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May 06, 2024

Coraopolis, PA

|

Architect

|

Contract

|

$31 - $47 (hourly estimate)

{"JobID":355437,"JobType":["Contract"],"EmployerID":null,"Location":{"Latitude":-80.1421818181818,"Longitude":40.5130909090909,"Distance":null},"State":"Pennsylvania","Zip":"15108","ReferenceID":"PIT-702377","PostedDate":"\/Date(1714986990000)\/","Description":"Insight Global is seeking a Senior Site Reliability Consultant to support a multi-national power management client of ours. This role will support our digital product teams in leveraging enterprise IT infrastructure and platforms. The role will work with engineering and marketing teams to collect requirements and provide guidance on how software teams can leverage enterprise infrastructure. The systems analyst will evaluate current state system architecture and data flow and work with enterprise IT and Marketing to capture current state process, and will propose enhancements to those systems and integrations to support business requirements and enterprise standards. The systems analyst will facilitate systems monitoring and PowerBI reporting.Responsibilities: *Develop knowledge of the technology platforms and infrastructure services provided by the Brightlayer Commercial Platform (BCP) *Work with global Eaton product teams to identify, prioritize, document, and manage their requirements of the BCP *Lead Success Teams, composed of a SRE Consultant, platform subject matter experts, and the product engineering teams. *Be the primary point of contact for product teams adopting the BCP platforms, ensuring timeliness of deliverables from the platform teams to the product teams, ensuring that the product teams have what they need from the platform teams. *Communicate the platform feature status to product teams, acting as the primary intermediary between the product team and the platform teams throughout the project life cycle. *Play a key role in understanding and communicating the technical and financial benefits of utilizing the BCP platforms and services to Eaton product teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"INTL - Latin America - Integration Architect","City":"Coraopolis","ExpirationDate":null,"PriorityOrder":0,"Requirements":"*Minimum 7 years experience in IT or Engineering in analyst, architect, or developer roles *Experience with Order Management/quote to cash processes *Strong understanding of integration within APIs *Experience with integration technologies (API\u0027s) *Experience with monitoring tools such as Dynatrace or similar *Azure AZ-900 certification *Java, .NET, or Python","Skills":"*Experience working with subscription management or entitlement management platforms *Experience with database systems and SQL, *Need to be able to understand data to report on some of this *Experience in Microsoft Power Automate, Power BI, and Power Apps *Experience with Visio or Signavio for business process modeling","Industry":"Architect","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":46.8000,"SalaryLow":31.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

Insight Global is seeking a Senior Site Reliability Consultant to support a multi-national power management client of ours. This role will support our digital product teams in leveraging enterprise... IT infrastructure and platforms. The role will work with engineering and marketing teams to collect requirements and provide guidance on how software teams can leverage enterprise infrastructure. The systems analyst will evaluate current state system architecture and data flow and work with enterprise IT and Marketing to capture current state process, and will propose enhancements to those systems and integrations to support business requirements and enterprise standards. The systems analyst will facilitate systems monitoring and PowerBI reporting.Responsibilities: *Develop knowledge of the technology platforms and infrastructure services provided by the Brightlayer Commercial Platform (BCP) *Work with global Eaton product teams to identify, prioritize, document, and manage their requirements of the BCP *Lead Success Teams, composed of a SRE Consultant, platform subject matter experts, and the product engineering teams. *Be the primary point of contact for product teams adopting the BCP platforms, ensuring timeliness of deliverables from the platform teams to the product teams, ensuring that the product teams have what they need from the platform teams. *Communicate the platform feature status to product teams, acting as the primary intermediary between the product team and the platform teams throughout the project life cycle. *Play a key role in understanding and communicating the technical and financial benefits of utilizing the BCP platforms and services to Eaton product teams.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 09, 2024

Atlanta, GA

|

Payroll

|

Contract-to-perm

|

$43 - $65 (hourly estimate)

{"JobID":356500,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-84.3528181818182,"Longitude":33.9370909090909,"Distance":null},"State":"Georgia","Zip":"30328","ReferenceID":"ATL-703598","PostedDate":"\/Date(1715264054000)\/","Description":"As a Senior Payroll Business Systems Analyst, you\u0027ll be responsible for leveraging your expertise in SAP payroll to analyze, design, and help implement solutions to meet the evolving needs of our US and Canadian payroll processes. This is a senior-level role that requires a deep understanding of payroll processes in both countries, coupled with strong analytical and technical skills.Role and Responsibilities1. Provide real-time support to payroll operations team to troubleshoot SAP Payroll production issues.2. Provide ongoing guidance, training and support to the Payroll team on SAP payroll systems and processes.3. Analyze payroll processes to identify opportunities for improvement, efficiency gains and automation.4. Lead projects related to payroll system changes, process improvements, and compliance initiatives.5. Develop and maintain documentation, including process workflows, business requirements, functional specifications, test plans, and training materials.6. Stay abreast of Payroll and SAP regulatory and system changes, proactively addressing impacts as well as recommending enhancements and improvements.7. Lead the analysis and design of SAP payroll solutions to support the needs of our US and Canadian operations.8. Collaborate with cross-functional teams, including HRIS, Benefits and Finance, to gather requirements, identify gaps, and help develop solutions9. Provide reports as needed to support requests from internal stakeholdersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Sr. SAP Payroll Business Systems Analyst","City":"Atlanta","ExpirationDate":null,"PriorityOrder":0,"Requirements":"Bachelor\u0027s degree in Information Systems, Finance, or related field. * Minimum of 5 years of experience as a Business Analyst, with a focus on SAP payroll / ECP. * Strong proficiency in SAP Payroll / ECP, with understanding of configuration, and how the data fits together within SAP * In-depth knowledge of payroll regulations, and best practices in the US and Canada. * Experience leading payroll initiatives, from requirements gathering to deployment. * Advanced Excel skillsets required * SAP certification(s) in payroll modules is a plusExceptional attention to detail * Excellent analytical and problem-solving skills, with the ability to troubleshoot payroll issues effectively * Strong communication and interpersonal skills, with the ability to collaborate with cross functional teams. * Ability to work in a fast-paced environment and manage multiple priorities effectively. * Strong communication and interpersonal skills * Proven ability to independently lead initiatives in an organized manner","Skills":"","Industry":"Payroll","Country":"US","Division":"AF\u0026E","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":64.8000,"SalaryLow":43.2000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

As a Senior Payroll Business Systems Analyst, you'll be responsible for leveraging your expertise in SAP payroll to analyze, design, and help implement solutions to meet the evolving needs of our US... and Canadian payroll processes. This is a senior-level role that requires a deep understanding of payroll processes in both countries, coupled with strong analytical and technical skills.Role and Responsibilities1. Provide real-time support to payroll operations team to troubleshoot SAP Payroll production issues.2. Provide ongoing guidance, training and support to the Payroll team on SAP payroll systems and processes.3. Analyze payroll processes to identify opportunities for improvement, efficiency gains and automation.4. Lead projects related to payroll system changes, process improvements, and compliance initiatives.5. Develop and maintain documentation, including process workflows, business requirements, functional specifications, test plans, and training materials.6. Stay abreast of Payroll and SAP regulatory and system changes, proactively addressing impacts as well as recommending enhancements and improvements.7. Lead the analysis and design of SAP payroll solutions to support the needs of our US and Canadian operations.8. Collaborate with cross-functional teams, including HRIS, Benefits and Finance, to gather requirements, identify gaps, and help develop solutions9. Provide reports as needed to support requests from internal stakeholdersWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 17, 2024

Hayward, CA

|

Customer Service

|

Contract-to-perm

|

$24 - $36 (hourly estimate)

{"JobID":357951,"JobType":["Contract-to-perm"],"EmployerID":null,"Location":{"Latitude":-122.094272727273,"Longitude":37.6469090909091,"Distance":null},"State":"California","Zip":"94545","ReferenceID":"SFR-705321","PostedDate":"\/Date(1715915816000)\/","Description":"At our growing telehealth company, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly ten million prescriptions shipped, we\u0027ve been included on Forbes\u0027 \"Next Billion-Dollar Startup\" list and are proud to work with many of the world\u0027s largest healthcare organizations. We never settle for how it\u0027s done today. We invent how it will be done tomorrow.None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment, and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and our patients.We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let\u0027s build something great together. What You\u0027ll Be Doing: *The majority of your day will be spent overseeing the performance of our call center teams dedicated to patient services and support *You will lead a team of Customer Experience Specialists that are supporting phone service *Establish requirements for reporting, and work cross-functionally to implement and deliver those reports *Work collaboratively with leaders and team members to set training and quality assurance plans to ensure members are receiving their medication in a timely manner *Help to forecast staffing needs based on expected and observed program performance *Manage performance expectations with our front-end patient support staff *Become an expert with our support software systems, including Zendesk, Talkdesk, Five9 *Find creative ways to reduce friction and make our customer experience more seamless *Perform other duties as assignedMust be able to work one of these two shifts: -- Tuesday-Friday 9:30 AM-6 PM PST, Saturday 6 AM-2:30 PM PST, Days OFF Sunday \u0026 Monday-- Monday-Thursday 9:30 AM-6PM PST, Sunday 6 AM-2:30 PM PST, Days OFF Friday \u0026 SaturdayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Remote Call Center Supervisor","City":"Hayward","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-3 years experience as a call center supervisor of a high volume call center-3 years experience working in healthcare environment-2 years experience working remotely-Experience managing large teams-Soft skills: experience with conflict resolution, strong written and verbal communication skills, detail-oriented, decisive and ability to efficiently prioritize tasks/responsibilities-Proficient using technology","Skills":"-Start up experience (fast paced, changing environment)-Five9 experience","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":36.0000,"SalaryLow":24.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

At our growing telehealth company, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly ten... million prescriptions shipped, we've been included on Forbes' "Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow.None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment, and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and our patients.We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. What You'll Be Doing: *The majority of your day will be spent overseeing the performance of our call center teams dedicated to patient services and support *You will lead a team of Customer Experience Specialists that are supporting phone service *Establish requirements for reporting, and work cross-functionally to implement and deliver those reports *Work collaboratively with leaders and team members to set training and quality assurance plans to ensure members are receiving their medication in a timely manner *Help to forecast staffing needs based on expected and observed program performance *Manage performance expectations with our front-end patient support staff *Become an expert with our support software systems, including Zendesk, Talkdesk, Five9 *Find creative ways to reduce friction and make our customer experience more seamless *Perform other duties as assignedMust be able to work one of these two shifts: -- Tuesday-Friday 9:30 AM-6 PM PST, Saturday 6 AM-2:30 PM PST, Days OFF Sunday & Monday-- Monday-Thursday 9:30 AM-6PM PST, Sunday 6 AM-2:30 PM PST, Days OFF Friday & SaturdayWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 13, 2024

Richmond, VA

|

Project Manager

|

Contract,Perm Possible

|

$48 - $72 (hourly estimate)

{"JobID":356895,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-77.4585454545454,"Longitude":37.5577272727273,"Distance":null},"State":"Virginia","Zip":"23219","ReferenceID":"RIC-704056","PostedDate":"\/Date(1715588219000)\/","Description":"-Plan, initiate, and manage information technology (IT) projects -Serve as liaison between business, PMO\u0027s and technical aspects of projects. -Plan project stages and assess business implications for each stage. -Monitor progress to assure deadlines, standards, and cost targets are met. -Manage team detailed project activities for IT-PMO projects, while the IT PMO runs the project. -Manage all project management details for small projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Project Manager","City":"Richmond","ExpirationDate":null,"PriorityOrder":0,"Requirements":"-4+ years of experience as a project manager with some IT or analysis background-General understanding of IT terminology -Must Have experience managing more than 1 project at once-Health Plan or Health insurance experience (will be working in the medicaid, medicare, and/or commercial benefits space)-Strong communication and ability to motivate key players-Understanding of the Software Development Life Cycle/ IT-Service deployment or integration/implementation experience with Healthcare or health plan systems and/or applications-Bachelor\u0027s degree","Skills":"-PMP","Industry":"Project Manager","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":72.0000,"SalaryLow":48.0000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

-Plan, initiate, and manage information technology (IT) projects -Serve as liaison between business, PMO's and technical aspects of projects. -Plan project stages and assess business implications for... each stage. -Monitor progress to assure deadlines, standards, and cost targets are met. -Manage team detailed project activities for IT-PMO projects, while the IT PMO runs the project. -Manage all project management details for small projects.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Apr 12, 2024

Hayward, CA

|

Customer Service

|

Contract,Perm Possible

|

$13 - $19 (hourly estimate)

{"JobID":351115,"JobType":["Contract,Perm Possible"],"EmployerID":null,"Location":{"Latitude":-122.104090909091,"Longitude":37.6469090909091,"Distance":null},"State":"California","Zip":"94545","ReferenceID":"SFR-697273","PostedDate":"\/Date(1712949432000)\/","Description":"We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we\u0027ve been included on Forbes \u0027\"Next Billion-Dollar Startup\" list and are proud to work with many of the world\u0027s largest healthcare organizations. We never settle for how it\u0027s done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let\u0027s build something great together. You will be selected for one of the below programs: (They are very similar)Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member\u0027s understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.Medication Reconciliation: Truepill has an opportunity to build on the success of the Post Discharge Program by expanding to close the Transitions of Care (TRC) quality measure. The Care Team will make outreaches to Medicare members who transitioned from the inpatient (hospital) setting back to home. The goal is to have the member receive a telephonic engagement with a Call Center Representative to review their medication list and provide further care coordination. Concerns that may be addressed may include, but are not limited to, issues surrounding unintentional medication changes, medication interactions and reactions, understanding medication directions, understanding of diagnoses, and other follow-up needs.You will be selected for one of the below programs: (They are very similar)Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member\u0027s understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.Medication Reconciliation: Truepill has an opportunity to build on the success of the Post Discharge Program by expanding to close the Transitions of Care (TRC) quality measure. The Care Team will make outreaches to Medicare members who transitioned from the inpatient (hospital) setting back to home. The goal is to have the member receive a telephonic engagement with a Call Center Representative to review their medication list and provide further care coordination. Concerns that may be addressed may include, but are not limited to, issues surrounding unintentional medication changes, medication interactions and reactions, understanding medication directions, understanding of diagnoses, and other follow-up needs.Responsibilities:*Primary work will come from inbound calls, outbound calls, and email support requests (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global\u0027s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .","Title":"Remote Call Center Representative (Part 14: PDTRC)","City":"Hayward","ExpirationDate":null,"PriorityOrder":0,"Requirements":"* 3+ years of call center experience, needs to include some outbound call call center experience * 6mo+ Remote work experience * Needs to be tech savvy: experience working with technology, computers, electronic medical records, etc. *High School Diploma or GED equivalent *A great communicator - both written and verbal *Must have good internet connection because remote role","Skills":"* Knowledge of the medical field *Experience working at a startup (fast paced, changing environment) *Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.) *Bachelor\u0027s Degree","Industry":"Customer Service","Country":"US","Division":"IT","Office":null,"IsRemoteJob":true,"IsInternalJob":false,"ExtraValues":null,"__RecordIndex":0,"__OrdinalPosition":0,"__Timestamp":0,"Status":null,"ApplicantCount":0,"SubmittalCount":0,"ApplicationToHireRatio":0,"JobDuration":null,"SalaryHigh":19.2000,"SalaryLow":12.8000,"PayRateOvertime":0,"PayRateStraight":0,"Filled":0,"RemainingOpenings":0,"TotalOpenings":0,"Visa":null,"ClearanceType":null,"IsClearanceRequired":false,"IsHealthcare":false,"IsRemote":false,"EndClient":null,"JobCreatedDate":"\/Date(-62135578800000)\/","JobModifiedDate":"\/Date(-62135578800000)\/"}

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped,... we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients. We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together. You will be selected for one of the below programs: (They are very similar)Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.Medication Reconciliation: Truepill has an opportunity to build on the success of the Post Discharge Program by expanding to close the Transitions of Care (TRC) quality measure. The Care Team will make outreaches to Medicare members who transitioned from the inpatient (hospital) setting back to home. The goal is to have the member receive a telephonic engagement with a Call Center Representative to review their medication list and provide further care coordination. Concerns that may be addressed may include, but are not limited to, issues surrounding unintentional medication changes, medication interactions and reactions, understanding medication directions, understanding of diagnoses, and other follow-up needs.You will be selected for one of the below programs: (They are very similar)Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.Medication Reconciliation: Truepill has an opportunity to build on the success of the Post Discharge Program by expanding to close the Transitions of Care (TRC) quality measure. The Care Team will make outreaches to Medicare members who transitioned from the inpatient (hospital) setting back to home. The goal is to have the member receive a telephonic engagement with a Call Center Representative to review their medication list and provide further care coordination. Concerns that may be addressed may include, but are not limited to, issues surrounding unintentional medication changes, medication interactions and reactions, understanding medication directions, understanding of diagnoses, and other follow-up needs.Responsibilities:*Primary work will come from inbound calls, outbound calls, and email support requests (high volume, fast-paced environment) *You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs *Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination *Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service *Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

May 06, 2024

Baltimore, MD

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Case/Care Manager (Healthcare)

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Contract

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$30 - $46 (hourly estimate)

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An employer is looking for a Remote PRP Counselor/Therapist to join their team in the Maryland area. This person will be handling calls from Emergency Department providers seeking authorization for... Mental Health services for patients actively in the respective Emergency Department. They will also be handling level-of-care review for non-emergency cases originating from outpatient mental health facilities throughout Maryland. This means that this person must be comfortable with communication over the phone for a handling those authorizations -- great personality is important! All candidates must have a master's degree in a relevant field, hold an active LCPC or LCSW-C in the state of Maryland and have experience with the utilization review/authorization of services from a payer perspective. Additionally, all perspective candidates must have experience supporting a Psychiatric Rehabilitation Program (PRP). The ideal candidate has most recently been in a therapist or counselor role. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

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