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JOB DESCRIPTIONWorking for the IS Support & Operations team, you will be responsible for supporting all aspects of how people access technology in their day-to-day work. You will work out of the New... More Westminster Manufacturing and Engineering facility, providing IT Support to the business teams which work out of this facility (such as the HR/ P&C teams), and the manufacturing / engineering stakeholders. You will host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization. You will: - Man the support desk to answer questions/provide support to onsite users - Help users make the most of their Windows/Mac workstations, iPhones, printers, handhelds, tablets and other devices in a warehousing environment through their whole lifecycle from initial imaging through to safe disposal - Provide connectivity to desk areas and assisting remote users with basic connectivity support to ensure they can communicate with the systems they need (WiFi/Ethernet/VPN) in and out of the office - Onboard new users and other day-to-day IT support tasks as coordinated by a central support ticketing system - Assist in meeting room technology maintenanceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to day:Our client is looking for an IT Business Analysis Manager to manage a team of 6 Business Analysts within the Digital Strategy and Services team. This is a hybrid remote/in office position,... More coming to the office in Chicago, IL 2 days a week. The day to day of the IT Business Analysis Manager will manage business analysts to ensure optimal performance and adherence to business and functional requirements governance and best practices. This person will work with IT leadership and business analysts to develop, apply business and functional requirements governance and best practices, and deliver technology solutions to support business objectives. This role will engage project stakeholders while ensuring the requirements are clearly identified and documented to keep the project on track for completion. The perfect candidate will have expert level experience in all business analysis capabilities to be able to mentor, motivate, train, and implement core processes/practices to the BA team. Responsibilities: Business/Functional Governance Management *Define and manage business and functional requirements governance and best practices by partnering with IT leadership and IT business analysts. *Recognize and identify potential areas where existing business and functional requirements policies and procedures require change to lead collaboration with peers to establish and improve standard business and functional requirements practices. *Resolve issues and mitigate risks associated with gathering of business and functional requirements. *Establish and maintain ongoing collaborative meetings refining governance in response to business/technology opportunities or changes. *Lead Center of Excellence for the creation and publishing of consistency, standardized templates, and artifacts for our business analyst practice.Staff Management *Manage business analyst personnel while optimizing allocation-based skills, experience and/or interest when possible. *Identify opportunities and execute a plan to facilitate knowledge transfer within the team and successfully cross train resources whenever possible. *Evaluate project and staff performance to make recommendations for staff development. Execute performance management for the business analyst team, including setting goals and objectives.Internal Collaboration *Collaborate with business and technology partners. *Direct and drive successful business relationships with key internal partners and significant external partners. *Own key client relationships with a focus on exemplary customer service and service delivery. User Acceptance Testing *Define and lead creation of user acceptance test cases for strategic projects as required. *Transform business and functional requirements into traceability matrix to develop comprehensive user acceptance test cases. *Facilitate user acceptance testing training with key business stakeholders as required. *Analyze and validate user acceptance test plans do not replicate unit, system and/or regression testing. *Provide standard processes and tools for collecting user acceptance feedback which can be effectively leveraged by project managers, software engineers and other project stakeholders as required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

As an Information Technology Infrastructure Project Manager with this client, you?ll manage several IT projects at once, overseeing scope, timelines, and budgets while coordinating work across... More multiple teams and suppliers. You will work with the Networking team, Datacenters and Applications team and the End user experience team. You?ll organize and lead meetings, analyze and schedule project changes, and regularly update forecasts and documentation to ensure smooth transitions to production. Your responsibilities include tracking progress, identifying risks, and facilitating lessons learned sessions after each launch. You?ll apply project management best practices (PMBOK), collaborate with architects and subject matter experts, and maintain effective communication with all stakeholders. Success in this role requires autonomy, strong leadership, and the ability to drive results and continuous improvement in a hybrid work environment. The culture of this team is that the project managers are extremely approachable, they have leadership skills, they can inspire and motivate, and they are very organized!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day to day:Insight Global is looking for an Industrial IT SupportSpecialist supporting a specialty polymer manufacturing client sitting in Augusta, GA. They will be responsiblefor supporting various... More industrial IT equipment, troubleshooting issues as needed, troubleshooting & developing HMI's & PLC's, providing training to users on newly installed and updated systems, and identifying project and application requirements. The Manufacturing Execution System is the interface between the equipment and the DCS (Digital Control System), and engineers use the DCS to pull equipment data.The current team is made up of 3 DCS Engineers and 2 Industrial IT Support Specialists.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is searching for an IT Auditor for one of their financial services customers. This person will help plan and execute audits, asses & test controls, identify and document risks, and... More provide proper recommendations through submitting work papers. This position is 5 days/week onsite.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global's client is seeking an IT Project Manager to join their team. This person will oversee large-scale IT operational fleet projects, but specifically will be overseeing the preplanning... More stages of the project. This person will need to be extremely detail oriented, organized, proven experience handling budgets of over 1M, and have worked on large scale projects that include both technical and non technical scope. This could include, but is not limited to: end user refreshes, network, POS, RFID, HVAC systems, UPS (uninterrupted power supply), and others. Main duties will include coordinating cross-team efforts, managing scope definition and scope management, and validating, justifying, approving, and reconciling budgets. This person will need to communicate effectively with senior management through discussions and formal presentations, as well as oversee the hand over to the delivery team of the project. They will be responsible for defining and driving project schedules, managing vendors, and aligning project goals with IT strategic technology and process goals. This person will thrive in a fast-paced and dynamic environment across different teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Ralph Lauren Distribution Center is looking for an IT Warehouse Technician as the holiday season quickly approaches. This North Carolina location is Ralph Lauren's largest hub in North America for... More ecommerce and Ralph Lauren is in need for more onsite presence for peak season. In a matter of days shipping orders can track from 30,000 upwards to 300,000. The IT Warehouse Technician is responsible for providing technical support and ensuring seamless integration between warehouse hardware and enterprise software systems. This role involves troubleshooting, monitoring, and supporting both physical hardware and software applications critical to warehouse operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Support Specialist provides advanced technical support to end-users by troubleshooting and resolving complex hardware, software, and network issues. This role serves as an escalation point for... More Level 1 analysts and works closely with other IT teams to ensure timely resolution and high customer satisfaction. Key Responsibilities:- Respond to and resolve escalated technical support requests from Level 1 analysts and end-users.- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, operating systems, and business applications.- Provide remote and on-site support as needed.- Document issues, solutions, and workarounds in the ticketing system.- Collaborate with infrastructure, network, and application teams to resolve cross-functional issues.- Maintain and update knowledge base articles and technical documentation.- Assist in onboarding/offboarding processes including account setup, hardware provisioning, and access management.- Participate in IT projects, system upgrades, and deployments.- Ensure compliance with IT policies, procedures, and security standards.- Train and mentor Level 1 analysts as needed.- Support two manufacturing plant locations in Orem and Nephi, Utah.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Program Manager will be responsible for managing large enterprise ServiceNow systems implementation programs. The selected candidate is someone who can effectively charter, scope, organize and... More deliver outcomes for our fast growing strategic practice areas. Strong organizational and communication skills as well as program management skills in an IT technical environment are essential to this role given its dynamic cross functional engagement and leadership level interaction.What you get to do in this role:?You will define, control and communicate program scope, setting and managing practice workstreams and program timelines for clients, managing day-to-day tasks, risks, dependencies, etc.?Develop and maintain key program management deliverables during client implementations (i.e. program resource plans, roadmap, workflows, dependencies, risks and mitigation, implementation and change plans)?Manage program activities from inception to measurement and leadership level communication with client?Manage, prioritize and deliver multiple initiatives across practice teams during implementations?Collaborate with stakeholders to create program deliverables, scope definition, work effort estimate, timeline/roadmap and business/technical requirements document?Perform critical path analysis and create/augment program schedules and resource plans?Manage day-to-day work plans and resources across multiple clients, and practice areas.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Operation Specialist for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle... More of a student from early learning to higher education. This role will be hybrid remote in Columbus, OH or Parma, OH ? working 2 days onsite 3 days remote. This would be second shift, Monday through Friday. Second shift for this role is 11:30am-8:00pm EST. This is a contract position with potential extensions based on performance.As an IT Operations specialist you will be responsible for monitoring IT systems and infrastructure to ensure timely detection and resolution of incidents. You will manage alert systems, coordinate escalations, and facilitate effective communication between technical teams and stakeholders. Your expertise will help maintain system reliability and minimize downtime, ensuring business continuity. The ideal candidate will have a strong background in IT operations, excellent problem-solving skills, and the ability to communicate complex technical information clearly. You will work closely with cross-functional teams to implement best practices in incident management and improve operational workflows. This position requires a proactive approach to identifying potential issues and a commitment to continuous improvement in IT service delivery.Additional Responsibilities Include: - Analyze and prioritize alerts based on severity and impact.- Initiate and manage escalation procedures according to established protocols.- Maintain and update alerting and monitoring tools and documentation.- Analyze incident trends and recommend improvements to reduce recurrence.- Maintain documentation of incidents, alerts, and escalation actions.- Continuously improve alerting and escalation processes.- Communicate effectively with stakeholders regarding system status and incidents.- Participate in post-incident reviews and report findings.- Continuously evaluate and enhance communication protocols during incidents.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less