Job Search Results for customer service

Pre Registration

Must-Haves:Trainable Customer Service background Highschool diploma or GEDWants to work in a remote call center environment collecting money Great personality who wants to learn and succeed... More Plusses:Insurance background Pre-Registration background Day-to-Day: This is a fully remote role within a call center environment, primarily focused on authorizations, insurance verification, and collections. The responsibilities include confirming patient information and discussing various financial options with patients. Team members are expected to handle approximately 50 calls per hour, with an average call duration of 5 minutes. Performance will be monitored and evaluated monthly through a scorecard review.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Invoice processing specialist

A client of Insight Global is looking for an invoice specialist to support the Accounts Payable team for one of our largest healthcare organizations in NC. This hospital has implemented a new ERP... More system called Infor CloudSuite and are currently going through the integration process. They will be dealing with entering invoices and issues that are being submitted for them. This specialist will research payment status, understand why invoices were not paid, and research invoice information in order for the invoice to be paid out. This specialist will also be heavily involved in customer service regarding invoicing and helping vendors solve their invoicing issues. This specialist will be fully remote but will need to sit in Charlotte, Winston-Salem, Wilmington, Hilton Head, or Charleston.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Genesys Developer

We are looking for an experienced Application Developer with a strong background in Genesys Cloud CX to design, implement, and optimize multichannel self-service and omnichannel orchestration routing... More solutions. The ideal candidate will have hands-on experience with both voice and non-voice channels and a deep understanding of Genesys Cloud CX architecture and integrations.Responsibilities:Design and implement multichannel self-service/IVR and omnichannel routing solutions using Genesys Cloud CX.Develop and maintain applications across voice and non-voice channels (SMS, Email, Chat, Voice Bot, etc.).Integrate Genesys Cloud CX with internal and external systems.Deliver self-service and analytics solutions using speech-based interfaces and dynamic menus.Collaborate with cross-functional teams to align customer treatment strategies with technical implementations.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Real Estate Coordinator

We are seeking qualified candidates for one of our client's Real Estate Coordinator role, a customer service position providing guidance and support to participants of our key real estate reward... More programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing. This position is 100% remote from any location in the United States.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Remote Infrastructure Support Technician

Insight Global is looking for a Remote Infrastructure Support Technician for one of our largest residential leasing and development clients in the Greater Houston area. This person will be... More responsible for providing network and system technical support to end users, offering input on best practices, and ensuring infrastructure remains up to date. The ideal candidate will have 5 years of in-depth technical end-user support experience, hold a CCNA or CompTIA+ certification, and possess hands-on experience working in Windows, Cisco, and Microsoft Office environments. The role requires intermittent travel to client locations in Arizona and California, along with the ability to deliver exceptional customer service through both written and verbal communication. Candidates must reside in Houston, TX, and this will be a 3-month contract-to-hire position, with a conversion salary ranging from $95,000 to $110,000 annually.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Salesforce Solution Architect (Near-Shore - Netsuite + Jitterbit

Our company is launching an IT modernization project focused on back-office systems, operational processes, and platform integration. We are seeking a Salesforce Solution Architect to lead a targeted... More evaluation of our Salesforce environment and its connections to other enterprise systems critical to our legal research and e-commerce business.This is a contract role designed for an experienced architect who can engage immediately, communicate effectively with business and technical teams, and deliver actionable architecture and integration plans across platforms.Key ResponsibilitiesEvaluate the current Salesforce environment, including Sales Cloud, Service Cloud, and Salesforce IdentityReview existing architecture and design optimized, scalable solutions aligned to business goalsLead the assessment of Salesforces integration with:oJitterbit (iPaaS platform)oSalesloft (sales engagement)oMarketo (marketing automation)oStaxbill (subscription billing)oNetSuite (financials and order management)Identify pain points and recommend integration strategies, data mappings, and governance frameworksCollaborate with internal stakeholders and technical teams to gather requirements and present findingsProvide clear documentation including architecture diagrams, interface flows, and improvement roadmapsAddress specific e-commerce challenges related to selling legal research to law firms and government organizationsContribute to system readiness for future enhancements, including self-service portals and entitlement-based accessWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

API Lead Java Developer

A client of Insight Global's is looking for a Technical Delivery Lead to join the Co-enterprise service application team who will be working a long side two other technical leads. This person will be... More integrating, troubleshooting and configuring across all API applications and data domains within the company. Domains can consist of customer, product, finance and retail as a whole. All applications are on an AWS platform working in java frameworks like spring (Core, Cloud, Spring Boot, Spring MVC, etc.). The ideal candidate will come from a strong back end development background looking to move into a leadership role. Having the ability to communicate effectively with cross-functional teams and off-shore development teams is a must. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

ServiceNow Administrator II

A client of Insight Globals is looking to hire a ServiceNow Administrator II to join the ServiceNow Developer team. This role will serve as a contractor for 3-6 months with the intention of being... More converted to a permanent employee after contract duration. This role is fully remote working EST hours but most sit out of the following states: Alabama, California, Colorado, Florida, Georgia, New Jersey, New York, North Carolina, South Carolina, Tennessee, Texas, or Virginia. This person will serve as the second touch point of escalation from the ServiceNow team for internal users. Daily tasks will include incident escalation, advanced troubleshooting/ resolution, pending patching and updates from ServiceNow. The ideal candidate will have 3-5 years of service now experience working hands on. This role requires excellent communication skills and a self-starter looking to grow and advance their career.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Informatics Associate

Duties and Responsibilities include the below but are not limited to, as your manager may ask you to perform tasks outside of normal job description.Works independently with general instruction and... More broad work expectations. Configures the VIPER software specific to customer needs and/or Spectrum Medical goals. Configures Live Vue and collaborates with field clinical sales team optimize Informatics build. Works with other Spectrum Depts. on the development of IFUs, training materials, etc. for customer use. Travel to customer sites for implementations, training and/or support. Extended and overnight stays may be necessary. Assists and/or completes device connectivity and aids in whatever manner required for customer implementations. Assists with validation of software. Assists and tests customer settings before, during and after software updates. Provides customer support via phone, email and/or text to aid customers in troubleshooting and/or improving their experience and utilization of Spectrum software. Coordinate with other Spectrum Depts. to be sure any customer issues are reported and documented in compliance with Spectrum Quality Processes (SOP).Organizes and prioritizes tasks and meets deadlines. Coordinates training and meeting schedules. Takes ownership of trouble shooting and customer service to Users, advising on the clinical and technical use of Quantum Informatics, to include the Customer Support Line and associated documentation.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

Communications Manager

An employer is looking for an Incident Communications Manager in the Redmond, WA area. Come join a fast paced Operations team responsible for incident communication and coordination for all of... More Microsoft Office 365 services. The Incident Communication team is a 24*7 organization, focused on real-time communication to our external customers as well as internal partners. We are looking for dynamic and flexible individuals who will help drive service incidents to resolution, while being responsible for effectively communicating these incidents to our customers and key stakeholders. The successful candidate will also be accountable for helping to define and drive efforts to improve communications and operational excellence across multiple engineering teams. Key Responsibilities: - Provide excellent incident communications to stakeholders and external customers - Effectively coordinate these incidents across multiple organizations - Define and drive efforts to imp! rove our incident coordination and communication capabilities - Ability to multi-task on several incidents and/or projects at onceWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less