Job Search Results for desktop support

Insight Global is looking for a Field Support Tech Manager to sit onsite in Richardson, Texas and travel 25-30% between company sites. Standard things you will deal with include tickets coming in... More from all locations for end-users asking for assistance. This team handles onboarding and offboarding of equipment so you are the first experience the end user will have with the organization. You are the customer advocate and need to ensure steps are taken to ensure things are pushed forward. You will manage anything with desktop support and help the end users with anything related to their devices. You may interact with vendors as this team is the primary contact working with Microsoft. This is a hands-on management role where you will be responsible for a team of 3, one on one?s, 6 months and 12-month reviews, and team goals/meetings but are also expected to be hands on. pay range 60-63/hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is assisting a client in identifying a Level 3 Engineer for a Managed Service Provider specializing in IT projects, equipment, licenses, and products. This employee will provide remote... More and onsite customer support. This includes providing engineering support for IT upgrades and implementation projects. Additionally, you will participate in assigned on-call shifts for weekends and holidays (rotation), ensuring continuous support for our clients. ? Provide engineering support for IT upgrades and implementation projects ? Provide tier 2-3 technical support for a variety of client environments, resolving complex hardware, software, and network issues? Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as FortiGate, SonicWall, Cisco, and Ubiquiti? Administer Microsoft 365 environments, including user accounts, software installation and licensing? Provide basic support for cloud-based solutions, including Azure Virtual Desktop and Cloud PCs, ensuring availability, performance, and rapid response to system-wide issues? Communicate effectively with clients to understand technical needs, provide updates, and deliver high-quality customer service? Collaborate with internal teams and vendors to implement new technologies and resolve escalated issues? Conduct on-site visits to client locations or the office a few days per week for hands-on support and relationship management? Maintain accurate documentation of systems, configurations, and support activities? Ensure compliance with client-specific security and operational standards across industries such as legal, healthcare, education, and finance? Paperwork including time entries and workflow completed timely and properly Work includes assigned on-call shifts for Weekends and Holidays (rotation)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The Endpoint Vulnerability Management Analyst supports our client?s vulnerability remediation program by identifying, tracking, coordinating, remediating, and reporting on endpoint vulnerabilities... More across the managed endpoint environment.This role partners with Security, Desktop Engineering, Desktop Support, Asset Management, and Risk teams to reduce endpoint risk, improve compliance, and maintain audit-ready remediation evidence.Essential FunctionsVulnerability Identification, Reporting, and Remediation?Perform hands-on remediation activities, including remotely connecting to endpoints, troubleshooting issues, and coordinating directly with end users to resolve vulnerabilities and restore compliance?Analyze vulnerability data to identify at-risk endpoints, trends, remediation priorities, and compliance gaps.?Prepare recurring reports on SLA status, aging vulnerabilities, remediation progress, and risk exposure.?Coordinate remediation across Security, Desktop Engineering, Desktop Support, Asset Management, and other technology teams.?Facilitate vulnerability reviews to confirm ownership, track blockers, document decisions, and escalate overdue or high-risk items.?Use ServiceNow and related workflows to track remediation progress, ownership, evidence, exceptions, and closure.?Support remediation of unauthorized software, outdated software, missing patches, unsupported operating systems, and endpoints not remediated through automated tools.?Drive adherence to remediation SLAs for critical, high-risk, and aging vulnerabilities.Root Cause Analysis, Controls, and Continuous Improvement?Identify root causes of recurring vulnerabilities, including patching gaps, configuration drift, deployment failures, offline endpoints, or inaccurate asset data.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an IT Support Specialist (Tier 2) to join a high-volume support team within a fast-paced corporate environment. This role will focus on resolving escalated technical issues that are... More not captured by Tier 1 support or automation, while delivering an exceptional customer experience. This is an opportunity for candidates looking to grow their career in IT, with strong training, exposure to enterprise tools, and long-term potential for conversion. Key Responsibilities:? Provide Tier 2 technical support primarily via phone support (with some chat support)? Troubleshoot issues related to virtual desktop access, internal platforms, and user-facing systems? Support retail hardware devices (mobility tools used for sales and inventory operations)? Assist with access-related requests, including MFA enrollment and troubleshooting as well as user access issues and role-based permissions? Triage and resolve issues escalated from Tier 1 or automation tools? Accurately document all interactions and maintain ticketing compliance within ServiceNow? Collaborate with cross-functional teams to resolve complex or recurring technical issues? Leverage internal knowledge bases and AI tools to identify solutions and improve efficiency? High-volume environment (~700?800 contacts/day on weekdays)We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

? Deliver the resolution of technical issues related to desktops, laptops, conference rooms, email, onboarding requests, and VPN.? Maintain and upgrade existing software and hardware.? Install,... More configure, and customize new software and hardware.? Resolve desktop, communication, and configuration issues, conduct root cause analysis for recurring issues, and implement preventive measures.? Troubleshoot and analyze intricate hardware and software problems, ensuring timely resolution.? Assist end-users in utilizing software features to resolve complex issues escalated from the helpdesk.? Provide phone/email support for calls from the Helpdesk.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

JOB DESCRIPTIONThe IT Support Specialist (Tier 2) provides advanced technical support to end-users by troubleshooting and resolving complex hardware, software, and network issues. This role serves as... More an escalation point for Level 1 analysts and works closely with other IT teams to ensure timely resolution and high customer satisfaction.Key Responsibilities:?Respond to and resolve escalated technical support requests from Level 1 analysts and end-users.?Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, operating systems, and business applications.?Provide remote and on-site support as needed.?Document issues, solutions, and workarounds in the ticketing system.?Collaborate with infrastructure, network, and application teams to resolve cross-functional issues.?Maintain and update knowledge base articles and technical documentation.?Assist in onboarding/offboarding processes including account setup, hardware provisioning, and access management.?Participate in IT projects, system upgrades, and deployments.?Ensure compliance with IT policies, procedures, and security standards.?Train and mentor Level 1 analysts as needed.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We?re seeking a Technical Support Analyst to join a growing telecom support team. This role operates in a Technical Assistance Center (TAC)/NOC-style environment, supporting enterprise customers by... More managing and resolving telecom and network-related issues.This is a highly visible, client-facing role focused on delivering a white-glove support experience?owning issues from start to finish so customers don?t have to.While this is not officially a lead role, there is strong opportunity for growth into team leadership, including mentorship and supervisory responsibilities.What You?ll Do?Act as the primary point of contact for customer telecom and network issues?Troubleshoot and support services such as:oInternet circuits (e.g., broadband, fiber, DSL)oVoIP systemsoTraditional telecom (POTS) and related infrastructure?Open, manage, and escalate tickets with telecom carriers?Own issues end-to-end, ensuring timely resolution and clear communication?Coordinate with carriers, vendors, and field technicians to resolve incidents?Source and manage third-party (?smart hands?) technicians when needed?Provide proactive updates and maintain strong customer relationships?Collaborate with internal team members and step in to guide or support peers when neededNote: This role is not focused on desktop support.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The largest Automotive retailer in the world is looking for ITS Support Specialists / Field Engineers to support their 330 dealerships across North America. The Support Engineers will start their day... More by reviewing system health reports and addressing any urgent IT issues. They ensure the smooth operation of Windows hardware and software, and troubleshoot any Cisco device issues as well. A significant part of the role involves traveling to dealerships within your metropolitan area to handle on-site issues and prevent potential IT problems (15+ dealerships that require driving from Portland to Eugene). You will also work on network improvements and preventative maintenance tasks. You'll end your day by documenting work and communicating the days IT issues and resolutions to stakeholders, with action items to come or that have been completed. This role requires a proactive approach, strong problem-solving skills, and frequent travel. The goal is to not just fix IT issues, but to anticipate and prevent them, ensuring system efficiency and security. Any travel for this role is expensed through the company as well!We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

This role supports a growing organization by ensuring day-to-day IT operations run smoothly across end users and devices. The IT Support Specialist is responsible for handling technical issues,... More preparing equipment, and supporting employee onboarding and offboarding processes.This is a hands-on, execution-focused position where success is defined by responsiveness, accuracy, and adherence to established processes. You will operate within defined guidelines, escalating more complex infrastructure, security, or policy matters when appropriate.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

The primary function of the IT Support Specialist is to provide onsite technical support and assistance to employees across a broad range of hardware, software, collaboration, and workplace... More technologies. This individual will serve as the sole onsite IT Support Specialist within the office and must be comfortable operating independently while delivering exceptional customer service and technical expertise. The ideal candidate is an experienced IT professional with strong troubleshooting capabilities, excellent communication skills, and a proactive approach to problem-solving. This role requires supporting employees at all levels of the organization, including occasional white-glove support for executive and C-level leadership. In addition to traditional desktop support responsibilities, the candidate should possess intermediate to advanced Audio Visual (AV) experience supporting conference rooms, Executive Briefing Centers (EBCs), all-hands spaces, and company events.* Serve as the primary onsite IT support resource for employees within the office.* Answer user inquiries regarding computer software, hardware, operating systems, and workplace technology solutions.* Troubleshoot and resolve issues in person, remotely, via phone, or through ticketing systems.* Install, configure, test, maintain, and support hardware, software, and peripheral devices.* Provision, deploy, and support Mac and Windows endpoints, mobile devices, and accessories.* Support user account access, identity management, and SaaS applications.* Enter commands, perform diagnostics, and observe system functionality to verify correct operation and identify issues.* Maintain accurate records of support requests, troubleshooting activities, resolutions, and installations.* Read technical documentation, conduct diagnostics, and collaborate with users to investigate and resolve technical issues.* Partner with remote IT, Security, Engineering, and Workplace teams to resolve escalated issues and improve service delivery.* Assist with onboarding and offboarding activities, including device setup, account provisioning, and asset management.* Create and maintain technical documentation and knowledge base articles.* Provide support for conference rooms, Executive Briefing Centers (EBCs), training rooms, and all-hands spaces.* Support and troubleshoot Microsoft Teams Rooms, Zoom Rooms, and related collaboration technologies.* Assist with executive meetings, customer presentations, company events, and hybrid meeting experiences.* Troubleshoot displays, cameras, microphones, speakers, room controllers, presentation systems, and related AV equipment.* Perform proactive room readiness checks and testing prior to meetings and events.* Coordinate with AV vendors and workplace teams to ensure meeting spaces remain operational and aligned with business needs.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less