Job Search Results for it manager

Insight Global is seeking a Customer Support Manager to sit on site in Cleveland, OH. In this role you will be responsible for overseeing around 40-50+ people who work domestically and... More internationally.As a Customer Support Experience Manager, you will oversee a team of support representatives, providing guidance, training, and performance evaluations. You will also be responsible for setting key performance indicators (KPIs) and ensuring that the team meets or exceeds these goals. Additionally, you will also be responsible for understanding each of our customer environment profiles, handling escalated customer issues, analyzing contact center metrics, and ensuring compliance with company policies and industry regulations. You will also be responsible for ensuring proactive customer care and anticipating the needs of our customers. Your role will involve identifying areas for improvement, implementing innovative technologies or processes, and ensuring that customer interactions align with the companys values and objectives.Your primary goal will be to create a positive and productive work environment that motivates employees to perform at their best while maintaining a high standard of service for our customers. Your work environment will have some hybrid elements built upon an onsite foundation. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of contact center operations. You should be able to analyze data, identify trends, and make data-driven decisions to improve service quality. Additionally, you should be comfortable working in a fast-paced environment and managing multiple priorities simultaneously.Key responsibilities include monitoring customer interactions, handling escalated issues, and collaborating with other departments to ensure a seamless customer experience. You will also be responsible for developing training programs, creating support documentation, and implementing customer feedback mechanisms to drive continuous improvement. Additionally, you will be responsible for the design and ongoing optimization (and will be included in the implementation) of an omnichannel contact center suite of technology tools and processes.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are looking for a motivated sales leader to manage and grow a private-label B2B client of ours in Columbus, OH. This person thrives in a rapid-growth and fast-paced environment with a demonstrated... More track record of success in a full sales cycle role. This selling manager will be cultivating relationships with retailers and brands of all sizes, both domestically and internationally.Key aspects of this position include: Revenue Generation Sales Team Leadership (2 current direct reports) Project Management CommunicationSales Director should expect to spend approximately 75% of their time on team revenue generation, and the remaining time on leadership, project management, and communication. RESPONSIBILITIES OF THIS POSITION: Develop and execute plans to achieve annual private-label wholesale sales goals across multiple distribution channels and verticals Create and communicate sales goals to a team of sales account managers and account executives, ensuring their progress toward goals on an annual basis, and communicating that progress to the VP/President Manage and grow an assigned book of business Build and maintain long-term and strong relationships with customers through both proactive prospecting and new customer development, and growth of current accounts Cultivate an ongoing understanding of industry-specific trends and landscapes, as well as marketplace demands for product performance, and communicate and speak to those in a manner that positions our team as industry-leaders Effectively communicate value propositions through presentations and proposals. Effectively communicate and report on issues and matters that shift the strategic direction of key accounts and market penetration Experienced in closing significant new business and expanding existing client relationships by coordinating proposals, supporting product development and sampling, leading pricing and contract negotiations, and assisting the Outbound Account Executive and Account Manager roles in moving deals through the pipeline to closure Trade Show execution (one major show) Manage trade organization relationships as key point of contact Other duties as assignedBase compensation range is $90,000 $100,000We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Collaborate with Enterprise Corporate Procurement, Third Party Risk Management, and the key business stakeholder(s) to facilitate the onboarding of each new 3rd party relationship. Ensure the... More appropriate due diligence and monitoring activities are performed at the appropriate frequency throughout the lifecycle of the 3rd party relationship or technology. Ensure key business stakeholders are updated and guided through the necessary requirements where stakeholder involvement is required. Perform the necessary tasks to offboard all 3rd parties and technologies when relationships or technologies are being exited. Perform the necessary tasks to ensure each invoice is reviewed, reconciled, and paid through the enterprise accounts payable process. Perform the necessary tasks to keep all 3rd party relationships compliant with enterprise Third Party Control Standards. Perform the necessary tasks to keep all technologies owned by the segment are compliant with all IT Control Standards Prepare program summary decks and dashboards consistent with portfolio management communications to management and risk governance.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Agile ceremonies: standups, sprint planning, backlog grooming Product discovery and refinement with UX and researchers Cross-functional collaboration with devs, analysts, and stakeholders Interfacing... More with internal legal experts and, potentially, external clientsManaging AI-centric product features and legal workflowsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for 2 Sr Marketing Managers to join a large client downtown Toronto. The qualified candidates will be working on digital acquisition for credit cards. They should have... More experience working in the digital space and working on technical platforms. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone... More matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a balance between a hands-on and business acumen, professional-level Materials Manager who specializes in ERP to lead, rebuild, and optimize our materials and inventory operations.... More This role plays a key part in reestablishing the core manual processes and supporting a strategic ERP system implementation.This is a high-impact position for someone who wants to "make a splash"leading a team, driving change, and establishing structure in a dynamic, growing manufacturing environment.Key Responsibilities Include:-Rebuild and reestablish materials processes from the ground up to support business scalability.-Lead and mentor a team of 8 (1 Supervisor, 4 Material Clerks, and 34 Handlers)-Spearhead the creation of home locations on the shop floor and within the ERP system to ensure accurate material tracking and traceability.-Oversee and improve the end-to-end flow of materials:++Ensure raw materials from incoming shipments are accurately received and stored.++Coordinate Handlers to place materials into the correct physical locations using ERP-driven guidance.++Supervise Clerks responsible for administrative functions and data entry for inventory and shipping/receiving records.-Evaluate current manual and clunky processes; design and implement streamlined systems that improve visibility, tracking, and operational efficiency.-Ensure the ERP system (Epicor) interacts effectively with physical material flow, enhancing traceability and location accuracy.-Drive initiatives around real-time inventory updatesassess and propose improvements such as scanner integration, process mapping, and automated tracking.-Manage raw material storage and movement before production begins, ensuring full alignment between physical processes and system data.-Collaborate with cross-functional teams to support production flow, manage hot parts, and optimize resource allocation.-Drive and support the implementation of Epicor ERP, ensuring system functionality is rolled out in a way that supports lean operations and visibility.-Lead inventory control practices, including cycle counts, physical inventory, reconciliation, and accuracy initiatives.-Apply Lean Manufacturing principles to eliminate waste and increase efficiency throughout the materials process.-Provide training, coaching, recognition, and conflict resolution to foster a high-performing, accountable team.-Champion change management and process improvement with the flexibility to adapt to a shifting, growth-focused business environment.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is actively working with one of the nation's top residential builders to identify a Customer Care / Warranty Manager for the Columbia, SC market. This individual will be responsible... More for working with the homebuyer from the initial purchase period through the lifespan of the warranty. They will work directly with the homeowner to ensure their overall satisfaction, while also de-escalating issues and resolving any urgent problems that come up. The role will be about 50% in the office, responding to issues via phone/email and the other 50% will be in the field to meet homeowners onsite and complete purchase follow-ups. Our client is looking for someone who wants longevity, along with a rich and rewarding career. There is extensive room for growth and career achievement, and they will support and train along the way. If you have an interest in and some prior experience in the construction industry and are looking for your next career, apply today!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

One of our clients within the financial services industry is looking for an ITSM leader to join their leadership team. This candidate would have extensive experience with ServiceNow, JIRA, and... More managing teams of technical people.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Our large construction company is currently hiring for a Chief Estimator to join their team in Piscataway, NJ. This individual should have 15+ years of experience working within the construction... More industry as an Estimator on project sizes ranging from 100-300 million. Specific experience working within multifamily residential or data center construction is required. This individual will be responsible for carrying meetings, working directly with architects and owners, pricing up projects and handling value engineering aspects for the estimations. Bachelor's Degree in Engineering or Construction is required. This role is full time on site.Responsibilities: Works toward alignment of customer and company objectives. Assists management in development of strategies and plans. Understands estimating terminology and measures and recognizes processes/project actions that may impact the project. Assists in the analysis and utilization of estimates to predict key project issues. Assists in the evaluation of business opportunities and potential profitability. Assists the Project Manager in presenting, trouble-shooting and improving estimates. Understands construction means, methods, and sequences. Familiar with financial analysis (NPV, ROIC, ROCE). Complies with established company policies and procedures and utilizes established systems and tools. Exhibits confidence and positive attitude about the project and the Company. Assumes training and mentoring roles as requested. Identifies and develops recommendations for improving technical expertise. Develops training and development programs within an area of technical expertise. Conducts training sessions as appropriate. Develops a basic understanding of each of companys organizational units. Builds collaborative relationships with other organizations. Exhibits confidence and positive attitude about the project and the Company. Executes efficient meetings. Leads in tracking action items. Maintains technical performance excellence. Continually strives for the development of new tools and techniques for the purpose of enhancing estimating approaches. Encourages diversity through new processes and tools. Responsible for the technical aspects of planning and organizing the work of subordinates carried out under the direction of a manager. Coordinates estimating activities for proposals. Assists in the development and implementation of estimating standards and procedures. Reviews final estimate packages for accuracy and completeness. Prepares or assists in the preparation of ROIC and IRR forecasts. Assists in preparing budgets and performance plans. Oversees the preparation of crew build-ups and production rate determinations. Determines construction equipment selection. Develops Work Breakdown Structures. Manages the preparation of an estimate. Leads Project Team estimate reviews. Evaluates suitability of scope and execution plan for basis of estimate. Reviews Estimate Plans (approach, techniques, level of effort, cost, schedule), Basis of Estimates and qualifications. Reviews bid tabulations responding to the customer/Request for Proposal requirements. Collects, analyzes and archives project data. Develops historical documentation. Reconciles current project estimate comparisons with previous performance and market benchmark data. Negotiates internal issues, priorities, and deadlines.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less