Job Search Results for healthcare operations

Team Lead Epic PB

We are seeking a highly experienced Epic PB Team Lead to support one of our top healthcare clients. This is a fully remote role, but must sit in NC, SC, GA, or VA. This role will provide both... More hands-on Epic PB expertise and day-to-day leadership for PB analysts, while overseeing complex initiatives such as new clinic department builds, relocations, and provider-based status changes.The ideal candidate is a strong communicator and natural leader who thrives in a fast-paced healthcare environment and can balance strategic oversight with execution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Genesys Cloud Developer ? INTL India

The Genesys Cloud Developer will design, develop, and support voice and contact center solutions for healthcare clients, supporting patient access, clinic operations, and enterprise contact center... More initiatives. This role focuses on IVR and voice application development, call routing, and API-based integrations with telephony platforms and backend healthcare systems. Prefer developers to have strong hands-on background in GAX, CIW, CME, CTI, SIP, IVR, API, routing and multi-tenant HA environments. Key Responsibilities:? Design, develop, and support Genesys Cloud (PureCloud) voice applications ? Build and maintain IVR ?ows, call routing strategies, queues, and contact center work?ows ? Develop and integrate REST API?based integrations with telephony platforms and backend systems ? Collaborate with API developers and technical leads to enable end-to-end call and data ?ows ? Support new clinic implementations, acquisitions, and post-go-live hypercare ? Troubleshoot and resolve production issues related to voice ?ows, routing, queues, and integrationsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Stystem Integration Engineer

Insight Global is seeking a Senior System Integration Engineer to support a large healthcare client. This position will provide programming and technical development of integrated solutions and... More deliver high quality interoperability solutions that support current and future clinical and business operations by developing, innovating, testing, maintaining, installing and debugging integration/interface?solutions, middleware tools, and related technologies.? The Systems Integration Engineer is responsible for integration among Epic Bridges, an interface engine (Corepoint), automated managed file transfer (Go Anywhere MFT) software, and other tools as needed. Interfaces include but are not limited to laboratory, radiology, immunization registry, billing, pharmacy, dental, and HIEs. This role requires strong technical ability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Chief Technology Officer (Interim)

Insight Global is looking for an Interim Chief Technology Officer (CTO) to serve as a transformational executive leader during a critical period of transition within a $5B+ healthcare system spanning... More 14 hospitals. This is not a caretaker role. Reporting to the Acting CIO, the Interim CTO will lead modernization and organizational change across a large, complex, Epic-driven, multi-hospital environment, while maintaining operational stability. This role requires a hands-on, decisive leader who is comfortable reshaping teams, challenging legacy approaches, and executing at scale in one of the region?s largest health systems. The Interim CTO will have executive oversight of four major functional areas within the system's Technology Services Group, operating across a large, multi-site, highly complex hospital environment supporting 14 hospitals and a broad clinical and administrative user base: infrastructure, network and telecommunications, end-user computing and service delivery/engineering. Scope of ResponsibilityInfrastructureOwn core infrastructure platforms including servers, storage, databases, backups, and backend systemsProvide leadership across cloud architecture and hybrid environments, ensuring scalability, security, and reliabilitySupport a highly complex, mission-critical healthcare infrastructure with stringent uptime and performance expectationsNetwork & Telecommunications (Primary Area for Transformation)Lead all wired and wireless networking, telecom systems, and supporting applicationsAssess current leadership, structure, and performance across the network and telecom organizationDrive modernization of network architecture, operating models, and accountability frameworksElevate outcomes from ?good enough? performance to a best-in-class, resilient enterprise networkEnd-User ComputingOversee all desktops, laptops, mobile devices, and clinical workstationsImprove clinician and employee technology experience across login workflows, device performance, and workflow efficiencyBalance security, usability, and cost in a highly regulated healthcare environmentPartner closely with clinical, operational, and security stakeholders to improve satisfaction and adoptionService Delivery & EngineeringLead technology service delivery and engineering functions across the enterpriseOversee the Microsoft ecosystem (M365, backend platforms), Citrix / VDI, and virtualization technologiesProvide executive oversight to a small in-house AI development team and supporting engineering resourcesEnsure consistent service quality, execution discipline, and alignment with enterprise prioritiesKey Priorities1. Network & Telecom ResetReassess organizational design, leadership capabilities, and performance metricsAddress gaps in accountability, talent, and executionModernize architecture and operating models to support scale, reliability, and growth2. Cloud Strategy ExecutionTake ownership of a newly defined cloud roadmap developed with a preferred third-party partnerTranslate strategy into actionable execution plansDrive adoption, governance, and optimization while aligning with security and compliance requirements3. End-User & Desktop Experience TransformationModernize how clinicians and staff interact with technology on a daily basisImprove login experience, system performance, and workflow efficiencyRe-evaluate legacy approaches to endpoint management, virtualization, and access modelsExperience with Imprivata, VDI, and Windows-based environments is highly valued4. Operational StabilityMaintain uptime, reliability, and performance across all technology domainsEnsure patient care and clinical operations remain fully supported while transformation initiatives are underwayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Project Manager (Part-Time/ Pharmacy)

Our healthcare client is looking for a part-time (~ 20 hours/ week) detail-oriented Project Manager to develop and implement a foundational project plan for a Pharmacy initiative under their Health... More Impact and Innovation umbrella. Primary responsibilities include establishing communication channels and standards, stakeholder management and attending and facilitating meetings across leadership, pharmacy operations, real estate, credentialing and technology.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Power BI Consultant

Day to Day:Insight Global is seeking a highly skilled Power BI Consultant with deep experience in healthcare Revenue Cycle Management (RCM) and hands-on expertise with Epic data sources, Azure cloud... More technologies, Azure Data Factory, and Power BI. This role focuses on designing, developing, and optimizing analytics solutions that drive operational efficiency, financial performance, and strategic decision-making across the revenue cycle. Day-to-day, this person will be working on RCM dashboards and will spend their day ensuring data pipelines run smoothly, transforming Epic data in Azure, and building analytics that support revenue cycle operations. They will be tasked with checking Azure Data Factory pipeline runs, validating Power BI dataset refreshes, and reviewing key RCM metrics for anomalies. Much of the day is spent engineering and modeling data. They also will develop and enhance Power BI dashboards, writing DAX measures, optimizing performance, and translating complex RCM workflows into clear visual insights. Collaboration internally and communication externally is a huge part of the role, whether meeting with revenue cycle leaders to gather requirements, aligning definitions with Epic analysts, or supporting end-users.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Tableau Analyst

A client of Insight Global's is seeking a Tableau Analyst to support their Revenue Operations as the organization modernizes its reporting environment and transitions to Tableau dashboards. This... More analyst will design and build end-to-end Tableau solutions that transform complex healthcare and revenue cycle data into clear, actionable insights for non-technical business partners. On a day-to-day basis, the role involves meeting with stakeholders to understand their workflows, reporting pain points, and decision-making needs, then translating those requirements into intuitive dashboard designs and well-defined metrics. The analyst will review SQL tables, views, stored procedures, and SSIS packages to understand data flow and metric logic, identify issues, and partner with database and backend teams to resolve them. This role works closely with analysts, engineers, and subject matter experts to deliver dashboards from concept to production, incorporate feedback, provide user support, and maintain documentation to ensure reliable, trusted reporting.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Epic PB Analyst

We are seeking a dynamic and experienced Senior Epic PB Analyst to the team of one of our top healthcare clients. This role is crucial for managing all aspects of new clinic department builds,... More relocations, and provider-based status changes. The ideal candidate will thrive in a fast-paced environment and be a proactive go-getter with a strong background in healthcare administration.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

IVR Platform Designer - Remote

Day- to-Day:One of our healthcare clients in hiring a highly analytical and technically skilled IVR & Contact Center Platform Designer to join their Contact Center Operations team. This role is ideal... More for someone who thrives at the intersection of technology, operations, and customer experience. The designer will own the creation and optimization of IVR flows, outbound dialing strategies, platform configuration, and interaction analytics?ultimately ensuring members have a seamless, efficient, and compliant experience. This is a great opportunity for a candidate who enjoys solving complex routing challenges, improving operational performance, and bringing clarity to technical processes through strong documentation. Ideal candidate looking for $45-55/hrResponsibilities:Design, build, and optimize IVR call flows across multiple business areas (Portfolio, Conversion, Member Experience, Hybrid).Create and maintain clear, well-documented IVR flowcharts that make routing logic easy for stakeholders to understand.Manage outbound dialers and campaigns, ensuring alignment with business priorities, compliance rules, and operational capacity.Maintain platform configuration including roles, permissions, routing attributes, teams, hours of operation (HOO), and do-not-call (DNC) settings.Monitor and analyze interaction analytics to identify trends, performance gaps, and opportunities to improve both IVR and agent-assisted experiences.Produce ad hoc reports to support leadership requests and operational decision-making.Develop and maintain documentation for IVR logic, platform configuration, reporting workflows, and operational standards.Partner with Operations, Technology, and Compliance to ensure contact center platforms support business goals and regulatory requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Business Analyst

Insight Global is looking for a Business Analyst to join one of the largest non-profit healthcare companies and it's phases of an ERP System rollout. This role supports the implementation of Workday... More Supply Chain Management (SCM) by bridging business stakeholders, UAT testers, and Data Architects, and conducting complex business and data analytics. The role focuses on translating UAT scenarios into data requirements with system and data specifications, supporting End-to-End integration testing, and providing data analytics support on large, complex projects and data sets. Other responsibilities include: -Serve as the liaison between UAT testers, Subject Matter Experts, and Data Architects to ensure requirements and data logic are clearly understood and implemented.-Assist with UAT planning and execution, including test scenarios, defect triage, and validation of system outputs.-Support end-to-end integration testing across Workday SCM and connected systems, validating data flows and resolving testing defects.-Analyze large complex contract header and line data to support supply chain contract migration to Workday -Support application discovery and decommissioning efforts by documenting legacy systems, data dependencies, and integration points impacted by Workday implementation.-Gather requirements and assist with custom report development to support supply chain operations and leadership reporting.-Document business processes, data mappings, and testing outcomes to support implementation and long-term system governance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less