Job Search Results for Employment

The Construction Superintendent is responsible for the daily operations of the work from planning project activities to overseeing their completion. Generally, tasks include scheduling work to... More proceed according to a strict schedule, coordinating and monitoring subcontractor performance, ensuring work corresponds with contract documents, maintaining a safe work environment, and ensuring construction is done with superior quality.Primary Job Functions:1. Responsible for scheduling construction activities to be performed and overall project completion time based on IAW project plans and specs. Communicate with customers and subcontractors regarding any deviations from the schedule.2. Must have the ability to read and interpret construction drawings to properly direct subcontractors to execution of work.3. Perform difficult and challenging construction and project management functions including planning, directing and budgeting for assigned projects.4. Perform construction and project management administration functions, handling a variety of actions and problems relating to assigned projects. Report project fund status reports, reviews of billing procedures and contractual requirement submittals.5. Assist with project design reviews to accomplish contractual objectives and provide direction and support to subcontractors, support staff, trades and crafts.6. Monitor requirements necessary to obtain progress payments, quantity options, government-furnished property, etc. and/or administers specific phases of complex contracts.7. Responsible for the development of agendas for weekly and both pre-and post-job conferences.8. Perform desktop publishing. Creates and assists in the development of visual presentations for the section.9. Prepare worksheets for cost accounting by analyzing blueprints, plans, and related customer documents. This position will also be consulting with engineering staff and other technical personnel as required.10. Responsible for assisting Site Manager / Project Manager with budgets for assigned projects.11. Responsible for keeping up with current government regulations and commercial trends. Monitors project compliance requirements to ensure compliance with Service Contract Act, Davis Bacon Act and other Federal regulations as required.12. Maintain customer relations through communication both face to face, and digital. Professional appearance is desirable.13. The ability to perform remedial tasks using basic computer software like scheduling, updating reports, and email.14. Responsible for scheduling work and maintaining schedule.15. Perform other duties as assigned.Financial Responsibilities:? The role plays a part in the financial management of a task order budget and its corresponding parts. The role must assist in ensuring the partnering subcontractors perform all contractual responsibilities within or under budget based on firm fixed contract pricing. Actions performed by this role definitively impact the revenue of the duration of task order.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Head of Projects / Project Executive to lead a large, complex project management function supporting a multi-building institutional campus environment. This is a senior... More leadership role responsible for overseeing a diverse portfolio of capital, infrastructure, renovation, and MEP projects across approximately 80+ buildings.This individual will act as a trusted advisor and owner?s representative, providing strategic oversight, stakeholder leadership, and execution governance across all projects. The role requires a thick-skinned, highly polished client-facing leader who can navigate strong personalities, competing priorities, and a highly visible stakeholder environment.The Head of Projects will manage and grow a project management team while partnering closely with internal account leadership and end clients to guide capital planning, budgeting, and prioritization of work.Key ResponsibilitiesProject & Portfolio LeadershipProvide senior oversight for a wide range of projects, including:Full-building renovationsInfrastructure and MEP upgradesCapital improvement projectsDeferred maintenance and modernization initiativesEnsure all projects are delivered on time, on budget, and to stakeholder expectationsOversee multiple concurrent projects at various stages of design and constructionLead monthly and ad hoc project review meetings covering schedule, budget, risk, and complianceAgency / Owner?s Representative ModelOperate primarily in an agency / owner?s rep capacity, managing:External vendors, consultants, and contractorsProject schedules, reporting, and governanceIn some cases, operate under a principal delivery model, directly engaging contractors and assuming delivery riskEnsure adherence to safety, regulatory, contractual, and quality standards across all projectsStakeholder & Client EngagementServe as the senior point of contact for a highly visible, multi-stakeholder client environmentManage relationships with end users, leadership stakeholders, site teams, and external partnersNavigate conflict resolution, competing priorities, and strong personalities with professionalism and confidenceMaintain high levels of client satisfaction through clear communication and proactive issue managementCapital Planning & StrategyPartner with account leadership and end clients to:Support capital improvement planningAssist with project budgeting and long-term planningHelp prioritize projects based on funding, urgency, and strategic valueProvide guidance on how and where capital dollars should be allocatedTeam Leadership & DevelopmentLead and develop a growing project team, including:Senior Project ManagersProject ManagersUpcoming hires (additional PM and Assistant PM)Drive performance management, mentoring, and professional developmentSupport onboarding and integration of new team membersGovernance, Reporting & Risk ManagementEnsure consistent project controls, reporting, and governance processesIdentify and mitigate project risks (schedule, technical, safety, financial, stakeholder)Track and report on project performance metrics and forecastsImplement and improve project delivery processes and standardsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large Infrastructure Design team leads the development of innovative solutions for complex R&D and manufacturing facilities across the Bay Area and beyond. They specialize in creating sophisticated... More infrastructure systems that power next-generation research and production environments.They are seeking a specialized BMS Controls Engineer to bridge the gap between Facilities Operations and Data Science teams. The ideal candidate will optimize the Building Management Systems (BMS) not just for operation, but for high-fidelity data acquisition. You will work closely with facilities personnel to instrument systems, validate sensor accuracy, and architect the data pipeline required to feed predictive Machine Learning models.What You?ll Do? Collaborate with facilities staff to identify critical control points and sensors required for ML modeling.? Translate the complex requirements of the ML team into technical tasks for the facilities team. ? Conduct regular audits of trend data to identify "flatlined" sensors, calibration drifts, or communication drop-outs.? Design and maintain the pathway from the BMS (Edge) to the central repository (Cloud/On-Prem).? Develop automated scripts or dashboards to monitor the "health" of the data pipeline (ensuring uptime and completeness). PLC setup, HMI development (Ignition/WebCntrl/Desigo) and developing the sequence of operations.? Configure and program controllers to communicate via standard industry protocols. Program DDCs and Siemens PLCs using TIA-Portal. Should know IEC 61131-3 languages ? Develop, maintain, and upgrade intuitive graphical user interfaces (GUIs) and dashboards within Ignition and ALC the BMS platforms to visualize system performance for end users. Develop Alarm rationalization with feedback from Facility operations.? Troubleshoot hardware, software, and network issues that result in poor data quality (e.g., fixing loose terminations, replacing faulty sensors, or resolving network IP conflicts).? Program control sequences and alarm logic. Manage tag databases, historical data logging, and SQL database connections for reporting.? Manage and prioritize requests for information on new construction builds, existing site facilities support and legacy site enhancement projects.Pay Range for this role is $55 - $65 per hour depending on years of experience and educationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a highly experienced Lead ServiceNow Developer to join one of our largest banking clients on a 12-month contract. The successful candidate will be required to come into... More the office in downtown Toronto 3x a week and will own, expand, and mature the ServiceNow platform, which has become a critical system of record across the organization. This role requires a senior-level technical leader who can bridge deep technical expertise with business needs, lead and mentor junior team members, and ensure the platform is scalable, auditable, well-documented, and highly integrated?particularly across cloud environments.This individual will play a key role in evolving ServiceNow from a traditional workflow tool into a robust, enterprise-grade platform supporting reporting, audit, integrations, automation, and operational excellence.Key ResponsibilitiesPlatform Ownership & Development:- Serve as the technical lead and SME for the ServiceNow platform.- Design, build, and enhance the platform from both a technical and operational perspective.- Lead platform expansion to support increased usage, reporting, audit requirements, and integrations.- Ensure ServiceNow is treated with the appropriate due diligence, governance, and controls as a core system of record.- Drive automation and streamlining initiatives to reduce manual effort and improve efficiency.Integrations & Architecture:- Lead and troubleshoot cloud-based integrations, ensuring reliable data flow between ServiceNow and external systems.- Diagnose and resolve integration failures where data is missing, delayed, or incorrect.- Work across cloud-first architectures, with some exposure to on-prem environments.- Deep understanding of ServiceNow integration tools and patterns.CMDB, SAM & Service Mapping:- Own and evolve CMDB and Service Asset Management (SAM) capabilities.- Lead advanced Service Mapping implementations, including: top-down, tag-based, dynamic, and manual mapping- Ensure accuracy, completeness, and reliability of configuration and service data.Reporting, Audit & Documentation:- Enable and enhance reporting capabilities to support audit and compliance needs.- Maintain rigorous technical and operational documentation.- Document all existing configurations, integrations, and workflows in detail.- Ensure documentation supports long-term sustainability and knowledge transfer.Leadership & Stakeholder Management:- Manage stakeholder relationships and ensure adherence to SLAs.- Communicate complex technical concepts clearly to non-technical audiences.- Maintain a high level of professionalism and clarity in all interactions.Mentorship & Enablement:- Lead and mentor a small team of 2 junior resources.We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role is responsible for leading the Identity and Access Management (IAM) program, with accountability for the design, delivery, and ongoing operation of enterprise identity governance and access... More control capabilities. The IAM Manager serves as a highly technical leader, ensuring identity lifecycle management, access governance, and authentication services are reliable, scalable, and aligned with security and compliance requirements. The ideal candidate combines deep hands-on IAM engineering experience with strong people leadership, remaining actively involved in solution design and problem resolution while leading and developing an IAM team. This role operates at the intersection of security, infrastructure, application, and business teams to ensure identity services effectively support business operations while reducing security risk.IAM Engineering & Technical Leadership?Provide hands-on technical leadership for IAM platforms and services, including identity lifecycle management, access governance, and authentication controls.?Lead the design, implementation, and ongoing enhancement of IAM solutions supporting joiner, mover, and leaver (JML) processes, access provisioning, deprovisioning, certifications, and role management.?Oversee integrations between IAM platforms, directories, HR systems, cloud services, and enterprise applications to ensure?accurate?and?timely?identity governance.?Remain actively involved in solution design, configuration, troubleshooting, and complex issue resolution related to IAM platforms and integrations.?Define and enforce IAM architecture standards, design patterns, and operational best practices to ensure consistency, scalability, and security.?Operations, Risk & Governance?Ensure?timely?resolution of all IAM related Incident & Service Requests.?Partner with security, infrastructure, application, and compliance teams to ensure IAM controls meet security, audit, and regulatory requirements.?Support access reviews, certifications, and audit activities, ensuring IAM evidence is?accurate, complete, and?audit-ready.?Monitor IAM operational health,?identify?risks or control gaps, and drive remediation efforts to closure.?Support platform upgrades, enhancements, and modernization initiatives to improve IAM reliability and capability maturity.?Communicate technical risks, dependencies, and operational status to leadership and stakeholders.?Team Development, Enablement & Documentation?Lead, mentor, and develop a team of IAM engineers and analysts, providing technical coaching and guidance.?Support hiring, onboarding, and development of IAM talent to meet current and future operational needs.?Set team priorities, manage workload, and ensure delivery of IAM initiatives and operational support.?Ensure comprehensive documentation of IAM processes, standards, integrations, and operational procedures.?Promote a collaborative, accountable, and continuous-improvement culture within the IAM team.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Principal Mixed-Signal Engineer that will be working on site in Austin, TX and support a public-private partnership of preeminent semiconductor systems and defense... More electronics companies, national labs, and academic institutions. Their mission is to advance the state-of-the-art in critical semiconductor domains such as advanced packaging, and in the process to help restore U.S. leadership in semiconductor manufacturing. They are developing cutting-edge semiconductor manufacturing equipment and processes that will define future roadmaps of semiconductor logic, memory, heterogenous integration, chip cooling, etc. They are Backed by $1.4 billion in combined funding from DARPA, Texas state initiatives, and strategic partners, they are building foundational capabilities in advanced packaging and integrated design infrastructure to restore U.S. leadership in microelectronics manufacturing.Responsibilities:? Design and develop high-speed mixed-signal I/O circuits for UCIe 2.5D and 3.0D die-to-die interfaces in 2.5D/3D microsystems?enabling robust, low-latency chiplet interconnect across AI, HPC, and defense platforms.? Architect and optimize SerDes, clock/data recovery (CDR), equalization, and transceiver circuits for high-speed die-to-die and chip-to-chip links, including UCIe, PCIe physical layers.? Collaborate with packaging, EDA, and system modeling teams to co-optimize mixed-signal I/O performance across heterogeneous integration stacks?accounting for signal integrity, power delivery, crosstalk, and thermal effects unique to 3DHI.? Lead silicon bring-up, bench characterization, and production testing of high-speed I/O and mixed-signal circuits?developing test methodologies, ATE programs, and yield-improvement strategies from prototype through volume production.? Engage with industry partners and standards bodies (UCIe Consortium) to influence specification development and ensure their physical-layer implementations remain standards-aligned.? Mentor internal design teams on mixed-signal design methodologies, high-speed measurement techniques, and production test best practices for multi-die systems.? Translate mixed-signal design innovations into IP roadmaps and reference designs, driving alignment between research, productization, and customer enablement for UCIe-based chiplet ecosystems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an Incident Response/InfoSec Engineer for one of our Biotech clients in Billerica, MA. This role will be hybrid remote working three (3) days onsite. This role will start as... More a six (6) month contract with potential extensions and the possibility of converting to a permanent position.In this role you will join our client?s growing organization and Information Security team and will work within the Security Operations team, reporting to the Director, IT Infrastructure and Security Operations. You will respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard highly sensitive data. You will work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to their systems. You should be prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis. With your technical expertise, you will be solving security challenges at scale, working to protect the applications that support our client?s and their fast-growing business. We are seeking broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, threat hunting, and threat intelligence.Additional Responsibilities Include: - As a SME, you will be responsible for leading incidents, investigations, and security initiatives- Act as a security multiplier to help scale security incident response - Prepare post-mortem reports of incidents and present findings to the broader team- Create and maintain runbooks to ensure smooth handling of all security incidents- Lead and participate in incident response tabletop exercises to validate and improve existing processes and procedures and train others on their roles and responsibilities during an incident- Monitor and analyze security logs, using KQL queries in Microsoft Sentinel, to identify potential security breaches- Build, refine, and maintain analytic rules, workbooks, hunting queries, and dashboards in Microsoft Sentinel to enhance detection and response capabilities- Automate incident response and enrichment processes using Logic Apps, automation rules, and playbooks in Sentinel- Assess vulnerabilities within the environment, conduct risk-based prioritization of vulnerabilities, and assist in remediation- Lead and coordinate responses to cyber threats, including incidents identified in Microsoft Defender for EndpointWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This Product BA will work on a Product team and help to follow product norms from a BA perspective. They will run strong Agile norms, cadences, and ceremonies; gather documents requirements tied to... More customer data, supporting the delivery of customer facing web applications. Below is the tech stack and product details. Tech Stack:? Frontend Framework: React 18 with Next.js 14 (App Router)?? Styling: Tailwind CSS 3.x with custom design system?? Build Tool: Webpack 5 (via Next.js) with optimized bundling?? Type Safety: TypeScript 5.x for enhanced developer experience?? State Management: React Context + Zustand for global state?? Forms: React Hook Form with Zod validationProject #1Immediate Need ? Medium/Small Business Website for booking hotel (launching July)This web application is a B2B travel program for small and medium businesses for this global hotel chain. Due to scalability limitations, the team is moving to a SaaS provider (a well established travel startup). This will launch in July.The focus is on end-to-end user experience rather than custom development?product documentation, recommendations, and decision support. Think Concur-like: companies sign up, add employees, manage bookings, and access hotel inventory in one system. Key goals include integrating reservations and loyalty, automating company verification, and ensuring the product experience comes to life from signup through booking.Project #2 ? Luxury Travel Website (BA assignment targeted for Q1)This web application is a part of a large global hotel chain offering a luxury travel website accessible only to select hotels and approved travel advisors. It provides exclusive hotel details not available on the .com site (e.g., GM contact info, luxury experiences). The team is currently partnering with an agency on a rebrand, with approval to add resources to support research, design, and day-to-day execution. Once the rebrand is complete, the BA will transition to this project. The website launch is targeted for Q1 next year, and the role will be hands-on app-dev BA work (Jira stories, sprint execution).We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Design and maintain the overall data platform architecture integrating Snowflake, AtScale, and dbt components? Establish data quality frameworks and monitoring systems? Define platform scalability... More and performance optimization strategies? Design and implement Snowflake warehouse configurations and resource management policies? Manage user access controls, roles, and security policies within Snowflake? Optimize query performance through warehouse sizing, clustering, and partitioning strategies? Implement data sharing and collaboration features across business units? Monitor and control Snowflake costs through usage optimization and resource scheduling? Design and maintain data pipeline architectures for ingestion and transformation? Establish connection protocols between AtScale and various BI tools (Tableau, Power BI, etc.)? Optimize query performance through aggregate tables and caching strategies? Manage AtScale cluster configurations and scaling policies? Implement security models that align with organizational data access requirements dbt Development & Operations? Design and maintain dbt project structures and development workflows? Create and enforce dbt coding standards and documentation requirements? Implement dbt testing frameworks for data quality validation? Manage dbt deployment pipelines and environment promotion processes? Design modular dbt models that support reusability and maintainability? Establish version control and collaboration practices for dbt development teams Integration & Data Flow Management? Design end-to-end data pipelines connecting source systems to Snowflake via dbt transformations? Implement data lineage tracking across all three platforms? Create monitoring and alerting systems for data pipeline health and performance? Establish disaster recovery and backup procedures for the integrated platform? Design API integrations and data exchange protocols between platforms Team Leadership & Collaboration? Mentor and train data engineers and analysts on platform best practices? Collaborate with data science teams to support ML/AI workload requirements? Coordinate with DevOps teams on infrastructure automation and deployment practices? Lead architectural review sessions and technical decision-making processes Performance & Cost Optimization? Monitor and optimize compute resource utilization across all platforms? Implement cost allocation and chargeback models for different business units? Analyze query patterns and usage metrics to identify optimization opportunities? Design and implement automated scaling policies based on workload demands? Establish SLA monitoring and reporting for platform availability and performance Security & Compliance? Implement data encryption, masking, and anonymization policies? Ensure compliance with regulatory requirements (GDPR, HIPAA, SOX, etc.)? Design and maintain audit trails and data access logging? Coordinate security assessments and vulnerability management? Establish data classification and handling procedures across all platformsPay Rate: $16.00-$22.00 depending on skills and experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are actively seeking a Personal Computer Support Technician to join our team at Leidos as we strive to elevate and innovate our organization. Our mission centers on delivering user-focused IT... More solutions for our Centers of Medicare and Medicaid (CMS) customer base. This initiative demands continuous innovation and the ability to create seamless experiences across CMS systems, applications, and solutions. By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.In this pivotal role, you will provide comprehensive support for computer workstations, printers, peripherals, and mobile devices. Success hinges on exceptional communication, technical proficiency, and analytical abilities. The ideal candidate will demonstrate a track record of resolving technical client issues within a service desk environment, possess strong troubleshooting skills, and be adept at analyzing data to identify the root causes of application problems. Collaboration is key, as you will work closely with both the Customer Support Service team and the Executive Support team to address user concerns promptly and professionally.As a member of our team, you will be expected to master all relevant products and actively contribute to new product features and testing initiatives. Your daily responsibilities will include diagnosing and resolving technical issues via phone and email, guided by our ticketing system, and ensuring timely and accurate support.- Under the guidance of the Customer Support (Tier 2) Lead, you will install, configure, troubleshoot, repair, and test a wide range of technology equipment?including workstations, printers, video teleconferencing equipment, and peripherals?in a multi-vendor setting, adhering to established policies, procedures, and Knowledge Base Articles (KBAs).- Perform software and hardware upgrades and repairs, offering recommendations for process improvements.- Support the Executive Support team by addressing executive user requests as needed.- Mentor Tier 1 agents on how to identify and categorize user issues, leveraging active listening and analysis to expedite future resolutions.- Continuously review and provide feedback on Tier 1 and Tier 2 knowledge articles, ensuring they empower Tier 1 agents to resolve customer issues independently, minimizing call transfers and accelerating solutions for end users.- Field calls directly from users and Tier 1 agents, delivering expert-level support, resolving tickets remotely, and prioritizing first-call resolution.- Train users on hardware, software, and mobile device usage in accordance with existing KBAs.- Monitor asset performance and take proactive steps to address issues.- Demonstrate initiative in identifying potential problems and responding before escalation.- Work independently and as a valued member of integrated teams.- Conduct root cause analysis and resolve complex issues.- Be available for after-hours or weekend support as needed, including on-call emergency support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less