Job Search Results for Business Analyst

Insight Global is seeking a highly experienced and detail-oriented Senior Business Analyst (BA) to join our Digital Experience Engineering team. The ideal candidate will bring deep expertise in... More documenting technical requirements and user stories, with hands-on experience working in Salesforce Experience Cloud and Service Cloud environments. This role will serve as a bridge between business stakeholders, designers, engineers, and QA teams to ensure the successful delivery of personalized, secure, and scalable digital experiences for our clients and internal teams.A strong background in financial services is essential, along with the ability to translate regulatory, operational, and customer experience needs into clear technical documentation and platform configurations.Key Responsibilities-Elicit, analyze, and document business and technical requirements for digital client-facing platforms.-Develop detailed user stories, process flows, wireframes, and data mapping documents.-Collaborate with engineering, product, and UX teams to ensure requirements are understood and implemented accurately.-Act as a subject matter expert on Salesforce Experience Cloud and Service Cloud capabilities, configurations, and limitations.-Support backlog grooming, sprint planning, and QA validation cycles as part of Agile delivery.-Partner with legal, compliance, and operations teams to ensure regulatory and internal control alignment.-Coordinate UAT activities, capture feedback, and work with engineering teams on refinement and resolution.-Provide documentation and reference materials to support end users, QA teams, and knowledge transfer.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are looking for a Business / Data Analyst to work for a leader in the utility industry. In this role you will be responsible for developing PBI dashboards and building that into a PowerPoint... More deck. Once the deck is created you will be responsible for presenting that information to the field leaders to ensure they are aware of the data insights and updates. You will also be printing the documents out each week and putting them across their headquarters location for adoption of lean methodologies. Much of this information will be related to project deadlines, deliverables, cost and schedule. The leadership team is very inundated with meetings and need daily analytics and reporting support to help them grow and understand what is happening with vendors and projects. You will be expected to be a subject matter expert on the data and report that up into leadership. You will own a certain priority for the year and manage it from a program perspective. Other Responsibilities will include:Data Analysis: Collect, clean, and analyze data from various sources to identify trends, patterns, and insights that support business decisions.Power BI Development: Design, develop, and maintain interactive dashboards and reports using Power BI to visualize key metrics and performance indicators.Data Modeling: Create and manage data models to ensure data accuracy and reliability in reports and dashboards.Collaboration: Work closely with stakeholders across departments to understand their data needs and provide actionable insights.Performance Monitoring: Monitor and analyze the performance of business processes and provide recommendations for improvement.Documentation: Maintain comprehensive documentation of data sources, methodologies, and processes.We need this person to understand customer perspective, be a strong writer and have a positive attitude in work every day.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Technical Business Analyst to help realize the product features for a Conversational AI (CAI) platform that is helping our members to get answers to their health insurance... More questions through the channel of their choice. In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces, injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Identify and document business requirements and goals.Sitting in on all stand ups to gather requirementsConvert business requirements into technical specifications.Work with IT teams to design and... More implement technology solutions.Work closely with technical leads, architects, and various project teams (infrastructure, development, application) to ensure successful project implementation.Prepare design documents based on gathered requirements and UML diagrams to guide developers.Utilize strong conversational skills to effectively communicate with diverse teams and stakeholders.Possess common technical knowledge and understand code, though not required to write code.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking a highly-skilled Senior Business Analyst to spearhead the implementation of our next-generation external search engine for the business website. This role is crucial in leading the... More transformation of the customer search experience leveraging advanced search technologies to improve product discoverability, and support our customers and partners in finding the right information quickly and efficiently. Job Responsibilities:Manage Global Sales & Marketing IT Digital Transformation projects using Scaled Agile in a fast-paced environment ensuring on-time and on-budget deliveryCollaborate and partner with business and IT in defining, preparing and executing projects and change programsoGather and analyze business requirementsoUnderstand the needs of the business on a strategic and operational level oDevelop overall project plans and approach in collaboration with the business team oDevelop high-level functional design and create business workflows and user flows as neededoAnalyze varying solutions and recommend strategy with an eye on automation, AI/ML, functionality, cost, technology and value as appropriateoMitigate risks and address project obstacles as neededoDrive implementation with the onshore/offshore software development teamoEffectively engage and communicate with project team, management, project stakeholders and business team to share project status and identification/resolution of any project issuesoConduct IT acceptance testing and coordinate testing with usersoCoordinate project deployment with the release management teamMay be responsible for sourcing, negotiations and managing outside vendorsCollaborate with the marketing team to develop strategies for optimizing content for improved search results and user engagement.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Business Analyst to help lead an operational/organization transformation effort with an agency under DHS. This individual will be responsible for engaging with... More stakeholders and user communities to gather and define requirments, prepare client briefing materials, and assist with the delivering strategy implementation. The ideal candidate will have strong writing skills, experience consulting with federal customers, and be able to drive stakeholder meetings and engagement. Assist in the development of requirements, including facilitation of working sessions with user community. Develop executive-level briefings and other strategic communication materials to engage stakeholders.Draft language for acquisition documents and support reviews of content and formatting.Create messaging for audiences throughout funding request cycle, ensuring messages are clear and data-driven.Attending stakeholder meetings to capture requirements and refine documentation the team is putting forward. Develop client briefings, prepare acquisition documents, and narrative materials. Work with stakeholders and user community to develop operation requirements. Assist with creating and managing/tracking project deliverables, timelines, and scheduling client engagements.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

We are seeking an experienced Senior Business Analyst with a strong focus on ServiceNow Customer Service Management (CSM) and AI capabilities. The ideal candidate will have 8-10 years of experience,... More a process-oriented mindset, and a background as a process analyst or product owner. The successful candidate will play a crucial role in optimizing our ServiceNow CSM implementation, leveraging AI capabilities to drive customer success, and ensuring that our processes and solutions deliver maximum value to both internal and external stakeholders.Key ResponsibilitiesDesign and oversee both current and future state processes, product use cases, and roadmaps for ServiceNow CSM and other modules, ensuring seamless alignment with customer success objectives and AI-driven innovations across business units.Analyze and optimize processes and workflows using ServiceNow solutions. Enhance them with AI-powered features such as Predictive Intelligence, Virtual Agent, and Now Assist.Collaborate with cross-functional teams to implement ServiceNow driven solutions that streamline operations and improve efficiency.Create and maintain comprehensive documentation, including user stories, functional specifications, and process flows.Facilitate workshops and meetings to gather requirements and present ServiceNow product driven solutions to stakeholders.Analyze customer feedback and success metrics to drive continuous improvement of CSM processes and AI implementations.Partner with customer success teams to ensure seamless integration of ServiceNow solutions with overall customer experience strategies.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Day to Day: -This client-facing role will help a government customer redesign, define business processes, and execute strategies to migrate critical enterprise services to the customers Shared... More Service platform. -Successful candidate will have proven experience working proactively with customers, anticipating their needs, and providing well thought out recommendations and solutions.-Must have the ability to work independently and as a team member, excellent communication (written and oral) and interpersonal skills, and good organizational, multi-tasking, and time-management skills. -The Business Functions Implementation Practitioner will be responsible for managing project details including schedule management, risk management, communications management, and stakeholder management.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Insight Global is seeking a Senior Business Analyst to join a top bank in downtown Toronto for a 6-month contract with high potential for extension. The role is 2 days a week in office downtown... More Toronto and will be going to 3 days a week in office starting in September 2025. The Senior BA will be supporting with data profiling and analyses for the Wholesale Credit Risk Model Development team. This team provides support tot eh Credit Risk Model Development group by providing them with the correct data to fulfil requirements for model development initiatives. The Senior BA must be able to work independently and problem-solve on their own. They need to be organized and dedicated to their work. This role requires collaboration with other model development teams and technology partners. The Senior BA must have business domain knowledge in Wholesale Credit Risk data. They need to understand how to locate and extract data based on business requirements, data profile, and analyze data. Proficiency with SQL and SAS is essential for success in the role. The Senior BA needs to be strong at data coding to help this team with their change management initiatives. The Senior BA will be working day-to-day with the Model Development team to receive requirements from them to extract new data. The Senior BA will be responsible for performing data profiling to identify, sort, and source the data to provide the correct documentation to the Model Devleopment team to fulfil the data need.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Understands how to automate processes, etc.Do heavy data-driven work and analysis.Breaks down the product to something you can transform into data for reporting purposes.Ability to drive, execute,... More and facilitate meetings. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less