Job Search Results for service desk

This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and supporting hardware. The desktop equipment... More list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Supporting hardware is primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. They will be expected to provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations and responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts.$28/hr to $33/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The On-Site IT Operations Engineer is responsible for working in a security constructed mindset while ensuring work is carried out in a discreet fashion with extreme confidentiality and urgency in... More our Corporate Headquarters environment. This role requires a strong understanding of IT systems, hardware, and software used in a Corporate environment. The IT Operations Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user training, and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Corporate Sites across Cornerstone Building Brands.Promptly respond to Executive technology support issues 24x7x365.Work closely with the IT Service Center and other IT support functions to provide first, second, and third-line technical support for executive issues, ensuring assigned tickets are responded to, diagnosed, and resolved swiftly and effectively in line with operational level agreements and service level objectives. Ensure outstanding tickets are regularly updated to reflect the status.Maintain confidentiality and privacy in all dealings with executives.Provide Level II technical support to end-users for IT including diagnosing and resolving hardware, software, and network-related issues.Administer and maintain IT, including user account management, access control, security configurations, and software updates.Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the IT environment.Participate in evaluating and recommending appropriate IT solutions.Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers.Stay informed about industry trends, emerging technologies, and best practices related to IT.Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Facilities technician to provide support, perform maintenance, and installations for Facilities Department at all sites necessary for GHC 9-1-1?s 7x24 Operations Division. The demands of the... More facilities technician will require the person to thoroughly understand and accept the mission critical nature of the Operations Division and GHC 9-1-1 Network. Perform minor maintenance on electrical, HVAC, and mechanical systemsTroubleshoot and resolve facility related incidents Maintain facility inventory necessary for support and responseAssist with all facilities upgrades and maintenance tasksWhile on-call, respond to any and all issues that ariseParticipate and respond to any GHC 9-1-1 disaster recovery efforts and activationsReport all activity and information to the NOC for accurate documentation Participate with GHC 9-1-1 internal ticketing systemConduct routine facilities safety checksPerform minor custodial and property maintenance tasksCompensation for this position ranges from $25-$30/hr dependent upon relevant job experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An employer is looking for a Field Analyst to join their team. This person will be assigned a campus to provide onsite tech support to students and staff. They will also help support the onsite tech... More in the library, classrooms, computer labs, etc. The analyst will perform brief inspection checks for damages & barcode labels (may be asked to print and affix missing underneath rugged case), perform iOS updates as needed, validate wireless certificates present and/or reset iPad from device or manually using desktop iTunes application if needed. The Analyst may also be pulled into random projects that pop up and need to be OK with a fluid environment and be able to pivot with ease. These projects may be refreshing iPads, updating laptops, etc. This person must be able to follow directions and be able to work in a team environment and provide excellent customer service. This position pays $15-$17/hr based on skillset and experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The systems Engineer will lead the optimization, software integration, and strategic use of enterprise systems including , ERP, operational management systems (EMS), and BI tools (Power BI, AI). This... More role ensures that systems support efficient operations, data driven decision making, and organizational scalability. Responsibility:Own and execute ERP optimization in partnership with functional leaderDevelop and oversee Power BI dashboards and analyticsSupport software integrations and between ERP, manufacturing process and data sources to enable KPI reportingSupport user adoption through training, standard work, and continuous improvementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Regulated Voice Recording (RVR) Support Lead to oversee day-to-day operational support activities for a regulated communications recording environment. This individual will act as... More the primary escalation point for a team of support analysts, ensuring operational processes are followed, service requests are resolved efficiently, and recording compliance requirements are maintained.The RVR Support Lead is a working lead role that combines hands-on operational support with team coordination responsibilities. This position does not require people management experience but should have demonstrated experience leading initiatives, mentoring junior team members, and driving operational excellence within enterprise technology or telecommunications environments.________________________________________Key ResponsibilitiesOperational Support?Monitor voice recording environments and operational dashboards to ensure recording integrity.?Investigate and resolve complex issues escalated from Tier 1 analysts.?Review recording gaps, service disruptions, and compliance-related operational concerns.?Coordinate incident response activities and ensure timely resolution of support requests.?Support user provisioning, onboarding, offboarding, and access management activities.?Assist with validation of voice recording functionality and operational health checks.Team Leadership?Act as the primary escalation point for Tier 1 support analysts.?Provide guidance, training, and mentorship to junior team members.?Review ticket quality, operational processes, and support documentation.?Assist with workload prioritization and daily operational coordination.?Ensure service-level expectations are achieved across the team.?Participate in knowledge transfer and cross-training initiatives.Reporting & Compliance Support?Generate operational reports, metrics, and status updates for stakeholders.?Support audit requests by collecting documentation and operational evidence.?Assist with retention, legal hold, and records management processes.?Track recurring issues and recommend process improvements.?Maintain operational procedures, runbooks, and knowledge articles.Stakeholder Management?Serve as a liaison between business users, technology teams, compliance teams, and vendors.?Participate in operational review meetings and provide status reporting.?Communicate outage impacts, risks, and remediation activities to stakeholders.This is fully remote 6 month contract with extensions. This is offering 33-34/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This is individual will join the NVIDIA Automotive Platform team, they will be testing the autonomous vehicle software. On a day to day basis this individual will be required to come onsite to the... More Redmond location, will be assigned a ticket/mission, load the specific software that is requested onto the vehicle, and go out with the driver to test the application on the road. The goal is to observe how the car driver itself vs. a driver. They will send the notes gathered from their drive to the software developer to make changes. Schedule is Monday-Friday 8-5PST.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Support Specialist provides first-level technical support to end users, ensuring timely resolution of hardware, Windows 11, Microsoft 365, printer, connectivity, warehouse technology, and... More approved business application issues. This role focuses on excellent customer service, accurate ticket documentation, SLA adherence, and support of daily IT operations across office and warehouse environments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our... More clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management. Responsibilities:? Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity.? Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems.? Assist with user account management, password resets, and permissions in Microsoft Active Directory (AD) and Azure Active Directory (AAD).? Log, track, and manage support tickets using ConnectWise, ensuring timely resolution and accurate documentation.? Escalate complex issues to Level 2 technicians or other specialized teams while maintaining clear communication with clients.? Perform basic network troubleshooting, including connectivity issues, VPN access, and basic router/switch configurations.? Provide excellent customer service, ensuring client inquiries are handled professionally and promptly.? Assist with onboarding new users, including setting up workstations, email accounts, and software installations.? Maintain up-to-date knowledge of IT best practices, company processes, and client systems.? Contribute to team documentation, including knowledge base articles and standard operating procedures.Salary: 40kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a talented and dedicated data center technician to work for one of our largest technology clients in Boydton, VA. This is an exciting role for those looking to gain... More fundamental experience within the IT world. We are seeking candidates with a background in logistics, warehousing, IT Support, Cabling, and/or heavy machinery. Candidates must have knowledge of Microsoft office suite and a team first mentality.Pay Range: $15/hr. - $22/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less