Job Search Results for quality assurance

POSITION OVERVIEW:The Customer Service department?s Quality Assurance (QA) Contractor is responsible for evaluating recorded customer service and mechanical claim phone calls to ensure phone agents... More are following established procedures and delivering high-quality customer service. The job includes reviewing both audio and screen recordings to verify that conversations and system interactions align with our department goals. The ideal candidate will have strong attention to detail, technical aptitude, and a collaborative mindset. Reliability and openness to feedback are critical, especially during onboarding and calibration periods.KEY RESPONSIBILITIES:? Conduct quality reviews of recorded phone calls and onscreen activities for both Customer Service and Mechanical Claims agents.? Assess agent performance based on process adherence, information accuracy, and customer service standards.? Document findings using established QA scorecards and feedback methods.? Participate in QA team calibration sessions to ensure scoring consistency.? Meet and maintain all work productivity expectations and quotas both in-office and remotely.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

?Lead quality initiatives focused on continuous improvement and waste reduction?Develop, implement, and maintain process controls and quality checkpoints?Supervise and mentor hourly QA... More technicians?Ensure ISO, GMP, and internal quality requirements are met?Align training programs with quality standards and operational needs?Drive quality culture across hourly and salaried teams?Support production schedules, including extended hours when required?Analyze quality data and implement corrective and preventive actionsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The role involves executing both formalized and free-form test scripts for various Point-of-Sale (POS) platforms across supported brands. Responsibilities include testing new releases, upgrades,... More fixes, and campaigns. The position requires creating and executing end-to-end test plans, managing all test activities to ensure objectives are met, and documenting detailed test scripts, test notes, and defects. Timely escalation of quality issues and regular status updates during the testing cycle are essential. Additional duties include developing and maintaining system documentation, troubleshooting test host connection issues, assisting end-users, and contributing to training materials. The role also supports testing and quality assurance of Enterprise forms, adheres to current support processes while recommending improvements, and documents updates. Participation in special projects and collaboration to achieve organizational goals and share knowledge are also key aspects of the position.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Quality Control Inspector (Cosmetics) for a top prestige hair care client. This is a field-based role responsible for on-site oversight of Contract Manufacturing... More operations, ensuring finished products consistently meet internal quality, compliance, and presentation standards before release to market.Serving as a key liaison between the brand and its manufacturing partners, this role focuses on real-time production oversight, hands-on testing, and quality decision-making throughout the manufacturing process.ResponsibilitiesOn-Site Inspections?Visit Contract Manufacturing facilities according to the established production schedule?Oversee production runs and perform final product quality assessmentsAQL Sampling?Execute inspections using Acceptable Quality Limit (AQL) standards?Evaluate production lots to determine quality acceptance or rejectionPhysical & Functional TestingPerform hands-on testing in accordance with internal quality specifications, including:?Torque Testing: Verifying proper application and tightness of caps, pumps, and closures?Leakage Testing: Confirming seal integrity under pressure or vacuum conditions?Aesthetic Checks: Inspecting fill levels, label alignment, component fit, packaging integrity, and visual defectsCompliance Oversight?Ensure manufacturing activities comply with ISO 22716 and Cosmetic Good Manufacturing Practices (GMP)?Observe production processes to identify potential quality or compliance risksNon-Conformance Management?Identify non-conforming products or process deviations in real time?Apply sound quality judgment to determine when products fail to meet standards?Escalate quality issues promptly and effectively to Quality leadershipDigital Reporting?Maintain accurate, real-time inspection records using Google Forms and Excel / Google Sheets?Provide visibility and reporting to the corporate Quality teamWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is hiring a Senior Quality Assurance Engineer for a large consulting company. This role will sit fully remote in India.Day-to-Day-Lead quality assurance efforts for complex software... More and AI-powered systems, ensuring reliability and release readiness-Design, build, and maintain automated test frameworks using Python and Robot Framework across APIs, UI, backend services, and data pipelines-Integrate automated test suites into CI/CD pipelines to support continuous delivery-Execute functional, performance, exploratory, and regression testing-Validate AI and LLM-driven systems, including non-deterministic outputs and partial or incomplete responses-Collaborate closely with engineering and product teams to define quality strategies, success metrics, and release criteria-Debug and resolve complex QA issues, including AI/LLM-specific challenges-Provide hands-on contributions to stabilize releases under tight timelinesCompensation: $12/hr to $16/hr. Exact compensation may vary based on several factors, including skills, experience, and educationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Sr Quality Assurance Analyst who will play a pivotal role in the software delivery process to deliver superior quality software solutions to an international... More market.Insight Global is looking for a hands-on senior quality assurance analyst to lead POSH system/integration. The position will entail interacting with other QA analysts, business analysts, project leaders/managers, programmers, and programmer analysts to fully define and document testing requirements, documentation needs, meeting corporate policy requirements with respect to testing efforts and efficient execution of test plans to meet demanding schedule requirements.As a part of the POSH business unit, you will be instrumental in managing testing efforts, provide guidance/oversight to the group (both development and business partners), manage the testing scheduling, and execution of the testing plans to ensure meeting targeted delivery dates with a high level of quality.Day to Day: Clearly communicate with other teams to understand and define testing efforts.Develop/create test plans, test cases, test scripts and test reports on multiple projects of varying size.Complete testing via ATM simulators (Paragon) and network testing with other simulators.Validating that user expectations are achieved during the testing process.Reviewing user requirements documents to ensure that requirements are testable.UAT defect tracking.Create/maintain multiple test environments and test data sets.Gatekeeping efforts to ensure corporate policy is maintained from a testing perspective.Creating related documentation user guides, release notes, etc.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

TRAVEL TO JOB SITE REQUIRED - MULTIPLE SITES AVAILABLE, DEPENDENT ON LOCATIONThe Quality Assurance Specialist (QAS) supports mission critical construction by developing, delivering, and maintaining... More trade-specific training programs focused on low voltage systems. This role is responsible for creating comprehensive curriculum and skills based learning paths for both new and existing team members to elevate craftsmanship, and technical proficiency. The QAS conducts field quality inspections and audits to ensure adherence to project specifications, installation standards, and customer expectations. In addition, this role provides on-site technical support to project teams, reinforces best practices, identifies process gaps, and partners with operations leadership to drive continuous improvement across all low voltage scopes.?Develop, deliver, and reinforce trade related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands on field coaching?Lead the development of site-specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project.?Support the development of First-of-Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration?Manage the scheduling, tracking, inspection, and completion of customer and quality checklists, including input into the customer specific platforms?Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First-of-Kind (FOK) standards?Utilize weekly reporting to assess and communicate project health against customer quality standards, escalating identified risks to operations and program leadership?Participate in or lead project walkthroughs with customers and leadership?Maintains quality service by establishing and enforcing organization standards?Implement training processes and best practices that add value and improve business performance?Maintain personal knowledge, training and proficiency on installed products and course materials?Work with training team to design and implement new training programs and revise old programs?Ensure a safe and pleasant learning environment for staff/studentsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The QA Manager will lead the development, implementation, and continuous improvement of the company?s Quality Management System (QMS) across both manufacturing and high-risk field service operations.... More This role serves as the primary quality authority, ensuring compliance with ISO 9001 and applicable ASME codes for engineered leak sealing enclosures, bolting and tensioning, hot tapping, and valve repair services. The QA Manager will oversee internal and external audits, manage non-conformance reporting (NCR) processes from identification through root cause and corrective action, and partner closely with Engineering, Manufacturing, Operations, and HSEQ to embed a process-driven quality culture. This position manages a small but growing team of QC technicians, shifting quality ownership under centralized management control while empowering frontline teams through training, documentation, and audit-ready systems. There is significant opportunity to design, implement, and scale a modern, audit-centric quality program and help shape the long-term structure of the quality department.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Our client is seeking a Quality Assurance Lead on-site in Vancouver, WA. He or she will be joining the consumer R&D group, working on a Windows OS application program. The application that the... More organization is creating is a consumer-based subscription service product. The QA Lead will lead quality assurance execution for all new solutions and app launches across the product pipeline. This senior individual contributor will be responsible for end-to-end quality planning, validation, and release readiness. On a day-to-day basis, he or she will have the ability to define and maintain QA strategy, test plans, entry/exit criteria, and release readiness checkpoints; drive defect triage, deduplication, and root cause analysis, clearly reporting key findings and customer impact; lead internal and external Beta programs, including planning, execution, issue triage, and exit reporting; monitor quality metrics, identify trends and risks, and communicate findings to program leadership in a timely manner. This role is hybrid onsite 2 days a week with the hourly pay being $44.80.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking for a Quality Assurance Representative to join a company dedicated to the support and transformation of the commercial and federal space. This individual will work closely... More with the sales and executive teams to build proposals for a variety of government clients then coordinate the execution of those proposal details once the project begins. These projects can take quite a few different forms and focus, so it is important that this person is comfortable writing and coordinating logistics in an ambiguous environment. This position offers an excellent opportunity to leverage writing and grammar skills while learning how to navigate the federal proposal space. Please note that this position is 100% onsite in Fairfax, Virginia.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less