Job Search Results for Customer Service

Network Engineer

Insight Global is looking for a seasoned Network Engineering consultant to support one of our largest telecom customers on a Data Center Migration initiative for one of their financial banking... More clients. This role is responsible for leading and overseeing data center migration initiatives, supporting the transition of customers from one data center to another. The individual will serve as the primary point of coordination with clients, participating in migration calls to gather required technical information, review proposed changes, ensure approvals are obtained, and manage escalations or troubleshooting as needed throughout the migration process. While the hands-on execution is largely handled by third-party partners, this role maintains accountability for successful delivery, providing guidance and oversight. The position requires strong experience with Cisco routing and switching, proficiency with ServiceNow for submitting and managing tickets, and familiarity with network monitoring tools to ensure stability and performance during migration activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Construction Manager

A client of Insight Global in the retail & technology sector is seeking Construction Project Managers to support the programming and coordination of sustainable building designs for customer... More fulfillment and logistics building programs. As a Construction Manager (CM), you will work with a broad set of stakeholders including Real Estate, Operations, Design, Launch, Startup, Delivery Experience, Legal and Retail to take the fulfillment center design from concept through the hand off to Operations. This position requires a firm understanding of engineering, planning, program management, contract administration and operations. Responsibilities include but are not limited to: ?Lead the Request for Proposals (RFP) process and vetting qualified contractor proposals, assemble bid submissions and foster the selection of the design build contractors?Coordinate with the designers, building teams, cost estimators to establish proper project budget, scope and schedule.?Assist in obtaining the information and decisions needed from Amazon which are required to complete the construction drawings.?Manage approvals and permissions needed from the building Landlords?Act as a facilitator of information required for by internal functional teams (IT, Safety, Loss Prevention, Food Safety, Operations)?Perform duties as the primary representative on permitting required with authorities having jurisdiction?The Construction Manager will monitor and assist with all utility integrations such as phone service, electrical power, water, sewer?Schedule: The Construction Manager will be the principle schedule auditor, monitor site production, determine target milestones, track and communicate progress?Develop capital appropriation requests and manage fiduciary responsibility for approved budgets?Perform site visits on a periodic basis to confirm schedule progress, attend contractor meetings and act as the single point of contact for the general contractor partners?Review the contractor?s buyout, subcontracting, material purchase schedule and long lead orders.?Coordinate with the launch/startup teams regarding schedule and phased area turnover to insure coordination with all stakeholder functions?Audit the contractors punch list completion progress ?The Construction Manager will direct the contractor through the document turnover and close out process?Coordinate with property management to transition the building facilities to their care?Lead continuous improvement and lessons learned efforts to improve standards, reduce costs and expedite timelines for construction programsThis role is mostly remote but may require roughly 50% travel across the US to various sites. Travel time will be paid for and expenses are reimbursed but must be purchased on a personal credit card. A recommended credit limit of 5k to appropriately support travel is required.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IT Procurement Analyst (Remote)

The IT Procurement Analyst will report to the Manager of IT Procurement and will support domestic and international procurement and vendor management for end-user IT software, hardware, mobile... More devices, and professional services in the US, LATAM, EMEA and APJ. This position will be key to delivery of global procurement services such as raising Purchase Order requests, generating quotes and statements of work, processing invoices, etc. This role will ensure that global IT Procurement standards are implemented and will coordinate suppliers and internal resources to ensure successful delivery of IT Procurement services.?Support domestic and international IT procurement operations, including vendor management for end- user technology, mobility services, enterprise software, and IT professional services. ?Drive adoption of global IT procurement governance policies and best practices to ensure alignment with enterprise strategic initiatives. ?Experience in and a solid understanding of end-to-end procurement process management ?Serve as an elevated buyer, applying strong critical thinking and market awareness to evaluate supplier capabilities, negotiate favorable commercial terms, and optimize procurement outcomes. ?Lead or support vendor performance management, including supplier monitoring, development planning, and ongoing relationship management in collaboration with cross-functional stakeholders. ?Review Statements of Work (SOWs) to ensure alignment with business requirements, scope, and procurement standards, then submit requests in workforce management systems for PO execution. ?Knowledge of accounts payable processes and relevant dependencies with procurement operations. ?Identify process inefficiencies or operational breakdowns and recommend improvements to strengthen procurement workflows and service delivery. ?Work with the Collaboration team to review and approve enterprise software requests (e.g., Smartsheet, Microsoft, Autodesk). ?Work across global partners and teams to coordinate multiple procurement initiatives simultaneously, maintaining strong organization and communication. ?Review supplier statements, credit notes, invoices, and purchase orders, ensuring accuracy and alignment with procurement and accounts payable processes. ?Partners with Global Service Desk, Local Deskside Teams, and operational support teams to ensure customer requests are fulfilled efficiently and at a high level of satisfaction. ?Support user training, documentation, and service improvement initiatives that enhance procurement operations and stakeholder experience. ?Manage and administer the shared IT Procurement mailbox, triaging requests and ensure timely resolution. ?Demonstrate resilience and adaptability when managing competing priorities, vendor challenges, or operational obstacles.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Pharmacy Data Product Owner

Insight Global is hiring a Pharmacy Product Owner for a payer/provider. The Product Owner drives the delivery of high-quality analytic products by prioritizing work, shaping user stories, and... More ensuring alignment with business objectives. Acting as the primary liaison to sponsor, the PO ensures clear communication of goals, trade-offs, and progress. They collaborate with developers, analysts, and engineers in Agile teams to build scalable data solutions, maintain domain expertise, and provide consultative support for strategic decisions. Key responsibilities include managing the product roadmap, planning sprints, validating deliverables, and championing data accuracy, security, and compliance?all while driving adoption and measurable business value.ACCOUNTABILITIES:? All team members must champion and model our values of partnership, curiosity, compassion, integrity, and excellence, and must contribute to a culture of continuous learning? Acts as domain experts, partnering with business groups, and data engineers to frame problems, model, clean and integrate data, and determine the best way to leverage that data in service of a goal ? Works with business partners to understand and create their ?user stories;? they identify and clarify opportunities to leverage data analytics in service of customer or business value ? Independently creates, deploys, monitors, and maintains highly interactive data visualizations and analytic services ? Leads and participates in strategic measurement activities, including Return on Investment (ROI) analyses, Key Performance Indicator (KPI) development, risk assessment and indexing, as well as domain-specific measurements (example: readmission rates) ? Works with their teams to ensure data accessibility, accuracy, and quality, and may act as data stewards by contributing to management of central data stores and metadata? Provides consultative, data-driven support on product and business strategy development ? Defines, sets up, and executes test cases to validate that analytic and software solutions meet the business acceptance criteria ? Communicates solution tradeoffs to business partners to frame and influence project decisions? Leverages internal and external sources to validate data accuracy and benchmark resultsPromotes and champions our security and de-identification standards, while they handle sensitive administrative data (medical and pharmacy claims, clinical data, and other sensitive organizational data assets).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Azure Platform Engineer

Insight Global is seeking a highly skilled and motivated Senior Azure Platform Engineer to join a dynamic team. This role is critical in designing, implementing, and maintaining product... More infrastructure in Microsoft Azure. The successful candidate will build out product infrastructure for new product lines, lead DevOps initiatives, develop Infrastructure as Code (IaC) using Bicep, and contribute to backend services through C# Azure Functions. You will collaborate closely with the clients development teams to ensure scalable, secure, and automated deployments across environments, while aligning with compliance frameworks such as ISO 27001 and SOC 2. The role includes defining and building Azure infrastructure for scalable, internet-facing web applications, following best practices for security, performance, reliability, and scalability. This role focuses on product infrastructure, not corporate IT infrastructure. This is a senior individual contributor role with significant influence over platform and architectural decisions. Key Responsibilities ? DevOps & CI/CD: Design and maintain CI/CD pipelines using GitHub Actions for automated builds, tests, and deployments. ? Infrastructure as Code: Develop and manage IaC templates using Bicep and ARM for provisioning and configuring Azure resources. ? Cloud Architecture: Architect and optimize Azure-based infrastructure for high availability, scalability, and security. ? Azure Function Development: Build and maintain serverless solutions using C# Azure Functions to support product features. ? Security & Compliance: Implement and enforce security best practices, including identity and access management, encryption, and monitoring, ensuring compliance with ISO 27001, SOC 2, and other relevant standards. ? Security & Compliance Automation: Automate security and compliance checks within CI/CD pipelines. ? Monitoring & Observability: Configure monitoring, logging, and alerting using Azure Monitor and Application Insights. ? Containerization & Orchestration: Implement container-based solutions (Docker, Azure Container Apps/Kubernetes). ? Collaboration: Work closely with software engineers to integrate infrastructure and deployment strategies into the development lifecycle. ? Edge & Global Routing: Design and manage global traffic routing and application acceleration using Azure Front Door. ? Web APIs: Design, build, and secure Web APIs using Azure Functions, Azure App Services, and/or Azure API Management. ? External Identity: Implement and manage customer and external identity solutions using Microsoft Entra External ID. Documentation as Code: Maintain architecture diagrams and infrastructure documentation using Markdown and MermaidWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

MDM Architect / Data Modeler (REMOTE)

A global law firm with nearly 1,400 lawyers and more than 3,000 employees across 19 offices in the United States, Europe, and Asia is looking to build out a data lake to encompass both internal and... More external data. The role is a long-term contract and is remote. The firm is widely recognized for its expertise in corporate law, litigation, intellectual property, life sciences, technology, and venture capital, advising on transformative deals, IPOs, and complex regulatory matters. The firm has earned numerous workplace accolades, including being named to Fortune?s Best Companies to Work For and receiving honors such as Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The firm is looking to hire a MDM Architect & Data Modeler to join their team building this greenfield data lake responsible designing and implementing the enterprise Master Data Management (MDM) architecture. The MDM Architect?s primary responsibility will be to ensure the architecture has a seamless integration with the Lakehouse platform, APIs, and workflows. Build canonical models for master entities, define hierarchies, relationships, and attributes, and manage the MDM tool for optimal performance and compliance with enterprise standards.Key ResponsibilitiesMDM Architecture Design -Develop scalable MDM architecture integrated with Lakehouse and enterprise systems.-Define API strategies and workflow orchestration for data mastering processes.-Knowledge of Lakehouse architectures and integration patterns.Data Modeling -Create canonical models for master entities (e.g., customer, product, supplier).-Define hierarchies, attributes, and relationships for MDM domains.Tool Management -Configure, upgrade, and optimize MDM tools (Ataccama or Informatica).-Monitor performance and ensure high availability and compliance.Governance & Standards -Align MDM architecture with enterprise security, compliance, and governance policies.-Implement data quality and stewardship processes.Collaboration -Work closely with Data Architects (e.g., Silver Data Vault layer) and engineering teams to ensure consistency across data platforms.Compensation:$60/hr to $73/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Data Engineer

Insight Global is seeking a Data Engineer to join our actuarial consultant customer 100% remotely. In this position as a Data Engineer of our client?s Data Platform, you will be responsible for... More designing and implementing robust Data Platform solutions that meet business objectives while ensuring compliance with industry-leading data privacy standards. You will collaborate closely with cross-functional agile teams to drive data architecture decisions, implement best practices, and contribute to the success of our client?s projects. Responsibilities include: ?Data Platform: Creation of a Databricks Data Warehouse(s) and Lakehouse solutions for a healthcare data focused enterprise. oData Governance: Configuring and maintaining unity catalog to enable enterprise data lineage and data quality oData Security: Building out Data Security protocols and best practices including the management of identified and de-identified (PHI/PII) solutionsoExternal Data Products: Building data solutions for clients while upholding the best standards for reliability, quality, and performanceoETL: Building solutions within Delta Live Tables and automation of transformationsoMedallion Architecture: Building out performant enterprise-level medallion architecture(s) oStreaming and Batch Processing: Building fit-for-purpose near real-time streaming and batch solutions oLarge Data Management: Building out performant and efficient enterprise solutions for internal and external users for both structured and unstructured healthcare dataoPlatform Engineering: Building out Infrastructure as Code using Terraform and Asset BundlesoCosts: Working with the business to build cost effective and cost transparent Data solutions?Pipeline/ETL Management: You will help architect, build, and maintain robust and scalable data pipelines, monitoring, and optimizing performanceoExperience working with Migration tools i.e., AWS DMS, AWS Glue, Fivetran, integrate.iooIdentify and implement improvements to enhance data processing efficiencyoExperience with building out effective pipeline monitoring solutionsoBuild the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, Delta Live Tables, Python, Scala, and cloud-based ?big data? technologies.?Data Modeling: Lead design, implementation, and maintenance of standards based (FHIR, OMOP, etc.) and efficient data models for both structured and unstructured dataoAssemble large, complex data sets that meet functional and non-functional business requirementsoDevelop and maintain data models, ensuring they align with business objectives and data privacy regulations?Collaboration: Partner internally with key stakeholders to ensure we are providing meaningful, functional, and valuable dataoEffectively work with Data, Development, Analysts, Data Science, and Business team members to gather requirements, propose, and build solutions. oCommunicate complex technical concepts to non-technical stakeholders and provide guidance on best practices.oEnsure that technology execution aligns with business strategy and provides efficient, secure solutions and systems?Processes and Tools: Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.oBuild analytics tools that utilize the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.oCreate data tools for clinical, analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

SAP Ariba Techno-Functional Consultant - INTL India

We are seeking an experienced SAP Ariba Techno-Functional Consultant with deep expertise in Buying & Invoicing (B&I) and Supplier Lifecycle and Performance (SLP). The ideal candidate has led multiple... More Ariba implementations and provided ongoing production support, with strong integration experience across SAP S/4HANA, MDG, CIG, and third-party systems. This role requires a hands-on consultant who can troubleshoot complex issues, support enhancements, and partner effectively with business and technical teams. You will be working US hours of 4AM-12PM EST.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Program Manager

5+ years of Project Management experience, hands on program and project management in application development working closely with product teamsExperience working on projects in the Marketing... More Technology spaceProgram Management needed: Experience managing a group of projects that all ladder up into a larger initiative at a Program Manager level (not just managing an individual workstream)Understanding of how the IT systems connect, dependencies, sequencing of events for project launchSoft skills are key, know how to manage stakeholders, communication skills, risk management, dependency tracking Someone who can read between the lines and push back for information, hold people accountable to deliverables while building strong relationships with stakeholders. Experience managing Rag StatusGeneral understanding of budget and how it's being used, filling out a monthly financial reportWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Deal Desk Analyst

DFIN is seeking a detail-oriented Deal Desk Support Analyst to provide operational support to our global sales team. This role ensures that quotes, pricing structures, and deal configurations are... More accurately created and aligned with established commercial policies and thresholds. The analyst will work closely with sales reps to prepare quotes, validate terms, and support approval workflows within a clear, prescriptive operational framework. This is a high-volume, process-driven role that requires accuracy, responsiveness, and strong adherence to governance and documentation standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less