporting works to trigger customer invoicing* Collaborating with Sr PAA and Engagement Managers for planning and managing client works* Meeting and exceeding metrics such as utilization, time entry, forecasting, etc.As a PAA, for rule and non-rule work, he/she will:* In conjunction with his/her assigned Service Delivery Team (i.e., including any off-shore resources) ensure high-quality, on-time client deliveries.* Assert confidence and reliability as a trusted adviser to drive client-facing initiatives through to conclusion.* Work on issues where analysis of situations or data requires an evaluation of intangibles.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IVR Platform Designer - Remote

Day- to-Day:One of our healthcare clients in hiring a highly analytical and technically skilled IVR & Contact Center Platform Designer to join their Contact Center Operations team. This role is ideal... More for someone who thrives at the intersection of technology, operations, and customer experience. The designer will own the creation and optimization of IVR flows, outbound dialing strategies, platform configuration, and interaction analytics?ultimately ensuring members have a seamless, efficient, and compliant experience. This is a great opportunity for a candidate who enjoys solving complex routing challenges, improving operational performance, and bringing clarity to technical processes through strong documentation. Ideal candidate looking for $45-55/hrResponsibilities:Design, build, and optimize IVR call flows across multiple business areas (Portfolio, Conversion, Member Experience, Hybrid).Create and maintain clear, well-documented IVR flowcharts that make routing logic easy for stakeholders to understand.Manage outbound dialers and campaigns, ensuring alignment with business priorities, compliance rules, and operational capacity.Maintain platform configuration including roles, permissions, routing attributes, teams, hours of operation (HOO), and do-not-call (DNC) settings.Monitor and analyze interaction analytics to identify trends, performance gaps, and opportunities to improve both IVR and agent-assisted experiences.Produce ad hoc reports to support leadership requests and operational decision-making.Develop and maintain documentation for IVR logic, platform configuration, reporting workflows, and operational standards.Partner with Operations, Technology, and Compliance to ensure contact center platforms support business goals and regulatory requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Web Developer (Front End) - INTL LATAM

An employer in the Cincinnati, Ohio area is looking for a Front End Web Developer for an on-site, contract opportunity in the Cincinnati, Ohio area. The employer is a large retailer and this is an... More exciting opportunity for someone to join a key AI-driven initiative. We are seeking a mid-level Front-End Web Developer to help build and evolve modern, customer-facing web experiences in a fast-paced product environment. You will work closely with product managers, UX designers, and senior engineers to deliver responsive, high-quality web features through iterative releases. This role is ideal for developers with strong front-end fundamentals who can move quickly, communicate clearly, and contribute consistently within a distributed, nearshore team. Exposure to real-time or AI enabled web experiences is a plus, but not required.Key Responsibilities:?Develop and maintain React-based web applications using TypeScript and modern front-end best practices.?Build reusable UI components and implement user flows based on product and design requirements.?Integrate backend services using RESTful APIs and standard client-side data-fetching patterns. Support real-time updates using technologies such as WebSocket (WSS) or Server-Sent Events (SSE), with guidance from senior engineers.?Collaborate effectively with backend, product, and QA partners in a remote, nearshore environment.?Deliver high-quality code in a rapid, iterative delivery model.?Optimize applications for performance, accessibility, and responsiveness across browsers and devices.?Participate in code reviews and follow established front-end standards and conventions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior AI Engineer

Insight Global is looking for a fully remote Senior AI Engineer to join a logistics/supply chain customer to support their automation initiatives and organization build out. Day to day:? ... More Design, develop, deploy, and maintain AI agents and software that enhance and support supply chain operations and technology.? Apply prompt engineering, Retrieval-Augmented Generation (RAG), LLM orchestration frameworks, MCP/function calling, evaluation techniques, and guardrails to optimize LLM integrations and build AI agents tailored to enterprise use cases.? Ensure software engineering, DevOps, and cybersecurity best practices in development and deployment, including CI/CD pipelines, source control, and secure coding standards.? Design and build, or collaborate with data engineering teams to develop, data models and pipelines that support and feed AI solutions, ensuring scalability, reliability, and data quality.? Develop AI agent software and integrations using Python, SQL, and frameworks such as Flask and FastAPI.? Build agile and portable AI solutions using containerization tools like Docker and Kubernetes.? Collaborate with business and product stakeholders to understand use cases and educate teams on AI capabilities.? Work closely with IT teams (infrastructure, InfoSec, data engineering) to define internal requirements and ensure seamless integration.? Communicate effectively with leadership to secure resources, address issues, and provide project updates.? Take ownership of projects end-to-end with minimal supervision.? Mentor junior engineers on best practices in AI and software development through pair programming, code reviews, and architectural guidance.? Stay current on emerging AI technologies and trends and contribute to the organization?s AI roadmap.Pay rate: 75-78/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Marketing Campaign Operations Manager

As a Marketing Campaigns Operation Manager, you will be responsible for executing high impact demand generation, market awareness, and sales acceleration programs and campaigns. You will collaborate... More with stakeholders across the this company's Global Marketing department and regularly interlock Revenue Operations, Global Partner, and IT teams. You will also engage external agencies and consultants to maximize the efficiency and effectiveness of our Marketing Automation Platform (MAP), Eloqua, and other critical systems and tools inside of the MarTech stack. Finally, you will contribute directly to the measurement and analysis of the Global Demand programs and campaigns with an emphasis on Global Marketing impact on pipeline and revenue targets. Here is a breakdown: ? Absorb our team?s core roles and responsibilities and understand the integrated campaign strategy for the solution and pr campaigns running in market. You will also have a basic understanding of our MarTech stack and lead management and lead flow processes. ? Operate as the primary point-of-contact for Marketing Shared Service (MSS) requests submitted by, but not limited to, Global Demand stakeholders. These requests will include outbound email communications, campaign response uploads, and global landing page creation requests. ? Execute MSS requests in Eloqua and/or triage the requests to external agencies or contractors.? Contribute to key data management initiatives involving Eloqua and other Omnissa MarTech systems. A key point of emphasis will be the overall hygiene of customer/partner/prospect data maintained in Eloqua and Salesforce.com.Assume the role of primary owner for all external Marketing Shared Service support agencies and manage all budgeting, SOW development, and spend tracking with those external agencies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Engineer - INTL India - EOR

Compensation:15 to 25 LPA - Exact compensation may vary based on several factors, including skills, experience, and education.A Fortune 100 retail client of Insight Global is looking to hire elite... More Data Engineers to join their Enterprise Data Warehouse Team. This team is responsible for supporting and providing all 12 company business units with the data they need to optimize their BUs and increase efficiency/profitability. This company has a centralized data organization and is Google's largest customer. There are over 200 people that report to this director, and his teams are responsible for working with over 170 petabytes of data within BigQuery. This Data Engineer will be responsible for legacy redesigns, net new projects within all 12 business units, and will be using cutting-edge technology for all of it. The ideal candidate for this role can vary in years of experience but must be able to think systemically about computer science instead of just being able to code. For example, there are a hundred ways to cut code, but these candidates must understand what the trade-offs are of doing it each way and be able to explain why they would decide which way they chose to cut it. We are looking for someone with a growth mindset who is able to reflect on their prior work and think of what they would do differently next time to improve it. The overarching goal of this team is not just build a data set, but to build one that is robust using processes and techniques that will allow to work just as well on day 100 as it would on day 1.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager - Launch

A client of Insight Global in the retail technology industry is hiring a Program Manager to assist with the launch of new locations across both urban and rural locations in North America. This person... More will be overseeing a number of internal and external partnerships and tracking project life cycles in an effort to grow the business and increase access to the product for the customer base through overseeing the launch of new buildings and sites. This person will be the central point of contact for vendors and parties involved in the site launches they are assigned to and must be able to effectively communicate with all parties and track project success. We are looking for someone with a proven track record of successful project management who has a functional project management skill set and great interpersonal skills. Partnership & collaboration is paramount to this role in addition to the ability to be flexible and adaptable to change as project scopes and timelines adjust. This role will require roughly 50% travel throughout the year; traditionally Monday ? Thursday and expenses are fully reimbursed but must be purchased on a personal credit card and can be submitted weekly for reimbursement. A credit card limit of 6-8k is recommended to support booking numerous trips at once if needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Cloud Full Stack Developer - Typescript/AWS

This large global hotel chain is revamping a CMS product that will feature landing pages. They are rewriting the back end, and this team has taken over the front end as they build it out. This... More product is more customer/user focused, as the data that goes into the tool goes out to be serviced to the hotel guest. The team needs a skilled full stack developer who has React on the front end with Node.Js, and AWS on the back end. There will be some API work as well, so front end user facing development is a must. This developer should have great communication, being collaborative, resourceful, and strategic in their development (not just a heads down developer). Ideally the team would like someone who has used diagram tools to present ideas well.Additional Notes:?This developer needs to have written AWS lambdas in typescript and ability to describe what function those lambdas did ?React and Typescript on the front end?Backend: NodeJs, TypeScript, Serverless Framework (MUST HAVE)?IaaC: Terraform?Monitoring Tools: DataDog?AI Integration technologies such as Claude Code?80% BE, 20% FE?Private area to work with a professional background?Communication is HUGE for this, HIGHLY strategic role not just a heads down developerWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Category Manager

A large healthcare provider is looking to hire 3 remote Category Managers to focus on their capital strategic sourcing. This position advises and guides business units regarding the application and... More integration of procurement philosophies and techniques to meet the needs of identified internal customer requirements using a global category view. This individual is responsible for sourcing, negotiating, contracting, and purchasing complex categories by influencing teams with various levels of employees and management to leverage buying power and recommend appropriate procurement strategies and tactics to obtain desired results. Extensive interaction with Business Units, Leadership, Finance, Legal, and suppliers is required to ensure that total costs are identified, and optimal savings are realized in executing a contract. Goods and services are reviewed by this position and managed across the company for all locations.Responsibilities: ? Lead strategic category sourcing through data-driven category strategies, ensuring continuity of supply, quality, and measurable cost savings. Drive continuous improvement and provide high-quality sourcing support to stakeholders.? Partner with business units and key stakeholders for assigned categories to influence decisions, challenge the status quo, and plan sourcing activities aligned to business targets.? Lead complex sourcing initiatives end-to-end, including RFPs, supplier evaluation, negotiation, contract lifecycle management, and collaboration with legal to mitigate risk and maximize total value.? Monitor market trends and supply-demand shifts; leverage analytics, cost modeling, and financial analysis to support fact-based decisions, business cases, and savings tracking. Support supplier diversity and sustainability initiatives where viable.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less