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The Technical Analyst identifies and translates business needs into technical solutions, while supporting system implementations, configurations, data analysis, and end user support activities. The... More Technical Analyst also performs updates to realize business requirements and improvement opportunities. Frequent stakeholder engagement across all functions and levels of the organization is essential!100K- 130KWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end... More users. This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents.The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management.We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment.Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities:Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication.- Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology:-Microsoft Office 365 Account Support, Password Resets, etc.-Windows 10; PC Laptop, Desktop and Mobile Device support-MS Office Productivity Suite functional support-Collaboration tools including but not limited to Zoom-Remote support toolsets including: ProxyPro-Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms-Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.-Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions.-Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar.-Participate in team projects that enhance the quality or efficiency of Service Desk service.-Average handling time ~9-13 minutes, handling 12-14 contacts/hourly.-Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously- The shift is 9am-6pmCompensation: $30-37/hr. Exact compensation may vary based on several factors, including skills, experience, and education.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Senior Technical Architect for one of our largest clients in Chandler, AZ. This individual will lead the end-to-end architecture and delivery standards for an... More infrastructure console that serves multiple personas (e.g., operators, engineers, administrators) and integrates data from multiple enterprise and platform sources. This role will define the architectural blueprint for the console across front-end experience, backend aggregation layers, data ingestion patterns, identity and access, and operational excellence.The ideal candidate will set technical direction and guardrails, ensure the platform is scalable, secure, observable, and resilient, and guide teams in implementing consistent patterns for persona-based UX, API design, data modeling, and testing automation. You will partner closely with product, UX, security, SRE, and engineering teams to translate macro requirements into a coherent and deliverable architecture.This role requires strong hands-on technical depth, the ability to make pragmatic tradeoffs, and the leadership to drive cross-team alignment on standards, reference implementations, and delivery quality.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight global is seeking Project Managers to support a large government services client. This person will be required to be onsite 3 days per week in southeastern Connecticut. They will be working... More in a PMO to support software development and ERP modernization projects including modernizing legacy applications, enhancing functionality, and implementing new features. This person will be working in a hybrid Agile and Waterfall environment. Responsibilities include ensuring successful execution within scope, timelines, and budget while preventing scope creep on projects. This person will be working on new projects, in addition to existing projects that are already in flight. They will be developing detailed project plans, defining scope, timelines, risk and budgets. They will also be monitoring project performance and presenting status updates to leadership.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking an AV specialist to work at one of our top clients in the Cleveland, OH area. This person is going to be responsible for setting up and kicking off large meetings for the... More executive team. They are looking for someone who is very technical within AV and the go to person for such duties. The client is a Microsoft shop but use many different platforms. The ideal candidate has great communication skills and ability to connect with stakeholders. This role is roughly 25-32hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a dedicated Service Desk Technician to provide Tier 1 support. The successful candidate will be responsible for troubleshooting and networking with various hardware and... More software technologies/devices. Key responsibilities include:? Providing timely resolution of customer issues through active engagement with ticketing systems.Handling incoming calls from users and addressing their technical concerns.Compensation: 18/hrExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A premier employer in the oil and gas industry is seeking a Compensation Analyst to join the team. This person will be responsible for supporting the management, implementation, and administration of... More the company's compensation and total reward programs, ensuring the programs are competitive to market and support the companys compensation goals. On a day to day basis this person will support the Senior Compensation Analyst and the Total Rewards Manager in the design, analysis, and administration of the company's compensation programs. They will manage the daily administration of compensation programs, ensuring accurate results and timely delivery. They will assist in conducting job evaluations, benchmarking data, and making salary recommendations, as well as assist in benchmarking current pay practices and modeling of potential changes to total rewards programs. This person will participate in market-based compensation survey submissions and assist in in analyzing market to assess trends and industry-specific variables, and work with salary survey system to load and validate the results. They will administer the companys compensation programs, including base pay, annual salary increases, and quarterly and annual bonus incentives. Additionally they will work with HRIS and IT staff to ensure that HRIS software systems meets compensation needs, and that systems are maintained to reflect changes to salary structures, bonus programs, etc. They will consult with HRIS team to design management reports, assist HRIS on system maintenance and improvements for the Compensation module within Workday, and provide guidance on compensation matters to Management and HR business partners. This person will support Total Rewards initiatives and assist with various ad hoc projects and requests and be responsible for administrating the different HR and Compensation system platforms, such as PayFactors, Workday Compensation, Fidelity, etc. Lastly, its important this person continuously reviews and provides improvements to current processes within Compensation and HR. This position is onsite M-Th 7:30am-5:30pm, Fridays are work from home half days.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the... More healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important that this individual has strong data entry skills and attention to detail. Must be flexible as the schedule may vary.SHIFT:Training: Monday-Friday2-4 weeks*2-3 weeks onsite trainingAfter Training: (5 Day work week) Monday-SaturdayBetween the 8 hours of operations of 8:00 AM EST-8:00 PM ESTSaturday: 9:00 AM EST - 5:00 PM EST *Hybrid schedule after training - 1 week onsite and 1 week remoteWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The Senior Product Manager, International Restaurant Operations Excellence sits within the Americas Pod and owns Operational Excellence across in-store technology. This role leads the strategy,... More roadmap, and execution of technology solutions that power how restaurants operate day to day?including POS, front-of-store (FOS), back-of-house (BOH), kitchen systems, menu management, and drive-thru technology.This role is critical to ensuring restaurant technology is reliable, scalable, and delivers clear business impact across international markets. As the primary product and technology partner for Central and South America, this position works closely with Operations, IT, Supply Chain, and regional leadership to enable consistent, efficient, and high-performing restaurant execution.Key Responsibilities-Own the product strategy and roadmap for restaurant operational technology across the Americas, with a strong focus on POS and kitchen systems-Serve as the point owner for in-store technology, including POS, BOH, kitchen systems, menu technology, and drive-thru platforms-Partner closely with restaurant operations and regional leadership to identify opportunities to improve execution, efficiency, and consistency through technology-Support rollout, optimization, and continuous improvement of operational systems used by restaurants and field teams-Act as the primary product and technology partner for Central and South America, ensuring solutions are scalable, locally relevant, and aligned with regional needs-Analyze operational KPIs and system performance to understand the business impact of the restaurant tech stack and drive data-informed decisions-Support new restaurant openings and market expansions by ensuring operational technology readiness and stability-Collaborate with external technology and hardware vendors, managing partnerships and influencing roadmaps where appropriateWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Seeking an experienced Security Engineer to define and implement the security posture for humanoid robotic deployments. In this role, you will own the unified security strategy for hybrid operations,... More ensuring that robot data and control systems remain secure across both cloud environments and on-premise customer sites. You will be responsible for safeguarding the infrastructure that collects sensitive training data and manages real-time robotic systems, focusing on data encryption, secure remote access, and robust identity management.Unified Security Strategy: Develop and maintain a comprehensive security framework that spans hybrid cloud and on-premise industrial environments.Data Encryption: Investigate and implement end-to-end encryption for data at rest and in transit, specifically protecting robotic telemetry and video training data.Access Control: Design and manage Role-Based Access Control (RBAC) and modern authentication protocols (e.g., OIDC, SAML) across the fleet and developer platforms.Secure Remote Access: Establish secure, auditable remote access solutions for engineers to troubleshoot robots at customer sites without compromising facility network integrity.Network Security: Troubleshoot and harden networking configurations, addressing performance and security challenges in complex industrial environments.Infrastructure as Code (IaC): Audit and secure infrastructure deployments using tools like Terraform, Helm, and Ansible.Incident Response: Participate in on-call rotations and respond to security-related outages or vulnerabilities.Compliance & Auditing: Work closely with customer IT teams to ensure solutions meet stringent enterprise security and safety requirementsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less