Job Search Results for customer service remote

Remote Release Train Engineer

A global materials science manufacturing company is looking for a Release Train Engineer to join their Sales and Marketing Team. The ideal candidate will have a proven track record of facilitating... More Agile processes and leading cross-functional teams, with specific expertise in Learning Management Systems (LMS), signed-on customer experiences. The candidate will have experience in Sales & Marketing and a passion for improving customer experience. This role is pivotal in fostering a culture of continuous improvement, collaboration, and high performance across cross-functional teams. In this role, you will guide product teams through the agile development lifecycle, ensuring the successful delivery of high-quality solutions that meet both business and user needs.Key Responsibilities?Serve as Scrum Master for one or more Agile teams, facilitating daily stand-ups, sprint planning, reviews, and retrospectives.?Coach team members on Agile principles and best practices to foster continuous improvement and a collaborative, high-performing environment.?Collaborate closely with Product Owners to write clear, actionable epics and user stories that align with business objectives and stakeholder requirements.?Work with technical leads to ensure seamless Learning Management System and single signed-on (SSO) experiences.?Remove impediments and shield the team from external distractions to maintain focus and productivity.?Monitor sprint progress, track metrics, and generate reports to inform decision-making and demonstrate project health.?Facilitate communication between development, QA, and business stakeholders to ensure transparency and alignment.?Champion Agile methodologies and advocate for continuous learning and process improvement across the organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Staff Engineer - REMOTE

Our Healthcare Insurance Client is looking to hire 2 AI Staff Engineers for a 1 year contract to hire position. This position will be remote work from home with an annual salary of $190-$240K once... More converted to FTE. We are looking for a Staff AI Engineer who isn?t afraid to use all their knowledge and communication skills to tackle complex problems. Our ideal candidate is detail-oriented and able to collaborate on the improvement of our software and systems. You will be involved in the structural design process, estimating costs, and performing quality control throughout the stages of implementation. A first-class staff engineer will be someone whose engineering expertise translates into streamlined and cost-effective processes.To ensure success as a Staff AI Engineer, you should demonstrate specialized engineering knowledge and experience while designing, providing guidance, and implementing solutions to complex problems. You will work with business, information, and technology teams to recommend and implement technology solutions needed to enable leading-edge capabilities and develop comprehensive patterns that outline how those capabilities get realized in response to evolving business needs.Key Responsibilities?Lead the end-to-end design, development, testing, deployment, maintenance, and enhancement of highly scalable, reliable, and secure AI services and applications utilizing AWS Bedrock (including Foundation Models, Knowledge Bases, Agents), the Converse API, AWS SageMaker, AWS Lambda, Amazon S3, and other relevant AWS AI/ML and core services.?Architect robust, efficient, and secure AI/ML computing infrastructures and application stacks capable of handling large-scale data processing and inference demands.?Design and implement solutions leveraging the AWS Bedrock Converse API for unified interaction with foundation models, incorporating advanced features like tool calling and multimodal input processing (text, image, documents).?Develop and implement Retrieval-Augmented Generation (RAG) patterns using AWS Bedrock Knowledge Bases, integrating proprietary data from sources like Amazon S3 and leveraging vector databases to enhance model relevance and accuracy.?Build comprehensive solutions that effectively integrate Bedrock's managed services with custom components, such as AWS Lambda functions for implementing Bedrock Agent actions or custom data processing logic.?Actively research, evaluate, and stay current with the latest advancements, trends, and research in AI/ML, particularly in generative AI, foundation models, large language models (LLMs), and evolving AWS capabilities. ?Champion and implement responsible AI practices, ensuring fairness, transparency, security, and ethical considerations are integrated throughout the development lifecycle, potentially leveraging tools like AWS Bedrock Guardrails.?Collaboration: Collaborate with cross-functional teams, including product managers, architects, and software developers, to define technical requirements and create robust and scalable architectures that meet business objectives?Mentorship: Mentor and guide junior engineers, helping them enhance their technical skills and grow professionally through knowledge-sharing activities, technical training, and fostering a culture of learning within the teamWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

AI Staff Engineer - REMOTE

Our Healthcare Insurance Client is looking to hire 2 AI Staff Engineers for a 1 year contract to hire position. This position will be remote work from home with an annual salary of $190-$240K once... More converted to FTE. We are looking for a Staff AI Engineer who isn?t afraid to use all their knowledge and communication skills to tackle complex problems. Our ideal candidate is detail-oriented and able to collaborate on the improvement of our software and systems. You will be involved in the structural design process, estimating costs, and performing quality control throughout the stages of implementation. A first-class staff engineer will be someone whose engineering expertise translates into streamlined and cost-effective processes.To ensure success as a Staff AI Engineer, you should demonstrate specialized engineering knowledge and experience while designing, providing guidance, and implementing solutions to complex problems. You will work with business, information, and technology teams to recommend and implement technology solutions needed to enable leading-edge capabilities and develop comprehensive patterns that outline how those capabilities get realized in response to evolving business needs.Key Responsibilities?Lead the end-to-end design, development, testing, deployment, maintenance, and enhancement of highly scalable, reliable, and secure AI services and applications utilizing AWS Bedrock (including Foundation Models, Knowledge Bases, Agents), the Converse API, AWS SageMaker, AWS Lambda, Amazon S3, and other relevant AWS AI/ML and core services.?Architect robust, efficient, and secure AI/ML computing infrastructures and application stacks capable of handling large-scale data processing and inference demands.?Design and implement solutions leveraging the AWS Bedrock Converse API for unified interaction with foundation models, incorporating advanced features like tool calling and multimodal input processing (text, image, documents).?Develop and implement Retrieval-Augmented Generation (RAG) patterns using AWS Bedrock Knowledge Bases, integrating proprietary data from sources like Amazon S3 and leveraging vector databases to enhance model relevance and accuracy.?Build comprehensive solutions that effectively integrate Bedrock's managed services with custom components, such as AWS Lambda functions for implementing Bedrock Agent actions or custom data processing logic.?Actively research, evaluate, and stay current with the latest advancements, trends, and research in AI/ML, particularly in generative AI, foundation models, large language models (LLMs), and evolving AWS capabilities. ?Champion and implement responsible AI practices, ensuring fairness, transparency, security, and ethical considerations are integrated throughout the development lifecycle, potentially leveraging tools like AWS Bedrock Guardrails.?Collaboration: Collaborate with cross-functional teams, including product managers, architects, and software developers, to define technical requirements and create robust and scalable architectures that meet business objectives?Mentorship: Mentor and guide junior engineers, helping them enhance their technical skills and grow professionally through knowledge-sharing activities, technical training, and fostering a culture of learning within the teamWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sr. Data Engineer - REMOTE

Our Healthcare Insurance Client is building a new 4 person Sr. Data Engineering team to support growth in 2 major portfolios within their Flagship Secure Member Portal. This team will help handle... More interrupt work and self service work. These positions are remote work from home and will be contract to hire. As a Senior Data Engineer you?ll be an integral part of our team, helping to design, build, and maintain the infrastructure and systems that support the effective collection, storage, and processing of large volumes of data. In this exciting role, you?ll have the opportunity to develop robust data pipelines that effortlessly ingest, transform, and load (ETL/ELT) data from a variety of sources into our digital platforms. Your dedication to ensuring data quality, integrity, and security throughout the data lifecycle will be key, as will your efforts to optimize our data storage solutions for top-notch performance and scalability.Key Responsibilities:- background of data operations including data platform migration tools, specifically AWS DMS- Experience in DBA tasks such as role maintenance, schema deploy/changes and operational environments?Help design and implement scalable data pipelines and architectures that support low-latency and high-performance data processing.?Support and enhance existing data processing platforms deployed in AWS, ensuring optimal performance and scalability.?Collaborate closely with software engineers, product managers, and business analysts to understand data requirements and deliver effective solutions.?Contribute to the development of best practices and standards for data engineering and machine learning, promoting efficiency and quality across projects.?Implement backup, disaster recovery, and failover procedures for mission-critical data systems using AWS services like Amazon RDS.?Help manage and scale Elasticsearch clusters for efficient indexing and retrieval of large datasets for micro-services. ?Ingest data from various sources, such a flat files, streaming systems, and RESTful APIs .?Ensure compliance with data privacy regulations, such as HIPAA, to protect sensitive information.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Healthcare Product Owner

An employer is looking for a highly skilled Community & State Product Owner / Business Analyst to represent the voice of the business by performing research, design, and development and translating... More complex business requirements into actionable features and user stories for changes to the community & state claims systems. This is a cross-functional role that reviews requirements and performance against expectations and coordinates, facilitates, or influences changes to the product to achieve optimal performance. In this role you?ll join a shared services team, and work with internal and external business partners to recommend future direction, respond to inquiries, and ensure alignment to business goals regarding high priority projects that you?ll be assigned based on need.Primary Responsibilities:? Document and translate business requirements from capabilities into features and user stories.? Capture, analyze, organize, and prioritize the product backlog, including features, user stories and acceptance criteria for complex initiatives.? Serve as the 'voice of the customer' with delivery teams, representing/reinforcing the customer's perspective throughout the agile development? Ensure the product aligns with the customer's needs.? Collaborate with a cross-functional team of designers, business analysts, developers, testers, and others to develop and execute against Product Roadmaps and Release Plans.? Provide explanations and information to Agile teams, stakeholders, managers.? Prepare and present information to leadership for next steps and decision making.? Provide weekly status updates to leadership.? Promote and drive an agile development approach through the work and teams.? Lead, build and maintain a backlog/inventory of system and business requirements to quickly react to additional enhancement capacity.? Provide direction to business/capability/product analysts and scrum team members to ensure the highest value is delivered.? Manage, prioritize, and assess the impact of defects and issues, including providing key input on the decisions to fix or defer.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

MDM Architect / Data Modeler (REMOTE)

A global law firm with nearly 1,400 lawyers and more than 3,000 employees across 19 offices in the United States, Europe, and Asia is looking to build out a data lake to encompass both internal and... More external data. The role is a long-term contract and is remote. The firm is widely recognized for its expertise in corporate law, litigation, intellectual property, life sciences, technology, and venture capital, advising on transformative deals, IPOs, and complex regulatory matters. The firm has earned numerous workplace accolades, including being named to Fortune?s Best Companies to Work For and receiving honors such as Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The firm is looking to hire a MDM Architect & Data Modeler to join their team building this greenfield data lake responsible designing and implementing the enterprise Master Data Management (MDM) architecture. The MDM Architect?s primary responsibility will be to ensure the architecture has a seamless integration with the Lakehouse platform, APIs, and workflows. Build canonical models for master entities, define hierarchies, relationships, and attributes, and manage the MDM tool for optimal performance and compliance with enterprise standards.Key ResponsibilitiesMDM Architecture Design -Develop scalable MDM architecture integrated with Lakehouse and enterprise systems.-Define API strategies and workflow orchestration for data mastering processes.-Knowledge of Lakehouse architectures and integration patterns.Data Modeling -Create canonical models for master entities (e.g., customer, product, supplier).-Define hierarchies, attributes, and relationships for MDM domains.Tool Management -Configure, upgrade, and optimize MDM tools (Ataccama or Informatica).-Monitor performance and ensure high availability and compliance.Governance & Standards -Align MDM architecture with enterprise security, compliance, and governance policies.-Implement data quality and stewardship processes.Collaboration -Work closely with Data Architects (e.g., Silver Data Vault layer) and engineering teams to ensure consistency across data platforms.Compensation:$60/hr to $73/hr.Exact compensation may vary based on several factors, including location, skills, experience, and education.Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Sr. Data Engineer

Team & Project Overview?Team Size: 8-12 (mix of onshore and offshore resources)?Daily Stand Up: 8am CST?Current Focus:oEnabling products and features for their business stakeholders across 4 product... More lines ? finance and actuarial (all the analytical reports that go out to those teams), enterprise client experience (building digital exp for their needs), digital customer experience ? (effectiveness for their campaigns)?Long-Term Outlook:oThe work is ongoing and not expected to diminishvWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE Network Operations Technician - INTL - India

A large telecommunications company is looking for a dedicated resource to support one of their largest clients. This resource will be working to communicate between the customer and field teams to... More identity why an outage happened and prevent the same issues from happening again. This will involve ingesting customer log data and analyzing it against internal network data. The engineer will need to be able to understand the platform, logs and alarms and then reach out to the corresponding teams for deeper analysis. Other duties will include troubleshooting DWDM systems across the portion of the network this customer is on. This role is slated for a 12 month contract with likely extensions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Sales Representative- P&C Solutions- Remote

An employer is looking for a remote Sales Representative to join the sales enablement organization of a large insurance solutions company. This person will manage existing customers and will be... More assigned territory to manage growth and retention. He/she will prospect across the account and manage short, mid, and long-term strategic sales plans by meeting with customers and providing solutions. He/she will work closely with sales peers, sales leadership, and product management to develop these customized solution proposals to ensure long term partnership and growth of accounts. The Sales Representative will be expected to travel 30-45% of the time in order to build in-person relationships within their territory. Compensation for this role is 240-270k OTE. Compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include generous paid time off, medical and dental insurance offerings, and 401k.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Traveling Electronic Security QC Engineer

Ensure various electronic security systems and all components meet quality standards Inspect systems for damage, proper installations, and secure mounting within environment Act as POC for... More technicians, subcontractors, and employees onsite regarding any questions surrounding electronic security productsConduct trainings to various members on how to utilize security systemsConduct site surveys and gather information for designers Salary ranges from $60-90,000 based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less