Job Search Results for Customer Service

Salesforce Functional Administrator

Insight Global is seeking a Salesforce Functional Administrator to configure and support scalable, high-performance solutions across the Salesforce platform, with a focus on Financial Services Cloud... More and enterprise integrations via MuleSoft. This individual will partner closely with architects, business analysts, and key stakeholders to translate complex business requirements into secure, efficient, and user-friendly Salesforce solutions that enhance productivity and strengthen customer relationships. As part of the Salesforce Center of Excellence, this role will play a critical part in a enterprise digital transformation, driving best practices in configuration, development, and deployment while ensuring alignment with enterprise standards. This person will be configuring Salesforce as well as building and updating solutions with tools like Omnistudio to ensure processes are efficient and user friendly. They will be involved in design discussions, planning sessions, reviewing configurations and supporting deployments through Azure Devops. They will help troubleshoot issues, resolve system or data inconsistencies, and support integrations with other enterprise systems.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Veeva Support Analyst - LATAM

A large pharmaceutical client is looking for Veeva Support Analyst to join their team. This role provides comprehensive technical support and system management across multiple regulatory and document... More management platforms. Responsibilities include end-to-end support (L1?L3) for Veeva RIM and Veeva SafetyDocs Vaults, encompassing issue diagnosis, resolution tracking, and proactive monitoring. The position collaborates with BOT development teams to deliver Veeva RIM API endpoints for automation and integration, and contributes to configuring the Veeva RIM Trainings module within the eLMS Quality Suite to ensure streamlined compliance tracking. Acting as the technical point of contact for PleaseReview (both standalone and Veeva-integrated), the role manages user access, configuration, performance optimization, and license administration. Additional duties include setup and maintenance of ISI Toolbox, lifecycle management of Lorenz docuBridge (including user provisioning and licensing), and support for Lorenz iSubmit installation, configuration, and issue resolution to meet submission standards. The role also involves configuring Word Templates for regulatory workflows, installing and troubleshooting iLovePDF and other document processing tools for high-volume submissions, and managing ServiceNow Request and Incident tickets to ensure timely resolution of customer escalations. This is a remote opportunity in LATAM, working US ET hours.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Release Train Engineer

A fortune 100 organization is seeking a Release Train Engineer that will sit either onsite in the greater Cincinnati Area, or fully remote for a long term contract. We?re seeking a dynamic Release... More Train Engineer (RTE) for our Product Office?a role that combines operational excellence in SAFe Agile with strategic leadership in Lean Product Transformation. This role serves as a servant leader and chief facilitator for Agile Release Trains, driving Program Increment execution, managing risks and dependencies, and improving flow through metrics-driven continuous improvement. It leads enterprise Agile and SAFe adoption by coaching teams and leaders, mentoring key Agile roles, and scaling consistent delivery practices across portfolios. The position champions the shift from project to product thinking, advising senior leaders on funding models, value streams, governance, and roadmap alignment with business strategy. It designs and executes organizational change management strategies to enable cultural transformation, stakeholder alignment, and customer-centric ways of working. Additionally, it optimizes technology and delivery pipelines while coordinating globally distributed teams to ensure consistent, transparent, and effective Agile execution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Senior Appian Developer

Our client is seeking a remote Senior Appian Developer opportunity to support a large federal customer. This individual will be responsible for:Key Responsibilities:Help to envision, design, and... More implement new features utilizing the Appian low-code platform for the projects based upon the prioritized product backlogBring innovating, out-of-the-box thinking to solving challenging problems, brainstorming with peers and utilizing available resources including internal as well as external resourcesProvide estimates of upcoming sprints' work based upon current understanding of the functionalityWork with functional and testing team to understand the business functionality, to ensure what is developed meets or exceeds the end-user needsUnit test all developed features, including edge cases. Also be comfortable to conduct peer review of other developers code as neededAttend and actively participate in all Agile-related meetings. Work within the Agile framework including participating in User Story grooming sessions, Sprint Planning meeting, and retrospectivesDelivery presentations as required to the client during Sprint demos as well coordinating meetings with intersecting teams as required.Participate in knowledge sharing sessions within the company to socialize best practices and white papers as applicableSalary ranges from $115-140,000 based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Remote Solution Architect

An aerospace manufacturing organization is seeking a Solution Architect to support a Model-Based Enterprise (MBE) and digital thread initiative. This role will architect a new AI-enabled production... More and manufacturing solution that captures, manages, and connects engineering, supplier, and customer data to drive improved business and manufacturing outcomes.The Solution Architect will assist with the assessment of the current technical environment and engineering workflows, define a future-state solution, and design the architecture, integrations, and implementation roadmap. The role requires strong understanding of traditional engineering and manufacturing processes and how they translate into model-based design artifacts, supporting design for manufacturability and production readiness. This includes integrating supplier inspection and quality data and enabling feedback loops to engineering and design teams.This architect will design a scalable, secure framework supporting MBE and digital thread principles, define data flows, transformation rules, validation mechanisms, and architect integrations with existing enterprise systems and databases. They will evaluate and recommend appropriate tools and technologies, support solution build and testing, and deliver architecture and data flow documentation.The role will also support deployment, user training, and post-implementation optimization as the solution evolves and expands connectivity across the enterprise.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Data Modeler - INTL India

Insight Global is hiring a Data Modeler for a global consumer healthcare client. The Data Modeler will serve as the expert data resource responsible for designing and building the blueprint for how... More data flows across the business. You?ll work with customer, finance, and third party datasets to define clear relationships, create clean and standardized data models, and help harmonize the data environment so the business has one trusted source of truth. Your work will involve using Databricks (or similar platforms) to engineer data pipelines, and tools like Erwin or similar to visually model and document the structures behind them. You?ll lead complex data initiatives, collaborate with IT, legal, finance, and business stakeholders, and help guide decision making by balancing technology standards with real-world business needs. You are expected to operate independently, contribute innovative solutions, manage expectations at senior levels, and occasionally provide leadership or mentorship to team members and partners.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Address & GIS Specialist

A telecommunications company is seeking an Address & GIS Specialist to serve as the single owner of address data across the organization. This role is critical to customer serviceability, fiber... More network operations, 911/MSAG compliance, and investor reporting. The specialist will manage large address datasets end-to-end, ensuring accuracy, consistency, and compliance with USPS addressing standards and NENA / 911 requirements. Working closely with the GIS & Mapping team, this role acts as the address subject-matter expert, supporting passings reports and other high-visibility data used across operations, marketing, and leadership.The ideal candidate has hands-on experience managing large address datasets, familiarity with 911 / MSAG and NENA standards, and experience with USPS address validation. General GIS experience (Esri / ArcGIS) is preferred but not required; addressing accuracy and data discipline are the top priorities. This is a fully remote position in Colorado, Nebraska, Indiana, or Missouri. Contract-to-hire role with clear ownership, visibility, and long-term impact as the company scales. $35-$40/hourCandidates with backgrounds in telecom, fiber, utilities, or other regulated infrastructure environments are strongly encouraged to apply.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

P&C Sales Agent

Salary: 45k + uncapped commissionLocation: Remote (Anywhere but NY, MA or CA)Shift Options: 10AM-7PM EST, 11AM-8PM EST, or 12PM-9PM ESTMy client, one of the largest providers of property and casualty... More solutions is looking to add a new class of P&C Insurance Sales Representatives to their growing Household Insurance Solutions Team. We are looking for self-motivated, high energy individuals with 2+ years of sales & insurance experience holding a P&C license to join the team, where you will sell property and casualty insurance to a captive portfolio of 1.5 MM+ existing mortgage clients. On average, you will make 40 outbound calls a day and receive up to 10-15 inbound calls a day handling inbound sales calls, following up with warm leads to attempt one-call-closes, and quote home and auto policies through a rating system. You will be required to complete a Practical Skills Assessment after your first 4 weeks and successfully demonstrate you are able to take a call from intake through quoting process (simulated customer interaction) and know the sales workflow.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Critical Power Systems Manager

Verify mechanical system performance and control sequences; track, manage, and resolve defects or punch-list items identified both before and during commissioning.Develop and perform commissioning... More activities for infrastructure projects delivered at active datacenter sites.Validate operational procedures during the post-turnover, pre-customer-load phase.Contribute to building a standardized process for mechanical turnover documentation, ensure proper storage in the designated repository, and confirm operator training and readiness.Perform physical site reviews and mechanical infrastructure assessments focused on reliability, efficiency, and risk; maintain mitigation plans and drive them to closure.Capture field changes, communicate operational impacts to the receiving team, and ensure all readiness gaps are addressed before handoff.Collaborate with Design & Construction, Commissioning, Site Operations, and Reliability Engineering to align standards and continuously enhance readiness playbooks.Continuously evaluate processes and procedures, recommending improvements that enhance the operation and efficiency of datacenter mechanical systems and design.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Devops Engineer

Data Migration & SQL SupportWrite, review, and execute T-SQL scripts to support customer data migration requestsValidate data integrity before and after migration operationsDocument migration... More procedures and outcomes for repeatabilityWork within established change control processes when executing scripts against production databasesTier 2 Platform SupportOwn escalated support tickets from triage through resolution and documentationInvestigate issues across Azure-hosted web apps, APIs, and databases using logs, query results, and Azure MonitorDebug production issues and develop workarounds; coordinate code-level fixes with the Dev teamCommunicate clearly with both internal teams and external clients ? translating technical findings into plain language and setting accurate expectationsMaintain accurate, complete ticket documentation throughout the lifecycleDeployments & Release OperationsExecute deployments to non-production environments independentlyExecute production deployments under supervision; progression toward independent ownership over timeAuthor, test, and execute schema and data upgrade scripts without supervisionWork within Azure DevOps pipelines and follow established change control processesScripting, Automation & InfrastructureWrite C# and PowerShell to automate operational tasksOperate the team?s administrative utilityManage Azure infrastructure: web apps, Functions, APIs, Azure SQL DatabaseAdminister Linux (Ubuntu) VMs as neededPerform administrative tasks in Citrix, Salesforce, and other third-party platformsAssist with vulnerability remediationWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less