Job Search Results for remote customer service

C-UAS Sr. Service Engineering Lead

Insight Global is seeking a Sr. Service Engineering Lead to supervise field teams (3?4 Field Service Representatives) responsible for installation, integration, and sustainment of C-UAS equipment... More (jammers, radios, mounts, sensors, software, and more). This role will entail hands on technical leadership, field execution, customer engagement, and lifecycle sustainment to ensure system readiness and long term operational success. What you'll do: ?Team Leadership & Supervision: oSupervise, mentor, and help schedule 3?4 Field Service Representatives (FSRs) responsible for C UAS installations, integration, and sustainment. oConduct field coaching, performance feedback, task assignment, and escalation management to ensure high quality and timely execution. oMaintain safety, certifications, and field readiness; coordinate training and on boarding for new FSRs.?System Installation, Integration & Deployment: :oOwn on site installation success for Dedrone by Axon systems, including mounting sensors, radars/cameras, networking equipment, and ancillary hardware across varied environments (rooftops, open terrain, event venues, secure facilities). oOversee wiring, cabling, PoE, grounding, and integration with customer networks, comms, and third party sensors or countermeasures. oValidate site surveys, lead site acceptance testing, and ensure installations meet defined success criteria.?System Configuration, Testing, and Handover:oConfigure systems and integrations per site requirements; perform end to end system testing, calibration, and performance validation. oAuthor and maintain installation reports and handover documentation; ensure customers and ops teams are trained on system use and maintenance.?Operational Sustainment & Upgrades: oOwn sustainment activities: firmware/software updates, preventive maintenance, health checks, and remote diagnostics. oPlan and execute retrofits, field upgrades, and component replacements; coordinate spare parts and logistics with supply chain. oDrive reliability improvements and root cause analysis for recurring field issues.?Customer Technical Liaison:oAct as senior on site technical point of contact for customers during installs, events, and sustainment engagements. oProvide customer training, operate as escalation technical resource, and support service contract deliverables and SLAs.?Collaboration:oWork closely with engineering, product, deployments, and customer success to relay field findings, influence product/firmware priorities, and ensure smooth transition from deployment to sustainment. oCoordinate with program managers and account teams on schedules, risk mitigation, and resource planning.50-70% travel, remote work when not traveling.Hourly: 60-68/hr Salary: 135,000-155,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Incident Manager

25-35/hrInsight Global is seeking out an Incident Manager to sit FULLY REMOTE for a large streaming service. This incident manger will be joining a team of incident & change managers handling the... More operations, networks, infrastructures, and incident communications. This person will provide eyes-on-glass monitoring from within the Direct-to-Consumer product offerings to ensure system availability and will manage any production incidents that occur during their shift. This incident manager will be specifically covering live, sporting events. This individual will lead/assist in recovery and process actions on emergency bridges and ensure that incidents are resolved in a timely manner, with appropriate actions to mitigate business/customer impact. This person will take ownership of their assigned incidents starting from inception, resolution, all the way to final problem investigation. The Incident Manager will ensure all incidents receive a post incident review, intended to identify systemic and root cause that requires resolution once the immediate impact is remediated. This person will be working closely with the digital network operations team where they will flip it into recovery and engage the IM team and gather all details of the issue (when it started, what is the impact, viewership). The IM will be responsible for analyzing the viewership data against the metrics to classify the level of severity of the incident. From there, the IM will run through all the aspects of the incident, log it into the ServiceNow system, get on a conference bridge with the fix agents to engage all fixes, track the timeline, and then send out all communications of the incident to the executives. The teams then will begin to troubleshoot the issue (source, internal networks, networks impacted, reception feed interruptions) and document all the communications in layman?s terms (exact issue, who was engaged, who mitigated the issue, how was it resolved) and send it up to the executives through ServiceNow. 40% of their day will be spent handling the incidents. The remaining 60% will be spent handling the day-to-day tasks such as troubleshooting, configuring of infrastructures, monitoring networks, and monitoring the availability and performance of the end-to-end systems. This is a very fast paced, high intensity environment so these candidates need to have strong problem-solving abilities, superb customer service skills, with the ability to adapt and pivot in high stress situations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Quality Assurance Manager (Remote)

Insight Global is seeking a Quality Assurance Manager to join a critical project with one of the largest consulting and advisory firms in the world. This role serves as a senior quality leader... More responsible for establishing, governing, and continuously improving quality management practices across large-scale customer IT programs. The Quality Assurance Manager leads high-impact initiatives to ensure service delivery excellence, contractual compliance, and measurable performance outcomes across multiple operational domains. This position requires experience overseeing quality in complex, multi-team environments and partnering closely with technical and program leadership.Key Responsibilities:Lead the development, implementation, and ongoing improvement of Quality Management Systems (QMS)Establish and maintain quality policies, procedures, standards, and performance metricsEnsure compliance with SLAs, contractual obligations, and customer quality requirementsConduct quality audits, assessments, and formal performance reviewsDrive root cause analysis and corrective and preventive action plansOversee program-wide quality reporting, metrics tracking, and continuous improvement initiativesCollaborate with program and technical leadership to ensure delivery excellenceSupport risk management, issue tracking, and process optimization effortsProvide leadership, guidance, and mentorship to quality and program teamsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Social Worker

This program offers resources to patients recently discharged from an inpatient behavioral health unit. Eligible patients have a mental health diagnosis. The clinician will conduct a consultation... More with patients to evaluate their mental health and identify any unmet needs. Clinicians are not conducting therapy, providing diagnoses, or managing medications. The program you work on is subject to change depending on business needs.Shifts Available:1 - Mon-Fri 8am-4:30pm PST1 - Mon-Fri 8:30am-5pm PSTThis company is unable to hire individuals living in the following states/territories: Alaska,Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska,North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, WyomingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE AI Agent Developer

We are seeking a skilled AI Agent Developer to design, build, and deploy robust, standalone AI agents capable of autonomous reasoning, planning, multi-step task execution, and independent... More decision-making. In this role, you will leverage large language models (LLMs) and integrate agents with enterprise data sources, SaaS applications, and business workflows using cloud-native AI services (AWS Bedrock, Azure AI, Google Cloud AI) or specialized platforms such as Google Gemini, DevRev, or Sierra. You will focus on creating flexible, cross-platform agents?not embedded assistants?while establishing development standards for reusability, security, and performance optimization. You will modernize business processes through agent-driven automation, design collaborative multi-agent systems, implement secure integrations via APIs and webhooks, monitor and improve agent performance, and provide technical guidance to cross-functional teams. This role is fully remote, though occasional travel to Chicago may be required.Pay Rate: $100-$108/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Network Technician II

A large telecommunications company is seeking a fully remote Network Technician II for a contract role through 2025. This individual will support a large-scale initiative involving approximately... More 10,000 network sites. Day-to-day responsibilities include responding to network site activation failures, managing ticket resolution, and coordinating with vendors and customers to resolve issues. The role will primarily focus on troubleshooting VPN connectivity, working across Layers 1?3 of the OSI model. The ideal candidate is highly technical, able to ramp up quickly, and thrives in a fast-paced environment. Targeting $30 an hour!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote NOC Analyst - Day Shift

We are seeking a NOC Analyst to provide 24/7 monitoring and incident response for mission-critical healthcare SaaS platforms supporting federal CMS programs. This role is the first line of defense... More for production systems, responsible for detecting issues, executing runbooks, and escalating when needed to ensure platform stability and customer satisfaction. The ideal candidate has strong technical troubleshooting skills, experience with monitoring and observability tools, and the ability to work effectively in a follow-the-sun operations model with global teams. Key Responsibilities ?Monitor production systems 24/7 using observability platforms (DataDog & PagerDuty) to detect anomalies, alerts, and incidents ?Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers when necessary ?Log and manage incidents in ITSM platforms (Jira Service Management, ServiceNow) with accurate categorization, priority, and documentation ?Execute documented runbooks for common issues (application restarts, health checks, certificate renewals) ?Familiarity with remote access methods such as SSH, CLI-based VM management and AWS console, along with support and management of containerized environments (Docker/Kubernetes) ?Perform health checks and proactive monitoring to identify degradation before customer impact ?Coordinate with engineering, SRE, and service delivery teams during major incidents and change windows ?Maintain shift handoff documentation and participate in daily operational standup meetings ?Escalate incidents appropriately based on severity, customer impact, and technical complexity ?Document known errors, workarounds, and lessons learned to improve operational knowledge baseWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Traveling Seasonal POS Install Technician - 100% Travel

We are seeking a Field Technician to provide service and customer support during field visits or dispatches. Managing all on site installation, repair, maintenance and test tasks. Diagnosing errors... More or technical problems and determining proper solutions.This role pays between $25-32/hourSkills & Responsibilities? Self-Manage: Manage new project launches from start to finish ensuring thorough training and efficient execution during the implementation phases.? Be Accountable: Whether you are documenting procedures, installing hardware on-site, or training a customer remotely be someone your teammates can rely on.? Product Expert: Be the expert in the field by maintaining a comprehensive understanding of our software, hardware, and know-how to troubleshoot when stuck.? Customer Service: Demonstrate exceptional customer service to clients both remotely and on-site. Going above and beyond for clients is the ONLY option.? Time Management: Complete all client implementations and training according to department standards and project scope.? Creativity: As a frontline team member, you will be expected to continuously provide unique ideas to improve our product, process, and overall client experience.? Effective Communication: The ability to communicate with all third-party vendors, including all hardware vendors? Professionalism: The Field Implementation Manager is the true representative of our client and should conduct themselves in a professional manner.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Traveling Part Time POS Install Technician - 100% Travel

We are seeking a Field Technician to provide service and customer support during field visits or dispatches. Managing all on site installation, repair, maintenance and test tasks. Diagnosing errors... More or technical problems and determining proper solutions.This role pays between $25-32/hourSkills & Responsibilities? Self-Manage: Manage new project launches from start to finish ensuring thorough training and efficient execution during the implementation phases.? Be Accountable: Whether you are documenting procedures, installing hardware on-site, or training a customer remotely be someone your teammates can rely on.? Product Expert: Be the expert in the field by maintaining a comprehensive understanding of our software, hardware, and know-how to troubleshoot when stuck.? Customer Service: Demonstrate exceptional customer service to clients both remotely and on-site. Going above and beyond for clients is the ONLY option.? Time Management: Complete all client implementations and training according to department standards and project scope.? Creativity: As a frontline team member, you will be expected to continuously provide unique ideas to improve our product, process, and overall client experience.? Effective Communication: The ability to communicate with all third-party vendors, including all hardware vendors? Professionalism: The Field Implementation Manager is the true representative of our client and should conduct themselves in a professional manner.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Production Support Manager

The Production Support Manager will lead a team responsible for supporting and enhancing a live, client-facing production environment. This individual will manage resources supporting both new system... More implementations and ongoing enhancements, while ensuring day-to-day operations run smoothly and consistently. They will serve as the primary escalation point for clients and internal teams, stepping in to de-escalate situations, communicate clearly, and drive resolution when issues arise. The manager will train, mentor, and support their team, ensuring they understand and correctly apply a wide range of detailed operational rules and decision paths, including how specific scenarios impact what actions or data can be released. They will collaborate closely with business stakeholders, clients, and technology partners to identify areas for improvement, recommend process or system enhancements, and align support activities with evolving business needs. While the technical work itself is straightforward, success in this role depends on strong leadership, attention to detail, sound judgment, and the ability to confidently manage both people and customer expectations in a fast-paced production environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less