Job Search Results for desktop support

Insight Global is seeking a Manager of Desktop & Applications Engineering to join an innovative international law firm client. This individual will lead desktop engineering and application delivery... More efforts, ensuring a high-performance, modern desktop experience for attorneys and business professionals across the firm.Responsibilities:?Lead, mentor, and develop a team of desktop engineers and application analysts, driving technical excellence and service accountability?Own the desktop and application strategy with a focus on Microsoft 365, modern endpoint management, and user experience optimization?Manage the full lifecycle of enterprise and legal applications, including packaging, testing, deployment, upgrades, and decommissioning?Serve as the Level 3 escalation owner, performing root cause analysis and driving permanent resolution of complex issues?Act as subject matter expert for legal desktop applications including iManage, Litera, BigHand, IntApp, and Adobe Acrobat?Partner with internal infrastructure teams, vendors, and Microsoft support to deliver stable, secure, and scalable desktop solutions?Implement and manage endpoint policies and configurations using Group Policy, Intune, and zero-trust/hybrid security frameworks?Maintain thorough technical documentation, standards, and operating proceduresThis is a full-time position that is based in NYC ? in the office 2-3 days a week.Compensation $200k-$250k base salaryExact compensation may vary based on several factors, including skills, level of experience, geographic location, education, and consideration of internal equity. Benefits packages for this role include: comprehensive health and well-being benefits, personal and professional development, career growth opportunities.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Performs equipment cleaning tasks related to small parts used in clean rooms (process areas) per approved standard operating procedures (SOPs) and in accordance with production schedules.oThis... More includes loading of parts washer, unloading of parts washer, bagging, and labeling of small parts used for manufacturing productionoMaintaining small part inventoryoGowning into the clean room includes donning a gown (jumpsuit), hood, shoe covers, gloves, hairnet, and facemask *Following current good manufacturing practices (cGMPs).oTechnicians will be expected to document the performed tasks accurately and per the approved procedure. All documents are subject to review by regulatory agencies and therefore must be maintained appropriately. *Performing unit operations in a timely manner to meet production schedules. *Flexibility and continuous support must be always provided to assist 24/7 manufacturing operations. *Follows current good manufacturing practices (cGMPs) including proper documentation of training. *Ensures all tasks are performed in a manner consistent with safety standards. *Flexibility to work according to the production schedule, as required. *Understand and adhere to strict clean room microbial controlsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Performs equipment cleaning tasks related to small parts used in clean rooms (process areas) per approved standard operating procedures (SOPs) and in accordance with production schedules.oThis... More includes loading of parts washer, unloading of parts washer, bagging, and labeling of small parts used for manufacturing productionoMaintaining small part inventoryoGowning into the clean room includes donning a gown (jumpsuit), hood, shoe covers, gloves, hairnet, and facemask *Following current good manufacturing practices (cGMPs).oTechnicians will be expected to document the performed tasks accurately and per the approved procedure. All documents are subject to review by regulatory agencies and therefore must be maintained appropriately. *Performing unit operations in a timely manner to meet production schedules. *Flexibility and continuous support must be always provided to assist 24/7 manufacturing operations. *Follows current good manufacturing practices (cGMPs) including proper documentation of training. *Ensures all tasks are performed in a manner consistent with safety standards. *Flexibility to work according to the production schedule, as required. *Understand and adhere to strict clean room microbial controlsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is looking to hire a Top Secret cleared IT Specialist sitting onsite in Washington, DC. This role supports a contract providing IT services to the FBI by delivering reliable, hands on... More desktop IT support to end users. The position focuses on troubleshooting and resolving hardware, software, and connectivity issues to ensure end-users can perform their work without disruption.The role requires the ability to work independently with minimal supervision, as well as collaborate with team members on more complex technical issues. Strong customer service skills, sound judgment, and initiative are essential, along with the ability to research issues, follow established procedures, and apply effective solutions.Typical day-to-day responsibilities include installing, maintaining, and supporting desktop systems, peripherals, business applications, and multiple operating systems. Additional Responsibilities:?Install, configure, and support desktops, laptops, peripherals, and software in networked, standalone, classified, and unclassified environments.?Diagnose, troubleshoot, and resolve hardware and software issues on desktop and portable systems.?Provide end users with guidance and instruction on the use of hardware and software.?Analyze customer service requests and deliver timely, effective technical solutions.?Use trouble ticketing systems to open, update, and close tickets accurately and on time.?Perform software and hardware upgrades across multiple systems, printers, and peripherals.?Prepare IT equipment for reuse, redeployment, or surplus disposition.?Support office moves, new builds, and relocations, including equipment disassembly and reinstallation.?Provide technical support to users at remote locations as required.?Conduct IT audits as assigned, in accordance with applicable policies and procedures.?Prepare and submit status and progress reports to team leads.?Identify, document, and recommend process improvements.?Communicate effectively with users via phone, electronic methods, and in person.Physical Requirements:?Ability to lift up to 50 lbs.?Must be able to walk, bend, squat, twist, reach above shoulder level, crawl under desks, carry equipment, and push or pull carts loaded with IT hardware.Compensation: $20.00/hr to $27.00/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a Deskside Support Technician for a leading research-focused organization. This individual will serve as the highest-level deskside support resource, handling complex... More technical issues while acting as the primary escalation point for the Service Desk. The role requires strong customer-facing skills, the ability to support VIP and executive users, and close collaboration with Desktop Engineering teams. This is a hands-on, onsite opportunity with a clear path to full-time conversion, ideal for someone who enjoys ownership, problem-solving, and making a direct impact on end-user experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

Insight Global is seeking a dedicated 24/7 Application Monitoring and Support Specialist to support a federal customer. In this role, you will be responsible for ensuring the continuous availability... More and performance of our applications by monitoring systems, providing user support, and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting ChatSurfer and Bodhi Applications.Responsibilities:Real-Time Monitoring:Continuously monitor application performance and system health using monitoring tools and dashboards.Identify and respond to alerts and notifications in a timely manner. User Support:Provide timely and effective support to users experiencing application issues.Document user issues and track them to resolution, ensuring a positive user experience. Communicate with users to gather detailed information about issues and provide clear instructions for resolution. First-Line Troubleshooting: Quickly diagnose application issues and perform initial troubleshooting.Resolve common issues independently and escalate complex issues to the development and sustainment teams with detailed information and context. Work with cross-functional teams to ensure issues are resolved efficiently and effectively. Collaboration with Development Teams: Liaise with application developers and sustainment engineers to provide feedback on application performance and identify areas for improvement.Assist in the deployment and testing of application updates and patches. Documentation and Reporting: Maintain accurate records of monitoring activities, incidents, and resolutions.Generate reports on application performance and incident trends for management review. Communication: Provide clear and concise communication to stakeholders regarding application status, incidents, and resolutions. Collaborate with team members and other departments to ensure alignment and effective issue resolution.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

*Providing assistance to end users for firm-approved applications using a variety of different methods; those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning... More Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary *Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors, and peripheral hardware; scanning computers for viruses *Troubleshooting and resolving problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem *Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance *Meeting and coordinating with other local Technology department members on product installation, training, and supportWe are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Less

The role assists corporate and retail store end users with technical support of desktop computers, laptop computers, applications, and related technology which includes specification, installation,... More and testing of computer systems and peripherals technology. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.? Assists staff with the installation, configuration, and ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.? Works with corporate end users and IT Operations staff responding to trouble ticket actions to determine and resolve problems with end user computer equipment.? Setups and maintains demo equipment.? Configures mobile devices and mobile email; assists with troubleshooting. ? Researches and tests new equipment to train oneself.? Maintains stock of equipment. Purchases equipment when necessary. Generates, ensures and tracks asset tags for equipment.? Generates and ensures closure of warranty support tickets.? Assists in maintaining shipping equipment in the Distribution Center.? Deploys, manages and runs reports of Druva Systems.? Coordinates with vendors to ensure correct store build with proper equipment.? Replaces and updates existing store workstations and ensures they are imaged.? Ensures desktop/laptop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. ? Trains and orients corporate end users on use of hardware and software.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

This position will serve as a software developer, web developer, and database administrator within client's Substation Support group. Primary job duties include using Python, C#, Power BI and SQL to... More develop data-driven desktop applications, data parsing and extraction tools, and automated data alert scripts. Web development duties include utilizing C#, JavaScript, HTML, and CSS to develop the front and back ends of internal company web applications. Other job responsibilities will include database administration using Python and SQL scripts, creating reports using Power BI, Automating repetitive tasks using Power Automate or any RPA software, and providing technical support to product end-users. Job Duties and Responsibilities:? Develop data scripts, desktop applications, and internal adaptive web applications.? Utilize best practices such as development patterns and version control.? Create business performance metric visualization tools utilizing Microsoft Power BI.? Develop workflow and process automation to streamline daily and repetitive processes using RPA software.? Serve as a software and database subject matter expert for Substation Services.? Support regional substation maintenance workgroups and construction personnel to resolve issues regarding internal asset management database and mobile applications.? Support the advancement of equipment condition-based maintenance (CBM) programs through the development of technology solutions.? Support the Substation Support groupRespond to emergency and scheduled events outside normal work hours, including support for major storms.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less

We are seeking an IT Support Technician to provide hands-on end-user and office technology support, including troubleshooting and maintaining Zoom Rooms, printers, and desktop equipment such as... More monitors, keyboards, and docking stations. This role will support users with Windows applications and day-to-day tasks within Microsoft Office 365, while also resolving issues related to Zoom and printing. The ideal candidate will have experience performing basic Active Directory tasks, including user account support and access issues, and will be comfortable providing timely, professional technical assistance in an office environment. This position includes participation in an on-call rotation to address any urgent technical issues that arise.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.Less