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Apr 24, 2025

Suwanee, GA

|

Business Analysis

|

Contract

|

$46 - $57 (hourly estimate)

{"JobID":413068,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-84.054,"Longitude":34.0545454545455,"Distance":null},"State":"Georgia","Zip":"30024","ReferenceID":"ATL-778381","PostedDate":"\/Date(1745507754000)\/","Description":"A client of IG is looking for a Business Analyst with a strong background in PeopleSoft HCM modules. The ideal candidate will have extensive experience in business process analysis, quality assurance, and test management, with a bonus for proficiency in the PeopleSoft Test FrameworkWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"PeopleSoft Business Analyst (BA)","City":"Suwanee","ExpirationDate":null,"PriorityOrder":0,"Requirements":"? Bachelors degree in Business Administration, Information Technology, or related field.? Minimum of 5 years of experience in a Business Analyst or QA lead role, specifically with PeopleSoft HCM Modules (Staffing / Compensation; Benefits).? Strong knowledge of HR processes and best practices.? Experience with PeopleSoft Test Framework is highly desirable.? Excellent analytical, problem-solving, and leadership skills.? Proficient in test management tools and methodologies.? Effective communication and interpersonal skills.","Skills":"N/A","Industry":"Business Analysis","Country":"US","Division":"Government","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":57.0000,"SalaryLow":45.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

A client of IG is looking for a Business Analyst with a strong background in PeopleSoft HCM modules. The ideal candidate will have extensive experience in business process analysis, quality... assurance, and test management, with a bonus for proficiency in the PeopleSoft Test FrameworkWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 13, 2025

Berkeley Heights, NJ

|

Software Engineering

|

Contract-to-perm

|

$52 - $65 (hourly estimate)

{"JobID":415688,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-74.4113727272727,"Longitude":40.6890545454545,"Distance":null},"State":"New Jersey","Zip":"07922","ReferenceID":"NNJ-782298","PostedDate":"\/Date(1747152991000)\/","Description":"As a Quality Assurance Engineer, you will work on functional and regression testing of our Gateway Services products. You will work independently with senior management and technical groups globally. Utilization of business, functional, and/or technical expertise is needed to effectively develop and execute the test strategy and planning activities. You will work with multiple programs/systems on projects of moderate complexity and serve as a project team member. Your responsibilities include: Functional: Develop and execute formal test plans to ensure the delivery of quality software applications. Lead and participate in test planning and quality review sessions. Oversee the writing of test cases/scripts. Testing may include application, network, system, re-regression, and user acceptance testing. Participate in daily calls as needed for appropriate hands-on testing. Technical: Perform testing activities to include: planning, design, scripting, execution, debugging, and reporting tasks. Monitor and execute automation test activities for large sized projects. Works with Technical and Business groups to define the scope of testing required. Researches new tools and testing approaches, and executes upon/monitoring the implementation of such items. Post test execution activities, include error debugging, reporting needs and internal and ex ternal communications.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"QA Automation Engineer","City":"Berkeley Heights","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5-7+ years of related Technical experience. Bachelors Degree or equivalent work experience and/or Certification s. Technical: Extensive knowledge of information systems elements (hardware, software, and network Knowledge of testing tools, database concepts and MS Office. Firm understanding of the Software Development Life Cycle and methodologies such as Agile /Scrum. Hands on experience testing APIs, RESTful/JSON web services. Must have test automation experience using tools such as QTP/UFT, JMeter, Selenium Web Driver/TOSCA Informed and cognizant of the key processes in the business and the business rules that impact the development and/or implementation of information systems. Drives continuous improvement through all processes, including but not limited to, team standards, test planning, resourcing and test execution, as well as debugging, metric collection, and reporting.","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":65.0000,"SalaryLow":52.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

As a Quality Assurance Engineer, you will work on functional and regression testing of our Gateway Services products. You will work independently with senior management and technical groups globally.... Utilization of business, functional, and/or technical expertise is needed to effectively develop and execute the test strategy and planning activities. You will work with multiple programs/systems on projects of moderate complexity and serve as a project team member. Your responsibilities include: Functional: Develop and execute formal test plans to ensure the delivery of quality software applications. Lead and participate in test planning and quality review sessions. Oversee the writing of test cases/scripts. Testing may include application, network, system, re-regression, and user acceptance testing. Participate in daily calls as needed for appropriate hands-on testing. Technical: Perform testing activities to include: planning, design, scripting, execution, debugging, and reporting tasks. Monitor and execute automation test activities for large sized projects. Works with Technical and Business groups to define the scope of testing required. Researches new tools and testing approaches, and executes upon/monitoring the implementation of such items. Post test execution activities, include error debugging, reporting needs and internal and ex ternal communications.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 13, 2025

Groton, CT

|

QA

|

Contract-to-perm

|

$57 - $71 (hourly estimate)

{"JobID":415691,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-72.0107090909091,"Longitude":41.3796727272727,"Distance":null},"State":"Connecticut","Zip":"06340","ReferenceID":"HTD-782309","PostedDate":"\/Date(1747152991000)\/","Description":"Insight Global is looking for strategic Test Strategy \u0026 Planning Lead to design and oversee test strategies for our enterprise systems. In this role, you will be responsible for developing test plans that ensure the quality, performance, and reliability of complex, integrated systems that support business-critical operations. You will be working with the business to define a test guidelines for business groups including finance, planning, engineering, supply chain and human resources.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Testing Lead","City":"Groton","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelors degree in Computer Science, Information Systems, or a related field.5+ years of experience in software quality assurance with a focus on enterprise applicationsProven experience developing test strategies and plans for large-scale, enterprise systems Understanding of full lifecycle for testing software","Skills":"Hands-on experience using Zephyr for test managementUnderstanding of PLM and ERP systemsBackground testing mainframe/legacy systems","Industry":"QA","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":71.0000,"SalaryLow":56.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for strategic Test Strategy & Planning Lead to design and oversee test strategies for our enterprise systems. In this role, you will be responsible for developing test plans... that ensure the quality, performance, and reliability of complex, integrated systems that support business-critical operations. You will be working with the business to define a test guidelines for business groups including finance, planning, engineering, supply chain and human resources.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 07, 2025

San Antonio, TX

|

Software Engineering

|

Contract

|

$38 - $47 (hourly estimate)

{"JobID":414736,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-98.4947272727273,"Longitude":29.4670909090909,"Distance":null},"State":"Texas","Zip":"78243","ReferenceID":"SAT-780602","PostedDate":"\/Date(1746612979000)\/","Description":"Insight Global is looking for a TS/SCI Software Engineer at Lackland Air Force Base. They will be responsible for software engineering, development and maintenance tasks to include analysis, design, development, integration, debugging, troubleshooting, building, testing and documentation of system software and related applications and databases. Technical support to configure, setup, test and validate the software development and test environment, maintain configuration management, quality assurance and activities that cover the full software lifecycle process.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"TS/SCI Software Engineer","City":"San Antonio","ExpirationDate":null,"PriorityOrder":0,"Requirements":"TS/SCI Bachelor\u0027s Degree Security +5 years of experience in embedded software programming C and cplusplus Development experience","Skills":"Board Support Packages (BSPs) and Real-Time Operating Systems (RTOS) experience RS232, USB, and DS101 Serial Communication, or similar interfaces experience Simple Key Loader (SKL) Experience","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":47.0000,"SalaryLow":37.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a TS/SCI Software Engineer at Lackland Air Force Base. They will be responsible for software engineering, development and maintenance tasks to include analysis, design,... development, integration, debugging, troubleshooting, building, testing and documentation of system software and related applications and databases. Technical support to configure, setup, test and validate the software development and test environment, maintain configuration management, quality assurance and activities that cover the full software lifecycle process.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 13, 2025

Toronto, ON

|

Computer Engineering

|

Contract

|

$21 - $26 (hourly estimate)

{"JobID":415726,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-79.3462482727273,"Longitude":43.6624185454545,"Distance":null},"State":"Ontario","Zip":"M5A3C4","ReferenceID":"TOR-782366","PostedDate":"\/Date(1747156570000)\/","Description":"Insight Global is seeking a Senior Kotlin Multiplatform developer to join a Toronto-based tech agency. The successful candidate will be responsible for: ResponsibilitiesDesigning and Building Apps: This involves translating design concepts and user requirements into functional Android applications.Writing Code: Using programming languages that include Swift, Java and Kotlin to create the app\u0027s logic, features, and user interface.Working with the Kotlin Multiplatform: Utilizing the framework to build UI components.Creating User-Friendly Interfaces: Designing intuitive and visually appealinguser interfaces that are consistent with Android design guidelines.Implementing App Navigation: Developing clear and logical navigation flows within the app.Optimizing for Different Screen Sizes: Ensuring the app looks and functions correctly on a variety of Android and iOS devices with different screen sizes and resolutions.Testing App Functionality: Conducting thorough testing to identify and fix bugs, errors, and performance issues.Debugging Code: Using debugging tools to identify and resolve issues in the app\u0027s code.Unit Testing: Writing unit tests to ensure individual components of the app function correctly.Working with Designers: Collaborating with UI/UX designers to ensure the app\u0027s design is both visually appealing and user-friendly.Working with Back-End Developers: Integrating the app with back-end systems and APIs to access data and services.Working with QA Testers: Working with quality assurance testers to ensure the app meets quality standards.Following Android Best Practices: Staying current with the latest Android development best practices and guidelines.Learning New Technologies: Continuously learning about new Android features, tools, and technologies to improve app development skills.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Senior Mobile Developer","City":"Toronto","ExpirationDate":null,"PriorityOrder":0,"Requirements":"5+ years of experience with Kotlin, and how to deal with different screen sizes and/or Swift development A working knowledge of modern Android development, iOS development, and design patterns such as MVVM, MVP, MVI, etc.Other mobile development experience that include iOS development.Familiarity with RESTful and/or GraphQL APIs to connect Android and iOS applications to back-end servicesGood knowledge of Android UI design principles, patterns, and best practicesExperience with unit testing and test automation frameworks (e.g. Mockito, Espresso, Robolectric, etc)Experience with offline storage, threading, and performance tuningExperience building with accessibility standards in mind ideally WCAG 2.2Demonstrated experience working with continuous release and delivery practicesSolid understanding of the full mobile development life cycleKnowledge of the open-source Android ecosystem and the libraries available for common tasksAbility to understand business requirements and translate them into technical requirementsFamiliarity with cloud message APIs and push notificationsA knack for benchmarking and optimizationUnderstanding of Googles Android design principles and interface guidelinesProficient understanding of code versioning tools, such as GitFamiliarity with continuous integration toolingFamiliarity with working in a team environment that utilizes Agile methodologiesTop-notch teamwork and communication skillsHas experience with collaborating across teams such as Product, Design, QA","Skills":"Familiarity with functional programmingExperience working with Kotlin Multiplatform","Industry":"Computer Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":26.0000,"SalaryLow":20.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Senior Kotlin Multiplatform developer to join a Toronto-based tech agency. The successful candidate will be responsible for: ResponsibilitiesDesigning and Building Apps:... This involves translating design concepts and user requirements into functional Android applications.Writing Code: Using programming languages that include Swift, Java and Kotlin to create the app's logic, features, and user interface.Working with the Kotlin Multiplatform: Utilizing the framework to build UI components.Creating User-Friendly Interfaces: Designing intuitive and visually appealinguser interfaces that are consistent with Android design guidelines.Implementing App Navigation: Developing clear and logical navigation flows within the app.Optimizing for Different Screen Sizes: Ensuring the app looks and functions correctly on a variety of Android and iOS devices with different screen sizes and resolutions.Testing App Functionality: Conducting thorough testing to identify and fix bugs, errors, and performance issues.Debugging Code: Using debugging tools to identify and resolve issues in the app's code.Unit Testing: Writing unit tests to ensure individual components of the app function correctly.Working with Designers: Collaborating with UI/UX designers to ensure the app's design is both visually appealing and user-friendly.Working with Back-End Developers: Integrating the app with back-end systems and APIs to access data and services.Working with QA Testers: Working with quality assurance testers to ensure the app meets quality standards.Following Android Best Practices: Staying current with the latest Android development best practices and guidelines.Learning New Technologies: Continuously learning about new Android features, tools, and technologies to improve app development skills.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 06, 2025

Dallas, TX

|

Administrative Assistant

|

Contract

|

$36 - $45 (hourly estimate)

{"JobID":414566,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-96.7536363636364,"Longitude":32.8060909090909,"Distance":null},"State":"Texas","Zip":"75261","ReferenceID":"GSP-780585","PostedDate":"\/Date(1746537363000)\/","Description":"Insight Global is looking for a detail-oriented RMA Operations Specialist to join our client\u0027s repair center team. In this role, they will manage the complete lifecycle of Return Merchandise Authorizations (RMAs) including repairs, replacements, warranties, and credits. They will coordinate between internal teams and third-party partners to ensure that RMAs are routed, tracked, and resolved efficiently. This position plays a key role in improving customer satisfaction, streamlining repair operations, and driving process improvements.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"RMA Operations Specialist","City":"Dallas","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelors degree in business administration, Operations Management, Engineering, or related field (or equivalent experience). Just experience is totally fine 35 years of experience in RMA coordination, operations, logistics, or repair services. Excellent interpersonal and communication skills, both written and verbal. Experience working with internal teams and third-party vendors. Familiarity with ERP systems and RMA/tracking tools is a plus.Proficiency in Microsoft Office Suite and familiarity with ERP systems (e.g., SAP, Oracle).","Skills":"- Knowledge of import/export compliance.- Knowledge of quality assurance and process improvement methodologies.","Industry":"Administrative Assistant","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":45.0000,"SalaryLow":36.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is looking for a detail-oriented RMA Operations Specialist to join our client's repair center team. In this role, they will manage the complete lifecycle of Return Merchandise... Authorizations (RMAs) including repairs, replacements, warranties, and credits. They will coordinate between internal teams and third-party partners to ensure that RMAs are routed, tracked, and resolved efficiently. This position plays a key role in improving customer satisfaction, streamlining repair operations, and driving process improvements.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 14, 2025

Dublin, CA

|

Business Analyst (BA)

|

Contract

|

$36 - $45 (hourly estimate)

{"JobID":415859,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-121.886090909091,"Longitude":37.7142727272727,"Distance":null},"State":"California","Zip":"94568","ReferenceID":"SFR-782424","PostedDate":"\/Date(1747224998000)\/","Description":"We are seeking a skilled GIS Analyst to support the design, development, deployment, and ongoing maintenance of ArcGIS Field Maps applications. The ideal candidate will have hands-on experience with the Esri platform, especially in configuring web maps, mobile data collection tools, and integrating them with enterprise GIS databases. This role is essential in enabling field teams to efficiently collect, manage, and synchronize geospatial data.Key Responsibilities:Build and configure ArcGIS Field Maps applications tailored to field data collection workflows.Create and maintain web maps, hosted feature layers, and mobile map packages in ArcGIS Online (AGOL) or ArcGIS Enterprise.Collaborate with field teams to gather requirements, design intuitive field apps, and provide ongoing technical support.Perform quality assurance on incoming field data and support synchronization and troubleshooting.Develop smart forms and attribute rules to streamline mobile data entry.Provide training and documentation for end users and field staff.Support integration between Field Maps and Survey123, ArcGIS Dashboards, or other apps as needed.Work with IT/GIS Admins to manage permissions, user access, and device configurations.Assist with data analysis, reporting, and spatial data visualization for stakeholders.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"GIS Analyst III","City":"Dublin","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Required Qualifications:Bachelors degree in GIS, Geography, Environmental Science, Computer Science, or related field.2+ years of experience with ArcGIS Online, Field Maps, and other Esri field data tools.Experience with geodatabases, data collection workflows, and GPS data accuracy standards.Familiarity with ArcGIS Pro, ArcGIS Enterprise, and web GIS architecture.Strong understanding of mobile device use in field data collection (iOS/Android).Excellent communication and troubleshooting skills.","Skills":"Preferred Skills:Experience with ModelBuilder.Knowledge of Survey123, QuickCapture, or Workforce for ArcGIS.Experience working in utility, environmental, or public sector field operations.Familiarity with GNSS devices and post-processing workflows.","Industry":"Business Analyst (BA)","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":45.0000,"SalaryLow":36.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are seeking a skilled GIS Analyst to support the design, development, deployment, and ongoing maintenance of ArcGIS Field Maps applications. The ideal candidate will have hands-on experience with... the Esri platform, especially in configuring web maps, mobile data collection tools, and integrating them with enterprise GIS databases. This role is essential in enabling field teams to efficiently collect, manage, and synchronize geospatial data.Key Responsibilities:Build and configure ArcGIS Field Maps applications tailored to field data collection workflows.Create and maintain web maps, hosted feature layers, and mobile map packages in ArcGIS Online (AGOL) or ArcGIS Enterprise.Collaborate with field teams to gather requirements, design intuitive field apps, and provide ongoing technical support.Perform quality assurance on incoming field data and support synchronization and troubleshooting.Develop smart forms and attribute rules to streamline mobile data entry.Provide training and documentation for end users and field staff.Support integration between Field Maps and Survey123, ArcGIS Dashboards, or other apps as needed.Work with IT/GIS Admins to manage permissions, user access, and device configurations.Assist with data analysis, reporting, and spatial data visualization for stakeholders.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Mar 31, 2025

Richmond, VA

|

Mechanical Engineering

|

Perm

|

$80k - $115k (estimate)

{"JobID":409325,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-77.4441818181818,"Longitude":37.5660909090909,"Distance":null},"State":"Virginia","Zip":"23219","ReferenceID":"RIC-772734","PostedDate":"\/Date(1743437637000)\/","Description":"Insight Global is seeking Commissioning Engineers to join one of our largest Cx agents in the world. These positions will support the construction and commissioning of data centers. This position requires 100% travel, three weeks on the road and one week home. The ideal candidate will have a strong background in electrical or mechanical engineering, with specific experience in data center or other mission-critical projects. This role involves overseeing the electrical/mechanical systems from design through to implementation, ensuring they meet industry standards and project requirements.Other responsibilities may include:- Commissioning Planning: Develop and implement commissioning plans, procedures, and schedules for data center projects.- System Testing: Conduct comprehensive testing of electrical, mechanical, and IT systems to ensure they meet design specifications and operational requirements.- Documentation: Prepare detailed commissioning reports, including test results, deficiencies, and corrective actions.- Coordination: Collaborate with design, construction, and operations teams to ensure seamless integration of systems.- Quality Assurance: Ensure all systems are installed and functioning according to industry standards and best practices.- Troubleshooting: Identify and resolve issues that arise during the commissioning process.- Compliance: Ensure compliance with all relevant codes, standards, and regulations.- Training: Provide training and support to operations staff on newly commissioned systems.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Data Center Commissioning Engineer (Mechanical or Electrical)","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Bachelor\u0027s degree in Mechanical Engineering- Minimum 7 years of experience in mechanical engineering, with a focus on data center projects.- Experience with L1-L5 commissioning in data centers.- Proficiency in engineering design software (e.g., AutoCAD, Revit).","Skills":"","Industry":"Mechanical Engineering","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":115000.0000,"SalaryLow":80000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking Commissioning Engineers to join one of our largest Cx agents in the world. These positions will support the construction and commissioning of data centers. This position... requires 100% travel, three weeks on the road and one week home. The ideal candidate will have a strong background in electrical or mechanical engineering, with specific experience in data center or other mission-critical projects. This role involves overseeing the electrical/mechanical systems from design through to implementation, ensuring they meet industry standards and project requirements.Other responsibilities may include:- Commissioning Planning: Develop and implement commissioning plans, procedures, and schedules for data center projects.- System Testing: Conduct comprehensive testing of electrical, mechanical, and IT systems to ensure they meet design specifications and operational requirements.- Documentation: Prepare detailed commissioning reports, including test results, deficiencies, and corrective actions.- Coordination: Collaborate with design, construction, and operations teams to ensure seamless integration of systems.- Quality Assurance: Ensure all systems are installed and functioning according to industry standards and best practices.- Troubleshooting: Identify and resolve issues that arise during the commissioning process.- Compliance: Ensure compliance with all relevant codes, standards, and regulations.- Training: Provide training and support to operations staff on newly commissioned systems.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 09, 2025

Chicago, IL

|

Electrical Engineering

|

Perm

|

$90k - $120k (estimate)

{"JobID":410713,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-87.6722727272727,"Longitude":41.8304545454545,"Distance":null},"State":"Illinois","Zip":"60619","ReferenceID":"RIC-774864","PostedDate":"\/Date(1744204430000)\/","Description":"Insight Global is seeking Commissioning Engineers to join one of our largest Cx agents in the world. These positions will support the construction and commissioning of data centers. This position requires 100% travel, three weeks on the road and one week home. The ideal candidate will have a strong background in electrical or mechanical engineering, with specific experience in data center or other mission-critical projects. This role involves overseeing the electrical/mechanical systems from design through to implementation, ensuring they meet industry standards and project requirements.Other responsibilities may include:- Commissioning Planning: Develop and implement commissioning plans, procedures, and schedules for data center projects.- System Testing: Conduct comprehensive testing of electrical, mechanical, and IT systems to ensure they meet design specifications and operational requirements.- Documentation: Prepare detailed commissioning reports, including test results, deficiencies, and corrective actions.- Coordination: Collaborate with design, construction, and operations teams to ensure seamless integration of systems.- Quality Assurance: Ensure all systems are installed and functioning according to industry standards and best practices.- Troubleshooting: Identify and resolve issues that arise during the commissioning process.- Compliance: Ensure compliance with all relevant codes, standards, and regulations.- Training: Provide training and support to operations staff on newly commissioned systems.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Data Center Commissioning Engineer","City":"Chicago","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Bachelor\u0027s degree in Mechanical Engineering or Electrical Engineering - Minimum 7 years of experience in mechanical/electrical engineering, with a focus on data center projects.- Experience with L1-L5 commissioning in data centers.","Skills":"","Industry":"Electrical Engineering","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":120000.0000,"SalaryLow":90000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking Commissioning Engineers to join one of our largest Cx agents in the world. These positions will support the construction and commissioning of data centers. This position... requires 100% travel, three weeks on the road and one week home. The ideal candidate will have a strong background in electrical or mechanical engineering, with specific experience in data center or other mission-critical projects. This role involves overseeing the electrical/mechanical systems from design through to implementation, ensuring they meet industry standards and project requirements.Other responsibilities may include:- Commissioning Planning: Develop and implement commissioning plans, procedures, and schedules for data center projects.- System Testing: Conduct comprehensive testing of electrical, mechanical, and IT systems to ensure they meet design specifications and operational requirements.- Documentation: Prepare detailed commissioning reports, including test results, deficiencies, and corrective actions.- Coordination: Collaborate with design, construction, and operations teams to ensure seamless integration of systems.- Quality Assurance: Ensure all systems are installed and functioning according to industry standards and best practices.- Troubleshooting: Identify and resolve issues that arise during the commissioning process.- Compliance: Ensure compliance with all relevant codes, standards, and regulations.- Training: Provide training and support to operations staff on newly commissioned systems.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 30, 2025

Columbia, MD

|

Customer Service

|

Perm

|

$50k - $52k (estimate)

{"JobID":413721,"JobType":["Perm"],"EmployerID":null,"Location":{"Latitude":-76.8341818181818,"Longitude":39.2251818181818,"Distance":null},"State":"Maryland","Zip":"21045","ReferenceID":"MSP-779123","PostedDate":"\/Date(1746004561000)\/","Description":"An employer is looking for a highly skilled Online / Digital Crisis Chat Specialist to join a growing team for a hybrid opportunity in Columbia, Maryland. This role requires 5 weeks of onsite training at their Columbia, Maryland facility. You must live within a commutable distance to Columbia, MD to be eligible for this role. After the initial training, you are required to go on site 2x/month for in-person feedback and quality assurance coaching sessions. In this role you will be responsible for providing online emotional support to individuals utilizing Crisis Chat and Text services includes providing emotional support and resources to all contacts. This also includes online communication via email and chat, no phone work is required in this role. You will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information. You will receive 5 weeks total of in-person training during the same shift that youll be working. This is an on-site position. A high emphasis is placed on quality assurance for this role. For the first 90 days there is little time off available unless for extenuating circumstances, therefore you must be comfortable with the allotted start date and not taking time off in the first 90 days, unless time off was documented prior to an interview and approved, in order to be a good fit for this role and team. Responsibilities: -Provide online crisis support to individuals in emotional distress through Crisis Chat and Text. -Complete an assessment of each chat/text visitor to determine the appropriate means of assistance. -Complete risk assessment, safety planning, de-escalation, and follow-up with chat visitors. -Establish good rapport with a wide range of chat/text visitors. -Supporting suicidal chat/text visitors including making an assessment and taking appropriate action, as well as tracing IP addresses and coordinating with emergency responders when active rescue is required. -Familiarity with resources and ability to provide information and referrals to visitors as appropriate. -Complete thorough documentation for all crisis chat/text. Documentation must be completed in real time. -Completes 1.5 chats/texts per hour. -The program will provide daily ongoing monitoring of chats and texts to ensure quality. The expectation is for counselors to score a minimum of 75% on the quality evaluation. -Complete weekly quality evaluation process. -Attend weekly supervision. -Ability to work independently with confidence, as well as work as an integral part of a team of professionals. -Must be mature, empathetic; flexible and adaptable to varying situations and coverage needs. -Must be reliable and able to adhere to schedules based upon call center needs. -Ability to consistently adhere to call center program policies and procedures. -Skilled in the use of technology including telephones, computers (PC), laptops, software and email. -Arrive on shift on time and properly attired. -Assist in training new Crisis Chat staff. -Meet with Crisis Chat Supervisors and Program Managers regularly to discuss program operations, concerns, and potential improvements. -Complete yearly training as required per Lifeline. -Complete trainings as required by Grassroots. -Participate in supervision, in-service training, and staff meetings -Maintain good working relationships with co-workers and positively contributes to group morale. -Complete all administrative duties including time sheets, leave requests, etc. on time. -Use appropriate channels of communication to resolve conflicts with other staff. -Interact with staff, clients, and visitors in a professional and courteous manner.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Hybrid Crisis Counselor","City":"Columbia","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-Bachelor\u0027s Degree required, Masters Degree in Counseling, Social Work, or mental health related field preferred. -Bachelor\u0027s Degree from an accredited school with a minimum of 120 college credits, Master\u0027s Degree from accredited school with a minimum of 30 graduate school credits. Transcript or copy of degree(s) required. -1 year of experience in mental health services, preferably in crisis intervention services, suicide prevention and intervention. -Computer skills with various software Microsoft Products proficient skills required. -Excellent oral and written communication skills -Ability to function successfully in an environment requiring immediate response to urgent situations -Knowledge of and familiarity with local and statewide community resources -Analytical and problem-solving skills -Computer skills with various software and the internet Work Conditions: -Share office space with Crisis Chat and Crisis Counselors. -Holiday and Evening coverage required. Depending on scheduled shifts. -Hours are flexible to meet program needs. -Must be able to lift 25lbs.","Skills":"","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":52000.0000,"SalaryLow":50000.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer is looking for a highly skilled Online / Digital Crisis Chat Specialist to join a growing team for a hybrid opportunity in Columbia, Maryland. This role requires 5 weeks of onsite... training at their Columbia, Maryland facility. You must live within a commutable distance to Columbia, MD to be eligible for this role. After the initial training, you are required to go on site 2x/month for in-person feedback and quality assurance coaching sessions. In this role you will be responsible for providing online emotional support to individuals utilizing Crisis Chat and Text services includes providing emotional support and resources to all contacts. This also includes online communication via email and chat, no phone work is required in this role. You will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information. You will receive 5 weeks total of in-person training during the same shift that youll be working. This is an on-site position. A high emphasis is placed on quality assurance for this role. For the first 90 days there is little time off available unless for extenuating circumstances, therefore you must be comfortable with the allotted start date and not taking time off in the first 90 days, unless time off was documented prior to an interview and approved, in order to be a good fit for this role and team. Responsibilities: -Provide online crisis support to individuals in emotional distress through Crisis Chat and Text. -Complete an assessment of each chat/text visitor to determine the appropriate means of assistance. -Complete risk assessment, safety planning, de-escalation, and follow-up with chat visitors. -Establish good rapport with a wide range of chat/text visitors. -Supporting suicidal chat/text visitors including making an assessment and taking appropriate action, as well as tracing IP addresses and coordinating with emergency responders when active rescue is required. -Familiarity with resources and ability to provide information and referrals to visitors as appropriate. -Complete thorough documentation for all crisis chat/text. Documentation must be completed in real time. -Completes 1.5 chats/texts per hour. -The program will provide daily ongoing monitoring of chats and texts to ensure quality. The expectation is for counselors to score a minimum of 75% on the quality evaluation. -Complete weekly quality evaluation process. -Attend weekly supervision. -Ability to work independently with confidence, as well as work as an integral part of a team of professionals. -Must be mature, empathetic; flexible and adaptable to varying situations and coverage needs. -Must be reliable and able to adhere to schedules based upon call center needs. -Ability to consistently adhere to call center program policies and procedures. -Skilled in the use of technology including telephones, computers (PC), laptops, software and email. -Arrive on shift on time and properly attired. -Assist in training new Crisis Chat staff. -Meet with Crisis Chat Supervisors and Program Managers regularly to discuss program operations, concerns, and potential improvements. -Complete yearly training as required per Lifeline. -Complete trainings as required by Grassroots. -Participate in supervision, in-service training, and staff meetings -Maintain good working relationships with co-workers and positively contributes to group morale. -Complete all administrative duties including time sheets, leave requests, etc. on time. -Use appropriate channels of communication to resolve conflicts with other staff. -Interact with staff, clients, and visitors in a professional and courteous manner.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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