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A large client of Insight Global is hiring for an IT Help Desk Lead Analyst to join their team. This team provides technical support to the company's internal employees -- think Genius Bar style ?... More inside the company's headquarters building. The Lead will be responsible for overseeing daily operations of the IT Help Desk team. This include ensuring timely and effective resolution of technical issues and driving continuous improvement initiatives. This role combines leadership, technical expertise, and customer service skills to maintain high-quality support for end-users across the organization. You will be customer facing daily with the onsite employees and providing on the spot support as the customers come into the support office. Key Responsibilities?Leadership & Team ManagementoLead, schedule, and coordinate daily work, meetings, and projects for the IT field support team.oMentor and coach team members to improve technical and customer service skills.oMaintain high team morale through open communication and professional development.oPrepare staffing plans and assist with hiring, training and onboarding new team members.?Technical Support & EscalationoAct as the primary escalation point for complex technical issues.oEnsure adherence to IT support policies and procedures.oOversee resolution of issues impacting business operations across multiple sites.?Process Improvement & ReportingoDevelop and implement continuous improvement initiatives to enhance service desk capabilities.oMonitor and report on key performance metrics, including ticket resolution times and customer satisfaction.oAssist in preparing departmental performance reports and forecasts.?CollaborationoWork closely with IT leadership and other departments to align support strategies with business objectives.oMaintain knowledge of industry trends and emerging technologies to improve support processes.Hourly Pay: $33-36/HR - negotiable based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Main responsibilities will include:- Strategic IT Sourcing: Lead the end-to-end strategic sourcing of IT services from global vendors, ensuring cost-effective, value-driven procurement solutions.-... More Build and maintain strong vendor relationships while negotiating complex IT services deals that align with organizational goals.- Stakeholder Engagement: Act as a trusted advisor to senior internal stakeholders, proactively promoting procurement services.- Have a professional services mindset and serve as a ?tour guide? to help internal clients navigate procurement processes and achieve optimal outcomes.- Analytical and Tool Proficiency: Confidently work with sourcing tools, benchmarks, and analytics to deliver data-driven insights and results.- Utilize modern tools and methodologies to enhance procurement effectiveness.- Collaboration and Global Networking: Work effectively within a global ?swarm intelligence? environment, collaborating with colleagues across regions to share expertise, best practices, and solutions.- Embrace a culture of knowledge-sharing by both receiving and providing guidance within the team.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This Project Manager would be handling typical responsibilities including time tracking, resource management, project plans, milestone updates etc. Projects this PM may be working on could include... More examples like: website related projects, custom application development, customer facing tools including customer interface updates and enhancements to enterprise systems. 80% of the projects are application development focused. This PM would also be working with offshore teams.1.Define, control, and manage project scope to ensure alignment with business goals.2.Develop and maintain detailed project schedules to ensure timely delivery of milestones and final outcomes.3.Develop and maintain project estimates, resource plans, and status reports.4.Track project progress against baseline.5.Manage internal and external project stakeholders, including coordinating with and overseeing third-party vendors.6.Assemble and lead cross-functional project teams based on project scope and requirements.7.Define and assign individual responsibilities, ensuring team members are aligned with project objectives.8.Identify and secure appropriate resources (human, technical, and financial) necessary for successful project execution.9.Proactively monitor and communicate project status, risks, and issues to team members, stakeholders, and senior management.10.Actively manage project risks and develop mitigation strategies to minimize impact on scope, timeline, or budget.11.Take initiative to resolve issues and remove obstacles that may impede project progress or quality.12.Other duties as requested.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Lead and manage the monthly onboarding of 6 software titles for the Software Asset Management (SAM) Program, ensuring each title is thoroughly evaluated for compliance, licensing, and security... More requirements. Collaborate with stakeholders, vendors, and IT Security to coordinate onboarding activities, gather necessary documentation, and facilitate approvals. Oversee the end-to-end onboarding workflow, from initial request through deployment, including the transition from current manual process to future automated tracking in ServiceNow. Drive operational improvements, cost savings, and process automation.Key Responsibilities?Manage onboarding an average of 6 software titles per month?Support HAM activities?Coordinate with software owners, vendors, and IT Security?Maintain SAM documentation including internal team documentation and user-facing knowledge ?Prepare program reports and presentations?Document requirements for automating onboarding tracking in ServiceNow; lead transition from manual to automated workflowWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IFF is looking for a senior project manager who has come from an extensive background of managing IT infrastructure projects. The ideal candidate needs to have strong experience estimating the... More projects scope from functional/technical requirements to the necessary level for planning and scheduling. This person needs to be able to communicate technical details to all levels of stakeholders including highly technical team members and non-technical members. This candidate also needs to have a client-focused/customer service mindset while possessing expertise in project management methodologies, tools, resource management practices, and change management techniques. The day to day for this consists of developing and managing existing project documentation, including project schedules, weekly and monthly status reports, presentations, risk logs, action logs, issue logs, etc. This PM will need to gather information required for analysis of project cost, resources, time, and other project supporting deliverables. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The IT Business Data Analyst is supporting all IT Operations on their site(s). They deliver a consistent business focused approach through site IT Operations to unlock business value and respond to... More change with agility and speed. The role benefits from standardized ways of working while recognizing and supporting functional differences. The IT Data Operations Analyst must build and manage trust-based relations with site business user community and business IT representatives and is responsible for the site integrity and services. He/She works in close collaboration with the IT Data Operations Lead, who is end-to-end accountable for the IT infrastructure operations of site(s), including the delivery of day-to-day site level infrastructure services to the agreed SLAs. This role will be onsite in Monaca, PA. This role pays between $30-$50/hr depending on skillset and experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Operations Center (ITOC) Analyst will oversee complex network components and will be responsible for network monitoring and management in a 24x7 environment. From a centralized location, the... More ITOC Analyst will monitor for issues pertaining to usage of bandwidth, utilization of the server, uptime, and other crucial elements. If systems experience an outage, the ITOC Analyst will resolve issue by isolating programs and collaborating with engineers and team members to find quick and appropriate fixes. Essential Functions will include monitoring day-to-day issues related to computers, networks, applications, critical infrastructure, and info-security, perform triage and escalate issues to support teams, perform routine maintenance as needed, etc. The right candidate is reliable, proactive, and has strong communication skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in Wood Dale, IL is looking for a IT Service Desk/Desktop Engineer to join their team. This person will be the first point of contact as users within the organization are seeking... More assistance and support for any IT related issues. Daily responsibilities will include but not be limited to taking inbound calls and managing support tickets via phone, email, or chat, troubleshooting hardware and printer issues, and resolving common software application issues such as password resets. Candidate must have excellent customer service experience and go getter attitude as they will be interfacing with individuals across the entire organization. This person must have good written and verbal communication and be comfortable working in a fast-paced work environment. Based on knowledge and years of experience, this position offers a pay range of $22-25/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to add an IT Project Manager to join the organization and lead multiple initiatives. This individual should expect to spend a significant portion of their day working... More cross-functionally in an Agile environment, sitting in on meetings, and driving collaboration across IT and business teams. While this role is primarily focused on IT projects, there may be occasional non-IT initiatives such as Learning Management System enhancements. The ideal candidate will have experience leading Scrum teams, facilitating stand-ups, retrospectives, and demos, and working with stakeholders to clearly lay out project plans and processes. While data migration experience (such as Power BI) is not required, it is considered a plus. This person should bring strong leadership skills, excellent communication abilities, and a collaborative mindset to work with a wide variety of people within the organization. This team is looking for someone who can hit the ground running, manage enterprise-level projects, and demonstrate flexibility across app development and system upgrade initiatives.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is searching for an IT Specialist Mid to join one of our largest federal clients. Responsibilities will include hut are not limited to: -Assisting information engineers in coding,... More testing, implementation, and documentation projects. -Conceptualizing, designing, constructing, testing, and implementing portions of business and technical Information Technology (IT) solutions through application of appropriate software development life cycle methodology. -Interacting with the customer to gain an understanding of the business environment, technical context, and organizational strategic direction. -Defining scope, plans, and deliverables for assigned projects. -Collect, identify, define, and organize detailed user and IT requirements. -Coordinate and collaborate with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. -Confirm and prioritize project plans and deliverables with the customer. -Participate in business and technical IT solution implementations, upgrades, enhancement, and conversions. -Apply metrics to monitor performance and measure key project criteria. -Prepare system documentation. -Establish and maintain security, integrity, and business continuity controls and documents. -Analyze, identify and resolve business and or technical problems using appropriate tools. -Participate in special studies and stay current on emerging tools, techniques, and technologies. -Experience in Information Systems (IS).-Specialized experience in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. -Must possess an Original Equipment Manufacturer (OEM) network support certification and an Operating System (OS)/Application certification.Compensation:$27.00/hr. to $30.96/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less