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An entertainment client based in Burbank is seeking a Sr. BI Developer to join a studio and production office technology team within the PMO who can lead the design and delivery of modern, scalable... More user experiences while operating effectively across a complex enterprise application landscape. This role is front-end anchored and requires the ability to contribute immediately to existing systems while remaining adaptable as the platform evolves. The ideal candidate uses AI-assisted development as a core engineering capability ? not a novelty. Leveraging tools such as Cursor, GitHub Copilot, and Claude, they can rapidly understand unfamiliar codebases, safely extend production systems, and contribute across services regardless of underlying language or framework.We are not looking for a developer locked into one ecosystem. We need someone whose primary strength is front-end engineering, whose defining skill is leveraging AI to be effective everywhere, and who can support back-end systems as needed ? using AI to bridge any language or framework gap.Core Responsibilities:1. AI-Accelerated Development.- Use Cursor, GitHub Copilot, Claude, and similar AI-powered approved development tools as thedefault mode of working ? not occasionally, but as the standard engineering workflow everysingle day.- Use AI to accelerate code generation, intelligent refactoring, automated test creation, debugging,code review assistance, and documentation generation- Apply effective prompt engineering by providing clear goals, sufficient context, relevant sourcematerial, and defined output expectations ? then iterating and validating outputs before adoption- Critically evaluate all AI-generated code for correctness, security vulnerabilities, hallucinationrisks, performance implications, and maintainability before it reaches production- Understand when AI output is trustworthy and when it is not ? recognize hallucination patterns,security blind spots, and cases where manual engineering judgment must override AI suggestions2. Front-End Engineering (Primary Craft):- Design, build, and maintain high-quality, responsive, and accessible user interfaces usingmodern front-end frameworks such as React, Angular etc using AI tools.- Translate product and business requirements into scalable technical solutions with a strongemphasis on maintainability, usability, performance, and reliability- Establish and evolve reusable UI patterns, shared components, and front-end architecturestandards that improve development velocity and long-term consistency- Collaborate closely with UX/UI designers to translate design systems, wireframes, andprototypes into polished, production-quality interfaces- Implement and consume RESTful on the front-end with proper error handling, caching, andoptimistic updates.3. Cross-Stack Contribution (AI-Augmented):- Support and contribute to existing back-end services and APIs when required ? using AI toolsto bridge any framework or language knowledge gaps efficiently and responsibly- Drive end-to-end delivery by partnering across services (API integration, troubleshooting,targeted fixes), while keeping front-end engineering as the primary ownership area.- Read and safely modify back-end services using AI assistance, even when the underlyingtechnology is not the primary expertise. The expectation is not deep specialization in every back-end technology ? it is the demonstrated ability to use AI to become productive quickly in anyenvironment the team operates inWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Senior Salesforce CPQ Configurator to lead the functional design and implementation of our Quote-to-Cash environment. You will be the primary architect of our product catalog,... More pricing structures, and quoting logic. The ideal candidate has an expert-level understanding of the Salesforce CPQ Data Model and can build sophisticated, scalable solutions using advanced configuration rather than custom code. Shape Core Responsibilities 1. Advanced CPQ Architecture Product Modeling: Design and maintain complex Product Bundles, including nested bundles, dynamic options, and configuration attributes. Pricing Logic: Build and optimize Price Rules, Discount Schedules, and Summary Variables to automate complex pricing requirements (e.g., volume pricing, tiered discounts, or multi-currency). Guided Selling: Create and manage Product Selection Rules and Guided Selling prompts to ensure sales reps are quoting the right products every time. 2. Process Automation & Output Flow & Workflow: Utilize Salesforce Flow to automate CPQ-adjacent processes such as Opportunity syncing, Contract generation, and Renewal automation. Document Generation: Design and maintain professional Quote Templates using the CPQ Template content, sections, and XSL-FO styling. Approvals: Implement and manage Advanced Approvals, including parallel paths, smart approvals, and complex approval chains. 3. Advanced Data Loading Relational Data Migration: Perform complex data loads of CPQ configuration objects (which require maintaining strict Parent-Child relationships) using Data Loader or Salesforce Inspector. Data Transformation: Use Excel or Google Sheets (VLOOKUPs, Pivot Tables) to clean and format pricing and product data before importing it into Salesforce. Extraction & Reporting: Export quote and line-item data to assist the Finance team with audit requests and sales performance analysis. 4. Strategic Leadership Solution Design: Translate business requirements into technical blueprints that prioritize "configuration-first" over custom Apex. Data Governance: Manage the migration of CPQ configuration data (Price Rules, Products, Features) across environments using data migration tools. Best Practices: Audit the existing CPQ instance to reduce technical debt and improve calculation performance. Payrate is $30-40/hr based on experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Mid?senior level Electrical Engineer to support the Coastal Virginia Offshore Wind (CVOW) project ? a 2,600 MW offshore wind farm with 176 turbines, 3 offshore... More substations, and major high-voltage subsea infrastructure. Work includes power system studies, energization, protection, and supporting commissioning across Richmond and Tidewater. The Electrical Engineer will work closely with the CVOW project managers, internal and external stakeholders, and package suppliers to support the design, fabrication, installation, and commissioning of our client's offshore wind projects. This person must be willing and able to travel between Richmond and Norfolk as needed. This will be a 1 year contract with renewals. Responsibilities include, but are not limited to:- Perform as lead technical contact (SME) on HV/MV electrical systems and equipment. Perform walkdowns, inspections, and verifications of said systems in the field and/or on site when necessary.- Evaluate equipment proposals to ensure conformance with project specifications and grid requirements.- Work with suppliers and contractors to review and comment on project documentation (system design, engineering drawings, method statements, inspection and test plans, non-conformance reports, etc.). Assess design-level documentation with field installations when necessary.- Coordinate document reviews and technical query responses with internal SMEs (corporate engineering, IT, regulatory compliance teams, etc.).- Interface with Owner?s Engineer and Package Managers to lead electrical engineering support.- Own the RFI process with suppliers and partners to support the initiation, tracking and resolution of technical queries.- Provide electrical interface support across various project packages (wind turbine generators, foundations, offshore substations, transportation and installation, and onshore grid connection) ? including onsite engineering support, walkdowns, and inspections.- Resolve technical challenges to support achieving the project schedule and budget requirements.- Develop or improve processes to enable efficient engineering support of offshore wind projects.- Perform other duties as requested or assignedKnowledge of the below leads to a successful candidate in this role: - Three-phase power systems- Wind turbine generators- High-voltage transformers- Substation design- Switchgear- High-voltage cabling- Auxiliary systems- PJM grid requirements and interconnection analyses ? planning-level and energy-injection studies`- NERC compliance requirementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Must-Have Qualifications?Over 10 years? experience in business project management within financial services, call centres, and Service Operations projects?Advanced stakeholder engagement,... More collaboration, and relationship management skills, including influencing without direct authority (?soft power?)?Expertise in project and business risk management, including proactive identification, monitoring, and mitigation of critical path deliverables and risks?Proven ability to facilitate and document project objectives, business cases, and quantifiable benefits?Strong background in business process improvement, mapping, re-engineering, automation, and process documentation?Experience leading change initiatives and collaborating with stakeholders managing significant BAU workloads?Exceptional workshop facilitation, able to overcome resistance and achieve consensus?Demonstrated sound judgement, learning agility, and data-driven decision-making?Excellent verbal and written communication skills for presentations and interactions at all levels including C-level executives?Advanced analytical, problem-solving, and conflict resolution abilities?Ability to operate independently and deliver in fast-paced, complex environments?Strong planning, organisational, prioritisation, and time management skills?Proficiency with project management software and tools (e.g., MS Project, Jira, Asana)?Experience in call centre/contact centre operations?Entrepreneurial mindset with strategic thinking skillsKey Competencies & Skills?Ownership and accountability for project delivery, ensuring timeliness, budget adherence, and quality standards?Expert knowledge of project management practices, including monitoring dependencies and identifying gaps?Effective alignment and partnership across business and technical teams, including collaboration with Technology Project Managers?Preparation and facilitation of governance meetings (e.g., Steerco), workshops, feedback sessions, lessons learned, and leadership updates?Trust-building and empathetic relationship management with leaders and subject matter experts (SMEs)?Driving clarity and influencing decisions in ambiguous situations without direct authority?Creation and maintenance of essential project artifacts: Charter, Governance, RACI matrices, project plans, RAID logs, status reports, communication and change plans?Clear articulation of risks, mitigation strategies, impact analysis, and timely decision-making with senior leadership?Ensuring compliance with governance, audit, and regulatory standards?Change management planning, adoption health reporting, and facilitation?Strategic analysis, business recommendations, and continuous improvement mindset?Management of project budgets and financial forecasts?Vendor and contractor management, including negotiation and performance oversightPreferred & Nice-to-Have Qualifications?Process improvement certifications (e.g., Lean, Six Sigma)?Familiarity with automation, workflow tools, and AI-enhanced process initiatives?Valid PMP designation (PMI or equivalent)?Experience with Agile (Scrum), Hybrid, or other project management methodologies?Skilled in data analysis and reporting tools (e.g., Power BI, Tableau)?Training in change management (e.g., Prosci, ADKAR)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Director of Operations. The Director of Operations serves as the chief executive leader of the organization, responsible for setting strategic direction, ensuring... More operational excellence, and driving profitable growth across multiple manufacturing operations. This role oversees all functional areas?including operations, finance, sales, and HR?and ensures strong alignment between day to day execution and long term company objectives. The Director of Operations fosters a culture focused on safety, quality, continuous improvement, and employee engagement.Key Responsibilities?Strategic Leadership-Develop and execute the company?s strategic plan to ensure long term growth, profitability, and competitive positioning.-Identify new market opportunities, product lines, and operational capabilities to expand the company?s footprint.-Translate high-level objectives into measurable goals for each department.?Operational Management-Oversee daily performance of all manufacturing operations, ensuring efficiency, quality, safety, and delivery targets are met.-Implement and sustain best in class manufacturing practices (Lean, 5S, continuous improvement).-Optimize capacity planning, resource allocation, equipment utilization, and workflow.-Ensure compliance with all regulatory, safety, and customer requirements.?Financial Stewardship-Own the company P&L and ensure strong financial performance.-Develop annual budgets, financial forecasts, and capital expenditure plans.-Analyze financial performance and adjust business strategies to achieve revenue and margin targets.-Approve major investments and capital projects based on ROI and strategic fit.?People Leadership & Culture-Lead, mentor, and develop the executive/management team across operations, sales, finance, and HR.-Build a strong leadership bench and succession pipeline.-Champion a positive, high performance culture focused on accountability, collaboration, and continuous improvement.-Ensure the company attracts, retains, and engages top talent at all levels.?Customer & Market Engagement-Maintain strong relationships with key customers, suppliers, and business partners.-Support major customer negotiations, pricing strategies, and contract discussions.-Monitor market trends, competitive changes, and customer requirements.?Risk Management & Governance-Identify and mitigate operational, financial, and strategic risks.-Ensure the organization adheres to ethical standards, compliance obligations, and industry best practices.-Provide regular performance updates and strategic recommendations to the Board/owners.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This Account Manager position will primarily function as a Hospital Liaison and Account Manager, focusing on developing and maintaining strong relationships with hospital case managers, discharge... More planners, and healthcare providers. The role includes high-volume field activity, with an expectation of up to 10 marketing visits per day once the new structure is fully implemented.Responsibilities/Essential Functions:? Work within a continuously evolving referral process and sales structure, adapting quickly to workflow changes and new organizational strategies.? Serve as a primary Hospital Liaison, building and maintaining relationships with hospital case managers, discharge planners, and medical staff.? Function as an Account Manager, managing assigned referral sources and strengthening long-term partnerships.? Conduct high-volume field marketing, targeting up to 10 in-person visits per day once operational structure is finalized.? Work with the team to respond and generate new sales leads through various channels, including referral platforms and networking.? Promptly respond to case managers, ensuring all communications are completed within SLA timeframes.? Identify and establish key points of contact within hospitals and clinics, including researching and initiating new relationships.? Conduct outbound calls and follow-up communications to prospects and existing clients to promote AlphaCare Home Health services.? Regularly report on sales activities, lead generation, and performance metrics to Marketing and Operations teams.? Develop and implement sales and marketing strategies aligned with company growth goals and market trends.? Drive census growth through both external outreach and internal collaboration.? Identify opportunities for new service lines or niche markets based on referral patterns and market needs.? Ensure accurate and up-to-date account records, including contact history and referral trends.? Partner with Community Liaisons as needed to conduct joint sales calls and strengthen relationships.? Coordinate and conduct in-services with new and existing referral sources.? Maintain consistent outreach to physicians and healthcare representatives.? Participate in agency planning and execute growth initiatives.? Work closely with the Intake team to ensure a seamless referral and admission process.? Engage with re-hospitalized patients and case management teams to support continuity of care and identify new opportunities.? Represent the company at community events to promote services and strengthen community relationships.? Travel extensively to hospitals, clinics, and referral sources as required.? Perform other related duties as assigned to support company growth and operations.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an OSP Project Manager to support a large telecommunications customer. This role is responsible for end-to-end project ownership of fiber connectivity initiatives, serving... More as the single point of contact for customers post-sale. The Project Manager will lead planning, execution, coordination, and communication to ensure projects are delivered on time, on budget, and to construction standards. This role pays $32-$45/hr. Key ResponsibilitiesProject & Customer Management? Serve as the primary customer contact, providing post-sale support, project leadership, and ongoing communication.? Manage customer orders, service requests, and installation coordination.? Support and lead customer meetings, including in-person site visits and travel as required.? Provide project-level and executive reporting with regular updates to key stakeholders.Fiber Planning & Technical Oversight? Assess and validate route requirements, including routing, fiber counts, hut spacing, and overall design objectives.? Provide technical expertise related to fiber optic splicing and testing.? Perform on-site surveys and attend field meetings to ensure delivery and commitment dates are met.? Ensure splicing documentation is completed and delivered to support teams in a timely manner.Vendor & Construction Management? Manage splicing and testing vendors across multiple projects to expedite route delivery.? Coordinate access to customer and network points of presence for splicing and testing activities.? Ensure compliance with splicing maintenance schedules and customer notification processes.? Conduct construction resource planning to meet project objectives.Scheduling, Budget & Risk Management? Collaborate with internal project managers to refine schedules and budgets.? Actively manage project schedules, vendor processes, documentation, and budgets throughout execution.? Proactively identify project risks and develop mitigation and contingency plans.? Ensure routes are delivered on time, within budget, and in compliance with construction standards.Procurement & Contract Management? Oversee procurement of materials and equipment required for project implementation.? Monitor material inventory and lead times to prevent project delays.? Develop RFPs for splicing and testing services, manage the bid process, and negotiate contracts.? Manage contract terms and vendor performance throughout the contract lifecycle.Stakeholder & Municipality Coordination? Interface directly with customers, subcontractors, internal teams, and jurisdictional authorities.Meet with municipalities and vendors to review project scope and maintain positive communication.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Assistant Controller supports the Controller in overseeing the accounting operations of a Real Estate Development company, property leasing and management company, ensuring accurate financial... More reporting, regulatory compliance, and strong internal controls across multiple properties, entities, and business lines. This role is responsible for day-to-day accounting operations, month-end close, financial statement preparation, and collaboration with property management, leasing, and operations teams to ensure financial accuracy and operational alignment.The Assistant Controller plays a critical role in scaling accounting processes, supporting audits, improving systems, and maintaining financial integrity across residential, commercial, and mixed-use portfolios.Key ResponsibilitiesFinancial Reporting & Close Process?Manage and execute the monthly, quarterly, and annual close process for multiple properties and legal entities?Prepare and review monthly financial statements, including balance sheets, income statements, cash flow reports, and variance analyses across multiple financial entities.?Ensure accurate intercompany transactions, eliminations, and allocations?Reconcile general ledger accounts, including cash, prepaid expenses, accruals, security deposits, and reserves?Review journal entries and supporting documentation for accuracy and complianceReal Estate, Construction, Property & Leasing Accounting?Oversee accounting for job costing, rental income, CAM charges, late fees, concessions, and tenant reimbursements?Ensure proper recognition of revenue in accordance with lease agreements and accounting standards?Review and reconcile tenant ledgers, rent rolls, and occupancy reports?Coordinate with leasing and property management teams to resolve billing tenant account discrepancies and posting issues?Support accounting related to new property acquisitions, dispositions, and lease-upsAccounts Payable, Receivable & Cash Management?Oversee Supports accounts payable processes department, including invoice coding, approvals, and vendor payments?Review accounts receivable aging, delinquency reports, collections, and tenant balances?Monitor cash balances and assist with cash flow forecasting?Reconcile operating accounts, trust accounts, and security deposit accountsBudgeting & Forecasting?Assist in the preparation of annual operating budgets and capital budgets for properties and management entities?Track actual performance against budget and provide variance explanations?Support forecasting and financial modeling for new developments, property improvements, and operational changesCompliance, Controls & Audit Support?Maintain and enforce internal accounting controls and standard operating procedures?Ensure compliance with GAAP, lender requirements, and regulatory standards?Support internal and external audits, including preparation of schedules and documentation?Assist with tax preparation support, including coordination with external tax advisors?Ensure compliance with state and local requirements related to property management and escrow accountsSystems & Process Improvement?Assist with the implementation, optimization, and maintenance of property management and accounting systems (e.g., Yardi, AppFolio, MRI, RealPage, or similar)?Identify opportunities to improve efficiency, accuracy, and reporting capabilities?Develop and document accounting procedures and workflows?Support automation initiatives related to reporting, reconciliations, and data validationLeadership & Collaboration?Supervise and mentor accounting staff, including property accountants and AP/AR team members?Serve as a financial partner to property managers, regional managers, and operations leadership?Provide training and guidance on accounting policies, procedures, and best practices?Act as backup to the Controller as neededWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position Summary Responsible for the facilitation of training for Patient Access Center?s schedulers and referral agents. This includes new hire onboarding, core skills, customer experience, call... More flow, technologies, and standardized workflows for multiple service lines. Evaluates the needs and current practices and creates and delivers a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. Essential Functions ? Facilitates New Team Member Training program, onboarding, continuous education, and additional training initiatives, as assigned. ? Confident public speaker and a devoted educator who is up-to-date on the latest tools and resources needed to improve employee training and performance. ? Continuously monitors Patient Access Center call flow, core skills, and workflows to ensure accurate patient registration, appointment scheduling, and call handling in alignment with established quality assurance expectations. ? Demonstrates proficiency with core applications and workflows, providing subject matter expertise. ? Proactively seeks to gain knowledge in all areas of patient access to include workflows and standard operating procedures in all service lines supported by the Access Center. ? Actively participates in access center departmental meetings to promote open, consistent communications for continuous performance improvement, collaborating with department leaders to identify and assess organizational, departmental, and individual training needs. ? Analyzes workflows and processes, identifies knowledge needs, and collaborates with direct leadership and stakeholders to establish a vision for creating, updating, and managing instructional content. ? Develops instructional materials, computer tutorials, reference materials, and visual aids for meeting specific access center training program objectives. ? Consistently reviews training materials and instructional content to ensure that materials are current and in alignment with organizational and departmental goals and initiatives. ? Reviews, resolves, and documents any training, trainee performance and behavior or workflow issues encountered in a timely and efficient manner and communicates issues with direct leadership and corresponding stakeholders. ? Assists and supports the implementation of process improvements, both intradepartmental and interdepartmental. Promotes efficiency, identifying opportunities to streamline processes and workflows, when applicable. ? Responds positively to change and acts as an ambassador in support of organizational and departmental goals and initiatives. ? Maintain records of training activities and team member progress. ? Supports Contact Center leadership by providing trainee feedback during assigned training. ? Exhibits compassion, empathy, patience, and understanding in alignment with the Way. ? Demonstrates effective and efficient use of department and organizational resources. ? Maintains reasonably regular, punctual attendance consistent with policies, the ADA, FMLA and other federal, state, and local standards. ? Maintains compliance with all policies and procedures.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?This is an operations engineering role intended to assist and supplement the existing operational engineers and management team. ?Demonstrate a proactive desire and capability to learn, grow, and... More develop new skills.?Promote a culture of safety, security, and compliance in all aspects of data center operations.?Collaborate with design, construction and commissioning teams to properly test and validate the installation, operation, and performance of electrical systems.?Understand the design, functionality, and operational requirements of the data centers.?Support 24x7x365 on-site data center operations and electrical infrastructure.?Serve as a technical authority for on-site operations related to large-scale, mission-critical electrical systems - including design and functionality.?Lead the establishment of operational procedures, ensuring highly redundant electrical operations are maintained?Manage electrical infrastructure across the data center campus, ranging from a single large-capacity facility to multiple smaller sites.Job Tasks: ?Reviews and approves MSOW for third-party contractors, sub-contractors, vendors, and service providers on site. ?Perform analysis of monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center with supervision ?Safely leads emergency monitoring and response to various abnormal conditions with supervision, utilizing emergency operating procedures (EOPs). ?Authors, reviews and approves operational procedures (SOP, MOP, EOP) for planned and corrective work?Provides after-hours and on-call engineering escalation support including attending to site if incidents cannot be resolved remotely. Escalation responsibilities are 24/7/365 as coordinated with operations management. ?Ensure all safety procedures are adhered to while performing work and comply with all physical security procedures and policies ?Take daily operational readings of all electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.) ?Provide oversight and execution of operational procedures including but not limited to oEnergize a cabinet in a Colo oUninterruptible Power Supply (UPS) preventative maintenance quarterly and annually oSystem control panel preventative maintenance oBattery preventative maintenance oSwitchgear, transformer, and service board maintenanceoRemote Power Panel (RPP) shutdown of 1 source. Critical Load is still supplied through one source (?N?). oPDU shutdown for power meter replacement. oPower Interruption Testing (PIT) oMaster controller shutdown or replacement.?Expert understanding of the Provincial Electrical Code and lock out tag out standards. ?Demonstrated experience utilizing CSA Z462 in operational safety management.?Review and interpret protective coordination and incident energy studies. ?Oversee the maintenance and operation of fire alarm and life safety systems. ?Lead the troubleshooting, repair and replacement of instrument sensors and calibration. ?Experience with building and power management systems (BAS, EPMS)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less