Job Search Results for real estate

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk onsite in their Denver office - The shift is... More 8am-5pm MST. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-33/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Knowledge Engineer to assist with a Data Center client's needs within their AI org. This resource will build the knowledge and context foundations that power AI agents and... More GPTs across client business units. Translates BU domain expertise, data assets, and documentation into structured, governed knowledge that agents can reliably use. This is a delivery role: tight deadlines, multiple concurrent BU use-cases, and production-quality output.Responsibilities? Design and build knowledge bases, retrieval pipelines, and semantic layers backing agent and GPT deployments? Work directly with BU subject matter experts to capture domain knowledge, business rules, and terminology, and encode them into agent-usable form? Author and maintain agent context: system prompts, tool definitions, entity and attribute documentation, and grounding datasets? Build and run evaluation sets (golden evals) to validate agent accuracy against SME-verified answers? Curate and profile source data with SMEs to compress semantic authoring for new use-cases? Ensure all knowledge assets meet platform governance standards for lineage, access scope, and auditability.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking energetic and highly motivated Senior Project Manager to be a leader on our aviation team to be based in the Virginia, Washington DC Metro Area. Multiple positions are available... More that will be responsible for managing airport improvements, new construction programs as the owners representative. The SPM will guide the design management, procurement, construction of the projects. Experience in high end tenant improvements and/or ground up aviation programs is a plus! This position will report to the regional aviation Program Director.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Support Operations ManagerOur client is a growing software technology company seeking a Support Operations Manager to own how support tickets get resolved: the process, the standards, and the... More results. This individual will build scalable support systems, define best practices for ticket management, and establish quality standards for issue resolution. This is a hands-on leadership role that requires directly handling tickets while supervising and coaching the support team.Essential Job FunctionsOwn ticket resolution quality and standards across the support teamDesign and manage the ticket pipeline, including intake, prioritization, categorization, and routingWork tickets directly, including complex or escalated issuesDevelop and implement processes that drive consistency and efficiencyBuild and maintain a knowledge base for common issues and resolutionsIdentify and implement AI-assisted tools to improve ticket resolution speed and qualityTrack and report on key support metrics, including ticket volume, resolution time, and qualityIdentify recurring issues and partner with internal teams to drive long-term solutionsSupervise, coach, and develop support team membersPartner with Engineering on technical escalationsPartner with Customer Success on client-sensitive communicationsPartner with Product teams to identify trends and improvement opportunities surfaced through support ticketsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client is looking for a CDP Solution Architect, Personalization to lead and support architecture activities that guide the development and management of a portfolio of solutions under the... More Enterprise Architecture scope. Solutions include, but are not limited to, customer data platforms, personalization engines, recommendation engines, loyalty engines, discount engines, promotional tools, communication platforms, content management systems, digital asset management systems, mobile apps, master data platforms, in-store digital screens, ERP, HRMS, and POS. The architect provides the necessary leadership, analysis, and design for development solutions to ensure that solutions meet business needs and align with architectural governance and standards. What you do Here are just a few ways that you?ll help make journeys better as you demonstrate competencies across four key dimensions. 1.Interpret Business Needs ? Translates customer journeys and business requirements into technical requirements into business capability maps, value-stream maps, architectural blueprint and technology enablers to achieve business objectives and documents all solution architecture design and analysis work. ? Works closely with the business owners, customer experience technology, technical product owners, and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle. ? Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes. 2.Technical Leadership ? Guide development and engineering teams throughout the implementation process, providing technical expertise and vision. 3.Assess Technology ? Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements. ? Supports product managers in end-of-life product decisions to maintain, refresh or retire services, or systems, including applications, technologies, processes, and information. ? Understands emerging technology trends and disruptions and their practical application to enable new and evolving business and operating models. ? Analyzes the technology industry, competitors, and market trends, and determines their potential implications for a given solution. ? Analyzes the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement. ? Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations. ? Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify designs to accommodate the solution architecture. 4.Apply Technology ? Leads evaluation, design, maintenance, and evolution of the solution architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards. ? Manages and develops the architecture for a broader scope of projects or products, driving application architects and other technical resources that manage and design architecture for a single project or product or initiative. ? Develops/improves the strategic roadmap for the evolution of the enterprise solution portfolio from current to future state, as defined by the solutions architecture that is aligned with business objectives. ? Acts as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes. ? Create architectural designs to guide and contextualize solution development across products, services, projects, and systems, including applications, technologies, processes, and information. ? Works closely with business and technology leaders as well as project and product managers to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle. ? Provides consulting support to application architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture. 5.Provide Enterprise Guidance ? Provides deliverables like standard definitions, reference models and architecture designs to support architectural governance to assess the impact of new and ongoing technology investment on business and IT estate. ? Supports a community of practice (CoP), guiding and helping agile teams and product owners to align with the overall enterprise architecture, governance and assurance. ? Designs and directs the governance activities associated with ensuring solution architecture assurance and compliance. ? Defines the principles, guidelines, standards, and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture visionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

- Demonstrate strong interpersonal skills and empathy to effectively engage with diverse stakeholders, building trust and fostering collaboration before initiating change.- Exhibit resilience,... More adaptability, and a growth mindset to succeed in a fast-paced, evolving environment, molding approaches to fit the unique culture and needs of the organization.- Take time to understand existing workflows, team dynamics, and organizational culture, collaborating closely with stakeholders to co-create solutions that enhance efficiency without forcing immediate changes.- Define and deliver change management strategies that align with project objectives while respecting the organization?s pace and readiness for change, ensuring compliance with CMO guidelines and gated process governance.- Simplify complexity, making it accessible for all levels of the organization.- Identify stakeholders affected by the change and analyze their level of influence on the project.- Conduct change impact analysis to understand effects on people, processes, and systems.- Develop a communication plan outlining how, when, and what will be communicated to stakeholders throughout the project lifecycle, including feedback channels.- Deliver communication for projects as needed.- Strategically advise Boeing business leaders on CM methodology as defined by the CMO.- Administer surveys and provide summary analyses to derive key insights for informed decision-making where necessary.- Design and organize training plans aligned with the CMO governance model to equip employees with the necessary skills and knowledge to adapt to change.- Evaluate the organization?s readiness for change and identify potential resistance to successful implementation.- Implement measures to ensure that change is sustained over time, including embedding new behaviors and practices into the organization.- Build and manage stakeholder impact analysis, engagement, and coordination across projectsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less