Job Search Results for call center

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our... More commitments and delighting our customers at every step of the experience. Assist customers and business partners via telephone and email. Monitor progress of delivery routes. Scan haul-away pods and verify stamps. Process changes or cancellation to delivery orders.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is hiring a Customer Service Professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in workload over... More the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer task's and to-do's in the dashboard. This role will spend 80% of its time on the phone making inbound and outbound calls and requesting information and providing updates to customers. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a formal training course and will be followed by training in person. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global Health is looking for a Patient Access representative that will work On-Site in Goodyear Arizona for a large healthcare client. We are looking for someone with great customer service... More experience, as they will be meeting with every new cancer patient. This role is responsible for the checking patients in and out, scheduling appointments, verifying insurances, making inbound and outbound calls, while also making sure they are all set and answering any questions they many have. This role will require the individual to be fully vaccinated, and willing to get the Flu vaccine, as well as provide documentation.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a large group of Transportation Specialists to start on September 30th to join the ROC (relay operations center) team as they are staffing up for one of this companys... More busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues. A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a large group of Transportation Specialists to start on September 30th to join the ROC (relay operations center) team as they are staffing up for one of this companys... More busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues. A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

A leader within the logistics industry is hiring a Customer Service Representative to join their team. This resource will be responsible for providing excellent customer service to external... More automotive customers and internal business partners to ensure a positive end to end experience. Responsibilities include Provide verbal and written communication via phone support and email correspondence Monitor various processes including delivery routes and any related changesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer is looking for a Scheduling Coordinator for Surgeries. In this position, you will schedule cases for and maintain relationships with, the scheduling offices of our client surgeons and... More hospitals. This is a remote position. We are looking for a professional and personable individual to handle the scheduling of intraoperative neuromonitoring for surgical cases. Scheduling requests are taken via phone, email, and fax. This person will fulfill scheduling requests at the office and provide assistance to our billing department by gathering ICD10 coding and insurance coverage information for our patients. Strong communication and customer service skills are very important as this person will be speaking constantly with our hospital and surgeon clients. Attention to detail is also a must; this person will be obtaining clinical information required for patient care and entering that information in our scheduling system. Familiarity with medical terminology and/or experience in the medical field is a plus.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Quality Medical Assistant (Quality MA) that will participate in providing patient care for one of our largest healthcare providers. The ideal resource will be... More responsible for the below duties:-Outreach and scheduling for patients post hospitalization -Maintaining accurate records of all outreaches-Datamining and record retrieval-Location and upload of discharge summaries-Providing patient education on Medication AdherenceNOTE: This is not a patient facing position. The ideal candidate will be based primarily in an office/cubical setting and eager to grow in the operational space.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

JOB DESCRIPTIONThe Store Computer Operations (SCO) Help Desk Supervisor is responsible for overseeing the level one support team for our client's retail locations in the US and Canada, ensuring the... More resolution or escalation of end-user incidents to either development or other support groups. The scope of support includes the stores IT ecosystem, including software, hardware, infrastructure, and related technology. This individual is responsible for overseeing the help desk staff and ensuring that end users are receiving the appropriate assistance delivered in a timely manner as defined in the Help Desk Standard Operations Manual. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end-user help requests, including the monitoring, tracking, and coordination of department functions.Essential FunctionsStrategy & PlanningEstablish, document, and promote team standards with regard to help desk operational support.Compile and recommend wants/needs for the annual budgeting process.Assist in determining staffing and skills requirements.Proactively mentor the team in processes, best practices, and technical administration techniques.Development & DeploymentManage incoming requests for services and as appropriate, delegate work to help desk personnel, and professional apprentices, or request services from other technical resources.Interface with all business functions and establish/maintain support service levels with users to ensure support transitions are effective and efficient.Operational Management & OptimizationCreate and monitor performance management plans that address operational initiatives including associated metrics and deliverables.Create and manage relevant, timely, and effective communications paths.Oversee the resolution of technical issues assuring support is provided on a timely basis.Set employee objectives, monitor and evaluate performance and provide feedback and mentoring.Participate in supporting all users ensuring that the level of customer service provided meets or exceeds managements expectations and departmental goals and objectives.Proactively evaluate potential service level problems.Routinely identify and deliver to management, metric measurements as related to services provided.Ensure satisfactory staffing exist on teams.Prepare and conduct employee performance reviews for assigned help desk personnel, interns, and professional apprentices.Create and maintain development plans for each team member, including training and skills assessmentsIncidental FunctionsPrepare and lead presentations as requested.Provide training and documentation for supported applications.Provide help desk support as needed.Assist with other projects as may be required to contribute to the efficiency and effectiveness of the work.Attend, and periodically lead meetings in participation with the team.Responsible for the hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.Minimal travel, up to 5% may be required.Work outside the standard office 7.5 hour workday may be requiredSalary Range: $85,000-$110,000We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less