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We?re seeking an experienced Help Desk Technician to support a small, fast-paced IT team serving both office and manufacturing users. This role provides first-line support across hardware, software,... More and access requests, with a strong focus on onboarding/offboarding, desktop support, and user communication.Responsibilities:Provide Tier 1/2 help desk support via Zendesk (or similar ticketing system)Troubleshoot end-user issues (hardware, printers, Microsoft Teams, Office 365, macOS/Windows)Handle onboarding/offboarding: device setup, account provisioning, asset check-in/outManage basic Active Directory / Azure AD permissions and group assignmentsEnroll and manage devices via Intune; ensure encryption and complianceSupport users both remotely and on-site (including manufacturing environments)Prioritize tickets appropriately and communicate updates through resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a HR Systems Analyst supports the HR Operations & Technology function and is responsible for ensuring the effective performance, configuration, and... More maintenance of key HR technology platforms. This role provides day-to-day system support, conducts troubleshooting, develops reporting solutions, and partners closely with HR and IT stakeholders to optimize HCM, ATS, LMS, and time-tracking systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer in the The Woodlands, TX area is seeking a Business Analyst to support a large-scale Microsoft Dynamics 365 (D365) implementation, with a strong emphasis on reporting, data validation,... More and financial cleanup activities. This role will partner closely with business stakeholders, IT teams, and PMO leadership to drive reporting requirements, validate data accuracy, and ensure reporting outputs align with legacy systems and business expectations. The Business Analyst will be hands-on throughout the reporting lifecycle ? from requirements and specification development through testing, validation, defect tracking, and final business sign-off.This is a contract opportunity paying $75.00 hour with the possibility to convert permanent after 1 year.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role exists to provide dedicated operational and analytical support for telecom and connectivity services across the enterprise. The Telecom & Network Services Analyst partners closely with... More Network Services leadership, vendors, and cross-domain IT teams to manage carrier relationships, analyze outages, support service lifecycle activities, and ensure accurate, finance-ready reporting of telecom performance and costs. This position plays a critical role in reducing operational friction, improving vendor accountability, and enabling stable, cost-effective connectivity across retail stores, distribution centers, offices, and emerging wireless solutions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Engineering Solutions Lead ? Maintenance & Asset Management will serve as the primary business owner for engineering and maintenance system capabilities across a global manufacturing network.... More This role leads the deployment, adoption, and optimization of maintenance and asset management solutions to improve equipment reliability, maintenance efficiency, and asset performance.This individual partners closely with site engineering teams, reliability leaders, IT, and external vendors to ensure engineering systems are aligned with real-world operational needs and deliver measurable value.Day to Day:?Lead the global rollout of engineering and maintenance management systems across manufacturing sites?Drive business-side implementation of: oMaintenance planning & work managementoAsset management & reliability programs?Act as the business SME translating operational maintenance requirements into system capabilities?Partner with engineering, operations, IT, and vendors to ensure alignment and successful deployment?Support rollout activities including: oBusiness requirements definitionoTesting & site readinessoTraining and post-go-live hypercare?Guide site teams through adoption of standardized maintenance and engineering processes?Champion continuous improvement in maintenance and reliability practices?Share lessons learned and best practices across deployment waves?Contribute to the global engineering & maintenance capability roadmapWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in the Pacific Northwest is looking for a Remote Lead Project Manager. This role would be 12-month contract, with possibility of extension. We are looking for someone with a strong... More background supporting both software and infrastructure projects. This person must be willing to act not only as a Project Manager for most of the day to day duties, but also take on occasional Product Owner and Scrum Master responsibilities as necessary. Additionally, we need someone who has a background leading projects from ideation to creation and release (end-to-end). This person will have supported Software, Data, & QA Engineers teams, while the role is not hands on with development it will require technical acumen. Must be able to work core PST hours, be available for daily scrum meetings, anWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Serve as a primary liaison to University departments and schools; meet regularly to understand needs, shape roadmaps, scope/prioritize work, and ensure successful project and service outcomes.Lead... More day-to-day CRC operations (service delivery, escalations, service quality, and continuous improvement) using ITSM best practices.Lead and develop a team of 8 - 12 technicians supporting endpoint field support and event services, including hiring, onboarding, coaching, and performance management/annual review cycles.Drive service planning and new service development; evaluate and pilot improvements (including innovative/creative AI uses) that increase efficiency and improve the client experience.Manage budgeting, forecasting, rate/cost recovery model as needed, billing accuracy, and P&L performance to keep services fiscally sound.Create and manage SOWs/service agreements, including true-ups and renewals; partner with stakeholders to ensure clear scope, expectations, and renewals/expansions.Collaborate across CRC, University IT (UIT), and other campus partners (e.g., Networking, Information Security) to deliver integrated solutions and consistent client outcomes.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Manage and mentor a team of sales representatives, providing coaching, guidance, and support to achieve individual and team goals.?? Partner with the RVP to develop and implement training schedules... More for new and existing sales representatives.?? Lead hiring, onboarding, and ongoing development of Select Sales talent.?? Achieve and exceed monthly quotas for Managed Services and Enterprise IT solutions.?? Drive creativity, innovation, and consistency in sales opportunities, processes, and pipeline development.?? Collaborate with internal leadership to negotiate and close strategic, high-value deals.?? Create and implement activity-based KPIs to support consistent funnel growth and sales execution.???Monitor?and analyze sales metrics to?identify?trends, gaps, and opportunities for improvement.?? Ensure?accurate?forecasting, reporting, and visibility into sales performance.?? Partner with operations, finance, technical resources, and other internal teams to deliver exceptional customer experiences.?? Align Select Sales strategies with organizational?objectives, growth priorities, and evolving market conditions.?? Perform?additional?duties as assigned.? This position is an exceptional introduction to?sales leadership?at?scale, with broad opportunities to?grow?your technical and business?expertise.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to add an Application Disaster Recovery Analyst to their Telecom customer. This role is responsible for leading application-level disaster recovery planning, testing, and... More compliance alignment across the organization. This role partners closely with application owners, infrastructure teams, and risk and compliance stakeholders to design, maintain, and validate technical recovery strategies that support business continuity objectives and minimize downtime during disruptions. The position involves conducting business impact analyses, identifying application dependencies and risks, coordinating and executing DR tests, and ensuring all documentation meets regulatory and audit requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Service Desk Manager who will be responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service... More across the organization. This role oversees a team of service desk analysts, manages incident and request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives.Key ResponsibilitiesOperational Leadership?Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests.?Monitor ticket queues, assign priorities, and ensure SLA compliance.?Develop, track, and report on service desk performance metrics (e.g., FCR, SLA adherence, customer satisfaction).?Implement and optimize ITIL-aligned service management processes.Team Management?Lead, mentor, and coach service desk analysts to maintain high performance and engagement.?Conduct regular performance reviews and facilitate ongoing training and skills development.?Manage staffing schedules and workload distribution.Customer & Stakeholder Engagement?Serve as the primary escalation point for service issues.?Maintain strong communication with business units to understand support needs and identify improvement opportunities.?Ensure a customer-centric culture within the service desk team.Process, Tools & Continuous Improvement?Maintain and enhance the knowledge base and documentation.?Identify recurring issues and work with technical teams to resolve root causes.?Drive automation and improvements in tools, workflows, and service delivery.?Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.).Governance & Compliance?Ensure adherence to security, compliance, and organizational policies.?Participate in audits and produce required reporting.?Contribute to IT disaster recovery and business continuity plans.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less