Job Search Results for call center

Insight Global is seeking Senior Solution Designers to join the Contact Centre Technology Team at a large financial institution in downtown Toronto. This role will be responsible for end-to-end... More technical solution design across large-scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment.The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future-ready contact centre solutions.Responsibilities include the below: -Lead end-to-end solution design for Contact Centre initiatives, from early business ideation through implementation-Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach-Translate business needs into clear, scalable, and supportable contact centre designs-Own solution designs across core contact centre services including:Call recordingWorkforce management / call force managementAgent desktopIVR and self-service-Design and support solutions across Genesys Engage, including Google CCIA (Contact Center AI) integrations and backend systems-Provide architectural input on backend integrations (CRM, analytics platforms, data services, APIs)-Act as a senior design authority, reviewing and influencing technical decisions across programs-Work closely with program managers to ensure purpose traceability and requirements-to-function alignment-Produce clear, well-structured solution design documentation and present designs to both technical and non-technical audiences-Provide mentorship and guidance to other designers and technology team membersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Vendor Onboarding Specialist within its Facilities Hub team, which supports clients with geographically dispersed portfolios through services ranging from call center... More support to full account management. This role centers on vendor sourcing, outreach, and onboarding, while also assisting with contract compliance and administrative coordination. Key responsibilities include researching service providers, managing onboarding documentation, maintaining accurate records, and supporting vendor compliance efforts. Ideal candidates are detail-oriented, self-motivated, and comfortable with phone communication and online tools, thriving in a fast-paced, high-volume environment.Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Day-to-Day:? Lead the design and application of low- and medium-voltage switchgear systems? Develop and review one-line diagrams, system architectures, and equipment layouts? Define and validate bus... More configurations, breaker arrangements, and transfer schemes? Configure, program, and troubleshoot protective relays (Siemens preferred)? Support PLC-based transfer logic and control system integration? Review and approve electrical and mechanical switchgear designs? Lead Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)? Support and execute commissioning activities, system validation, and troubleshooting? Review customer specifications and ensure compliance with design requirements? Provide technical guidance to manufacturing, field service, and project teams? Serve as the switchgear and power systems SME across engineering and field organizations? Participate in customer design reviews and technical discussions? Develop engineering standards, best practices, and technical documentation? Provide on-call technical support when requiredJob Description:Insight Global is seeking a Senior Controls Engineer ? Critical Power for a leading critical infrastructure and power systems organization. This individual will serve as a technical authority for low- and medium-voltage switchgear systems supporting high-reliability power applications. The ideal candidate will own complex switchgear designs from concept through commissioning, including system architecture, protective relay configuration, transfer schemes, and overall system integration. They will lead FAT/SAT activities, provide expertise during field commissioning, and collaborate across engineering, manufacturing, and customer-facing teams. This is an excellent opportunity for a power systems professional who enjoys solving complex electrical challenges, driving technical decisions, and supporting mission-critical projects in data center, industrial power, utility, and infrastructure environments.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Field Testing & Technical Support ? Travel to customer sites to inspect, test, troubleshoot, commission, and collect diagnostic data on electrical systems? Maintain, test, repair, rebuild, and... More replace low-, medium-, and high-voltage switchgear and circuit breakers? Test and inspect low-, medium-, and high-voltage cable installations? Maintain, test, and repair transformers and related electrical equipment? Test and calibrate solid-state and electromechanical protective relays? Perform low- and medium-voltage motor control center (MCC) and contactor testing? Start up, troubleshoot, and assist with repairs to generator controls and transfer schemes? Support testing and commissioning of protection and control systems for high-voltage substations? Sample insulating fluids and assist with interpretation of test results? Troubleshoot and service automatic transfer switches (ATS)Project Coordination & Documentation? Track assigned project scope and communicate progress to leadership and customer management? Accurately document test results and complete detailed field service reports? Review and submit timecards, expense reports, and project documentation on timeSafety & Compliance? Complete Job Hazard Analyses (JHAs), including arc flash and shock hazard assessments? Maintain strict compliance with all applicable regulatory, safety, and quality requirements? Participate in a rotating emergency on-call scheduleWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Position OverviewThe Investor Relations Specialist plays a critical role in supporting our Dispositions team by identifying and qualifying investor buyers, maintaining an organized database, and... More helping drive successful property sales.This position is ideal for someone who thrives in a fast-paced, performance-driven environment, is comfortable with high-volume outreach, and is excited to learn the real estate investment business from the ground up.Key ResponsibilitiesProspect daily for new cash and institutional buyers through phone, text, email, and social platformsConduct structured qualification calls to assess buyer criteria, funding capacity, and timelinesMaintain accurate and up-to-date records in CRM systems, including tagging and segmenting buyer profilesOrganize buyers by geography, property type, price range, and investment strategyMeet or exceed weekly KPIs, including call volume, conversations, and new qualified buyers addedAssist in building targeted email and SMS marketing campaigns for property releasesCoordinate property walkthroughs with qualified buyers and internal team membersGather and document post-showing feedback to improve marketing and sales effortsPerform routine database maintenance, including cleaning and deduplicationRespond promptly to inbound inquiries via phone, text, and emailParticipate in ongoing training, role-playing, and coaching sessionsSupport additional team projects and administrative tasks as neededCompensation 30,000kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This role will support reliable, secure, and efficient system performance through hands-on engineering, troubleshooting, and collaboration with internal and external stakeholders. Responsibilities: ?... More Assist with the design, configuration, and support of SCADA systems used to monitor and control electrical and mechanical equipment. ? Serve as a technical resource for operations, IT, vendors, and field teams. ? Provide guidance and support for NERC CIP compliance and cybersecurity requirements.? Support commissioning activities and system upgrades. Participate in after-hours support through a team on-call rotation.- Collaborate with cross-functional teams to gather requirements and implement solutions- Troubleshoot and resolve issues related to SCADA systems, including hardware and software components- Conduct system testing, validation, and performance tuning to ensure optimal functionality- Maintain documentation for system configurations, changes, and updatesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Building Engineer to join the team of one of their clients! The ideal candidate will have a background in Data centers, HVAC, energy efficiency, assisting mechanical... More engineering designs for repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team, including good communication skills and the ability to work with a group of experienced professionals. The candidate will be responsible for executing for working with contractors on repairs, upgrades, and recommissioning of existing facilities, independently or as a member of a team. The successful candidate should have a minimum of 5+ years' experience with knowledge in mechanical HVAC, controls, piping, and plumbing. This role will work in a building that houses a large 26,000 square feet data center. The building is over 300,000 square feet and houses, multiple tenants. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is looking for a Customer Service Representative to support a global manufacturing and industrial equipment client in Dayton, Minnesota. In this role, you will join Graco?s Customer... More Care organization, supporting business-to-business customers by providing timely, accurate service related to order management, pricing, product availability, and shipping. On a day-to-day basis, this role will spend approximately 70% of their time handling 80-100 inbound phone calls per day and 30% responding to customer emails and system-based cases, primarily through CRM and internal order management tools. Daily work includes answering pricing questions, checking inventory and shipment status, processing orders, and resolving customer inquiries in a professional, business-to-business environment.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Role Description:AdventHealth is rolling out a major redesign of its MyChart patient portal and is expanding its Service Desk team to support an anticipated increase in patient call volume. The... More MyChart Service Desk Analyst will serve as the first point of contact for patients who need assistance accessing and navigating their online health portal. This role is ideal for individuals who enjoy helping others, have strong communication skills, and thrive in a customer-focused environment.Day-to-Day Responsibilities: On a day-to-day basis, analysts will answer inbound calls from patients experiencing issues with portal access, password resets, account lockouts, navigation questions, family account linking, and other basic technical concerns. Team members will guide patients through troubleshooting steps, provide clear and professional support, and ensure a positive customer experience while resolving issues as efficiently as possible.Analysts will document all interactions within ServiceNow, create and manage support tickets, and escalate more complex issues to Tier 2 or Tier 3 support teams when necessary. Success in this role requires the ability to multitask, learn new systems quickly, remain calm under pressure, and communicate effectively with patients who may be frustrated, confused, or unfamiliar with technology.This is a fast-paced, high-volume support environment where customer service, reliability, and professionalism are critical. While technical skills are helpful, AdventHealth is primarily looking for candidates who are dependable, coachable, patient, and genuinely enjoy assisting others. The ideal candidate will be comfortable spending the majority of their day on the phone, adapting to changing priorities, and serving as a positive representative of AdventHealth during an important patient-facing initiative.Schedule Requirements (check tracker): Candidates will be assigned a schedule prior to startSchedules may include days, evenings, overnights, and weekendsNeeds to be thoroughly vetted before submissionSchedule flexibility is required Location: Orlando, FLOnsite first 2-3 weeks for comprehensive training (Monday-Friday, 8am-4:30pm) Fully remote after training following assigned scheduleTraining Schedule:Monday-Friday, 8am-4:30pmWeek 1: Training will be onsite.Week 2: The first half of the week will be onsite, with the second half transitioning to remote training.Week 3 (if needed): If additional training is required, we may extend into a third week, which would be conducted remotely.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Patient Scheduler coordinates and schedules appointments, manages patient records, and supports providers, requiring excellent communication skills, attention to detail, and the ability to travel... More between two facilities. They handle incoming scheduling requests, review and update patient information, and report on the scheduling process in the system.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less