Job Search Results for Customer Service

{"JobID":509720,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-74.568,"Longitude":40.6859,"Distance":null},"State":"New Jersey","Zip":"07920","ReferenceID":"NNJ-af33efc0-045d-4130-802b-115cb4aed143","PostedDate":"\/Date(1774283255000)\/","Description":"?Minimum of 5 years of experience within life sciences supporting the delivery of GXP validated global business systems serving cross-functional stakeholders is required ? specifically working with Veeva RIMs?Experience handling RIMS operations and business process?Experience with provomax and doing hands on integrations preferred?Demonstrated experience within or supporting Research \u0026 Development processes, roles and systems is required?Excellent oral and written skills are required?Demonstrated experience involving data governance and/or data stewardship is preferred 60-65We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"RIMS BA","City":"Bernards","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Project Definition, Planning, and Management?Develop or collaborate in the development of Problem Statements, Business Cases, High-level Project Plans, Project Charters, and Project Proposals to frame each business system opportunity or problem, identify the benefits to be realized, and define the anticipated effort and timeline for each proposed project or significant system change.?Assist project leads and project managers in planning projects, establishing work plans, determining the anticipated effort, estimating resource requirements, and identifying required deliverables.?Assist project leads and project managers in tracking, communicating, and reporting on project status, as well as developing materials for presenting various aspects of proposed or in-progress projects.Business System Analysis?Lead or collaborate on discovery \u0026 concept phase activities including (but not limited to) current state assessments, key stakeholder interviews, surveys, policy \u0026 procedural reviews, document analysis, requirements workshops, and use cases.?Lead or collaborate on analytical and critical evaluation activities including (but not limited to) to-be process engineering, definition of process roles and responsibilities, identification of test scenarios \u0026 test cases, creation of training plans \u0026 training materials, authoring of procedural documents, and work aids for efforts involving the implementation of, or changes to, information technology business systems.?Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.?Collaborate with information technology professionals to establish the technical vision and analyze tradeoffs between usability and performance needs.?Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying business needs.?Identify gaps between system capabilities and business requirements, and map capabilities to requirements to ensure that business needs are met.?Coordinate the translation of business and user requirements into test scenarios \u0026 test cases, including expected results for user acceptance testing (UAT).?Develop and manage the test data required to support user acceptance testing.?Assist with the development and execution of change management and training throughout the organization during the Implementation or enhancement of system solutions.Partnership \u0026 Collaboration?Partner on projects, system changes, and system support efforts with business subject matter experts and cross functional teams including IT professionals and external partners.?Serve as the conduit between the customer community (internal and external customers) and information technology team members.","Skills":"","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":68.0000,"SalaryLow":54.4000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}