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This position is a critical role on the Shared Services team, providing care and resources for our associates? health and wellbeing while supporting business continuity. The Leave and Accommodations... More Case Specialist provides expert and empathetic guidance to our associates related to their leave of absence and/ or workplace accommodation needs. This position will help the associates navigate through Leave of Absence and Job Accommodation process. You will manage leaves and disability accommodations in accordance with applicable laws and local regulations, including FMLA, ADA, state and local guidance. This role is responsible for leading the interactive process under the ADA or other applicable disability-related guidance, and making recommendations to HR and Operations Leaders regarding accommodations (leave and on-the-job). The Leave and Accommodations Case Specialist will serve as the subject matter expert for FMLA, ADA and all other state, local and company leaves of absence (LOAs). The Case Specialist creates a seamless customer experience by building rapport with the associate and maintaining knowledge of the associate's case throughout leave or accommodation journey. Qualified individuals will have at least 2 years of prior experience managing complex leaves of absence and/or workplace accommodations. Optimal candidates will demonstrate strong communication, documentation, organization, and problem-solving skills, and an ability to hold information in confidence.Major Responsibilities:?Lead the ADA leave and on-the-job interactive process using strong problem solving and creative thinking skills; analyze essential job functions as compared to restrictions; develop recommendations for HR and operators regarding leave and on-the-job accommodations; consult with Risk Management (workers comp), Labor and Legal as necessary?Resolve issues escalated from leave vendor on associate requests for leaves;, discuss with HR and Operations (as appropriate), and make recommendations regarding grant/denial of ADA leave requests?Serve as subject matter experts to associates and managers regarding the LOA process, ADA job accommodations?Lead ADA reassignments/vacant position search process with HR and Staffing team?Thoroughly document all cases in appropriate systems accurately and timely.?Other projects as assigned by the ManagerWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Regional Safety Lead is a hands-on leader responsible for elevating driver performance and safety across the assigned region. This role is dedicated to coaching, mentoring, and developing drivers... More through consistent, high-quality training and day-to-day support. The Regional Safety Lead partners with Driver Supervisors and Managers to proactively identify and address safety risks, foster a culture of continuous improvement, and ensure all drivers are equipped with the knowledge and skills to operate safely and efficiently. The goal is to enhance team member experience, reduce accidents and injuries, and increase driver retention through robust training, risk avoidance strategies, and ongoing professional development.Essential Job Functions Deliver comprehensive safety training and ongoing coaching for all drivers in the assigned region, focusing on risk avoidance, safe driving practices, and regulatory compliance. Mentor and support drivers through regular ride-along, road observations, and one-on-one feedback sessions, providing guidance on best practices and areas for improvement. Collaborate closely with Driver Supervisors and Managers to identify training needs, develop individualized development plans, and ensure timely, accurate reporting. Lead the development and implementation of action plans that address safety risks and promote a proactive safety culture. Conduct thorough accident investigations, complete accident files, and perform LYTX reviews to identify root causes and coach drivers on corrective actions. Audit hours of service and driver files (MVRs, Health Cards, DOT medical requirements, etc.) to ensure compliance and identify opportunities for additional training or support. Support new employee orientation and onboarding, ensuring all new drivers receive foundational safety training and mentorship. Partner with recruiting and management to coordinate training schedules and maintain accurate training documentation. Serve as a resource for drivers and site teams, providing day-to-day support, answering safety-related questions, and offering guidance on challenging situations. Promote continuous learning by sharing best practices, facilitating safety meetings, and encouraging open communication about safety concerns. Maintain and verify accurate records on Company, FMCSA, and DOT requirements.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An Insight Global customer is seeking to hire a Fire Alarm Field Superintendent for a high-tech, large scale, construction project in the Queen Creek, AZ area. This person will be responsible for... More leading and supervising the installation and commissioning of fire alarm and detection systems across the entire project. Key responsibilities include: - Plan and coordinate daily work activities based on project schedules (P6 schedule) - Conduct pre-walks of installation routes to verify constructability, identify constraints, and ensure code compliance prior to installation - Coordinate with other trades (mechanical, electrical, controls) to ensure proper system integration and sequencing - Interface with inspectors, fire marshal, and local AHJ to support inspections, approvals, and turnover - Ensure installations comply with applicable codes, including: o National Fire Protection Association standards (including NFPA 72) o National Electrical Code (NEC) - Verify proper separation and routing of SLC (Signaling Line Circuits) and NAC (Notification Appliance Circuits) - Oversee installation and integration of: o Fire alarm control panels (FACP) and command centers o Smoke detection systems, including duct detectors and air sampling systems o Elevator recall/shutdown interfaces o Fire/smoke dampers and associated controls o Pull stations, notification devices, and evacuation systems o Relay modules and interlock systems VESDA / Aspirating Systems Expertise:? Demonstrate in-depth knowledge of VESDA systems ? Review and validate system design, including pipe layouts and detector placement ? Perform and interpret Aspire calculations to confirm system performance ? Ensure installation meets manufacturer recommendations and industry standards ? Lead testing, commissioning, and troubleshooting of aspirating detection systems Commissioning & Quality:? Lead commissioning activities including pre-functional and functional testing ? Ensure systems are fully operational, tested, and ready for inspection and turnover ? Identify and correct deficiencies prior to AHJ inspections ? Maintain high standards of QA/QC without reliance on external validation Scheduling & Project Controls:? Utilize P6 to track progress and drive field execution ? Align manpower and installation sequencing with project milestones ? Identify schedule impacts and develop recovery plans to maintain progress ? Provide accurate field reporting, progress updates, and forecastingCandidates for this role can expect to work at the construction site full-time. Daily work is completed between 5 AM and 3:30 PM. This role is for a short-term contract initially but there is potential for contract extensions or full-time conversion. Extensions are determined from our client's needs in Arizona or if the candidate is willing to travel. If candidates are open to travel, there are likely more opportunities for a longer-term position. This role can pay between $55/hr and $65/hr but exact compensation will be determined based on candidate education and experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is assisting a client in identifying a Data Migration Assistant for a 3?6-month contract for a local and established non-profit in New York City. This person will support the data team... More during a major data clean up and CRM migration. The role mostly focuses on data entry, data clean up, deduplication, record validation, and migration preparation tasks within Salesforce fundraising system. Key responsibilities: Data Cleaning and Standardization: ? Clean and standardize donor data in accordance with data guidelines (e.g., New York, NY format; phone formatting; address standards; non-deletion of historical addresses). ? Review, correct, and normalize contact records to ensure consistency across all fields. ? Update outdated addresses, mark old addresses as ?former,? and ensure new information is properly saved. ? Support cleanup of international address formats using English letters when required. Deduplication and Record Verification: ? Review duplicate records identified by IS or Development teams and confirm correct primary records prior to merging. ? Assist with contact and account merges in Salesforce (in collaboration with IS). ? Validate that donor records meet migration-ready criteria, including correct names, emails, phone numbers, and giving histories. Migration Preparation: ? Assist with data exports, mapping, and field-level review to prepare datasets for the new CRM. ? Compare data between Salesforce, Classy, and other platforms to identify discrepancies. ? Help prepare and organize files for migration consultants (En Pointe, DonorDrive team, etc.). ? Conduct record-by-record checks for accuracy during test uploads or dry runs. Data Entry and Maintenance: ? Perform high-volume, high-accuracy data entry for donor records, contacts, gifts, and event-related updates. ? Correct incomplete or inaccurate fields based on donor history and system notes. Reporting and Quality Control: ? Run Salesforce reports to identify errors, missing data, or inconsistencies. ? Support weekly data quality audits with the Development VP and IS team. ? Provide progress updates on cleanup task completion and migration readiness. TECHNICAL SKILLS ? Salesforce (Required): Proficiency in data entry, report generation, list cleanup, deduplication, and basic troubleshooting to ensure data accuracy and migration readiness. ? Microsoft Office with Advanced Excel: Strong skills using filters, formulas, VLOOKUP/XLOOKUP, and pivot tables to analyze data, identify duplicates, and reconcile records across datasets. ? Fundraising & CRM Systems: Familiarity with donor and CRM platforms such as Classy, Raiser?s Edge, DonorDrive, or similar systems; ability to quickly learn new database environments. ? Data Cleaning & Verification: Ability to review, standardize, and validate records; identify and resolve inconsistencies; and prepare datasets for migration or system integration. ? Cross-Platform Research Tools: Experience working across external platforms such as ZoomInfo, DonorSearch, or similar tools to verify, update, and enrich records as needed. ? Reporting & Quality Control: Ability to run reports, audit data for accuracy, and ensure data integrity before, during, and after migration. Data Security & Confidentiality: Strong understanding of handling sensitive information with accuracy, discretion, and compliance with organizational data privacy standards.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is partnering with a luxury Italian fashion brand specializing in high-quality cashmere knitwear, to hire a Client Advisor to support its U.S. boutique location. This role offers the... More opportunity to join a globally recognized luxury brand known for craftsmanship, minimalist design, and an elevated client experience. The Client Advisor will play a key role in cultivating long-term client relationships and delivering a personalized, high-touch in-store experience.As a Client Advisor, you will serve as a brand ambassador, focusing on relationship-driven sales and clienteling rather than foot-traffic volume. This individual will build and maintain a loyal client base, follow up with customers post-purchase, host private appointments, and provide thoughtful styling and product guidance to both women and men in a refined retail environment. The ideal candidate is passionate about luxury fashion, detail-oriented, and thrives in a client-first, service-driven setting.This role requires full availability, including weekends and holidays, and the ability to commute easily to the assigned store location.Responsibilities:? Deliver a highly personalized, luxury-level client experience through one-on-one selling and relationship building? Actively grow, manage, and maintain a personal client book, driving repeat business and ongoing client engagement? Capture customer information and conduct thoughtful follow-ups via phone and written communication? Confidently style and advise clientele, demonstrating deep product knowledge and brand awareness? Meet or exceed individual sales and productivity goals through consultative selling? Support private shopping appointments and elevated client interactions? Communicate the brand?s craftsmanship, materials, and values in an authentic and engaging way? Partner closely with store leadership to support daily operations, KPIs, and store initiatives? Assist with visual standards, opening/closing procedures, POS usage, and end-of-day communications? Maintain a clean, organized, and polished boutique environment that reflects luxury standardsCompensation:$21 to $29 per hour plus an additional commission structure. Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

One of our largest and most reputable utilities clients in New York City is currently looking for a Demand Response Specialist to join the Demand Response team within their Distributed Resource... More Integration organization. The mission of the team is to work with customers to help reduce electric consumption within the five boroughs of New York City as well as Westchester County during key times of system need. The team utilizes a Demand Response Management software tool to organize and track customer participation in demand response programs.The Specialist will provide flexible, day-to-day operational support to the Demand Response team, contributing across multiple workflows that support the enrollment, dispatch, and settlement of utility demand response programs. This role is designed for a highly organized, analytically minded person who can quickly learn business processes, manage recurring operational tasks, and support time-sensitive activities during the demand response season.The analyst will work closely with internal program managers, operations staff, and external stakeholders to ensure customer enrollments are processed accurately, program communications are handled efficiently, demand response events are supported in real time, and settlement data is prepared and validated in accordance with established procedures.This is an excellent opportunity to gain hands-on exposure to utility demand response programs that supports grid reliability. Key Responsibilities:? Support customer enrollment workflows, including application tracking, and coordination with internal teams and external participants.? Maintain operational trackers and documentation used to manage program activity across the demand response lifecycle.? Assist with seasonal ramp-up activities, including enrollment readiness and post-season clean-up. ? Serve as a point of support for the team?s shared inbox ? triage incoming requests, and route issues to the appropriate team members.? Respond to routine customer and stakeholder inquiries using established templates and procedures.? Track open items and follow up to ensure timely resolution.? Support event calling activities during active demand response periods, including pre-event checks, customer notification support, and post-event follow-up.? Assist with monitoring event participation data and flagging anomalies or missing information for review.? Provide operational support during time-sensitive grid events as needed.? Assist with settlement processing activities, including data validation, reconciliation, and update of settlement trackers.? Review and investigate settlement discrepancies in coordination with program leads.? Prepare data files or summaries used for settlements and internal reporting (under guidance).? Identify opportunities to improve documentation, tracking, and recurring operational processes.? Establish processes, policies, and procedures to make the Demand Response programs operate more efficiently.? Support ad-hoc analyses or special projects as demand response programs evolveWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An entertainment client based in Burbank is seeking a Sr. BI Developer to join a studio and production office technology team within the PMO who can lead the design and delivery of modern, scalable... More user experiences while operating effectively across a complex enterprise application landscape. This role is front-end anchored and requires the ability to contribute immediately to existing systems while remaining adaptable as the platform evolves. The ideal candidate uses AI-assisted development as a core engineering capability ? not a novelty. Leveraging tools such as Cursor, GitHub Copilot, and Claude, they can rapidly understand unfamiliar codebases, safely extend production systems, and contribute across services regardless of underlying language or framework.We are not looking for a developer locked into one ecosystem. We need someone whose primary strength is front-end engineering, whose defining skill is leveraging AI to be effective everywhere, and who can support back-end systems as needed ? using AI to bridge any language or framework gap.Core Responsibilities:1. AI-Accelerated Development.- Use Cursor, GitHub Copilot, Claude, and similar AI-powered approved development tools as thedefault mode of working ? not occasionally, but as the standard engineering workflow everysingle day.- Use AI to accelerate code generation, intelligent refactoring, automated test creation, debugging,code review assistance, and documentation generation- Apply effective prompt engineering by providing clear goals, sufficient context, relevant sourcematerial, and defined output expectations ? then iterating and validating outputs before adoption- Critically evaluate all AI-generated code for correctness, security vulnerabilities, hallucinationrisks, performance implications, and maintainability before it reaches production- Understand when AI output is trustworthy and when it is not ? recognize hallucination patterns,security blind spots, and cases where manual engineering judgment must override AI suggestions2. Front-End Engineering (Primary Craft):- Design, build, and maintain high-quality, responsive, and accessible user interfaces usingmodern front-end frameworks such as React, Angular etc using AI tools.- Translate product and business requirements into scalable technical solutions with a strongemphasis on maintainability, usability, performance, and reliability- Establish and evolve reusable UI patterns, shared components, and front-end architecturestandards that improve development velocity and long-term consistency- Collaborate closely with UX/UI designers to translate design systems, wireframes, andprototypes into polished, production-quality interfaces- Implement and consume RESTful on the front-end with proper error handling, caching, andoptimistic updates.3. Cross-Stack Contribution (AI-Augmented):- Support and contribute to existing back-end services and APIs when required ? using AI toolsto bridge any framework or language knowledge gaps efficiently and responsibly- Drive end-to-end delivery by partnering across services (API integration, troubleshooting,targeted fixes), while keeping front-end engineering as the primary ownership area.- Read and safely modify back-end services using AI assistance, even when the underlyingtechnology is not the primary expertise. The expectation is not deep specialization in every back-end technology ? it is the demonstrated ability to use AI to become productive quickly in anyenvironment the team operates inWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Senior Salesforce CPQ Configurator to lead the functional design and implementation of our Quote-to-Cash environment. You will be the primary architect of our product catalog,... More pricing structures, and quoting logic. The ideal candidate has an expert-level understanding of the Salesforce CPQ Data Model and can build sophisticated, scalable solutions using advanced configuration rather than custom code. Shape Core Responsibilities 1. Advanced CPQ Architecture Product Modeling: Design and maintain complex Product Bundles, including nested bundles, dynamic options, and configuration attributes. Pricing Logic: Build and optimize Price Rules, Discount Schedules, and Summary Variables to automate complex pricing requirements (e.g., volume pricing, tiered discounts, or multi-currency). Guided Selling: Create and manage Product Selection Rules and Guided Selling prompts to ensure sales reps are quoting the right products every time. 2. Process Automation & Output Flow & Workflow: Utilize Salesforce Flow to automate CPQ-adjacent processes such as Opportunity syncing, Contract generation, and Renewal automation. Document Generation: Design and maintain professional Quote Templates using the CPQ Template content, sections, and XSL-FO styling. Approvals: Implement and manage Advanced Approvals, including parallel paths, smart approvals, and complex approval chains. 3. Advanced Data Loading Relational Data Migration: Perform complex data loads of CPQ configuration objects (which require maintaining strict Parent-Child relationships) using Data Loader or Salesforce Inspector. Data Transformation: Use Excel or Google Sheets (VLOOKUPs, Pivot Tables) to clean and format pricing and product data before importing it into Salesforce. Extraction & Reporting: Export quote and line-item data to assist the Finance team with audit requests and sales performance analysis. 4. Strategic Leadership Solution Design: Translate business requirements into technical blueprints that prioritize "configuration-first" over custom Apex. Data Governance: Manage the migration of CPQ configuration data (Price Rules, Products, Features) across environments using data migration tools. Best Practices: Audit the existing CPQ instance to reduce technical debt and improve calculation performance. Payrate is $30-40/hr based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Mid?senior level Electrical Engineer to support the Coastal Virginia Offshore Wind (CVOW) project ? a 2,600 MW offshore wind farm with 176 turbines, 3 offshore... More substations, and major high-voltage subsea infrastructure. Work includes power system studies, energization, protection, and supporting commissioning across Richmond and Tidewater. The Electrical Engineer will work closely with the CVOW project managers, internal and external stakeholders, and package suppliers to support the design, fabrication, installation, and commissioning of our client's offshore wind projects. This person must be willing and able to travel between Richmond and Norfolk as needed. This will be a 1 year contract with renewals. Responsibilities include, but are not limited to:- Perform as lead technical contact (SME) on HV/MV electrical systems and equipment. Perform walkdowns, inspections, and verifications of said systems in the field and/or on site when necessary.- Evaluate equipment proposals to ensure conformance with project specifications and grid requirements.- Work with suppliers and contractors to review and comment on project documentation (system design, engineering drawings, method statements, inspection and test plans, non-conformance reports, etc.). Assess design-level documentation with field installations when necessary.- Coordinate document reviews and technical query responses with internal SMEs (corporate engineering, IT, regulatory compliance teams, etc.).- Interface with Owner?s Engineer and Package Managers to lead electrical engineering support.- Own the RFI process with suppliers and partners to support the initiation, tracking and resolution of technical queries.- Provide electrical interface support across various project packages (wind turbine generators, foundations, offshore substations, transportation and installation, and onshore grid connection) ? including onsite engineering support, walkdowns, and inspections.- Resolve technical challenges to support achieving the project schedule and budget requirements.- Develop or improve processes to enable efficient engineering support of offshore wind projects.- Perform other duties as requested or assignedKnowledge of the below leads to a successful candidate in this role: - Three-phase power systems- Wind turbine generators- High-voltage transformers- Substation design- Switchgear- High-voltage cabling- Auxiliary systems- PJM grid requirements and interconnection analyses ? planning-level and energy-injection studies`- NERC compliance requirementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Must-Have Qualifications?Over 10 years? experience in business project management within financial services, call centres, and Service Operations projects?Advanced stakeholder engagement,... More collaboration, and relationship management skills, including influencing without direct authority (?soft power?)?Expertise in project and business risk management, including proactive identification, monitoring, and mitigation of critical path deliverables and risks?Proven ability to facilitate and document project objectives, business cases, and quantifiable benefits?Strong background in business process improvement, mapping, re-engineering, automation, and process documentation?Experience leading change initiatives and collaborating with stakeholders managing significant BAU workloads?Exceptional workshop facilitation, able to overcome resistance and achieve consensus?Demonstrated sound judgement, learning agility, and data-driven decision-making?Excellent verbal and written communication skills for presentations and interactions at all levels including C-level executives?Advanced analytical, problem-solving, and conflict resolution abilities?Ability to operate independently and deliver in fast-paced, complex environments?Strong planning, organisational, prioritisation, and time management skills?Proficiency with project management software and tools (e.g., MS Project, Jira, Asana)?Experience in call centre/contact centre operations?Entrepreneurial mindset with strategic thinking skillsKey Competencies & Skills?Ownership and accountability for project delivery, ensuring timeliness, budget adherence, and quality standards?Expert knowledge of project management practices, including monitoring dependencies and identifying gaps?Effective alignment and partnership across business and technical teams, including collaboration with Technology Project Managers?Preparation and facilitation of governance meetings (e.g., Steerco), workshops, feedback sessions, lessons learned, and leadership updates?Trust-building and empathetic relationship management with leaders and subject matter experts (SMEs)?Driving clarity and influencing decisions in ambiguous situations without direct authority?Creation and maintenance of essential project artifacts: Charter, Governance, RACI matrices, project plans, RAID logs, status reports, communication and change plans?Clear articulation of risks, mitigation strategies, impact analysis, and timely decision-making with senior leadership?Ensuring compliance with governance, audit, and regulatory standards?Change management planning, adoption health reporting, and facilitation?Strategic analysis, business recommendations, and continuous improvement mindset?Management of project budgets and financial forecasts?Vendor and contractor management, including negotiation and performance oversightPreferred & Nice-to-Have Qualifications?Process improvement certifications (e.g., Lean, Six Sigma)?Familiarity with automation, workflow tools, and AI-enhanced process initiatives?Valid PMP designation (PMI or equivalent)?Experience with Agile (Scrum), Hybrid, or other project management methodologies?Skilled in data analysis and reporting tools (e.g., Power BI, Tableau)?Training in change management (e.g., Prosci, ADKAR)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less