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Mar 02, 2023

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PC Support 1

Davidson, NC

|

Desktop Support

|

Contract

|

$29 - $36 (hourly estimate)

{"JobID":268183,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-80.834,"Longitude":35.4979090909091,"Distance":null},"State":"North Carolina","Zip":"28036","ReferenceID":"CLT-72695286-5378-4bac-ace5-5fc8f43dbced","PostedDate":"\/Date(1677766564000)\/","Description":"This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.*Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company.*Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.*Ensures internal and external customer satisfaction at all times. *Identifies and implements improvements to enhance customer satisfaction on a continual basis.*Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.*Performs software installations on all desktops/laptops, and End-User devices.*Performs software distribution tasks as required.*Update firmware on laptops, smart phones and MFPs.*Configure and active smartphones and tablets*Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.*Adheres to all standards for desktop\\laptop and end-user devices and software platforms utilized on the MSC Network.*Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.*Contributes to PC Support related documentation as required.*Performs appropriate change control procedures with regards to all PC Support systems.*Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.*Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. *Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.*Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC\u0027s business strategy to ensure we make the right decisions through time to maximize MSC\u0027s systems investment.*Ensures the confidentiality of sensitive information. *Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC\u0027s vision and unity of purpose.Participation in special projects and performs additional duties as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"PC Support 1","City":"Davidson","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Minimum of 1-2 years experience in a tier 1 technical support position providing break/fix and desktop support services required.Solid understanding of Active Directory and Group Policies.Working knowledge of building and maintaining corporate desktop/laptop images preferred.Working knowledge of McAfee ePolicy Orchestrator or similar product is a plus.Working knowledge of Android, IOS configuration in regards to email.Working knowledge of VMware virtualization is a plus.Solid understanding of VPN, dual factor authentication, remote access, wireless routers, mobile devices and firewalls is a plusUnderstanding of Internet technologies, including encryption, SSL, Browsers, firewalls, and proxiesHands-on experience supporting Windows 10, Microsoft office 2016 suiteExperience with Software Distribution Tools such as Big Fix or SCCM is desirable.Working knowledge of TCP/IP, DNS, WINS, DHCP, SMTP and Windows networking fundamentals.Must have the ability to engage and work effectively with vendor resources and internal resources.Must have excellent customer service skills related to providing desktop support.Strong verbal and written communication and documentation skillsWell organized and an ability to resolve issues in a timely manner","Skills":"Certifications such as A+, Network + and ITIL are preferred","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":35.7500,"SalaryLow":28.6000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.*Provides efficient day-to-day... operational support for all Desktop/Laptop and all End-User Devices throughout the company.*Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.*Ensures internal and external customer satisfaction at all times. *Identifies and implements improvements to enhance customer satisfaction on a continual basis.*Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.*Performs software installations on all desktops/laptops, and End-User devices.*Performs software distribution tasks as required.*Update firmware on laptops, smart phones and MFPs.*Configure and active smartphones and tablets*Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.*Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the MSC Network.*Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.*Contributes to PC Support related documentation as required.*Performs appropriate change control procedures with regards to all PC Support systems.*Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.*Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. *Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.*Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment.*Ensures the confidentiality of sensitive information. *Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.Participation in special projects and performs additional duties as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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Mar 02, 2023

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PC Support 2

Melville, NY

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Desktop Support

|

Contract

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$31 - $39 (hourly estimate)

{"JobID":268184,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-73.3892727272727,"Longitude":40.796,"Distance":null},"State":"New York","Zip":"11747","ReferenceID":"CLT-b0c2ef28-6381-4e36-ae2d-81f616510f9f","PostedDate":"\/Date(1677766565000)\/","Description":"This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.*Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company.*Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.*Ensures internal and external customer satisfaction at all times. *Identifies and implements improvements to enhance customer satisfaction on a continual basis.*Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.*Performs software installations on all desktops/laptops, and End-User devices.*Performs software distribution tasks as required.*Update firmware on laptops, smart phones and MFPs.*Configure and active smartphones and tablets*Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.*Adheres to all standards for desktop\\laptop and end-user devices and software platforms utilized on the MSC Network.*Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.*Contributes to PC Support related documentation as required.*Performs appropriate change control procedures with regards to all PC Support systems.*Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.*Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. *Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.*Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC\u0027s business strategy to ensure we make the right decisions through time to maximize MSC\u0027s systems investment.*Ensures the confidentiality of sensitive information. *Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC\u0027s vision and unity of purpose.Participation in special projects and performs additional duties as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC \"Know Your Rights\" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"PC Support 2","City":"Melville","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Minimum of 3 years experience in a tier 2 technical support position providing break/fix and desktop support services required.Solid understanding of Active Directory and Group Policies.Solid knowledge of building and maintaining corporate desktop/laptop images required.Solid understanding of Windows registry and edits required.Working knowledge of Server Backup and tape inventory using products such as Arcserve.Working knowledge of McAfee ePolicy Orchestrator or similar product is a plus.Working knowledge of Android, IOS configuration required.Working knowledge of VMware virtualization is a plus.Solid understanding of Terminal Services and thin client computing required.Solid understanding of VPN, dual factor authentication, remote access, wireless routers, mobile devices and firewalls required.Understanding of Internet technologies, including encryption, SSL, Browsers, firewalls, and proxies required.Hands-on experience supporting Windows 10, Microsoft O365, and Adobe products required.Hands-on experience with Software Distribution Tools such as Managesoft, Big Fix or Alteris required.Solid understanding of TCP/IP, DNS, WINS, DHCP and Windows networking fundamentals required.Must have the ability to engage and work effectively with vendor resources and internal resources.Must have excellent customer service skills related to providing desktop support.Solid verbal and written communication and documentation skills required.","Skills":"Certifications such as A+, Network + and ITIL are preferred","Industry":"Desktop Support","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":39.0000,"SalaryLow":31.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

This position provides operational support for all Desktop/Laptop and all End-User devices, including mobile phones, tablets, multi-function printers, scanners.*Provides efficient day-to-day... operational support for all Desktop/Laptop and all End-User Devices throughout the company.*Provides 7x24 support for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.*Ensures internal and external customer satisfaction at all times. *Identifies and implements improvements to enhance customer satisfaction on a continual basis.*Develops and performs hands-on troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.*Performs software installations on all desktops/laptops, and End-User devices.*Performs software distribution tasks as required.*Update firmware on laptops, smart phones and MFPs.*Configure and active smartphones and tablets*Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.*Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the MSC Network.*Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.*Contributes to PC Support related documentation as required.*Performs appropriate change control procedures with regards to all PC Support systems.*Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.*Works closely with the IS Service Desk to ensure the team is ready to offer second and third level technical support. *Consults with MSC departments, associates, and business partners to ensure understanding of the PC Support Groups business impact on each.*Maintains leading-edge knowledge of PC, Android/iOS mobile devices, End-User devices and peripherals related technologies and their potential applications to MSC's business strategy to ensure we make the right decisions through time to maximize MSC's systems investment.*Ensures the confidentiality of sensitive information. *Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.Participation in special projects and performs additional duties as requiredWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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Oct 22, 2025

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RG Test Engineer

Plano, TX

|

Software Engineering

|

Contract

|

$45 - $56 (hourly estimate)

{"JobID":458542,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-96.74,"Longitude":33.04,"Distance":null},"State":"Texas","Zip":"75075","ReferenceID":"DAL-fa736854-0119-4617-913a-9f2ff258340c","PostedDate":"\/Date(1761141895000)\/","Description":"An employer in Plano, TX is looking for an On-Site Test Engineer. Day-to-day responsibilities include working onsite in the HON test group. Duties include the integration and testing of home networking products.Working with a team of Test Engineers involved in all aspects of end-to-end solution validation of Lightspeed services (e.g., HSIA, cVoIP, Video). Testing activities include the development of a test plan, reviewing requirement documents, and documenting defects. - Setting policy on Element Management System (syntax, flows, Access Control List) and testing through end-to-end - An end-to-end production \"like\" solution in a lab with access gear and router rings - Automation of existing test cases currently being executed manually - Document all defects found during testing - Participation in document reviews including Test Plans, MOPs, Epics, and User Stories - Updating REGRESSION TEST casesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.","Title":"RG Test Engineer","City":"Plano","ExpirationDate":null,"PriorityOrder":0,"Requirements":"- Bachelor?s degree in computer science, Electrical Engineering or Computer Design - Residential Gateway testing experience - Understanding of VDSL or PON networks and ONTs - Understanding of TR-069, TR-098 protocols, and Automatic Configuration Server - Understanding of WAN, LAN, DHCP, DNS, NAT, and Firewalls - Working knowledge of an application layer protocol (IPV4, IPV6, Dual-Stack) - Working knowledge of SSH, telnet, SCP, and SFTP - Working knowledge of routers and switches, proficient with Wireshark and tcpdump - Working knowledge of ACS for remote management of end-user devices - Knowledge of scripting language (Python) - Linux applications for SoCs, Busy Box - Experience with WINDOWS Operating Systems - Problem solver, quick learner, and excellent researcher - Develop test plans based on Epics, User Stories, and Requirements using Agile SAFe methodology - Ability to prioritize, complete and execute a test plan in an AGILE environment - Hands-on experience on any one of these traffic generators (Spirent TestCenter, IXIA, Cobham TeraVM, Shenick diversifEye, Cyberflood, IPERv3) - Excellent communication skills - basic security testing, IPChains, Firewall rules, scripting test cases","Skills":"","Industry":"Software Engineering","Country":"US","Division":"IT","Office":null,"IsRemoteJob":false,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":56.0000,"SalaryLow":44.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

An employer in Plano, TX is looking for an On-Site Test Engineer. Day-to-day responsibilities include working onsite in the HON test group. Duties include the integration and testing of home... networking products.Working with a team of Test Engineers involved in all aspects of end-to-end solution validation of Lightspeed services (e.g., HSIA, cVoIP, Video). Testing activities include the development of a test plan, reviewing requirement documents, and documenting defects. - Setting policy on Element Management System (syntax, flows, Access Control List) and testing through end-to-end - An end-to-end production "like" solution in a lab with access gear and router rings - Automation of existing test cases currently being executed manually - Document all defects found during testing - Participation in document reviews including Test Plans, MOPs, Epics, and User Stories - Updating REGRESSION TEST casesWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

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