Regulated Voice Recording (RVR) Support Lead

Our client is seeking a Regulated Voice Recording Architect to lead the design, modernization, and strategic direction of enterprise regulated communications recording platforms. This individual will be responsible for translating business, compliance, and technology requirements into scalable technical solutions across on-premises, hybrid, and cloud-based voice recording environments.

This role will focus heavily on architecture, solution design, platform transformation, technical roadmaps, cloud migration, data migration, vendor integration, and strategic technology planning. The architect will work across internal technology teams, business stakeholders, compliance partners, security groups, and external vendors to ensure regulated voice recording platforms are highly available, secure, scalable, and aligned with enterprise standards.

While this is primarily an architecture and technical leadership role, the position will also retain governance responsibilities related to standards, documentation, compliance alignment, risk management, audit support, and operational oversight for regulated voice recording environments.

Key Responsibilities

Architecture & Solution Design
- Lead architecture and solution design for regulated voice recording platforms across on-premises, hybrid, and cloud environments.
- Interpret business, regulatory, and technical requirements into scalable voice recording and collaboration communications solutions.
- Design and support architecture frameworks for NICE NTR-X, NICE Engage, surveillance platforms, mobile recording, compliance assurance, and related regulated communications technologies.
- Develop technical roadmaps aligned to business objectives, regulatory requirements, enterprise architecture standards, resource availability, and financial constraints.
- Provide architecture recommendations for cloud migration, platform modernization, data migration, infrastructure resiliency, and application delivery.
- Design highly available, fault-tolerant, secure, and scalable regulated voice recording solutions.
- Provide architectural guidance across cloud, mobile, web, APIs, microservices, automation, CI/CD, AI/ML, and emerging technology initiatives where applicable to regulated communications platforms.
- Support architecture decisions across AWS, Microsoft Azure, Google Cloud, and other enterprise cloud environments as needed.

Governance, Compliance & Standards
- Maintain governance oversight for regulated voice recording architecture standards, technical documentation, and platform design decisions.
- Ensure solutions align with regulatory, retention, legal hold, surveillance, compliance, and records management requirements.
- Support audit, risk, and compliance reviews by providing technical documentation, evidence, architecture diagrams, and platform details.
- Define and maintain standards for platform design, integration, availability, security, resilience, and operational support.
- Partner with compliance, legal, records management, and security teams to ensure recording solutions meet regulated communications requirements.
- Review architecture decisions for compliance impact, operational risk, data protection, retention, and governance alignment.
- Support change governance processes by reviewing technical designs, implementation plans, risk assessments, and operational readiness materials.

Vendor, Stakeholder & Cross-Functional Partnership
- Work across multiple vendors and internal partners to design and deliver technically excellent regulated recording solutions.
- Serve as a liaison between business stakeholders, compliance teams, architecture groups, infrastructure teams, operations teams, and external vendors.
- Provide advice and recommendations specific to business and customer requirements.
- Partner with managed service providers and vendor resources to ensure technical delivery aligns with architecture standards and business expectations.

Additional Information
This role is offering 45-47/hr.

• Candidates local to Jacksonville, Jersey City, or Charlotte should expect a hybrid schedule of 3 days per week onsite.
• Remote/virtual candidates may be considered but must support a standard 9:00 AM – 5:00 PM EST schedule.
• This role may require occasional support outside of standard business hours for major implementations, migrations, production incidents, platform upgrades, or critical transformation activities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of experience in enterprise technology, voice recording, unified communications, collaboration technologies, telecommunications, infrastructure architecture, or related technical disciplines.
• Strong experience designing, supporting, or architecting regulated voice recording platforms.
• Experience with NICE NTR-X, NICE Engage, surveillance platforms, mobile recording, compliance assurance, or similar regulated communications recording technologies.
• Strong understanding of on-premises, hybrid, and cloud-based architecture models.
• Experience developing technical roadmaps, architecture frameworks, standards, and implementation recommendations.
• Experience translating business and regulatory requirements into technical solution designs.
• Strong understanding of secure, highly available, fault-tolerant, and scalable application architecture.
• Experience working across infrastructure, networking, security, compliance, operations, application, and vendor teams.
• Ability to evaluate emerging technologies and make architecture recommendations aligned to enterprise strategy.
• Experience with cloud migration, data migration, platform modernization, or transformation initiatives.
• Strong technical documentation skills, including architecture diagrams, standards, design documents, roadmaps, and executive-level presentations.
• Experience leading technical discussions, influencing stakeholders, and guiding cross-functional teams.
• Strong communication skills with the ability to present complex technical concepts to business, compliance, technology, and leadership audiences.

• Experience supporting NICE NTR-X, NICE Engage, Verint, or other voice recording platforms.
• Experience within banking, financial services, or other highly regulated environments.
• Knowledge of communications compliance, retention, and recording requirements.
• Exposure to Cisco Voice, Microsoft Teams Voice, Genesys, or enterprise telephony environments.
• Experience supporting audits, compliance reviews, or operational governance activities.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.