Job Search Results for customer service remote

Bilingual Customer Service Agent

Insight Global is looking for a dedicated and customer-focused Bilingual Service Agent (Japanese/English) to join our client's remote support team, specializing in innovative drinkware and outdoor... More gear, with a strong emphasis on design, sustainability, and performance. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and is fluent in both Japanese and English. As a key member of this support team, you will be responsible for delivering exceptional service across multiple communication channels, including phone, email, and chat. Your primary duties will include responding to customer inquiries, providing accurate information about our products, services, and policies, and resolving issues with empathy and efficiency. You will also be expected to document interactions, escalate complex cases when necessary, and collaborate with internal teams to ensure seamless support. Maintaining performance metrics such as response time, resolution rate, and customer satisfaction will be essential to your success in this role.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Customer Service Agent

A large home healthcare company is hiring a Customer Service Agent to join its five-person Information Services administrative team. This individual will handle over 100 daily incoming calls from... More clinical staff, triaging each to the appropriate team based on the issue. The role demands white glove service?gathering detailed information and documenting issues thoroughly to ensure smooth resolution. Proficiency in Microsoft Office Suite and daily use of Zoom is required. This is primarily a remote position, so candidates must be able to maintain focus and productivity in a work-from-home environment, with a reliable internet connection and a quiet, dedicated workspace. While not mandatory, candidates local to the Pennsauken area may occasionally work in the office.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Call Center Representative

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... More we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs. Responsibilities: *Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote- Outbound Enrollment Representative

Insight Global is seeking a Remote Outbound Enrollment Representative for a client that is one of the largest telehealth network of registered dietitians in the country. The goal of this company is... More to help people make healthier changes to their lifestyle by meeting with a Registered Dietitian virtually. This is a free benefit through their specific insurance and your role will be to call eligible candidates to educate them on the client's services and the value of meeting with a Registered Dietitian from the comfort of their home. You will then help schedule their first initial consultation with one of the client's Registered Dietitian's and get them excited about starting this journey.You will have weekly appointment scheduling quotas that you will be required to hit, so this person needs to be comfortable working daily in a high-volume calling environment. You are the first point of contact that most people will have, so your ability to connect with people is crucial! The main responsibilities include: * Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 150+ calls per day) * Follow a call script without sounding like you are reading off of it- making it sound like your own and be engaging on the phone * Hit the daily goal of getting 10-14+ new members signed up per day* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Technical Customer Support Representative

We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client?s team in the education space. This is an exciting opportunity to support a mission-driven... More organization that is transforming the way students and educators engage with technology.As the first point of contact for users, you will play a critical role in delivering a seamless support experience. You?ll be trained on proprietary systems and tools, but we?re looking for someone who already brings a solid foundation in technical troubleshooting, a proactive mindset, and a passion for helping others.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Bilingual Client Relations Coordinator

Insight Global is hiring a remote Client Relations Coordinator for an online healthcare education platform. This role is full time Monday-Friday 8-4:30pm PST. Must speak bilingual... More Spanish.Overview:This role will report to the Associate Director of Customer Relations and operate as a client support specialist. Responsibilities will include a handling incoming calls, emails and chat communications. Clients range from patients, practitioners and students in the healthcare field inquiring about the organization, service offerings and more. Must have prior customer service experience in the healthcare industry and effective communication skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote MBI Java Developer

Insight Global is currently seeking a motivated, career and customer-oriented mid-level Full Stack Java Developer to begin an exciting and challenging career with our large enterprise application... More support program for a federal customer. Some of the day-to-day responsibilities include:?Design and implement Micro Service Architecture JEE software applications?Full stack development building highly scalable web and batch applications?Participate in Agile development methodologies and ceremonies?Develop Front-end applications utilizing REACT JavaScript frameworks, HTML, CSS, etc.?Develop Back-end applications using Java frameworks like Spring Boot, Core Java, JDBC, SQL, RESTful APIs, Microservices etc.?Use modern software engineering tools including Eclipse, Rational Application Developer (RAD), and Atlassian Suites for the design, development, and testing of softwareWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote L2 Help Desk

One of Insight Global's educational service clients is looking for a remote L2 help desk analyst to join their team! This person will provide Tier 1 and Tier 2 level support for 1,000+ external and... More internal staff using their FreshDesk ticketing system. Some day-to-day responsibilities include password resets, printer troubleshooting, MS Office issues, system upgrades, etc. While this person will be working fully remote, they are fully expected to be a self-starter with a suitable working space and internet connection to handle all incoming requests throughout the day.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote (CA) Claims Manager

Insight Global is seeking a Claims Manager for one of our nonprofit clients privately funded and publicly managed, that anchors the California market for residential earthquake insurance. Our client... More is the largest provider of residential earthquake insurance, issuing the clear majority of residential earthquake insurance policies in California. The ideal candidate will be local to Sacramento, CA, but we are open to someone who is based in California. This will be a long-term contract, operating very similarly to a full-time role with benefits, and paid time off.As a Claims Manager you will be responsible for overseeing the development, distribution, and promotion of our clients? training materials for claim adjusters, engineers and other supporting personnel of our client?s participating insurers. This includes evaluating and helping to design and implement new training materials and opportunities. You will also be responsible for developing and implementing an outreach and marketing program to Participating Insurers (PIs) as well as claim adjusting and engineering organizations to promote claim adjusting guidelines and training materials. You will work with the CICO to design and conduct the annual claim conference and other meetings that our client may hold with the claim liaisons of its PIs, as well as claim adjusting and engineering organizations.Additional Responsibilities Include: - Work with the CICO to conduct the annual PI catastrophe response plan solicitation and evaluation, including the organization individual review sessions with each PI claim liaison to discuss plan improvements.- Work with the CICO to prioritize and undertake earthquake claim-related projects, bringing together the necessary subject matter experts, determine appropriate responses, and design and implement responding projects- Serve as a member of our client?s earthquake response team and the Claims/Finance functional unit with specific responsibilities assigned by the functional unit leaders both pre- and post-event. This includes participation in earthquake response planning, training and exercises, and post-earthquake response.- Responsible for managing the Catastrophe Response and Resiliency Analyst and Claims Training Consultant.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

REMOTE IAM Engineer

A customer is seeking a fully remote IAM Engineer. - The IAM Engineer is responsible for designing, implementing, and maintaining identity and access management solutions with a particular emphasis... More on vulnerability management across systems and applications. - Develop and maintain automation scripts (primarily in PowerShell) to streamline IAM processes, user provisioning, access reviews, and remediation activities.- Integrate IAM systems with enterprise applications, cloud platforms, and infrastructure, ensuring secure and efficient access management.- Configure and manage user, group, and role-based access controls across multiple environments.- Can pay $60-65/hWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less