Remote Care Advocate

Post Date

May 06, 2024



ZIP/Postal Code

Sep 13, 2024 Insight Global

Job Type



Case/Care Manager (Healthcare)

Req #


Pay Rate

$30 - $46 (hourly estimate)

Job Description

An employer is looking for a Remote PRP Counselor/Therapist to join their team in the Maryland area. This person will be handling calls from Emergency Department providers seeking authorization for Mental Health services for patients actively in the respective Emergency Department. They will also be handling level-of-care review for non-emergency cases originating from outpatient mental health facilities throughout Maryland. This means that this person must be comfortable with communication over the phone for a handling those authorizations -- great personality is important! All candidates must have a master's degree in a relevant field, hold an active LCPC or LCSW-C in the state of Maryland and have experience with the utilization review/authorization of services from a payer perspective. Additionally, all perspective candidates must have experience supporting a Psychiatric Rehabilitation Program (PRP). The ideal candidate has most recently been in a therapist or counselor role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

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Required Skills & Experience

Master's degree in psychology, Social Work, Counseling, Marriage or Family Counseling or Relevant field

Holds an active LCPC OR LCSW-C in the State of Maryland

2+ years of experience in mental health as a counselor, therapist or relevant mental health professional supporting a Psychiatric Rehabilitation Program (PRP)

Experience with utilization review/level-of-care review of cases

Comfortable working and communicating with providers in inpatient emergency departments

Nice to Have Skills & Experience

Direct practice experience in the Maryland Public Behavioral Health System

Knowledge of public resources throughout Maryland

Experience with Medicaid populations and/or those who are dually diagnosed with mental health and substance use disorders

Managed Care experience and/or experience working in an environment that required coordinating benefits and utilizing multiple groups and resources for patients

Bilingual Spanish

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.