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The On-Site IT Operations Engineer is responsible for working in a security constructed mindset while ensuring work is carried out in a discreet fashion with extreme confidentiality and urgency in... More our Corporate Headquarters environment. This role requires a strong understanding of IT systems, hardware, and software used in a Corporate environment. The IT Operations Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user training, and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Corporate Sites across Cornerstone Building Brands.Promptly respond to Executive technology support issues 24x7x365.Work closely with the IT Service Center and other IT support functions to provide first, second, and third-line technical support for executive issues, ensuring assigned tickets are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives. Ensure outstanding tickets are regularly updated to reflect the status.Maintain confidentiality and privacy in all dealings with executives.Provide Level II technical support to end-users for IT including diagnosing and resolving hardware, software, and network-related issues.Administer and maintain IT, including user account management, access control, security configurations, and software updates.Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the IT environment.Participate in evaluating and recommending appropriate IT solutions.Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers.Stay informed about industry trends, emerging technologies, and best practices related to IT.Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

What You Can Expect In This Role:Responsible for Project and Portfolio Management (PPM) strategy, planning and delivery for PPM processes, data and systems while negotiating common metrics and Key... More Performance Indicators (KPIs) with the PPM business process owners. Lead development, promotion, support and improvement of repeatable processes, methods, measures and leading practices across the enterprise to provide reliable data to leaders to enable value-added business decisions. Participate in the ongoing process improvement of IT governance with IT Leaders while supporting the development and implementation of associated IT policies and processes through strategic direction. Responsible for managing and coordinating the IT operational metrics and reporting processes to track, develop, report and communicate IT operational, portfolio and process performance.What You'll Do In This Role? Lead the definition of PPM information management principles, guidelines, patterns, and standards around data accuracy, reporting and measurements.? Facilitate continuous planning processes to ensure alignment of strategy, road-map and portfolio goals across the individual business units and, where applicable, across the enterprise. Includes strong meeting administration to support execution of the continuous planning and lean business case process objectives and goals.? Lead and monitor the implementation of PPM measurement systems throughout the enterprise. Provide technical mentoring, guidance and clarification to other process experts and implementation resources.? Provide insightful analysis of data and key metrics to effectively communicate and educate the IT Leadership of operational and portfolio trends assisting them in addressing the overall health of IT.? Deliver key management communications associated with the department when necessary; may prepare and present executive level communication materials ? both internal and external to IT including Executive Committee level ? by synthesizing information from various sources.? Support PPM measurement roadmap for the analytical evaluation for projects/programs/portfolios. Identify measurement and technology trends/benchmarks and evaluate their impact on the global enterprise-wide portfolio.? Develop and maintain operational metrics and reporting processes for the IT organization; ensure understanding within the various IT Business Units of all key points, essential processes and data points required by the department.? Partner with IT Leaders and Management on key metrics and data points essential to track all aspects of IT operations. Review analysis findings to recommend appropriate changes in process, requirements or data approach.? Manage the day-to-day collection, analysis and reporting of information related to IT performance; ensure timely and quality delivery of reporting packages.? Recommend establishment of new or modified reporting methods and procedures to improve report content and completeness of information; may prepare and provide instructions concerning generation, completion and distribution of reports according to new or revised practices and procures relating to reporting processes.? Lead organizational change initiatives as required.? Develop and manage financial plans and models as requested.? Participate in other initiatives and/or projects as necessary.The annual salary for this role is between $140,000-180,000/yr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an experienced IT Support Technician to provide daily technical support for staff located in Richmond, VA. (100% onsite role). This role includes hands on workstation... More support, office move coordination, hardware deployment, troubleshooting connectivity issues, and assisting users with multifunction devices. The technician will work within VITA processes, respond to user requests, and ensure timely resolution of incidents and service requests.The ideal candidate is customer focused, organized, and experienced in providing onsite technical support in a state agency or enterprise environment.Responsibilities:?Provide onsite support for desktops, laptops, docking stations, monitors, and peripherals.?Move, set up, and configure workstations during office relocations within the building.?Assist users with multifunction devices (printing, scanning, copying, faxing).?Troubleshoot hardware, software, and network connectivity issues.?Support teleconference and virtual meeting setups (Teams, Zoom, conference rooms).?Respond to user requests and resolve incidents in a timely manner.?Enter, update, and track tickets in the VITA Service Portal.?Coordinate with VITA for escalations, equipment orders, and service fulfillment.?Order, receive, deliver, and deploy IT hardware and accessories.?Maintain inventory of devices, peripherals, and consumables.?Document support activities, asset changes, and procedures as required.?Provide professional, customer focused communication with all staff.The hourly pay rate for this contract position is $17-23/hr and based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Temp Support Analyst will be a contact for internal company employees seeking assistance and support of computer hardware, software, and cloud applications, mobile, and other various desktop... More devices. This hands-on position will provide L2 Site Support and escalation support. This includes support for local home workers and other geographical locations (Remote Support) as well. This role is responsible for end-to-end IT support, including new hire onboarding and offboarding, device imaging and deployment, asset recovery, and workstation reimaging. The position provides day-to-day technical support by monitoring and triaging service desk tickets, troubleshooting desktop, laptop, mobile, network, and remote access issues, and delivering timely, high-quality support?including executive white-glove service as needed?across multiple iRhythm locations. Responsibilities also include documenting procedures, maintaining the CMDB and hardware/software inventories, managing software and cloud application licenses, and coordinating e-waste and proper asset disposal. The role interfaces with external vendors such as IBM for L1 support, assists teammates, supports smart hands and on-site technical needs (including MDF/IDF environments), and contributes to project work and new technology initiatives. This position will primarily provide onsite support and will require a physical presence in the office most days.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Program Director to join one of our largest healthcare clients and serve as an integral team member helping drive program rigor and execution across the cyber security... More portfolio in a manner that meets client requirements. This individual will work fully remote supporting the Execution and Operations team that designs and/or provides the operational frameworks, processes, and tools for Cyber team implementation and use. Reporting directly to the Director of Cyber Execution and Operations, the candidate will work on a broad range of initiatives and diverse work products while regularly interacting with all levels of leadership across Cyber, IT, and the business. As a foundational member of a recently formed team, you will be directly involved in the team's ongoing evolution. Responsibilities include, but are not limited to:? Key interface with other Cyber, IT, and business teams. Understands the importance of building a strong personal brand within an organization.? Program and Portfolio Management: Plan, execute, and oversee programs and initiatives to improve operations and execution.? Must be able to effectively communicate on a timely basis all aspects of your ownership space in a consistently professional, high quality manner including status on both individual work items and program initiatives.? Ensure Office of the CISO core foundational processes and procedures are properly documented and maintained.? Meeting planning, preparation, and support: Thrive on creating clear, concise, and relevant agendas, meeting notes, decks, and communications based on specific audiences that accurately reflect the Cyber brand. Effectively prepare presenters and actively facilitate meetings of all types (e.g., virtual, in-person, and hybrid).? Collaborate to identify Office of the CISO reporting needs to support ongoing strategic decision-making and work with necessary parties to create.? Microsoft SharePoint/Teams artifact storage rebuild, rebranding, and maintenance.? Budget optimization: Forecasting, contracting, invoicing, etc.? Identify areas of improvement and propose recommendations to address.? Coach and train cyber staff in operational best practices.? Work fully remote schedule with travel expected no more than once to twice per quarter.Compensation based upon experience: $135k - $175kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Asset Management Analyst will manage the full lifecycle of IT assets, including receiving, imaging, deploying, tracking, troubleshooting, and decommissioning devices. This role will handle... More ticket-based requests for hardware and asset changes, ensuring assets are properly tagged, documented, and auditable at all times. Day-to-day work includes maintaining accurate inventory records, supporting bulk asset updates through Excel, reconciling asset data for financial and disposal purposes, and troubleshooting failed devices prior to deployment. The role operates within largely templated and repeatable ITAM processes and requires close attention to detail, consistent documentation, and clear communication with stakeholders across the organization.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an IT Software Sourcing Leader for one of New York?s leading hospital systems. This role will partner with MCIT, IT Finance, Legal, and vendor leadership to align sourcing... More strategies with organizational goals, focusing on quality, innovation, cost savings, and efficiency. Key responsibilities include developing multi-year sourcing strategies, leading end-to-end RFx processes, managing vendor relationships, negotiating complex software agreements (including SaaS and perpetual licenses), conducting market and spend analysis, and driving cost optimization through TCO analysis. The position also involves risk management, compliance, and collaboration with cross-functional teams to ensure strategic alignment and operational excellence.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Provide white-glove desktop and technology support to office users, primarily senior executives and leadership, including support for office technology and meeting rooms. Deliver friendly,... More professional, and efficient assistance aligned with Accor Global Support Services (GSS) standards, while collaborating with the Accor support team and the Director of IT Service Management for Accor Americas on infrastructure support (Wi-Fi, admin networks) and small IT projects. Manage new hire onboarding and offboarding, including equipment provisioning and user access, maintain an accurate inventory of all office technology assets, and log and resolve all requests in ServiceNow in accordance with established SLAs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is seeking an entry level Field Services position, but the person must be organized and capable of planning, scheduling, and executing employee user moves, which is the primary... More responsibility of the role. This includes coordinating with Administrative Services, communicating directly with employees about their move schedules, and physically relocating and reconnecting their IT equipment at their new workspace.Additional responsibilities include:? Executing user moves and MAC work while maintaining cabling and network standards? Installing end user devices including PCs, printers, phones, headsets, and peripherals? Supporting digital signage deployments across office and plant locations? Coordinating IT asset disposal through ServiceNow workflows? Assisting with basic data infrastructure work including rack equipment, patching, and cablingThe role requires someone who communicates well with users and internal teams and is comfortable with both planning work and performing hands on tasks.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position is primarily responsible for leading, developing and maintaining the Information Technology (IT) Governance strategy. The position develops and maintains policies and procedures to... More support the business-orientation objectives of the IT Department and manages functions such as IT governance, performance management and the definition of IT ways of working (for example, common methodologies, processes, and tools for developing and operating IT).Primary Responsibilities: ? Oversees the maintenance of the IT Governance Program, including the drafting and finalization of IT Policies, Procedures and Standards.? Driving focus and prioritization within the IT organization through establishing strategic planning and governance principles and processes.? Works with the Director of IT Governance and Process as well as the IT leadership team to provide broad insight to IT through KPIs and reporting.? Establishes and implements continuous improvement programs for the IT organization.? Conducts training and communication efforts for the IT organization.? Performs other related duties and projects as assigned.? All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by the clients risk management program. Our client is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less