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Insight Global is seeking a Service Desk Support Technician for one of our clients in the biotech space. This role will be located in New York City right near Penn Station and will be onsite five... More days per week. As a Service Desk Support Technician, you will join a collaborative and fast-paced IT team. This role focuses on day-to-day service desk operations, providing front-line technical support to internal end users and ensuring timely resolution of technical issues. The ideal candidate is customer-focused, adaptable, and comfortable working in an agile, high-collaboration environment.You will work closely with fellow service desk technicians, IT leadership, security, infrastructure, and imaging teams, while using modern tools and AI-enhanced workflows to support business operations.Key Responsibilities? Serve as the first point of contact for end users seeking technical assistance via phone and digital channels? Review, assign, and manage support tickets through the Freshservice ticketing system? Troubleshoot and resolve Tier 1 technical issues related to hardware, software, accounts, and access? Handle common requests such as password resets, Okta user provisioning/deprovisioning, and email issues? Escalate Tier 2 issues appropriately and collaborate with escalation teams to ensure resolution? Work fluidly between the ticketing system and Slack to support real-time collaborationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an AI Automation Specialist?for a 6-month contract with likely extensions. The team prefers this role to be onsite in Fremont, CA, with Tuesday?Thursday in office. If... More needed, the role can be remote with PST working? hours. This is a hands-on individual contributor role?focused on building and deploying AI-driven automations end to end. This role is focused on hands-on execution rather than leadership or oversight, with full ownership of automation efforts from initial problem definition through deployment.The day-to-day work will involve designing, developing, and implementing automations, often starting from unknown and manual processes?and transforming them into scalable automation solutions. The resource will work directly with the sourcing team?and collaborate with stakeholders to understand approved tools, data access, and compliance requirements. A core responsibility will be taking large, inconsistent, and unstructured data sources, analyzing and synthesizing that data, and turning it into tangible results, such as structured datasets, dashboards, and automated reporting and processes. The successful candidate will understand the problem statements, think creatively about how AI and automation can solve it, and bring that solution to life?by deploying multiple skill sets across AI, automation, data, and scripting. This includes using bots and scraping tools?to gather information and report back outcomes in a clear, digestible, business-ready format.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a member of the HR Technology team, you will be responsible for administering, enhancing, and supporting all HR Technology Integrations and should have technical knowledge to do so. Our main IT... More systems are Workday and UKG/Kronos. The role serves as a technical point of contact for continued maintenance and configuration of modules and will ensure data integrity, testing of system changes, report writing and process improvement opportunities. The incumbent will partner with various business stakeholders and be accountable for the overall design and functionality of the applications ? Workday and UKG.What will your typical day look like? ?Identify opportunities for process enhancements and automation within the HR function, driving efficiency and effectiveness, with a focus on time and attendance workflows.?Collaborate with HR business unit and IT business unit to foster idea exchange and knowledge sharing around time and attendance systems and integrations.?Design standard operating procedures (SOPs) to ensure standardization across HR Technology Team, particularly for time and attendance management.?Configure the expense module in workday adding additional companies especially acquisition to expenses and updating the expense hierarchies for the various erp system we interface with.?Configure/update/triage reporting for expense data.?Configure, update and triage expense integrations including core interfaces to the banks, trax and payment systems and multiple erp systems.?Configure account set values and account posting rules for new values and new/changes erp systems. and monitor/resolve any issues with settlement runs.?Run/monitor loads of new/updated project data in workday to support expense billing.?Update and maintain custom validation rules to ensure expense reports are properly validated.?Add and maintain expense items and categories to support business needs.?Add and update expense rate table information for mileage per diems and other needed expense calculations.?Maintain and update business processes for expense reporting to ensure compliance with appropriate approvals.?Maintain and support notifications and escalations for expenses not submitted or approved in time.??Ongoing ResponsibilitiesoWork directly with corporate business and IT stakeholders to gather requirements and design solutions for expenses and integrations.oDevelop, test, support, and deploy integrations specific to meeting business requirements for expenses.oAnalyze release updates to understand impacts of feature changes, in relation to clients' existing expense processes and integrations.oAccountable for data integrity, including data quality and data extracts related expenses.oAbility to work in a fast-paced environment and adjust to changing demands or needs of the business.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when... More appropriate. Write concise, informative service tickets. Follow up on all tickets in a timely manner and pursue issues through resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Procurement Consultant, you?ll act as a trusted advisor to Town departments, supporting the full procurement lifecycle?from initial concept through contract execution and delivery.Key... More responsibilities include:?Lead and support competitive procurements (RFPs, RFQs, IFBs)?Draft and review complex bid specifications and procurement documents?Evaluate vendors, pricing, availability, and past performance?Prepare bid tabulations, award recommendations, and staff reports?Review contracts, advise on negotiation strategies, and coordinate approvals?Ensure compliance with federal, state (NC), and local procurement laws?Support minority and historically underutilized business participation?Track vendor and contract performance; assist with issue resolution?Collaborate with departments to improve procurement processes and efficiency?Assist with training, reporting, and procurement data analysisWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re looking for an AI Agentic Engineer to build and productionize LLM-powered, tool-using agents that automate multi-step business workflows. You?ll partner with data and platform teams to ensure... More agents are grounded in high-quality enterprise data via Azure Data Factory (ADF) pipelines and are reliable in production through strong observability, evaluation, and CI/CD practices. We are seeking a Senior Agentic AI Engineer to help scale and productionize an AI-driven solution that ingests, analyzes, and structures large volumes of unstructured commercial contracts. This role will focus on taking an existing proof of concept (POC) and evolving it into a secure, enterprise-grade, production system that integrates with a Contract Lifecycle Management (CLM) platform.The ideal candidate brings strong LLM and agentic AI experience, works comfortably in Databricks, and has prior exposure to legal or contract-based domains. You will work closely with business, legal, and platform teams and play a key role in ensuring long-term maintainability and successful handoff to support teams. Your responsibilities will include:-Productionize an existing AI-based contract ingestion POC into a scalable enterprise solution-Design and implement agentic AI workflows to:--Identify contract types--Extract and normalize contract metadata--Validate signatures, parties, and effective dates-Build logic to process contracts at scale (batch ingestion vs. single-file uploads)-Map extracted metadata to an evolving enterprise taxonomy-Integrate contract outputs into a downstream Contract Lifecycle Management (CLM) system-Work within secure environments accessing sensitive commercial contract data-Collaborate with legal, business, and technical stakeholders to ensure accuracy and compliance-Improve reliability, monitoring, and supportability of AI workflows-Support knowledge transfer and handoff to long-term support teams-Contribute to architectural decisions and best practices for agentic AI solutionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a full time Network Operations Technician working under the direction of the NOC Supervisor and IT Management for a large higher education client. Essential... More responsibilities include providing production network and systems monitoring, performing moderately complex fault-management and assigned configuration tasks in support of customers and customer supporting systems. This position is the technical lead for identifying and isolating large-scale systems and network issues. This person will perform routine tape rotations, provide routine remote hands-on work, and participate in additional support functions related to Operations Center and data center operations as needed.Responsibilities:? Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.? Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems.? Proactively monitor operating systems, databases, web servers and network devices.? Complete assigned tasks in a timely manner; escalate as required to management and/ or customers.? Ensure escalations are handled in a professional, consistent, and relentless manner.? Manage incidents from beginning through final resolution, including customer notification.? Create/Delete/Manage all user accounts utilizing Microsoft Forefront Identity Manager (FIM) and Microsoft Active Directory.? Handle server based hardware installation, configuration, troubleshooting, and replacement.? Patch Windowsand Linux servers as needed.? Administer messaging systems, trouble ticketing system and various operating systems.? Coordinate the installation of client department-specific applications and systems.? Contact support for various systems on campus as well as troubleshooting hardware/applications.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re seeking an IT Program Manager with expertise in Transportation & Logistics Program Management to lead complex, enterprise-wide initiatives across transportation, delivery management, and supply... More chain operations. This role owns the end-to-end delivery of medium to large-scale programs, with a strong focus on DOT compliance, on-time fulfillment (OTF), driver exceptions, and Transportation Management Systems (TMS).The ideal candidate brings deep program lifecycle experience, strong people leadership, and the ability to partner confidently with executive stakeholders.What You?ll Do?Lead and deliver large, cross-functional transportation and logistics programs aligned to enterprise strategy?Oversee program planning, scheduling, budgeting, pricing, and technical execution?Drive stakeholder alignment across operations, IT, vendors, and executive leadership?Identify, assess, and mitigate risks across interdependent initiatives?Own program financials, including budget planning, cost justification, and vendor spend?Partner with portfolio sponsors to prioritize initiatives and deliver business impact?Champion enterprise program management standards and best practicesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a strategic and highly organized Product Manager to lead and coordinate multiple initiatives focused on computer vision and vision-language models (VLMs) used for inspection programs.... More This role will work across IT, Operations, and Wildfire Mitigation teams to align vision model efforts, evaluate external vendors, and drive a unified product strategy that clearly demonstrates business value.The Product Manager will be responsible for building and maintaining a roadmap that aligns stakeholders at different stages of model development, while helping technical teams identify gaps and opportunities. This individual will play a key role in shaping a long-term internal platform where multiple vision models can live, integrate, and scale across the enterprise.Duration: Through the end of 2026, with strong likelihood of extension based on demonstrated long-term value.________________________________________Key Responsibilities?Own and drive the product strategy for computer vision and inspection-related vision model initiatives?Coordinate and prioritize work across multiple business lines, IT, Operations, and Wildfire Mitigation teams?Understand stakeholder needs and where each group is in the model development lifecycle?Build and manage product roadmaps that align technical development with business value?Evaluate and coordinate with external vendors supporting vision model solutions?Translate business objectives into clear product direction and measurable outcomes?Ensure alignment across teams and maintain visibility into dependencies, gaps, and risks?Support development of an internal platform that can host multiple vision models and integrate with downstream systems?Partner closely with program managers and product owners to ensure execution stays on track?Communicate progress, value, and roadmap updates clearly to business owners and leadership________________________________________We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

As a Principal Engineer I embedded in the Enterprise Data & Analytics function, you will be responsible for delivery and operations of technologies and platforms required to model, transform,... More analyze, report, visualize data. You'll provide SME expertise in designing, building, optimizing, streamlining and automating the Azure Databricks platform to enable analytical workloads like Machine Learning (ML), Model Development, Data Insights, Data Science etc. As a Principal Engineer I, you will partner with ML engineers, data scientists, data analysts, and enterprise architects to provide frameworks, set standards, enforce best practices, train and enable users using the Azure Databricks platform. In this role, you'll develop technical skills of one or more junior team-members.-Take assignments that can be worked on individually without supervision, and manage work effort from concept to completion.-Design, build, optimize, automate and maintain the Azure --Databricks platform, ensuring scalability, security, governance and performance.-Design, implement and manage Azure Databricks workspaces, clusters, jobs, access management.-Design, implement and manage policies, monitoring and observability for the Azure Databricks platform.-Implement data analytics principles aimed at business enablement, reliability practices and sound recovery procedures.-Ensure compliance with IT policies, procedures, and industry standards, including reviewing and refining IT control enhancements.-Work closely with business and analytics teams to ensure reliable and governed data access for data needed for -analytics.-Troubleshoot platform issues, optimize performance, and ensure uptime for critical Databricks services.-Stay current on emerging data analytics technologies, recommending enhancements to improve efficiency and governance.-Act as a thought leader on Azure Databricks implementation, usage, end user enablement and training.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less