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Jul 15, 2024

Birmingham, AL

|

Help Desk

|

Contract-to-perm

|

$15 - $19 (hourly estimate)

{"JobID":368713,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-86.7772727272727,"Longitude":33.5314545454546,"Distance":null},"State":"Alabama","Zip":"35209","ReferenceID":"BIR-716628","PostedDate":"\/Date(1721042037000)\/","Description":"Our client is looking for a Technical Support Specialist to join their team supporting all external customer calls. This team is the first line of support for ALL external customer calls when it comes to technical support, so you will be exposed to many different technical issues -- billing questions, sales information, troubleshooting email/O365/Citrix, to name a few. Because of the wide range of skills used in this role, the most successful candidate is not someone who already has the technical skills but someone who is hard-working and eager to learn new things. Most issues this team handles will have resolution time of 15 minutes or less and, if needed, you will escalate to the next support team. This role is a heavy customer-facing role, so excellent customer service and communication skills are of utmost importance. Due to this team being the entry point of all customer contact, this is also a very fast-paced and can be a high-pressure role, so someone who doesn\u0027t want to be on the phone or talking to people all day, should not apply for this position. Between taking calls, emails and/or tickets from the portal, you will not have much down time in between each task -- your days will fly by! You will be working alongside 13 other team members, including 2 team leads as well. The schedule for this role is Monday-Friday, 9am-6pm CST, and there is a rotating Saturday shift from 8:30am-5pm CST, which all employees should plan on working once every other month, possibly less.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Helpdesk Support Technician","City":"Birmingham","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Personality/intangible skills are most important for this fast-paced, fully customer-facing role:oSomeone with excellent communication skills, who is empathetic, patient and works well with othersoSomeone with a strong work ethic \u0026 eagerness to learn-Background in a customer service or call center-type role","Skills":"","Industry":"Help Desk","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":19.0000,"SalaryLow":15.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Our client is looking for a Technical Support Specialist to join their team supporting all external customer calls. This team is the first line of support for ALL external customer calls when it... comes to technical support, so you will be exposed to many different technical issues -- billing questions, sales information, troubleshooting email/O365/Citrix, to name a few. Because of the wide range of skills used in this role, the most successful candidate is not someone who already has the technical skills but someone who is hard-working and eager to learn new things. Most issues this team handles will have resolution time of 15 minutes or less and, if needed, you will escalate to the next support team. This role is a heavy customer-facing role, so excellent customer service and communication skills are of utmost importance. Due to this team being the entry point of all customer contact, this is also a very fast-paced and can be a high-pressure role, so someone who doesn't want to be on the phone or talking to people all day, should not apply for this position. Between taking calls, emails and/or tickets from the portal, you will not have much down time in between each task -- your days will fly by! You will be working alongside 13 other team members, including 2 team leads as well. The schedule for this role is Monday-Friday, 9am-6pm CST, and there is a rotating Saturday shift from 8:30am-5pm CST, which all employees should plan on working once every other month, possibly less.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 10, 2024

Tempe, AZ

|

Customer Service

|

Contract,Perm Possible

|

$17 - $21 (hourly estimate)

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An employer is looking for a large group of Transportation Specialists to start ASAP to join the ROC (relay operations center) team as they are staffing up for one of this company's busiest time of... the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues. A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 08, 2024

Burbank, CA

|

Network Engineer

|

Contract

|

$84 - $105 (hourly estimate)

{"JobID":356341,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-118.300909090909,"Longitude":34.1536363636364,"Distance":null},"State":"California","Zip":"91521","ReferenceID":"LAX-703188","PostedDate":"\/Date(1715195810000)\/","Description":"From movie concept to film production, global film shoots to remote editorial artists. You will support the network that supports a studio whose content is legendary and transcends generations.We\u0027re looking for passionate engineers who love everything tech and want to be a part of the teams that are critical to enabling a global film studio at an unimaginable scale. Doing things that no film studio has ever attempted, much less achieved.Responsibilities:As a Network Engineer on a Network Operations Center (NOC) team your role will be to maintain the tools that allow you to monitor the network, to solve any issues that your monitoring presents, and to provide a point of escalation to the Network Services team. You will document every incident, so you are able to provide insights and recommendations to the teams doing network deployment, design, and architecture so that network stability and reliability improves over time. The team will review incident, vulnerability, and maintenance information from vendors and document and convey this information to the rest of the team. Your passion for engineering should be visible to your team, stakeholders and in everything you do.You are- A strong problem solver. You take deep pride in your work and view each new problem as an opportunity for success; you approach challenges creatively, but methodically- Comfortable with ambiguity. You face change with a cool head and persevere even if you do not have all the details; you are comfortable moving between projects and facing the uncertain because risk and change motivates you to evolve and innovate- Technically astute. You rapidly learn new skills, grasping complicated technical information that often leaves others lost whether it is product, industry, or hard tech knowledge, you absorb it quickly and are ready for more- A collaborator. Ready to engage with other engineers and cross-functional teams inside multiple Disney Studios bannersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Sr. Network Engineer(VxLAN)","City":"Burbank","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Minimum 10 years network engineering experience- Working knowledge of routing protocols such as BGP, OSPF, or IS-IS- Working knowledge of overlay technologies SME: VxLAN, MPLS, Cloud deployments.- Hands on experience configuring and troubleshooting routers/switches, firewalls, load-balancers, and Wi-Fi solutions- Strong understanding of traffic flow across complex network deployments; able to identify issues from a physical link through to application level- JNCIA, CCNA, or other Associate-level network certifications- Strong communication and documentation skills- Ability to work under tight timelines and pressure- The ability to take troubleshooting and diagnostics to a root cause in a methodical manner- BS in Computer Science or related field or equivalentexperience- on-call support/rotation - onsite 4x week at the Studio Lot in Burbank","Skills":"- Experience with Juniper EX/QFX/MX/PTX, Palo Alto, Pulse Secure, F5, and Mist Wi-Fi- JNCIP, CCNP, CCDP or other Professional-level network certifications- Extensive routing protocol knowledge of BGP and IS-IS- Experience building or maintaining logging and monitoring systems- Scripting or automation skills in languages such as Python, Ansible, Ruby, Prolog, or Piet","Industry":"Network Engineer","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":105.0000,"SalaryLow":84.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

From movie concept to film production, global film shoots to remote editorial artists. You will support the network that supports a studio whose content is legendary and transcends generations.We're... looking for passionate engineers who love everything tech and want to be a part of the teams that are critical to enabling a global film studio at an unimaginable scale. Doing things that no film studio has ever attempted, much less achieved.Responsibilities:As a Network Engineer on a Network Operations Center (NOC) team your role will be to maintain the tools that allow you to monitor the network, to solve any issues that your monitoring presents, and to provide a point of escalation to the Network Services team. You will document every incident, so you are able to provide insights and recommendations to the teams doing network deployment, design, and architecture so that network stability and reliability improves over time. The team will review incident, vulnerability, and maintenance information from vendors and document and convey this information to the rest of the team. Your passion for engineering should be visible to your team, stakeholders and in everything you do.You are- A strong problem solver. You take deep pride in your work and view each new problem as an opportunity for success; you approach challenges creatively, but methodically- Comfortable with ambiguity. You face change with a cool head and persevere even if you do not have all the details; you are comfortable moving between projects and facing the uncertain because risk and change motivates you to evolve and innovate- Technically astute. You rapidly learn new skills, grasping complicated technical information that often leaves others lost whether it is product, industry, or hard tech knowledge, you absorb it quickly and are ready for more- A collaborator. Ready to engage with other engineers and cross-functional teams inside multiple Disney Studios bannersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 11, 2024

Saint Louis, MO

|

Customer Service

|

Contract-to-perm

|

$16 - $20 (hourly estimate)

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Insight Global is hiring a Customer Service Professional for the loan servicing team of a large mortgage client in St. Louis, Missouri. This team anticipates a significant increase in workload over... the next 4+ months and is seeking a customer-oriented individual to assist with the incoming loan requests. The day will begin by reviewing customer task's and to-do's in the dashboard. This role will spend 80% of its time on the phone making inbound and outbound calls and requesting information and providing updates to customers. They will also work with internal teams to understand the remaining information needed for the loan to process. This role does include a formal training course and will be followed by training in person. The role is performance driven and the candidate will be evaluated for speed of loan completion and quality of customer service survey responses.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jul 08, 2024

Pasadena, CA

|

Customer Service

|

Contract-to-perm

|

$21 - $26 (hourly estimate)

{"JobID":367118,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-118.114181818182,"Longitude":34.1497272727273,"Distance":null},"State":"California","Zip":"91101","ReferenceID":"LAX-716794","PostedDate":"\/Date(1720458839000)\/","Description":"Under the direct supervision of the Dispatch Supervisor, this position serves as the primary point of contact for customers and field technicians. The role involves handling inbound calls and emails, assessing their nature, and directing them to the appropriate recipients. Additionally, responsibilities include verifying information, updating documentation, and maintaining records of important communications. This position may involve operating switchboards or voiceover Internet protocol (VoIP) systems.ESSENTIAL FUNCTIONS: * Manage a high volume of inbound calls and emails, accurately identifying their nature and adhering to standard operating procedures for documentation. * Enter new customer information into the system with precision. * Address and distribute customer complaints effectively and in accordance with company policies. * Handle multiple callers and phone lines simultaneously while maintaining a positive demeanor. * Maintain detailed records of important callers and pertinent information. * Take messages as necessary. * Perform any other duties and responsibilities as assigned by the Dispatch Supervisor.PR: $22-$24We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Customer Service Representative","City":"Pasadena","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 1-2 years of experience in data entry and call center operations. * High School Diploma or equivalent is required. * Proficiency in using a headset and computer terminal to navigate multiple systems for data input and retrieval. * Comfortable working within the Microsoft Windows environment, including proficiency in Excel and Word.","Skills":"* Experience in the construction industry is highly desirable. * Familiarity with the RingCentral program is considered a plus.","Industry":"Customer Service","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.0000,"SalaryLow":20.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Under the direct supervision of the Dispatch Supervisor, this position serves as the primary point of contact for customers and field technicians. The role involves handling inbound calls and emails,... assessing their nature, and directing them to the appropriate recipients. Additionally, responsibilities include verifying information, updating documentation, and maintaining records of important communications. This position may involve operating switchboards or voiceover Internet protocol (VoIP) systems.ESSENTIAL FUNCTIONS: * Manage a high volume of inbound calls and emails, accurately identifying their nature and adhering to standard operating procedures for documentation. * Enter new customer information into the system with precision. * Address and distribute customer complaints effectively and in accordance with company policies. * Handle multiple callers and phone lines simultaneously while maintaining a positive demeanor. * Maintain detailed records of important callers and pertinent information. * Take messages as necessary. * Perform any other duties and responsibilities as assigned by the Dispatch Supervisor.PR: $22-$24We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 21, 2024

Orlando, FL

|

Patient Services (i.e. Scheduler)

|

Contract-to-perm

|

$14 - $17 (hourly estimate)

{"JobID":364528,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-81.3545454545455,"Longitude":28.5166363636364,"Distance":null},"State":"Florida","Zip":"32806","ReferenceID":"HFL-713544","PostedDate":"\/Date(1718964866000)\/","Description":"Will handle most clerical duties associated with a medical clinic. They will assist in scheduling new patient appointments, checking patients in, check patients out, assemble new patient and hospital follow up charts, and prepare patient charts. Prep charts ahead for physicians making sure records are up to date with results and information. Reviewing referrals scheduling etc. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Patient Services Specialist","City":"Orlando","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Must be fluent in Spanish (preferred) and/or Creole *HS Diploma or GED *Strong ability to multitask *Great interpersonal skills *Strong customer service experience *Healthcare front desk experience -- Check-in/check-out or experience in a clinical call center *Computer proficiency ***Must be able to clear a nicotine test for onboarding (including vaping and e-cigarettes)","Skills":"","Industry":"Patient Services (i.e. Scheduler)","Country":"US","Division":"IGH","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":17.0000,"SalaryLow":13.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Will handle most clerical duties associated with a medical clinic. They will assist in scheduling new patient appointments, checking patients in, check patients out, assemble new patient and hospital... follow up charts, and prepare patient charts. Prep charts ahead for physicians making sure records are up to date with results and information. Reviewing referrals scheduling etc. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 27, 2024

Orange, CA

|

Telecom / PBX / Cable Technician

|

Perm

|

$70k - $115k (estimate)

{"JobID":365664,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-117.835636363636,"Longitude":33.7817272727273,"Distance":null},"State":"California","Zip":"92868","ReferenceID":"HSW-714954","PostedDate":"\/Date(1719486840000)\/","Description":"As a Healthcare Telecom Engineer III, you will be a key contributor to our healthcare organization\u0027s communication infrastructure. Your expertise in telecommunication systems, network integration, and project management will ensure seamless connectivity across critical healthcare services. Below are the qualifications and responsibilities for this role: * Design, deploy, and maintain telecommunication infrastructure, including on-premises and cloud-based systems. * Collaborate with cross-functional teams to ensure reliable communication services. * Troubleshoot and resolve network issues promptly. * Participate in disaster recovery planning and testing.Stay informed about industry trends and emerging technologies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Telecom Engineer III","City":"Orange","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* Experience: A minimum of 10 years as a telecommunications engineer, with a strong background in designing, implementing, and maintaining complex networks. * Cisco Expertise: * Previous experience with Cisco Unified Computing System (UCS) and Cisco Call Manager (CCM). * Familiarity with Cisco Webex calling solutions. * Education: High school diploma or GED (General Educational Development) as a minimum requirement. * Certification: CCNA Voice(Cisco Certified Network Associate).","Skills":"* Healthcare Experience: Knowledge of healthcare-specific telecommunication requirements and protocols. * Talk Desk System: Familiarity with Talk Desk call center solutions. * NEC: Experience with NEC telecommunication systems. * NEC Certification: Preferred but not mandatory. * Project Management: Strongly preferred, as you\u0027ll collaborate on telecom projects. * Additional Cisco Certifications: CCNA strongly preferred, along with other Cisco certifications. * Cisco OCS (Office Communication System): Knowledge of Cisco\u0027s OCS. * Cisco Cloud Solutions: Understanding of Cisco\u0027s cloud-based communication services. * Experience Integrating legacy systems (NEC, Nortel, Avaya) into modern cloud environments.","Industry":"Telecom / PBX / Cable Technician","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":114774.4000,"SalaryLow":69555.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

As a Healthcare Telecom Engineer III, you will be a key contributor to our healthcare organization's communication infrastructure. Your expertise in telecommunication systems, network integration,... and project management will ensure seamless connectivity across critical healthcare services. Below are the qualifications and responsibilities for this role: * Design, deploy, and maintain telecommunication infrastructure, including on-premises and cloud-based systems. * Collaborate with cross-functional teams to ensure reliable communication services. * Troubleshoot and resolve network issues promptly. * Participate in disaster recovery planning and testing.Stay informed about industry trends and emerging technologies.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 04, 2024

Arlington, VA

|

Software Engineering

|

Contract

|

$51 - $64 (hourly estimate)

{"JobID":361198,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-77.0832727272727,"Longitude":38.87,"Distance":null},"State":"Virginia","Zip":"22209","ReferenceID":"DC0-708944","PostedDate":"\/Date(1717542984000)\/","Description":"Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications. Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests.The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.The pay range for this position is $45 to $55/hr, based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Public Trust AWS Connect Developer","City":"Arlington","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Bachelors Degree *Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud *Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env) *3+ years of contact center technology experience (preferred in an Enterprise scale environment) *Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging *Must have strong programming skills in Python and Java over AWS Lambda API\u0027s. *Experience with development and version control tools like Github, AWS Codepipeline","Skills":"","Industry":"Software Engineering","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":64.0000,"SalaryLow":51.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications. Assist in... facilitating impact assessment efforts and in producing and reviewing estimates for client work requests.The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.The pay range for this position is $45 to $55/hr, based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 20, 2024

San Francisco, CA

|

Desktop Support

|

Contract

|

$19 - $24 (hourly estimate)

{"JobID":364398,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-122.436909090909,"Longitude":37.7754545454545,"Distance":null},"State":"California","Zip":"94143","ReferenceID":"SFR-713403","PostedDate":"\/Date(1718892992000)\/","Description":"*Take inbound customer requests via phone, chat, email, or ticket. Work in a remote capacity to resolve reported issues quickly and efficiently. *Complete duties with the ability to collect and communicate technical concepts, both written \u0026 verbal, to a non-technical audience with a high degree of Customer Service. *Manage identified issues to resolution and perform quality control on solutions for appropriateness and completeness. *Accurately record/report support issues and solutions per encounter via work tickets in Service Now. *Provide front line support for a variety of business applications, provision and administer user accounts and reset passwords in Active Directory. *Effectively escalate issues to other teams as appropriate per SOP for the best Customer Support experience. *Utilize the defined and approved IT operational processes in the areas of Incident, Change, Request and Problem ManagementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"IT Service Desk Analyst","City":"San Francisco","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*3+ years experience in IT support *Proficiency in Windows and Mac operating systems *Proficiency in supporting mobile devices (Android \u0026 Mac) *Broad understanding of enterprise systems and how they relate to each other *Ability to troubleshoot and support network connections *Strong interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization","Skills":"*Working knowledge with ITIL processes (change management, problem management, incident management) *Bachelors degree or equivalent training *Prior helpdesk, service desk or call center environment *Experience with Service Now *Relevant technical certification","Industry":"Desktop Support","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":24.0000,"SalaryLow":19.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

*Take inbound customer requests via phone, chat, email, or ticket. Work in a remote capacity to resolve reported issues quickly and efficiently. *Complete duties with the ability to collect and... communicate technical concepts, both written & verbal, to a non-technical audience with a high degree of Customer Service. *Manage identified issues to resolution and perform quality control on solutions for appropriateness and completeness. *Accurately record/report support issues and solutions per encounter via work tickets in Service Now. *Provide front line support for a variety of business applications, provision and administer user accounts and reset passwords in Active Directory. *Effectively escalate issues to other teams as appropriate per SOP for the best Customer Support experience. *Utilize the defined and approved IT operational processes in the areas of Incident, Change, Request and Problem ManagementWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Jun 12, 2024

Columbia, MD

|

Customer Service

|

Perm

|

$50k - $60k (estimate)

{"JobID":362155,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-76.8438181818182,"Longitude":39.2042727272727,"Distance":null},"State":"Maryland","Zip":"21044","ReferenceID":"MSP-710564","PostedDate":"\/Date(1718188363000)\/","Description":"-Bachelor\u0027s Degree required, Master\u0027s Degree in Counseling, Social Work, or mental health related field preferred.-Bachelor\u0027s Degree from an accredited school with a minimum of 120 college credits, Master\u0027s Degree from accredited school with a minimum of 30 graduate school credits. Transcript or copy of degree(s) required.-1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention and intervention.-Computer skills with various software -- Microsoft Products proficient skills required.-Excellent oral and written communication skills-Ability to function successfully in an environment requiring immediate response to urgent situations-Knowledge of and familiarity with local and statewide community resources-Analytical and problem-solving skills-Computer skills with various software and the internetWork Conditions:-Share office space with Crisis Chat and Crisis Counselors.-Holiday and Evening coverage required. Depending on scheduled shifts.-Hours are flexible to meet program needs.-Must be able to lift 25lbs.-Ability to work 6 pm - 2 am shiftWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Crisis Specialist - July Class","City":"Columbia","ExpirationDate":null,"PriorityOrder":0,"Requirements":"An employer is looking for a highly skilled Online / Digital Crisis Chat Specialist to join a growing team for a hybrid opportunity in Columbia, Maryland. This role requires 5 weeks of onsite training at their Columbia, Maryland facility. You must live in Columbia, MD to be eligible for this role. After the initial training, you are required to go on site 2x/month for in-person feedback and quality assurance coaching sessions. In this role you will be responsible for providing online emotional support to individuals utilizing Crisis Chat and Text services includes providing emotional support and resources to all contacts. This also includes online communication via email and chat, no phone work is required in this role. You will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information. You will receive 5 weeks total of in person training during the same shift that you\u0027ll be working. This is an on-site position. A high emphasis is placed on quality assurance for this role. The shift for this role is 8 pm -- 4 am with a 30-minute lunch break and two additional 15-minute breaks throughout your shift.For the first 90 days there is little time off available unless for extenuating circumstances, therefore you must be comfortable with the allotted start date and not taking time off in the first 90 days in order to be a good fit for this role and team.Responsibilities:-Provide online crisis support to individuals in emotional distress through Crisis Chat and Text.-Complete an assessment of each chat/text visitor to determine the appropriate means of assistance.-Complete risk assessment, safety planning, de-escalation, and follow-up with chat visitors.-Establish good rapport with a wide range of chat/text visitors.-Supporting suicidal chat/text! visitors including making an assessment and taking appropriate action, as well as tracing IP addresses and coordinating with emergency responders when active rescue is required.-Familiarity with resources and ability to provide information and referrals to visitors as appropriate.-Complete thorough documentation for all crisis chat/text. Documentation must be completed in real time.-Completes 1.5 chats/texts per hour.-The program will provide daily ongoing monitoring of chats and texts to ensure quality. The expectation is for counselors to score a minimum of 75% on the quality evaluation.-Complete weekly quality evaluation process.-Attend weekly supervision.-Ability to work independently with confidence, as well as work as an integral part of a team of professionals.-Must be mature, empathetic; flexible and adaptable to varying situations and coverage needs.-Must be reliable and able to adhere to schedules based upon call center needs.-Ability to consistently adhere to call center program policies and procedures.-Skilled in the use of technology including telephones, computers (PC), laptops, software and email.-Arrive on shift on time and properly attired.-Assist in training new Crisis Chat staff.-Meet with Crisis Chat Supervisors and Program Managers regularly to discuss program operations, concerns, and potential improvements.-Complete yearly training as required per Lifeline.-Complete trainings as required by Grassroots.-Participate in supervision, in-service training, and staff meetings-Maintain good working relationships with co-workers and positively contributes to group morale.-Complete all administrative duties including time sheets, leave requests, etc. on time.-Use appropriate channels of communication to resolve conflicts with other staff.-Interact with staff, clients, and visitors in a professional and courteous manner.Training:They will stay on a Monday to Friday schedule until they complete their 6 weeks of training. As of right now, the plan is that staff on the 8 PM to 4 AM shift will have the following schedule:Week 1: Virtual Training (9 AM to 5 PM, Monday to Friday)Week 2, 3, 4, 5: Onsite training Monday to Friday from 9 AM to 5 PM (This is with our more established teams)Weeks 6: Onsite training Monday to Friday from 8 PM to 4 AM, 12 pm - 8 pm or 4 am - 12 pm depending on your shift (To get them used to their shift with supervisors)Week 7: Transition to their selected schedule of days","Skills":"Supplemental Grassroots Rewards \u0026 Incentives:Grassroots offers to pay 100% of the expenses for its employees wishing to take advantage in the following areas:-Licensure and/or Renewal (ex. Clinical, Nursing, Medical, etc.)-CEUs-Professional Trainings and/or Conferences-Field Certifications-Automatic wage increases for Certifications achieved while employed.-$250 Hiring Bonus for full completion of Onboarding and HR trainings. -- w/stipulation that they are completed as scheduled by Grassroots.-$500 Retention Bonus -- w/ stipulation that the employee is in positive standing and meets probation.-Small Loan Option at 0% Interest for 1 year.** We do not offer Tuition Reimbursement. This is strictly funding available for professional development and/or training.**All incentives and/rewards are subject to the employee meeting the required policies and procedures, including, but not limited to, agency\u0027s 3-month probationary period, performance metrics, signed agreements prior to registration, and authorization by Grassroots leadership**","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":60000.0000,"SalaryLow":50000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

-Bachelor's Degree required, Master's Degree in Counseling, Social Work, or mental health related field preferred.-Bachelor's Degree from an accredited school with a minimum of 120 college credits,... Master's Degree from accredited school with a minimum of 30 graduate school credits. Transcript or copy of degree(s) required.-1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention and intervention.-Computer skills with various software -- Microsoft Products proficient skills required.-Excellent oral and written communication skills-Ability to function successfully in an environment requiring immediate response to urgent situations-Knowledge of and familiarity with local and statewide community resources-Analytical and problem-solving skills-Computer skills with various software and the internetWork Conditions:-Share office space with Crisis Chat and Crisis Counselors.-Holiday and Evening coverage required. Depending on scheduled shifts.-Hours are flexible to meet program needs.-Must be able to lift 25lbs.-Ability to work 6 pm - 2 am shiftWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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