Job Search Results for service desk

The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The... More selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.Compensation:$21/hr to $26/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The POS Help Desk Specialist reports to the IT Tech Supervisor and is responsible for delivering technical support for point-of-sale (POS) systems and store technology. This role ensures seamless... More store operations by troubleshooting hardware and software issues while providing excellent customer service.Key Responsibilities:Provide support for POS systems, Windows PCs, and store technologyTroubleshoot hardware and software issues (registers, scales, touchscreens, peripherals)Manage and track incidents using ServiceNowSupport POS platforms such as NCR ENCOR, Aloha, and HobartAssist with computer setup, imaging, and deployment for store environmentsDiagnose and resolve connectivity, Microsoft 365, and Windows-related issuesHandle high-volume support requests via phone, Teams, and ticketing systemsSupport new store openings and ongoing store operationsCoordinate with external vendors for escalations and hardware replacementsPerform maintenance tasks such as touchscreen calibration and scale troubleshootingMaintain clear communication with internal teams and store personnel to ensure timely resolutionWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Customer Service Technician to provide frontline and advanced technical support to internal users in a fast-paced environment. This individual will troubleshoot hardware, software,... More access, and connectivity issues while delivering excellent customer service and ensuring timely resolution of support requests. The role will manage tickets through the full support lifecycle, document solutions, and collaborate with cross-functional teams to maintain operational efficiency. The ideal candidate is customer-focused, technically skilled, and comfortable supporting high-volume service requests.Day-to-Day ResponsibilitiesProvide technical support for hardware, software, account access, VPN, and connectivity issues via phone, email, and in-person support.Manage and resolve support tickets while meeting established SLA expectations.Troubleshoot Windows operating systems, Microsoft 365 applications, Active Directory, and end-user devices.Install, configure, image, and deploy desktops, laptops, peripherals, and software applications.Document incidents, resolutions, and troubleshooting steps within the ticketing system.Escalate complex issues to higher-level support teams when necessary.Contribute to knowledge base documentation and identify opportunities for process improvement.Support asset management, device tracking, and inventory activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

SCHEDULE: 5 days onsite (Monday?Friday), standard business hoursDURATION: 6-Month Contract (option to extend or convert to FTE) ABOUT THIS ROLE:This is a leading subscription platform at the center... More of connected fitness, with more than 180 million community members in over 185 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love, and what device you use. Insight Global is seeking an IT Service Desk Technician (Tier 1/2) to support the SF office as an additional IT presence. This role is critical in delivering high-quality, scalable support in a fast-paced, SaaS-driven environment. You?ll be the front line for IT needs in the SF office?troubleshooting issues, supporting onboarding/offboarding, configuring laptops (primarily Mac), managing AV for meetings, and improving IT processes. You?ll work closely with a global IT team and have autonomy to drive improvements and deliver excellent customer service. DAY-TO-DAY: ? Provide Tier 1/2 technical support for hardware, software, and SaaS applications? Troubleshoot issues across a Mac-first environment (macOS, peripherals, networking)? Support and manage core tools: Google Workspace, Okta, Slack, Atlassian (Jira, Confluence), 1Password, JAMF? Own and manage support tickets through Jira, ensuring timely resolution and clear communication? Support new hire onboarding and offboarding (device provisioning, shipping/receiving, account setup)? Assist with identity and access management (SSO, MFA, group permissions)? Partner with cross-functional teams to resolve issues and improve workflows? Contribute to documentation and knowledge base articles to scale support? Identify recurring issues and proactively suggest automation or process improvements? Support AV needs for all office and company meetingsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client of Insight Global is looking for a Help Desk Analyst to support their internal users of 1000+. Issues are related to Operating System, Business Application, Printing, Hardware and Software... More issues. ( They will be taking issues through service now, chat, and email, but also hands on (desktop) support and configuration. Target salary 65-70kWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. They will be working with accounts and incoming working tickets.... More They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to execute great communication with the team when issues arise or give updates when needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking a Customer Service Technician to provide frontline and advanced technical support to internal users in a fast-paced environment. This individual will troubleshoot hardware, software,... More access, and connectivity issues while delivering excellent customer service and ensuring timely resolution of support requests. The role will manage tickets through the full support lifecycle, document solutions, and collaborate with cross-functional teams to maintain operational efficiency. The ideal candidate is customer-focused, technically skilled, and comfortable supporting high-volume service requests.Day-to-Day ResponsibilitiesProvide technical support for hardware, software, account access, VPN, and connectivity issues via phone, email, and in-person support.Manage and resolve support tickets while meeting established SLA expectations.Troubleshoot Windows operating systems, Microsoft 365 applications, Active Directory, and end-user devices.Install, configure, image, and deploy desktops, laptops, peripherals, and software applications.Document incidents, resolutions, and troubleshooting steps within the ticketing system.Escalate complex issues to higher-level support teams when necessary.Contribute to knowledge base documentation and identify opportunities for process improvement.Support asset management, device tracking, and inventory activities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Job DescriptionAn employer is looking for a Tier III Desktop Support Technician. This person will be working primarily by themselves and the only physical support tech in the office supported by a... More team nationwide. They need to be independent, punctual, a quick learner and have a positive attitude. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will provide white glove service through the ticketing system as well as walk around the office, making themselves known to C-Suite level executives. They will be working with internal employees only, via the ticketing system, phone, email and in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, password resets, access granting, etc. This person will be working five days a week onsite. There will be opportunity for overtime.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

A large HVAC manufacturer's representative firm is seeking a Front Desk Associate to join their team in the Bellevue, Washington area. This person will serve as the first point of contact for... More visitors and callers, providing professional customer service and administrative support to the office. Responsibilities include greeting guests, managing incoming calls and correspondence, scheduling meetings and conference rooms, maintaining office supplies and kitchen inventory, and supporting basic project and accounting tasks such as data entry and petty cash reconciliation. This role also assists with document preparation, filing, and coordinating travel arrangements. Strong communication, organization, and multitasking skills are essential, along with proficiency in Microsoft Office and SharePoint. The ideal candidate thrives in a fast-paced environment and maintains a positive, professional demeanor.While on contract, this role is paying anywhere between 22 - 27/hr. depending on years of experience and education level.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Front Desk Coordinator to join a busy outpatient cardiology practice. This person will serve as the first point of contact for patients, managing check-in/check-out... More processes, scheduling appointments, handling incoming calls, verifying insurance information, and supporting overall front office operations. The ideal candidate thrives in a fast-paced environment and has strong customer service and organizational skills.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less