Job Search Results for Customer Service

Solumina Systems Analyst

An aerospace employer is looking for a Solumina Systems Analyst to join their team within the digital technology group responsible for delivering digital solutions within the company's Manufacturing... More Execution System (MES) and Manufacturing Operations Management (MOM) enterprise platform. The MES and MOM platforms support 34+ global manufacturing sites and engine centers and this role is needed as they will directly support a new Solumina instance being set up in a new facility in Asheville, NC. The implementation of the new instance should be completed by the end of the year, and then this role will focus on existing backlog and breakfix across all sites remotely. This resource should be able to be onsite 4x per month in Asheville, NC during the implementation phase. The Solumina Systems Analyst will act as a Systems Analyst for iBase-t's Solumina G7. This person will be responsible for meeting with customers to understanding the needs from the business side, as well as understanding the business processes. They will be responsible building out requirements and focus on process planning and manufacturing execution for these enhancements. They will need to translate customer requirements into a solution design, while meeting all budget, quality, and schedule targets. This resource will work with both internal customers, external suppliers, and business partners to architect and build system solutions. They will need to manage supplier and partner scheduled while working on multiple projects simultaneously with regular reporting. This is a functional based position, and they will need to write functional requirements, technical design documentation, and test plans. They will be responsible for the configuration, testing, and set up before the G7 release to the new facility. They will be directly involved in the cycle testing and readiness integration testing, and ensuring that the instance can be properly integrate with SAP, the company's ERP system. Since Solumina is built on Java, any technical understanding of Java programming is highly preferred, as well as some knowledge in SQL products.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Production Support Manager

The Production Support Manager will lead a team responsible for supporting and enhancing a live, client-facing production environment. This individual will manage resources supporting both new system... More implementations and ongoing enhancements, while ensuring day-to-day operations run smoothly and consistently. They will serve as the primary escalation point for clients and internal teams, stepping in to de-escalate situations, communicate clearly, and drive resolution when issues arise. The manager will train, mentor, and support their team, ensuring they understand and correctly apply a wide range of detailed operational rules and decision paths, including how specific scenarios impact what actions or data can be released. They will collaborate closely with business stakeholders, clients, and technology partners to identify areas for improvement, recommend process or system enhancements, and align support activities with evolving business needs. While the technical work itself is straightforward, success in this role depends on strong leadership, attention to detail, sound judgment, and the ability to confidently manage both people and customer expectations in a fast-paced production environmentWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Transformer Technician

Perform sophisticated transformer field service operations that require strong technical skills. Including fix and repair transformer equipment, applying own knowledge and experience to resolve... More problems or recommend changes or modified procedures to improve performance and customer satisfaction.Serve as expert level in rigging, re-gasketing, cutting new gaskets/O-rings, vacuum/oil processing, and all tasks related to transformer service work.Performs work to required Quality Assurance (QA) specification including vacuum, oil logs, and job walkdown for issues prior to project completion.Assist Crew Lead or Transformer Resource Manager with the planning of field service project set-up, resource requirements, coordination of equipment and vendors, including personal lodging and travel, scheduling of heavy equipment, tankers, test equipment, etc. Will also assist in gathering data and preparing field service job reports and non-conformance reports and to record and compile data for analysis.Maintain safe operating condition of vehicles, tools, & equipment, including conducting detailed inventories & inspections to resolve maintenance & repairs. Perform repairs & maintenance per maintenance scheduleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Data Integration Analyst

The Data Integrations Analyst II plays a key role in the design, enablement, enhancement, and management of data integration implementations of the GuidingCare? application. The Data Integrations... More Analyst works closely with customer liaisons and the engineering team on gathering customer data and information requirements as a key enabler of data ingestion and transformation and the company?s end-to-end technology solutions. Essential Duties And Responsibilities ?Responsible for building end-to-end solutions and understanding of data transformation as it flows through key business processes ?Perform technical analysis, query databases and do data mining in various modules of GuidingCare ?Design mappings (extracting, transforming and loading data) and ETL transformations from a variety of data formats like JSON, XML, CSV, TXT, HL7 and EDI and structure into enterprise-scale databases ?Initiate, conduct and facilitate discussions with multiple stakeholders, and translate the results, document and communicate data integration requirements ?Analyze, design, optimize and enhance EDI applications specifications in various formats that include HIPAA standard formats - Electronic Data Interchange (EDI) ?Work closely with engineering and business stakeholders to understand and gather customer?s data integration requirements ?Collaborate with Project Managers to manage scope, customer expectations, technical requirements, and provide input into the project plan by identification of risks, dependencies, and stakeholders. ?Document and maintain the APIs (Application Programming Interface) and help the clients to implement the same ?Provide feedback of storage infrastructure and application designs to ensure they are aligned with business requirements. ?Analyze common issues in API calls that include various error codes in 4xx series and business logic validation ?Assist client to set up SSO (Single Sign-On) to login into the GuidingCare? product using a variety of SSO mechanisms like Basic Single Sign-On, OAuth2.0 and Federated Single Sign-On with SAML 2.0 ?Provide the global Product Support Team with guidance and technical knowledge on reported data and data integrations issues. ?Maintain data integration documentation and process flow of all data interfaces ?Support data interface development, testing, integration, and deployment in partnership with global Product Management, Engineering, Quality Assurance and Interface teams ?Provide internal and external (client) training relative to data integration solutions and operational proceduresWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Inside Sales Representative

An employer is seeking an Inside Sales Representative for a 6-month contract-to-hire position. The company specializes in delivering fiber internet services to residential and small business... More customers. This role is responsible for identifying, qualifying, and closing sales opportunities through inbound and outbound calls, emails, and web-based communication. The position requires developing and maintaining a strong understanding of fiber optic products, services, and solutions in order to clearly articulate value to prospective clients. Success in this role also depends on building and nurturing relationships with both new and existing customers by understanding their needs and providing tailored solutions. Sales leads, opportunities, and customer accounts are actively tracked and managed through CRM systems to ensure timely follow ups and accurate progress updates. The role includes preparing and delivering price quotes, proposals, and contracts, while collaborating closely with marketing and field sales teams to align efforts, share insights, and support smooth customer handoffs. Regular reporting on sales metrics, targets, and overall performance is also provided to management. Target pay is $18-20 an hour + commission. Work schedule? Tuesday-Saturday Working Hours ? 12-8PM PST Commission - $50 paid for every sale installedWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Controller (Financial Services)

An Ai Startup is hiring a senior finance leader from financial services to help shape and build the next generation of finance and business intelligence. This person should bring deep controllership... More judgment from a regulated, high-scrutiny environment and be able to translate real-world close, reporting, control, and management experience into product requirements, workflow design, and customer-facing domain expertise. The ideal candidate has operated in a public-company or large private financial-services organization and understands how close, reporting, SOX/ICFR, and external-auditor expectations interact in practice.? Act as the finance domain authority for regulated financial-services use cases.? Translate real-world close, reporting, and SOX/ICFR processes into product requirements and workflows.? Partner closely with product and engineering to ensure finance automation mirrors how work actually happens.? Support customer conversations with CFOs, Controllers, CAOs, Internal Audit, and SOX leaders.? Shape audit-ready evidence, controls, and review logic within the platform.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

SAP BRIM Implementation Manager

SUMMARY:The SAP Billing Systems and Transformation Manager provides strategic leadership and direction for our customer's Americas? SAP billing landscape, ensuring the systems, processes, and teams... More collectively enable the company?s business and financial objectives.This role is pivotal to realizing our customer's Americas? BRIM vision ? empowering the business to ?collect what we deserve? through a highly flexible, automated, and reliable rating and billing platform.The manager will lead the regional migration from the legacy SAP R/3 ECC6 SD billing platform to the modern SAP BRIM (Billing and Revenue Innovation Management) platform, acting as the primary liaison between country business functions, the global SAP organization, and implementation partners. They will oversee the full BRIM program lifecycle ? from exploration and design through development, testing, deployment, and rollout ? ensuring all billing processes remain accurate, compliant, and efficient throughout the transition.The manager will own the operational health of the billing ecosystem ? overseeing daily/weekly billing cycles, system performance, inbound and outbound billing interfaces and change management ? while leading a small, high-performing team of SAP functional and technical experts to continuously improve reliability, scalability, and business value.ESSENTIAL DUTIES AND RESPONSIBILITIES:SAP BRIM Migration LeadershipLead all phases of our customer's Americas? SAP BRIM migration initiative - including planning, design, build, testing, deployment, and post-go-live stabilization.Act as the primary regional contact for global SAP teams and external implementation partners, ensuring alignment with global templates and governance standards.Translate complex business requirements into technical deliverables that align with BRIM?s Subscription Order Management (SOM), Convergent Mediation (CM), Convergent Charging (CC), Convergent Invoicing (CI), and FICA modules.Oversee data migration strategy from SAP SD to BRIM platform, ensuring data integrity, accuracy, and compliance.Plan and execute the customer migration strategy from SAP SD to BRIM platform to ensure seamless go-live and business continuityDrive cross-functional coordination across Finance, Billing Operations, Customer Service, Commercial, and Inbound Systems teams.Operational ManagementManage daily and weekly billing cycles, ensuring completeness, accuracy, and timeliness of customer invoices.Oversee the performance, health, and availability of the billing system, coordinate with global teams for patch management, upgrades, and performance tuning.Ensure adherence to SLAs for issue resolution, system availability, and change request turnaround.Maintain detailed system and process documentation, including architecture, configuration, and business logic.Establish strong monitoring and reconciliation processes to ensure end-to-end accuracy from transaction to invoice to cash collection.Team & Project ManagementCollaborate with, manage and mentor a small team of SAP developers responsible for ongoing system development and support.Lead project planning, estimation, resource allocation, and tracking to ensure deliverables are completed on time and within budget.Provide regular project status reports and risk assessments to stakeholders and senior management.Coordinate and support user acceptance testing, business sign-off, and production cutovers.Promote proactive communication and change-management practices to minimize business disruption during system transitions.Continuous Improvement & GovernanceEvaluate and recommend process or system improvements aligned with our customer's digital transformation and automation objectives.Ensure consistent documentation of business requirements, solution design, and test cases.Enforce adherence to IT change-control policies, audit requirements, and security protocols.Partner with finance leadership to align billing performance with financial KPIs and audit standards.Stay current with SAP S/4HANA and BRIM roadmap updates, advocating for future-ready billing capabilities.This role pays between $100-150K depending on location and years of experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Full Stack SWE - Remote, Secret or TS

Software Engineer: Current project technologies include C#, React, Redux, and PowerShell scripting. Much of the code is built in Visual Studio with a MS SQL server backend and maintained in Azure... More DevOps code repository.Job Duties:?Candidate is expected to have a complete understanding of software engineering principles, theories, and concepts.?Candidate is required to understand standard .Net web application and service architecture.?Candidate must be able to provide technical solutions to a wide range of complex problems in the application where analysis of data requires evaluation of identifiable factors.?Requires the ability to quickly understand legacy code, tools and technologies.?Candidate should have experience in the application release lifecycle (building, deploying, testing).?Collaborate with cross-functional teams (Development, Requirements, QA, Operations) to ensure seamless integration and delivery of software.?Anticipate challenges and mitigate risks related to deployment and operational issues.?Provide hands-on technical leadership to Junior Development team members, including guidance in system troubleshooting and support.?Foster a culture of innovation, collaboration, and customer-centricity within the Development team.?The successful candidate will be an experienced developer who is able to serve our customer in understanding the software and how to enhance it.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Engineer - INTL India - EOR

Compensation:15 to 25 LPA - Exact compensation may vary based on several factors, including skills, experience, and education.A Fortune 100 retail client of Insight Global is looking to hire elite... More Data Engineers to join their Enterprise Data Warehouse Team. This team is responsible for supporting and providing all 12 company business units with the data they need to optimize their BUs and increase efficiency/profitability. This company has a centralized data organization and is Google's largest customer. There are over 200 people that report to this director, and his teams are responsible for working with over 170 petabytes of data within BigQuery. This Data Engineer will be responsible for legacy redesigns, net new projects within all 12 business units, and will be using cutting-edge technology for all of it. The ideal candidate for this role can vary in years of experience but must be able to think systemically about computer science instead of just being able to code. For example, there are a hundred ways to cut code, but these candidates must understand what the trade-offs are of doing it each way and be able to explain why they would decide which way they chose to cut it. We are looking for someone with a growth mindset who is able to reflect on their prior work and think of what they would do differently next time to improve it. The overarching goal of this team is not just build a data set, but to build one that is robust using processes and techniques that will allow to work just as well on day 100 as it would on day 1.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Engineer

NextEra Energy Resources' Engineering & Construction (E&C) division is seeking a BOT Project Engineer supporting solar farm design and construction for build-own-transfer (BOT) projects delivered to... More external customers. In this role, you will serve as the engineering lead for customer-contracted projects, managing 3rd party contractor teams while ensuring technical execution aligns with negotiated contractual, performance, and milestone requirements. Project engineering responsibilities span from proposal support and customer negotiation through construction, commissioning, and warranty. Following contract execution, the BOT Project Engineer interprets technical agreement documents and translates negotiated requirements into clear internal scopes of work, coordinating across engineering, project management, procurement, development, legal, and other stakeholders to ensure compliant and timely execution. This role pays $50-60/hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less