Job Search Results for service desk

Insight Global is looking for a help desk support technician. This role is responsible for performing hardware repairs on Apple and Dell computers while providing macOS, Windows, and software... More troubleshooting support. The position requires strong customer service skills and the ability to work independently with minimal supervision for portions of the day. The pay range for this role is $19-$24/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an Entry-Level Help Desk Analyst to support a large university environment in New York City. This role is ideal for a recent Computer Science graduate with internship experience who is... More looking to begin their career in IT support within a fast-paced, user-facing academic setting. The position requires working onsite five days per week and provides hands-on exposure to enterprise technology across both macOS and Windows platforms.In this role, the Help Desk Analyst will provide first-level technical support to faculty, staff, and students through in-person interactions, phone calls, email, and a ticketing system. Responsibilities include troubleshooting hardware and software issues on Mac and Windows devices, assisting users with account access and password resets, installing and configuring laptops, desktops, printers, and peripheral devices, and documenting issues and resolutions clearly. The analyst will escalate complex issues to higher-level support teams when necessary while maintaining a strong focus on customer service in a high-volume university environment. The role may also involve supporting new user onboarding, classroom technology, and general office IT needs.The ideal candidate holds a bachelor?s degree in Computer Science or a related field and has completed at least one internship or co-op focused on IT support, help desk, or desktop support. Candidates should have foundational knowledge of Windows and macOS operating systems, familiarity with common productivity tools such as Microsoft 365, and strong communication skills with the ability to explain technical concepts to non-technical users. A professional demeanor, eagerness to learn, and a customer-first mindset are essential for success in this role.Preferred qualifications include prior experience supporting users in an academic or enterprise environment, familiarity with ticketing systems such as ServiceNow or Jira, and exposure to tools like Active Directory or Azure AD. Candidates with an interest in pursuing IT certifications such as CompTIA A+ or Network+ are encouraged to apply.This position requires the ability to work onsite in New York City five days per week and the ability to lift and move IT equipment such as laptops, monitors, and peripherals as needed. This role offers an excellent entry point into enterprise IT, providing valuable hands-on experience and opportunities for professional growth within a well-established university environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan. You will be working alongside other helpdesk agents to support... More their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

In this role, you will provide Tier 2 technical support for end-user devices, applications, and systems, serving as an escalation point for Tier 1 support while assisting with incident resolution.... More Day to day, you will troubleshoot and resolve issues across desktops, laptops, and mobile devices, supporting both Windows and macOS environments as well as common enterprise applications. You will administer Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint, diagnose network connectivity issues related to LAN/WAN, VPN, and Wi-Fi, and manage user accounts, permissions, and access within Active Directory and Entra ID. This role also involves imaging, deploying, and maintaining end-user devices, documenting incidents and resolutions in the ticketing system, collaborating closely with Tier 1, Tier 3, and infrastructure teams, and delivering excellent customer service through clear and professional communication with end users.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a Help Desk Analyst to support their internal users of 1000+. Issues are related to Operating System, Business Application, Printing, Hardware and Software... More issues. ( They will be taking issues through service now, chat, and email, but also hands on (desktop) support and configuration. Target salary 65-70kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re seeking an experienced Help Desk Technician to support a small, fast-paced IT team serving both office and manufacturing users. This role provides first-line support across hardware, software,... More and access requests, with a strong focus on onboarding/offboarding, desktop support, and user communication.Responsibilities:Provide Tier 1/2 help desk support via Zendesk (or similar ticketing system)Troubleshoot end-user issues (hardware, printers, Microsoft Teams, Office 365, macOS/Windows)Handle onboarding/offboarding: device setup, account provisioning, asset check-in/outManage basic Active Directory / Azure AD permissions and group assignmentsEnroll and manage devices via Intune; ensure encryption and complianceSupport users both remotely and on-site (including manufacturing environments)Prioritize tickets appropriately and communicate updates through resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This marine transportation company is seeking an Intermediate Technical Analyst to join our IT support team on a 6-month contract. This role will provide Tier 2 help desk support and serve as a key... More point of contact for internal stakeholders, including executive-level users. The ideal candidate combines strong technical fundamentals with exceptional communication, follow-through, and a service mindset.Provide Tier 2 help desk and desktop support to internal users, including executive stakeholdersTroubleshoot and resolve issues related to Microsoft technologies (Teams, Microsoft Admin tools, Windows Server environments)Support guest site users and provide white-glove, high-touch service when requiredEscalate complex issues appropriately and follow through to resolutionCommunicate clearly and professionally with technical and non-technical usersDocument issues, solutions, and follow-up actions accuratelyWork collaboratively with internal IT teams to support business operations and decision-makingWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for Help Desk support to oversee a large-scale laptop rollout and device onboarding initiative. The engagement includes 5?6 week period where you will be fully... More focused on deploying laptops to end users, followed by ongoing onboarding and basic support activities for the remainder of the 3 month contract.Key Responsibilities:Support mass laptop deployment across multiple locationsExecute zero-touch deployments for Windows and Mac devicesFollow predefined instructions for:Which user receives which deviceDevice setup and configurationParticipate in an assembly-line style deployment processAssist users as they come onsite in scheduled rollout waves to receive laptopsPerform device onboarding and setup following deploymentProvide basic triage support for users after laptops are taken homeSupport asset management processes, including tracking and documentationEscalate issues to higher-level help desk support when neededThis position is a 3-month role, 5 days a week onsite in Gdansk Poland and will pay between 25?30 PLN/hour.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The IT Support Desk Specialist is responsible for ensuring a smooth onboarding process by setting up new computers, creating user accounts, and configuring email addresses for new hires.... More Additionally, the role provides essential technical support by troubleshooting basic computer, software, and phone issues, ensuring efficient day-to-day operations and excellent user support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Front-desk and cashier role serving as the first and last point of contact for customers. Responsible for greeting visitors, directing inquiries, and accurately processing all payments while... More supporting daily administrative operations in a fast-paced retail environment.? Greet customers, answer phones, and route inquiries to the appropriate department? Schedule appointments and provide basic service or order status updates? Process payments for services, products, and purchases using multiple payment methods? Issue receipts, handle refunds, and respond to payment questions? Balance cash drawer, reconcile daily transactions, and prepare deposits? Perform light administrative tasks, data entry, and document handling? Maintain a clean, organized reception and customer waiting areaSupport events, promotions, and general showroom organization as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less