Job Search Results for customer service

ServiceNow Administrator I

A client of Insight Globals is looking to hire a ServiceNow Administrator I to join the ServiceNow Developer team. This role will serve as a contractor for 3-6 months with the intention of being... More converted to a permanent employee after contract duration. This role is fully remote working EST hours but most sit out of the following states: Alabama, California, Colorado, Florida, Georgia, New Jersey, New York, North Carolina, South Carolina, Tennessee, Texas, or Virginia. This person will serve as the first touch point of escalation for the help desk team for internal users. Daily tasks will include que management and Incident troubleshooting and resolution. The ideal candidate will have 2-3 years of service now experience hands on with ServiceNow. This role requires excellent communication skills and a self-starter looking to grow and advance their career.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

INTL - LLM System Monitor

Insight Global is seeking a skilled LLM System Monitor to support the LLM Proxy team. You will be the person monitoring and interpreting the dashboards that will signal failures and problems in... More order to manage the incident communication. On a day-to-day basis you will be looking at the observability dashboards. You will either begin an incident report yourself from an automated alert, or will be pulled into a chat zone by someone who has created a ticket. From here you will be the main point of contact exhibiting great communication to the end customer and the incident commander. You will give frequent updates of the status of the incident to all parties.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Pharmacy Technician

Insight Global is seeing a Remote Pharmacy Technician to support a healthcare startup client on a 6-month contract to perm assignment. Under the supervision of a Pharmacist Team Lead and Head of... More Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Bilingual Pharmacy Technician (Spanish)

Insight Global is seeing a Remote Bilingual Pharmacy Technician (Spanish/English) to support a healthcare startup client on a 6-month contract to perm assignment. Under the supervision of a... More Pharmacist Team Lead and Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified using risk stratification algorithms. These interventions may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition to patient interactions, you will be responsible for answering inbound customer support requests, preparing, and mailing letters, and other assigned duties. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Data Scientist

Insight Global's healthcare client is hiring for a highly skilled and experienced Data Scientist to support and enhance their AI-powered knowledge assistant tool that empowers customer service... More representatives by intelligently searching across 30+ data sources and delivering natural language responses to member inquiries in real time. In this role, you will be responsible for developing and maintaining data pipelines that integrate with 15+ systems, designing algorithms to improve search relevance and response accuracy, and leveraging tools like Python, SQL, BigQuery, and Excel within a Google Cloud Platform (GCP) environment. Youll collaborate with cross-functional teams to implement NLP and GenAI features, ensure data quality through unit testing and software engineering best practices, and contribute to the continuous improvement of the customer support experience through data-driven insights and innovation. This role is fully remote.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Title Assistant

Insight Global is seeking a Remote Title Assistant to join an industry-leading Title Insurance company. This role involves working on the Streamline/ Default team, providing support and assistance to... More team members with questions related to searching, title examination and issue resolution. The Title Assistant will serve as a customer service representative to the offshore team, as well as customers, addressing any title-related inquiries they may have. The Streamline/ Default team primarily handles short-term residential refinance transactions across the United States, as well as foreclosures on the West Coast, including California, Nevada, Washington, Arizona, and Hawaii. This employee will work 8am-5pm PST hours.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Tier I Support Technician

The IT Support Specialist position is responsible for providing tier I support to end-users requiring technical assistance. The primary focus of this position is to provide customer service, ticket... More triage, and problem resolution by communicating with users at every level for all types of requests in a friendly, professional, and timely manner. This person will be trained on what they need to do with the equipment but will essentially be supporting techs sent onsite with parts, back end support, ensuring proper sign off, and issue tickets. This person will support 5-10 techs a day. The technology this person will be supporting is meta glasses.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Salesforce Developer (Off-shore - SF Identity Module)

Our Client is undertaking a strategic IT transformation initiative aimed at modernizing back-office systems, streamlining operations, and enhancing platform interoperability. We are seeking a... More Salesforce Developer with both hands-on coding expertise and experience re-architecting and modernizing Salesforce solutions using the latest platform capabilities.This is a contract-based role ideal for a developer who can contribute to the technical redesign of an existing Salesforce org (Sales Cloud, Service Cloud, and Identity), build new functionality, and implement high-quality integrations across key enterprise systems.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Data Project Manager - INTL

PAY RATE RANGE 20-25/hr. JOB DESCRIPTIONGreif Inc., a leading supplier of industrial packaging products and services with a global footprint across more than thirty countries and 200-plus locations,... More is seeking a highly motivated and experienced professional to join our team as a Project Manager. This role is critical to delivering strategic initiatives that drive business value and operational efficiencies.At Greif, our bold vision is to become the best performing customer service company in the world. The Project Manager will be responsible for leading projects from inception to completion, ensuring alignment with business objectives, and driving successful outcomes. This role requires strong project execution capabilities, stakeholder management skills, and a disciplined approach to governance and reporting.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

UI/UX Designer- INTL Brazil- AOR 282fa22d

An insurance client of Insight Global is looking for 6 UI/UX Designers to join their team supporting the self-service customer facing responsive web platform. The ideal candidate will have 5+ years... More of UI/UX Design experience, proficiency with Figma, excellent responsive web design, front end knowledge of HTML and CSS, microanimation and illustrations exposure, and UX user journey centric mindset. The UX/UI Designer is responsible for creating and implementing designs that make human-computer interactions intuitive, accessible, adaptive, consistent, and relevant to the task performed. The designer must ensure that the design of a system satisfies the functionality required by the user and considers the emotions a functionality will invoke. The pay rate ranges based off location and years of experience between $15-35/hour.Primary Responsibilities: *The candidate will be responsible for translating a product's optimal functionality requirements into interactive and visually creative solutions. *The candidate will incorporate market research and psychology, design the human-computer interface for optimal effectiveness, include easily navigable content, and deliver high-quality visual/information designs for maximum, pixel-perfect aesthetic appeal. *The UX/UI Designer will participate in the discovery, design, development, and deployment processes of the software delivery lifecycle -- market and user research, creating journey maps, site maps, personas, wireframes, hi-fi interface designs, information architecture, validating assumptions using usability testing, and supporting front-end development. *Experience working on B2B, B2B2C, and D2C platforms for the web, enterprise applications, software that leverage emergent technologies, consumer appliances, and mobile devices *Excellent communication, presentation, interpersonal, and analytical skills is a must as the role requires active collaboration with product owners, UX peers, developers, business stakeholders, and corporate brand marketing *Facilitate design thinking workshops as needed to support the overall product UX roadmap and vision *Leverages metrics, qualitative, and quantitative research to validate design decisions and effectively communicate findings to stakeholders and clients *Participate in or lead client progress meetings by reporting results, making recommendations, and assisting clients in understanding strategies developed that aid in strategic decisions *You're a great storyteller - verbally, visually, in writing, and behaviorally. You can generate and communicate your research, conceptual ideas, attractive designs, and design rationale; all within a structured user-centered design process *You are a natural problem solver with the ability to successfully juggle multiple demands, prioritize multiple concurrent UX/UI initiatives across multiple teams, deliver under tight timelines, and adapt to changeWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less