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Sep 10, 2025

Washington, DC

|

Technical Writer

|

Contract-to-perm

|

$48 - $60 (hourly estimate)

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Insight Global is hiring a Partnership Engagement Analyst for a hybrid role based in Arlington, VA, supporting the Department of Defense (DoD) CIO in advancing strategic cybersecurity engagements... across the enterprise. The analyst?s primary responsibility is to drive meaningful collaboration between internal DoD CIO leadership and external industry partners by facilitating targeted engagements aligned with CIO priorities.This includes monitoring cybersecurity trends, supporting best practices and lessons-learned sessions, and responding to CIO-driven outreach requests. Through strong relationships with external partners, the analyst will gain a deep understanding of emerging technologies and capabilities, and use that insight to inform and coordinate strategic engagements with the CIO team.Key responsibilities include scheduling and coordinating meetings, preparing talking points for senior leadership, taking notes during engagements, and producing polished meeting summaries. Success in this role requires excellent communication skills, a polished presence in executive settings, and the ability to operate independently while navigating complex cybersecurity priorities.Compensation: $45.00/hr to $50.48/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Sep 05, 2025

Kansas City, MO

|

Desktop Support

|

Perm

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$180k - $250k (estimate)

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Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"User Support Director","City":"Kansas City","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Service Delivery Strategy \u0026 Governance?Own the firmwide end-user service delivery strategy, aligned to CIO vision and business priorities.?Maintain accountability for SLAs, KPIs, and overall satisfaction scores.?Serve as a key member of the Change Advisory Board (CAB), ensuring attorney/user impact is central to all technology decisions.?Drive continuous improvement in service delivery processes across the firm.Support Oversight \u0026 Escalations?Oversee Tier 1\u00262 IT support functions, including helpdesk, local support, and video conferencing.?Manage helpdesk operations: ticket intake, triage, metrics, and first-contact resolution.?Tier 2 escalation handling: troubleshooting, coordination w/ engineering, and resolution tracking.?Direct mobility support, including Zoom, mobile devices and vendor management.?Oversee video conferencing and collaboration platforms (Zoom and AV systems).?Ensure consistent, high-quality local technology support coverage in all offices.?Own escalation management across all tiers to guarantee timely, effective resolution.Attorney Relationship \u0026 Advocacy?Serve as the relationship manager for attorneys, with direct accountability for their satisfaction.?Ardent advocate for attorney reception and impact in IT projects, changes and strategic initiatives.?Partner with practice leaders to minimize disruption to legal work.Communications \u0026 Change Management?Own the IT communications strategy, ensuring clear and timely messaging to attorneys and staff.?Lead executive-level communications for service changes, outages, and major initiatives.?Develop and deliver change communications plans, training, and end-user readiness activities.?Provide crisis communications leadership during significant service incidents.?Ensure attorney and staff adoption of new tools through proactive communication initiatives.Metrics \u0026 Reporting?Monitor and report SLA compliance, service performance, and escalation trends.?Track and improve customer satisfaction and Net Promoter Score (NPS).?Deliver operational dashboards and analytics for CIO and executive review.?Provide regular CIO updates on service delivery health, risks, and improvements.Vendor \u0026 Tool Management?Oversee vendor relationships, contracts, escalations, and billing reconciliation.?Lead evaluation, negotiation, and onboarding of new service delivery technologies.?Manage ITSM platforms, with Freshservice expertise strongly preferred.?Leverage Nexthink for real-time digital experience monitoring and to improve user satisfaction.?Oversee other support tools as part of the service delivery ecosystem.Team Leadership \u0026 Development?Supervise managers/leads across helpdesk and local support teams.?Drive recruiting, training, performance reviews, and succession planning.?Build and sustain a high-EQ, collaborative, service-oriented culture across distributed teams.?Support professional development and certification attainment (ITIL, AV, mobility, etc.).?5+ years of IT leadership in law firms or professional services organizations.?Demonstrated success leading Tier 1 and Tier 2 service delivery at scale.?Proven track record of attorney, executive, and client relationship management.?Strong, assertive leadership style with high EQ and exceptional communication skills.?Hands-on experience with IT service delivery governance, CAB participation, and SLAs.?Expertise with Microsoft Office, document management systems, and collaboration platforms.","Skills":"?10+ years of IT leadership in an Am Law 100 legal services environment.?ITIL certification or equivalent service management qualifications.?Expertise in FreshService IT Service Management platform.?Direct experience with Nexthink or other Digital Employee Experience solutions.","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":250000.0000,"SalaryLow":180000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

seeks a Director of User Experience in IT to lead the firm?s end-user service delivery strategy and champion the attorney technology experience across all offices. This leader is the visible face of... technology to attorneys and firm leadership, an ardent advocate for a seamless modernized experience, and a direct trusted partner to the CIO contributing to overall IT strategy and its alignment to firm goals.Targeting $180-250K salaryWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Feb 22, 2024

Hoboken, NJ

|

Corporate Operations

|

Contract

|

$34 - $42 (hourly estimate)

{"JobID":340630,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-74.0279,"Longitude":40.7587454545455,"Distance":null},"State":"New Jersey","Zip":"07030","ReferenceID":"NNJ-2753e960-0138-4aed-b8b1-47543ffd9316","PostedDate":"\/Date(1708589808000)\/","Description":"This person will be working directly with the CIO and fellow IT leadership in communications, training and other media tasks within the IT organization. This person will be responsible for creating content and newsletters throughout the semester as well as updating IT website. This person will be responsible for sending out 2 newsletters per semester internally and 2 external newsletters. This individual will be working closely with the University Relations team and gathering content from the other 46 IT employees within the organization. This person will be using Emma or Contentful platform to create newletters.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Communications Manager","City":"Hoboken","ExpirationDate":null,"PriorityOrder":0,"Requirements":"3-5 years of experience within communications management/content management.Hands on knowledge with Emma. (Emma is an email marketing and automation tool)Hands on experience with Contentful.","Skills":"","Industry":"Corporate Operations","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":42.0000,"SalaryLow":33.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This person will be working directly with the CIO and fellow IT leadership in communications, training and other media tasks within the IT organization. This person will be responsible for creating... content and newsletters throughout the semester as well as updating IT website. This person will be responsible for sending out 2 newsletters per semester internally and 2 external newsletters. This individual will be working closely with the University Relations team and gathering content from the other 46 IT employees within the organization. This person will be using Emma or Contentful platform to create newletters.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Sep 17, 2025

Irving, TX

|

Project Manager

|

Contract

|

$51 - $64 (hourly estimate)

{"JobID":445654,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-96.96,"Longitude":32.85,"Distance":null},"State":"Texas","Zip":"75038","ReferenceID":"DAL-e0122102-b19f-4cc1-9579-194b9645d533","PostedDate":"\/Date(1758147181000)\/","Description":"Insight Global is looking for an experienced Program Manager to lead a multi-year marketing technology transformation program. This role will drive the vision, planning, execution, and adoption of an integrated ecosystem that powers personalized, data-driven marketing across all channels. You will be responsible for orchestrating a complex, enterprise-scale program at the intersection of marketing, data, and technology, ensuring all solutions meet rigorous corporate standards and deliver measurable business impact.Other Responsibilities: -Lead end-to-end delivery of a multi-year MarTech transformation program across CIO teams.-Translate business problems into executable plans; decompose workstreams and assign ownership.-Coordinate across Agile, Scrum, and Waterfall teams to manage risks and ensure milestone delivery.-Drive architecture and execution with delivery teams; ensure alignment with business KPIs.-Manage program status reporting and executive-level communications.-Oversee data transformation initiatives involving multiple data sources and systems.-Ensure GCP-based architecture supports performance monitoring, logging, and operational health.-Partner with stakeholders across Marketing, IT, and Data Science to align on goals and execution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"Technical Program Manager","City":"Irving","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-10+ years of experience in technical program management, including enterprise-scale transformations.-Strong data architecture and integration experience (multi-source, transformation, flow).-Proven ability to articulate risk, status, and business impact to executive audiences.-Hands-on experience with GCP (Google Cloud Platform).-Ability to work across diverse delivery models (Agile, Scrum, Waterfall).-High energy and commitment- used to working in a fast-paced Enterprise level environment","Skills":"-Familiarity with MarTech platforms such as Adobe, Salesforce, Tealium.-Experience in marketing technology, personalization, and analytics platforms.-Understanding of platform enablement for business KPIs and use case delivery.","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":64.0000,"SalaryLow":51.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for an experienced Program Manager to lead a multi-year marketing technology transformation program. This role will drive the vision, planning, execution, and adoption of an... integrated ecosystem that powers personalized, data-driven marketing across all channels. You will be responsible for orchestrating a complex, enterprise-scale program at the intersection of marketing, data, and technology, ensuring all solutions meet rigorous corporate standards and deliver measurable business impact.Other Responsibilities: -Lead end-to-end delivery of a multi-year MarTech transformation program across CIO teams.-Translate business problems into executable plans; decompose workstreams and assign ownership.-Coordinate across Agile, Scrum, and Waterfall teams to manage risks and ensure milestone delivery.-Drive architecture and execution with delivery teams; ensure alignment with business KPIs.-Manage program status reporting and executive-level communications.-Oversee data transformation initiatives involving multiple data sources and systems.-Ensure GCP-based architecture supports performance monitoring, logging, and operational health.-Partner with stakeholders across Marketing, IT, and Data Science to align on goals and execution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Nov 10, 2022

Humble, TX

|

Architect

|

Contract-to-perm

|

$94 - $117 (hourly estimate)

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A client of Insight Global is looking for an Azure AD Architect in Houston, TX who will be directly reporting to the VP of IT. This person will be crucial in helping provide support, implementation,... and design for Microsoft AD and windows-based systems on an enterprise level. He or she will need to have a strong understanding of M&A (mergers & acquisitions). This individual will be responsible for creating an enterprise level AD based project from the ground up. This person will be utilizing the mobile device management tool Intune. He or she will be the SME of the Azure AD environment for the IT team. This company is undergoing rapid growth where they are doing a high number of mergers and acquisitions. This person needs to be able and want to work in a fast paced, high-pressure environment. The ideal candidate will possess high energy, have a go getter mindset, and a strong desire to grow and develop themselves with the company. He or she will have outstanding communication skills since they will be communication with the CIO, CTO, stakeholders, etc. This person must also be okay with traveling 35% of the time.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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