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An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seeking an experienced Security Engineer to define and implement the security posture for humanoid robotic deployments. In this role, you will own the unified security strategy for hybrid operations,... More ensuring that robot data and control systems remain secure across both cloud environments and on-premise customer sites. You will be responsible for safeguarding the infrastructure that collects sensitive training data and manages real-time robotic systems, focusing on data encryption, secure remote access, and robust identity management.Unified Security Strategy: Develop and maintain a comprehensive security framework that spans hybrid cloud and on-premise industrial environments.Data Encryption: Investigate and implement end-to-end encryption for data at rest and in transit, specifically protecting robotic telemetry and video training data.Access Control: Design and manage Role-Based Access Control (RBAC) and modern authentication protocols (e.g., OIDC, SAML) across the fleet and developer platforms.Secure Remote Access: Establish secure, auditable remote access solutions for engineers to troubleshoot robots at customer sites without compromising facility network integrity.Network Security: Troubleshoot and harden networking configurations, addressing performance and security challenges in complex industrial environments.Infrastructure as Code (IaC): Audit and secure infrastructure deployments using tools like Terraform, Helm, and Ansible.Incident Response: Participate in on-call rotations and respond to security-related outages or vulnerabilities.Compliance & Auditing: Work closely with customer IT teams to ensure solutions meet stringent enterprise security and safety requirementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our customer is seeking a Site field engineer with focus on mission-critical electrical systems. Duties will include support during/throughout system inspection, commissioning, and testing of... More critical power infrastructure in a hyperscale data center construction environment. This role ensures all electrical systems are installed, validated, and tested in alignment with design intent and strict uptime/availability requirements. The engineer will partner with commissioning agents (CxA), electrical contractors, and client stakeholders to drive execution from installation through Integrated Systems Testing (IST) and turnover.This resource will provide support for the local construction and commissioning teams to cover an expected increase in project load for the stated services term. It is expected that much of this scope will be performed at the site in-person, with periodic ability to work from the firm or remotely at home.All individuals of the selected firm that are working with client information will be required to comply with the client?s Non Disclosure Agreement (NDA) and will be expected to keep confidential information secure.This service is not intended to take the place of the responsibilities of the Engineer of Record for the projects and there are no requirements for providing PE stamped or sealed documents while performing the services. Compensation:$50hr to $75/hr + OT Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a hands-on Technical Lead to support the development and delivery of a new application, part of a broader intelligence initiative. This individual will play a critical role in driving... More execution across a cross-functional pod, partnering closely with product, design, and offshore engineering teams.This is a 50/50 role?split between hands-on development (coding/debugging) and technical leadership (architecture, guidance, and delivery oversight).The ideal candidate is a high-performing senior engineer profile?someone who leads by example, contributes directly to the codebase, and drives team execution.Key ResponsibilitiesServe as the Technical Lead for the Intelligence platformContribute hands-on to development (~50%) including coding, debugging, and implementing backend and frontend solutionsProvide technical leadership (~50%), including:Architecture design and technical decision-makingTask allocation and delivery oversightMentoring developers across U.S. and offshore teamsPartner closely with:Product leadership (new PM onboarding)UI/UX and QA resources within the podOffshore engineering teamsDrive execution and ensure timely delivery across the full development lifecycleWork heavily in backend systems to ingest AI-generated data and surface it through front-end applicationsLeverage and align with existing design elements and previously built intelligence platformsEnsure alignment and quality across distributed teamsWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a Site Reliability Engineer (TS/SCI + Poly) to support a client onsite in Chantilly, VA. In this role, you?ll operate in a Tier 2/3 capacity, troubleshooting production... More issues across Linux systems, Kubernetes clusters, and cloud infrastructure. You?ll focus on maintaining system stability, resolving escalated Tier 1 issues, and improving overall reliability as the platform continues to scale. Daily work includes investigating performance issues, applying patches and fixes, and partnering with engineering teams to prevent recurring problems and improve operational processes. You?ll also participate in an on-call rotation (primarily 5pm?5am) to support the environment during off-hours as it moves toward a 24/7 operational model.Compensation: $86.56/hr to $100.23/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A healthcare provider in Indiana is looking for Epic At the Elbow Support Analysts to join their team for a two week go-live. These individuals will serve as the primary on-site support during the... More system go-live. They'll provide real-team assistance to end users, guiding them through system workflows and resolving issues as they arise. They'll also triage and escalate technical or process-related issues to the appropriate teams at the organization. Additionally, they will monitor support activity, identify trends, maintain documentation, gather user feedback and collaborate with training and implementation teams. It is imperative that these individuals can provide exceptional support for two weeks at minimum. There are both day, third and night shifts throughout the two week duration for a multitude of different Epic applications. We are hiring for the following applications: -Epic Ambulatory-Epic Cadence/Prelude -Epic ASAP-Epic Beacon-Epic Beaker-Epic ClinDoc -Epic OpTime/Anes -Epic Radiant -Epic Stork -Epic Willow IP Compensation: $30/hr to $40/hr. This is an onsite role in Indiana and expenses can be reimbursed for travelers including gas, mileage, food and hotel. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

administration, and maintenance of client/server architecture used to support the development, testing, and delivery of enterprise-wide modeling and simulation applications and services. This... More candidate will be part of a team that performs system engineering, system integration, hardware support, and technical and administrative support service. Candidate will provide IT services and support baseline updates, installation services, and system administration services. Candidate will provide services for any and all phases of system engineering, integration and support to ensure customers meet mission goals and objectives. These efforts include the full range of infrastructure design, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design, integration, testing, implementation, deployment, support and sustainment. Ability to track inventory and produce accurate reports. This position is required to be on-site Monday through Friday with the anticipation that very limited weekend work will be required in the future.Essential Job Responsibilities?Working knowledge of Linux, Microsoft Windows 10, 11, Server 2016, as well as experience working in Virtualized environments (i.e., VMware).?Working knowledge with Active Directory, Remedy, Service Now, or other incident management system.?Provide help desk troubleshooting protocols resolving basic technical issues by providing guidance regarding software and hardware problems.?Resolve more complex technical problems through a defined escalation process.?Ability to track inventory and produce accurate reports Compensation: $25-28.85/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Business Analyst who will be supporting one of our large healthcare clients. The Business Analyst provides analytical, operational readiness, and project support for... More the activation functional teams and Project Manager. They serve as a key contributor to activation planning, readiness assessments, workflow analysis, move coordination, data reporting, and performance measurement. Under general supervision, they will partner with clinical, operational, facilities, information technology, and administrative stakeholders to ensure the Tower Project is ready for safe, efficient, and compliant occupancy and operations. The position develops and maintains operational readiness tools, dashboards, business processes, and decision-support analyses that facilitate successful facility activation and transition into ongoing operations. Job Responsibilities: - Facilitate operational readiness activities by supporting planning, coordination, validation, and readiness reviews across clinical, operational, and support service teams.- Develop and maintain activation readiness tools, scorecards, dashboards, KPIs, and milestone trackers to monitor progress and support leadership decision-making.- Document and analyze business requirements, operational workflows, transition plans, and current-state/future-state processes to support activation planning and continuous improvement.- Assess departmental readiness related to facility design, equipment deployment, staffing, technology implementation, relocations, and new care delivery models, identifying risks, gaps, dependencies, and mitigation strategies.- Support the implementation of activation plans, standardized workflows, and operational readiness strategies to ensure a smooth transition into new healthcare facilities.- Coordinate and track activation workstreams, including occupancy planning, FF&E, medical equipment, supplies, IT, staffing, training, operational testing, and move activities.- Create reports, executive summaries, and data visualizations that communicate activation status, readiness progress, project performance, and key issues to leadership.- Assist with regulatory and operational readiness efforts, including licensing, accreditation, occupancy, life safety, infection prevention, emergency preparedness, and healthcare compliance requirements.- Provide analytical and operational support during activation events, command center operations, occupancy periods, and post-go-live stabilization to ensure successful issue resolution and ongoing readiness.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This Order Processing Analyst will be responsible for ensuring the security and accountability of inventory through transaction documents, process and procedure verification, and system review. They... More will develop and execute replenishment strategies, conduct physical inventories and leads cycle counts. Analyzes and when able, corrects cycle count discrepancies. They will complete audits for incoming and outgoing shipments to assure quality and accuracy. They will also compile and document all transactions for data entry. will be responsible for providing courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc. They will manage customer accounts including SMI (Supplier Managed Inventory) programs, as well as advise customers on deliveries and investigate shipping issues. They will be expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Palo Alto office - The shift is... More 830am-530pm PST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Palo Alto CA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneouslyCompensation: $29-31/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less